Afolabi

Eunice

. Managed client calendars, scheduled meetings, and coordinated travel arrangements, ensuring timely and efficient management of deadlines and appointments. ·  Handled daily email communications, including sorting incoming messages and responding to client inquiries, leading to a 70% reduction in inbox clutter and improved response times. ·  Created, edited, and proofread documents, reports, and presentations with a focus on maintaining high accuracy and professionalism. ·  Delivered exceptional customer service by addressing client concerns, resolving issues swiftly, and fostering positive client relationships. ·  Accurately entered, updated, and maintained client databases, ensuring data accuracy, organization. Key Achievement : ·  Increased efficiency by organizing and automating scheduling processes, leading to a 20% reduction in scheduling conflicts and improved team productivity. ·  Reduced email response times by 50%

Provided comprehensive administrative support, effectively managing schedules, email correspondence, and routine tasks to ensure smooth daily operations. ·  Conducted thorough research on diverse topics, compiling relevant data into clear and concise summaries for client use in decision-making processes. ·  Assisted in organizing and executing virtual events, including webinars and online workshops, by coordinating with attendees, preparing materials, and managing logistics for seamless event delivery. ·  Enhanced customer satisfaction by analyzing feedback and implementing improvements based on insights from target audience responses. ·  Successfully completed additional tasks and special duties as assigned, demonstrating flexibility and adaptability to client and team needs.  Key Achievement:  ·  Assisted in the management of client databases, improving data accuracy and reducing errors by 15%. ·  Played a pivotal role in improving customer service satisfaction rates by 25%

Provided personalized onboarding and continuous support for customers utilizing the company's financial management software, enhancing the overall customer experience. • Proactively engaged with customers during critical stages of the product lifecycle, contributing to a 12% increase in subscription renewals. • Facilitated product webinars, tutorials, and 1-on-1 sessions, improving product adoption rates and reducing churn by 18%. • Developed in-depth knowledge of customer needs and pain points, collaborating with product and marketing teams to enhance product features based on user feedback. • Regularly analyzed customer success metrics and implemented strategies to improve retention and satisfaction.