Katrina Marie

Dagangon

- Confirms customer sales made by call center agents regarding their appointments and double checking the information given. - Send daily sale reports to designated employers regarding customer appointments. - Send daily confirmation messages to customers with information regarding their appointments. - Hourly load leads, specific numbers used by agents to call customers abroad, on the database. - Performs IT related tasks such as configuration of dialer, installation of programs, installation of microphone and headset, and ensures if the devices are working properly. - Upload and download of leads from local and international website based on DNC and their availability.

- To ensure that all procedures, work instructions, guidelines, etc., are in the workplace. - To observe Employee Practices Check and other EMS relevant procedures. - Report to immediate superior any non-conformance noted in the machine. - Responsible in maintaining cleanliness and orderliness within the working area. - To carry out all duties and responsibilities in conformance to the Environmental and Quality Management System. - Maintain 5's at all times over safety. - Perform other requests from immediate superiors and other duties required by the Management. - To operate one or more of the following, machines: Mono Manual & Mono Auto. - To follow the work preparation practices.

- Process Polishing Staff's concern. - Feedback to process leaders for every receive absences. - Inform Polishing Staff's for the status of their absences and leave. - Encode absences, DTR, Leave Form, Change Shift & Tardiness Slip received. - Pass the recorded absent, leave, DTR & Change Shift to HR. - Print Overtime per process. - Get softcopy of Section Efficiency Report from PPC and encode. - Monitor Quality Efficiency per lens & per machine. - Summarize Production Daily Efficiency Report for Production meeting. - Pass Polishing Production Efficiency to QA - Disseminate Working Hours Monitoring Form to process. - Encode the Working Hours Monitoring in every process then submit to HR & PPC every First week of the month. - Back up files declared on the CGRMT. - Update CGRMT of the Section - Perform programming of computer applications for production purposes. - Update the status of lockers - Attach Confirmation Slip for every Announcement and Memorandum received.

• Handles Community Management accounts from different brands or clients. • Community Management roles and deliverables include; • Engage with the online audience through the comment or inbox section. • Address, resolve, or escalate notable customer concerns or concerns in the comment or inbox section. • Create reports and insights from the engagement and sentiments gathered on a scheduled basis. • Coordinates with Social Media, and other teams for Community Management requirements and deliverables. • In general, make sure community Management requirements and deliverables of a particular project are met and delivered.