ali

mirani

Results-driven Customer Support & Administration Specialist with 2–5 years of proven experience delivering exceptional remote support across chat, email, and phone channels. Throughout my career at Tolou Pakhsh Aftab Company and Metro Support, I have consistently resolved customer inquiries quickly and accurately, maintained high satisfaction rates, and built lasting, trust-based relationships with clients. I am highly skilled in managing high-volume customer communication through Telegram, WhatsApp, and email platforms, always ensuring fast response times without compromising quality. I hold a Master's degree (MBA) in Business Administration, giving me a strong understanding of both customer experience and business operations — allowing me to not only solve problems but also identify ways to improve processes and customer satisfaction. I am fluent in Persian and Arabic, with solid intermediate professional English for daily written and verbal communication. I thrive in fully remote,