Lawrence Light

Patrick

Responded to customer inquiries via phone, email, and chat, resolving issues promptly and professionally - Utilized active listening skills to understand customer needs, empathized with concerns, and provided personalized solutions - Collaborated with internal teams to resolve complex issues, ensuring timely and effective resolutions - Consistently met or exceeded customer satisfaction and first-call resolution targets - Identified and implemented process improvements to enhance customer experience and reduce repeat issues .

Responded to customer inquiries via phone, email, and chat, resolving issues promptly and professionally - Utilized active listening skills to understand customer needs, empathized with concerns, and provided personalized solutions - Collaborated with internal teams to resolve complex issues, ensuring timely and effective resolutions - Consistently met or exceeded customer satisfaction and first-call resolution targets - Identified and implemented process improvements to enhance customer experience and reduce repeat issues - monitoring community chats for spam, fraud and banning members violating community rules

Responded to customer inquiries via phone, email, and chat, resolving issues promptly and professionally - Utilized active listening skills to understand customer needs, empathized with concerns, and provided personalized solutions - Collaborated with internal teams to resolve complex issues, ensuring timely and effective resolutions - Consistently met or exceeded customer satisfaction and first-call resolution targets - Identified and implemented process improvements to enhance customer experience and reduce repeat issues - monitoring community chats for spam, fraud and banning members violating community rules

Responded to customer inquiries via phone, email, and chat, resolving issues promptly and professionally - Utilized active listening skills to understand customer needs, empathized with concerns, and provided personalized solutions - Collaborated with internal teams to resolve complex issues, ensuring timely and effective resolutions - Consistently met or exceeded customer satisfaction and first-call resolution targets - Identified and implemented process improvements to enhance customer experience and reduce repeat issues - monitoring community chats for spam, fraud and banning members violating community rules

Assets Trader