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Angel
Borce

Average Review
0.00
Reputation
13
Finished gigs
0
Finished jobs
0
Website
www.linkedin.com
Country
Not specified
Skills
Web, Mobile & Software Dev
IT & Networking
Data Entry
Gaming
Blockchain & Crypto
QA
Social Media
Trading bot
Front End
Desktop Applications
User Testing
Data Scraping
Data Processing
Data Analysis
Offline
Community Management
Data Analytics
Specialization
Help Desk, Service Desk, IT
Hourly rate
$12/hr
Preferred payment options
ETH
USDT
USDC
About me
Dedicated IT professional with over a decade of experience in IT administration, network management, and technical support. Proficient in risk analysis, cost-effective solution implementation, and enhancing operational efficiency. Expertise in system integration, software and hardware troubleshooting, network infrastructure management, and graphic design. Skilled in delivering IT training, technical documentation, and customer support to ensure high levels of client satisfaction. Holds a Bachelor of Science in Information Technology, with strong competencies in programming, data management, and process optimization. Proven track record in managing complex IT environments and driving continuous improvement. I am also a Bilingual and able to communicate both verbally and written in Bahasa Indonesia.
https://www.facebook.com/MrEigy
https://www.linkedin.com/in/angel-b-147b0232/
https://x.com/AeBorc

Work experience

Wipro Philippines Inc.
July 2018 – Current time
Job title
IT/Service Desk Analyst
Work experience & achievements
Serve as the first point of contact for B2B users at Wipro Service Desk, providing user support and customer service by responding to queries through calls, emails, chats, and the client portal. Responsibilities include logging tickets, maintaining SLAs, managing unresolved issues, and suggesting process improvements. Key skills required are effective communication, attention to detail, adaptability, client focus, and achieving results. Performance is evaluated based on adherence to TAT, SLA, and customer satisfaction
D&M Distributors Ltd.
May 2015 – May 2016
Job title
IT Administrator
Work experience & achievements
Managed IT infrastructure and network systems resolved hardware and software issues, updated network applications to meet business needs, implemented daily backups for data protection, provided user training to enhance productivity, improved organizational efficiency and technical skills, and monitored and removed malware.
Notre Dame of Jolo College (NDJC)
July 2009 – July 2013
Job title
Network/System Administrator
Work experience & achievements
Led the integration of new technologies in data centers, analyzed system logs to prevent potential issues, applied updates and patches to maintain system reliability, ensured continuous network availability through proactive monitoring, installed and configured new hardware and software to improve functionality, provided technical support to resolve user issues, and optimized system performance for better operations and user experience.

Education

Notre Dame of Jolo College (NDJC)
Graduation year: 2009
Level of study
Bachelor
Major / Field of study
Information Technology

CV

Resume - Bold (September 2024).pdf