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Eric
Santucci

Average Review
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Reputation
10
Finished gigs
0
Finished jobs
0
Website
Not specified
Country
Not specified
Skills
Writing and Translation
Admin Support
Customer Service
Data Entry
Creative Writing
Blockchain & Crypto
Proofreading
English
Spelling
Grammar
Punctuation
English Proofreading
English (US)
Microsoft Word
Virtual Assistant
Google Docs
User Authentication
User Profile Creation
Chat Support
Email Handling
Customer Support
Telephone Handling
Email Communication
Stablecoin
Trading bot
Wallet
Crypto Wallet
Blockchain
Entry level
Specialization
Hourly rate
Not specified
About me
Certified Receptionist and Word Processor with formal MS Office training, skill in Excel formulas, 10 years customer service, seven years call center experience, and IT background. Resourceful and creative, utilizing spreadsheets, macros, keyboard shortcuts, batch files, and task scheduling to streamline or automate tedious tasks. Seeking a permanent, full-time position that is either fully remote, or hybrid with the option to work remotely during times of sickness or inclement weather.
https://www.linkedin.com/in/eric-santucci-4b894a85/

Work experience

Self-employed contractor
March 2023 – Current time
Job title
Courier / Delivery Driver
Work experience & achievements
- UberEATS - Postmates (now part of Uber) - Walmart Spark
Expedia Group
August 2022 – February 2023
Job title
CSR II
Work experience & achievements
- Tier II chat support for Gold and Premium members - Booking new reservations, servicing existing reservations - Contacting vendors with questions and waiver requests - Thinking outside the box to come up with solutions to unique issues - First to discover working fix to issue with missing images after clearing cache - First to discover fix to temporary issue with chats disconnecting after hanging up soft phone
TTEC
January 2021 – July 2022
Job title
Customer Service Representative
Work experience & achievements
- COVID-19 vaccine appointments, testing, and questions - VAMS registration - Nurse triage referrals - BofA Prepaid Card Services, Risk department (July, 2021 to July, 2022)
Penmac Staffing
August 2020 – January 2021
Job title
Temp Worker
Work experience & achievements
- Records Clerk at American National Insurance - Temperature Checker at Mercy Hospital
Express Employment Professionals
November 2019 – March 2020
Job title
Temp Worker
Work experience & achievements
- Order Entry / IT at Jenfab Cleaning Solutions - Delivery Driver at Springfield Blue Print
TeleTech
January 2016 – August 2019
Job title
Licensed P&C Insurance Agent
Work experience & achievements
- Issuing and servicing Property & Casualty insurance policies - Billing assistance - Basic website support
Mihlfeld & Associates
September 2014 – July 2015
Job title
Vendor Relations Assistant
Work experience & achievements
- First line of contact for vendors with Less-Than-Truckload accounts - LTL rebids, Schedule B / award letters - Writing and running formulas and macros in Excel
Apple Inc
November 2012 – August 2014
Job title
AMR AHA CPU / iOS Tier 1
Work experience & achievements
- Phone support for Mac and Accounts Security - Cross-trained in phone and chat support for iOS

Education

Not specified
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