Frances

Ebuehi

As a Chat Operator, I delivered exceptional customer service and support through live chat platforms. With a focus on real-time engagement, I promptly respond to inquiries, resolve issues, and ensure customer satisfaction. I demonstrate excellent written communication skills, maintaining a friendly and professional tone throughout conversations. Juggling multiple chats simultaneously, I efficiently manage time and prioritize urgent inquiries. Proficient in chat software and tools, I swiftly navigate systems for accurate responses. In-depth knowledge of company products, policies, and procedures enables me to provide personalized assistance. Achievements: Consistently met/exceeded customer satisfaction targets, achieving 90% average rating based on post-chat surveys. Successfully resolved complex customer issues, reducing escalated complaints. Earned positive feedback for clear, professional, and prompt written communication skills. Implemented proactive chat strategies.