Sooriya

Pragash

server security tools and software management, ahd requests handling, active directory tasks, patch management for linux and windows servers, security complaince maintenance, antivirus and backup softwares maintenance in servers.Managed server security tools and software, ensuring effective protection against cyber threats. Handled service requests promptly, demonstrating strong customer service skills. Executed active directory tasks, optimizing user management processes. Implemented patch management for Linux and Windows servers, enhancing system performance and security.Maintained antivirus and backup software, safeguarding server data integrity. Utilized analytical skills to assess system vulnerabilities and recommended improvements.

Managed online communities on various social media platforms, ensuring consistent engagement and interaction with followers.Developed and executed effective promotions and campaigns, resulting in increased brand visibility and customer acquisition.Monitored and analyzed campaign performance metrics to optimize marketing strategies and drive higher conversion rates.Collaborated with cross-functional teams to create engaging content and drive engagement through innovative ideas.Utilized data-driven insights to identify target audience preferences and tailor marketing efforts accordingly.Implemented social media advertising strategies to expand reach and attract new followers.Regularly monitored and responded to customer inquiries and feedback to maintain a positive online reputation.Stayed up-to-date with industry trends and best practices, constantly improving online community management techniques.

Conducted extensive Business research project for the company, analyzing market trends and consumer preferences to inform strategic decision-making. Acquired in-depth knowledge of HR roles and responsibilities through active participation in various HR initiatives. Assisted in the development and execution of marketing activities,including creating and distrib- uting promotional materials, managing social media campaigns, and conducting market research. Provided exceptional customer service by promptly addressing and resolving customer inquiries and concerns, resulting in a high level of customer satisfaction and repeat business.