Alexis

Rummel

• Delivered outstanding service to customers and wine club members in person and by phone/email • Provided direct support to 500k+ members, assisting with all account inquiries, such as usage, payments, service options, general questions, concerns, etc. • Collaborated with the General Manager to oversee 140+ employees, aligning performance with company standards • Demonstrated aptitude in driving continuous improvement in all facets of the business and related processes • Oversaw daily operations with primary responsibility for training and mentoring new servers in expected duties • Fulfilled customer orders while remaining attentive to needs throughout each dining experience • Maintained updated knowledge of local sights and events to give informed recommendations to guests • Handled complaints or escalations in a timely manner, resulting in increased satisfaction and retention

• Designated to customer accounts in bankruptcy, determining financial circumstances to present suitable solutions • Established repayment schedules, received and posted payments, and followed up on delinquent accounts • Drafted and disseminated documentation for court proceedings pertaining to bankruptcies • Key in the creation of a new computer system and a user-friendly guide o