Yadira
Roque

Customer service professional with over 12 years of hands-on experience in direct client attention. Skilled in email management, appointment scheduling, chat support, data entry, and complaint resolution. Known for being reliable, detail-oriented, and a fast learner. Native Spanish speaker with basic English proficiency. Available for remote work and immediate start. Committed to long-term collaboration and delivering high-quality support.

Work experience

State Bakery

April 2013 – Current time

Job title

Customer Service Representative

Work experience & achievements

"Responsible for daily customer service, cash handling, inventory control and order processing. Managed customer complaints and provided solutions with a friendly and professional attitude. Served as the main point of contact for all customers."