Oluwafisayomi

Subair

As a seasoned Customer Service Team Lead at Alerzo Limited, I have been instrumental in leading a high-performing team of customer service representatives to deliver exceptional support to our valued clients. My primary responsibilities include: - Strategic Leadership: I oversee the customer service team, providing guidance and mentorship to ensure seamless support to clients via phone, email, and chat. - Process Development: I design and implement effective customer service strategies and processes, continuously assessing and refining them to meet evolving customer needs. - Conflict Resolution: I expertly handle complex customer complaints, escalating issues when necessary, and collaborate with internal teams to resolve customer issues and enhance overall customer experience. - Performance Management: I set performance goals, conduct regular evaluations, and provide constructive feedback to team members, fostering growth and excellence. - Analytics and Insights: I analyze custome