nikitha

Rachapalli

Monitored daily productivity and utilization reports. Conducted bi-weekly audits within the team for QA assessments. Received appreciation for maintaining a 100% quality margin for 3 consecutive months. Trained 50+ resources in the compliance department on policy changes and guidelines of the vendor every week. I have moderated existed content on youtube as per google policies and regulations.

 Reported and evaluated violations and recommended investigative and corrective procedures.  Classified products as per Standard Operating Procedures (SOP).  Suggested process improvements for efficiency, quality, and customer experience.  Provided stakeholders with guidance and communicated updates to the Lead/Manager.  Developed SOPs for 2 products and introduced automation methods to enhance process and quality performance.

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