Abigail

Odili

Developed 100+ graphic design projects (Flyers, infographics, Book-covers, brochures) that increased client transactions by 20%. Developing Concepts, Graphics, and layouts for product illustrations. Amend Designs after Feedback. Work with copywriters and Creative Director to produce the final design. Managing Client Proposals from typesetting through to design, Print, and production. Responsible for daily graphic design content for a medium-sized firm. Worked regularly on graphics, layout, and production materials.

Received, responded to and returned 40+ weekly inbound phone calls and emails while applying communication etiquette to uphold the firm’s reputation. Reduced expenses by 10% by renegotiating the cost of office supplies with vendors and implementing a monthly bulk purchase budget. Efficiently distributed important company information to 15+ staffers through emails and other approved channels while maintaining confidentiality. Scheduled and arranged meetings & conferences for management staff and notifies invited parties; makes travel reservations as needed. Utilized Microsoft Word and Excel to compose routine letters, memoranda, reports, minutes of meetings, statistical data, charts, and forms.

Increased customer retention by negotiating and mediating in case of resolutions till mutually acceptable outcomes were established. Actively listened to customers’ issues and recommended solutions in form of products offered by the firm, leading to patronage and an increase in revenue. Successfully managed the firm’s CRM, promptly resolved customer complaints in less than 24 hours, and escalated complex issues to other departments. Achieved an average customer service rating of 90% every month from customer feedback data. Collaborated with coworkers to analyze negative customer feedback & developed pragmatic solutions that improved customer satisfaction by 10%.

Negotiated service contracts and packages; maintained the firm’s CRM of 70+ clients & prospects. Organized sales records and performed periodic follow-ups. Performed in-depth market research, stretching available resources to discover pivots in the industry; utilized results to improve product delivery and quality. Applied changes in the marketing strategy following updates from team members and constructive feedback from customers. Managed and coached 3 sales assistants in bookkeeping and managing all sales records for the firm.