Augustine

Igwe

● Conducted thorough research on industry-related topics, combining online sources, interviews, and studies to gather relevant information. ● Produced well-structured drafts using Content Management Systems (CMS), ensuring all content is aligned with brand voice and messaging. ● Proofread and edited content, including blog posts, articles, and social media updates, and ensure accuracy, consistency, and adherence to style guides. ● Worked closely with marketing, design, sales, product, and customer service teams to gather insights and create content that supports business goals. ● Implemented SEO best practices by optimizing content with provided keywords, ensuring maximum visibility and reach. ● Researched and wrote authoritative, long-form articles, blog posts, guides, and content about in-demand tech skills and certifications.

● Oversaw the development of a user-friendly and easy-to-navigate website for the agency, which resulted in a 25% increase in client engagement and revenue generation. ● Increased social media engagement by 20% within four months through targeted content strategies and community engagement initiatives. ● Monitored and improved customer satisfaction levels, implementing strategies that fostered positive customer experiences and loyalty. ● Facilitated smooth travel experiences for clients by providing expert guidance on work permits, accommodations, and transportation options, resulting in a 20% increase in client referrals. ● Enhanced customer satisfaction scores by 8% through proactive customer support and resolution strategies, significantly boosting client retention and brand loyalty. ● Decreased response time to customer inquiries by 5% by implementing a chatbot system using HubSpot CRM and optimized support workflows.

● Directed and managed sales operations for the Nigeria branch of P5 Clothing India, overseeing a team of sales professionals and ensuring alignment with company objectives and targets. ● Successfully launched new product lines and initiatives, driving market penetration and revenue growth in key segments. ● Developed and implemented strategic sales plans and initiatives to drive revenue growth, expand market share, and achieve sales targets across various product lines and customer segments by 15%. ● Identified new business opportunities and market trends through conducting market research and analysis to inform sales strategies and business development efforts. ● Achieved a 25% increase in sales revenue year-over-year by implementing targeted sales strategies and expanding the customer base. ● Negotiated and secured major businesses with key clients and retail partners, contributing to business expansion and market leadership