Chané

Roodt

- Prepared and distributed team-based communications to foster collaboration and enhance team morale. - Created and updated physical records and digital files to maintain current, accurate, and compliant documentation. - Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations. - Resolved customer concerns efficiently to promote satisfaction and loyalty. - Handled incoming and outgoing mail. - Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.

- Entered data into spreadsheets, documents, and databases, maintaining a 100% accuracy rate. - Compiled statistical information for special reports. - Reviewed and updated account information in the company computer system. - Transferred written information into databases to maintain consistent, accurate client records and project details. - Translated written documentation and notes into emails and other types of correspondence. - Obtained scanned records and uploaded them into company databases.

- Entered data onto the MyWine.co.za website. - Researched information regarding wine estates and worked with spreadsheets to enter and analyze the information. - Used creative thinking to solve complicated customer service-related problems. - Experience working with WordPress. - Managed certain aspects of the company's social media presence on Facebook. - Loaded recipes onto the MyWine.co.za website. - Client acquisition - Client retention

- Served as the main point of contact for assigned clients - Making the client aware of other services the company offers that can help them in the long run - Monitoring the client’s budget making sure that they’re receiving services within their scope, explaining costs, and negotiating new terms if necessary - Observing industry trends and competitor activities that may have an influence on the client - Maintaining a good knowledge of the company’s products and services - Communicates client needs and demands to the company - Create progress reports to be distributed to clients and higher-ups in the company - Managing up to 15 client campaigns - Manage email & LinkedIn campaigns - Reporting - Copywriting - Campaign strategy & prospecting - Working closely with the CEO of the company to ensure the success of client campaigns

- Qualified software marketing leads over the phone - Ran email campaigns - Created different personas for email outreach - Copywriting - Write-ups of qualified marketing leads - Sent relevant resources to prospects looking to choose a software system