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Mohamed
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About me
"I am a detail-oriented professional specializing in the Spanish-speaking market for Web3 and Crypto projects. I focus on providing high-quality Customer Support, Community Moderation, and KYC (Know Your Customer) Compliance services. My goal is to help global projects bridge the gap with their Hispanic users by offering fast, accurate, and professional communication. I leverage advanced AI tools to optimize my workflow, ensuring that every ticket, document verification, and user interaction is handled with 100% precision. - Native Spanish support & professional English communication. - Expertise in KYC/AML verification processes and fraud detection. - Active Community Moderation (Telegram/Discord) to keep your ecosystem safe. - Rapid response time and a proactive attitude toward problem-solving."

Work experience

freelance/ Independent
February 2025 – Current time
Job title
Spanish support & KYC Compliance Specialist
Work experience & achievements
- KYC & Documentation: Managed user identity verification and document review for various Web3 initiatives. - Customer Success: Provided professional support in Spanish, ensuring high satisfaction rates and fast resolution of technical issues. - Community Moderation: Moderated Telegram and Discord channels, maintaining a safe and engaging environment. - Workflow Optimization: Utilized AI-driven tools to translate technical documentation and optimize response times. - Compliance: Monitored platform regulations and implemented fraud prevention protocols.

Education

INS LACETANIA
Graduation year: 2020
Level of study
HND
Major / Field of study
Business Administration and Management
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