Emmanuel

Jacobson

Assisted users with product complaints especially Gitcoin passport stamps. Performed in-dept research to answer more complex questions. Managed quality communication, customer support and product representative for each user. Received inbound ticket from users, providing information regarding service or product, taking new tickets and closing resolved ticket. Provided beneficial advice and support to users, ensuring that all established performance standards were always fully met. Depth understanding of the tasks, responsibilities and skills involved in user satisfaction.

Lead the design efforts of our digital products, from concept to launch, ensuring they meet business goals and user needs. Conduct user research, usability testing, and user interviews - provide the insights and data to the team to what users are expecting and are asking for. Create high-quality design deliverables, including mock-ups, user flows, wireframes, prototypes, and visual designs, that communicate your design concepts and decisions. Collaborate and work closely with product management and engineering. Stay up-to-date with design trends and emerging technologies, and advocate for design best practices within the organization.

Responsibilities; Worked with clients, engineers, researchers and contents strategists with regard to the ux of products. Worked with a wide range of design tools like figma, photoshop and illustrator etc. Overseeing the user experience of a product from conception through to launch and beyond. Measuring product performance after a new feature is implemented. Successful track record of defining and delivering products in a competitive environment. Responsible for creating visually stunning and user-friendly interfaces for a couple of Web3 applications. Played a vital role in translating user needs into engaging designs that push the boundaries of the Web3 experience.

-Provide training on basic fundamentals of using a computer. -Create and follow lesson plans. -Provide training on Microsoft office tools ( word, power point and data entering using Excel) -Choose necessary curriculum or resource materials. -Explain concepts and theories, and review assignments and examinations.