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Emmanuel
Adeolu

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11
Finished gigs
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Website
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About me
Skills: - Customer Support in Risk Control and Crypto Trading - Security Audits and Account Issue Diagnosis - Risk Management Process Implementation - Documentation and Help Center Material Development - Crypto Industry Knowledge and Tools (e.g., Chainalysis) - Proficient Communication in English (Spoken and Written) - Bilingual Abilities (if applicable) - Detail-Oriented and Customer-Centric Approach - Multitasking and Professionalism under Pressure - Teamwork and Collaboration - Policy and Workflow Enhancement - Night Shift Availability - Enthusiasm for the Crypto Industry - Training and Education on Security/Trading Topics

Work experience

Gadams Royal Plus
July 2021 – May 2024
Job title
Customer service & Data entry specialist
Work experience & achievements
• Assisted with data entry tasks and maintained the accuracy of database information. • Gained hands-on experience with data entry software and tools. • Developed strong attention to detail and accuracy in data handling. Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques. • Planned staff rotas to meet customer needs whilst remaining under budget. • Delivered feedback constructively to enhance staff performance. • Reviewed processes and practices regularly to achieve business goals. • Implemented personal development programmes to enhance staff capabilities and satisfaction. • Sought customer feedback and applied data to inform service-level improvements. • Offered prompt solutions to maintain customer satisfaction. • Offered detailed advice on product and service benefits. • Practiced cross-selling techniques to showcase other products and services.
NICON ASSET MANAGEMENT
June 2019 – June 2021
Job title
Estate manager and Human relations officer
Work experience & achievements
• Oversaw and supervised the realization and construction of 15+ commercial buildings, coordinating a total of 150+ people - Reproduced the master plan design of the existing company's building • Developed building information models using Revit - Project team leader to carryout maintenance routines - Managed and coordinate the affairs of tenants in all the properties. • Established key relationships with potential leasers and renters. • Explained terms of lease and amounts to be paid to tenants. • Facilitated smooth occupant changeovers by forwarding meter reading and liaising with utility companies. • Maintained high administrative standards to maximise data accuracy. • Answered emergency enquiries, booking relevant contractors and recording incidents following best practice. • Conducted routine inspections in line with proper procedures and within agreed timescales. • Acted as main point of contact for tenants, contractors and third party agents.
CraftHubMedia
January 2024 – May 2024
Job title
Appointment setter
Work experience & achievements
1. Strategic Sales Expertise: My role primarily revolves around closing sales deals— and I excel in employing a variety of proven sales strategies to meet and exceed targets. I leverage persuasive communication— negotiation skills— and a deep understanding of our products and services to seal the deal effectively. 2. Customer Engagement: zuilding strong— trust-based relationships with customers is at the heart of my approach. I engage with potential clients— actively listen to their needs— and provide tailored solutions that align with their requirements. 3. Product Knowledge: In-depth knowledge of Juick Delivery Store:s offerings is fundamental to my success. I stay up-to-date with product updates and improvements— enabling me to showcase the value of our services convincingly. 4. Problem-Solving: I:m adept at addressing customer concerns and objections— swiftly identifying solutions— and turning potential obstacles into opportunities for satisfaction.

Education

ODUDUWA university
Graduation year: 2019
Level of study
Bachelor
Major / Field of study
Architecture
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