Analyn

Dayday

Proficient in the use of curriculum-based measurement assessment systems. Especially adept at identifying the needs of each trainees Substantial understanding of trainees-directed classroom management. Superior knowledge of critical reading and mathematical principles. Developed assignments and prepared tests designed to gauge proficiency. Ensured that the curriculum was centered around the abilities of each class. Coaching and Mentoring for trainees Conduct Refresher Sessions Auditing Calls Assess trainees progress to respond to additional Support Develop skills to improved product knowledge Conduct meeting with clients to do daily report about the progress of each trainees Effectively lead and motivate employees through the implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction. Tracking trainees to make sure they meet the KPI’s and metrics

Responding to customer inquires within the company hours Answering questions about a company’s product or services Resolved guest concerns and complaints in order to maintain a positive atmosphere. Troubleshooting tech problems Handling complaints to building strategies for improving the overall experience and fostering loyalty Delivering information about company’s offerings Providing proactive customer outreach to collect and analyzing customers feedback Tracking KPI’s and metrics Responding to customer reviews Document all call information according to standard operating procedures. Enter new customer information into the system. Process orders, forms, and applications. Provide customers with product and service information Complete call logs. Research required information using available resources.