Siphiwe

Ntombela

Responsibilities: - Assist customers with product inquiries, troubleshooting, and complaints via phone, email, and chat - Create and update customer profiles and service records - Escalate complex issues to higher-level support or management as needed - Adhere to company policies and procedures for customer interactions and data confidentiality Achievements: - Achieved 97% customer satisfaction rating through prompt and effective resolution of issues - Collaborated with product and development teams to identify and resolve common customer issues, resulting in a 25% decrease in reported cases of product defects