Mahery
Tommy

Customer Support Specialist & Community Manager with 8+ years of experience in technical client support (SFR network via INTELCIA call center). Skilled in handling complex tickets, diagnosing issues, de-escalating difficult situations, and providing clear guidance to users. I also mentor new agents and manage client satisfaction end-to-end. Available 8h/day · Fluent in French, English & Malagasy · Payment in USDT (Binance)

https://www.facebook.com/mahery.tommy

Work experience

INTELCIA

July 2018 – March 2026

Job title

Customer Support Agent N2 — Outbound

Work experience & achievements

Handled complex technical cases on the SFR network (outages, recurring incidents, claims). Managed dissatisfied clients through active listening and de-escalation. Mentored new agents. Escalated technical incidents to senior teams.

INTELCIA

September 2017 – June 2018

Job title

Customer Support Agent — Inbound

Work experience & achievements

Resolved mobile issues (hardware & software) at first level. Personalized client advice and product sales. Applied structured diagnostic scripts for fast resolution.