Emmanuel Ezebuilo

Anyanwu

Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures. Guided users with troubleshooting using diagnostic tools. Troubleshooting technical issues. Identified hardware and software solutions. Installing and configuring hardware and software. Diagnosed and resolved technical hardware and software issues. Conducted regular follow-ups with customers to ensure issue resolution and satisfaction.

Built trusting relationship with customers to better understand needs. Handled customer inquiries, payments and service requests. Collaborated across departments to resolve customer-related issues. Enhanced customer satisfaction with fast, knowledgeable service. Informed customers of promotions and special offers to increase sales. Answered inbound calls to handle various concerns, set appointments and close sales. Collaborated with colleagues and co-workers to deliver a quality customer experience. Completed administrative tasks, such as filing paperwork or organizing digital documents related to customer interactions. Provided accurate information about products and services to customers. Managed difficult customer situations with professionalism and empathy.

Making inbound and outbound calls. Educating clients about the company's products and services. Facilitated smooth communication between personnel by documenting and relaying messages. Handled high-volume incoming calls with friendly greetings and knowledgeable support.

Conducted research on the latest COVID-19 guidelines and regulations. Scheduled and participated in staff meetings to discuss development to provide quality service. Ensured compliance with government mandates regarding public health and safety. Collaborated with health professionals to ensure accurate information dissemination. Maintained a record of individuals who had been vaccinated. Issued COVID-19 card to eligible individuals