Vladimir

Boldov

Managed and supported IT infrastructure for a major university serving approximately 3,000 users. - Configured and maintained Cisco and QTECH network equipment, LAN, Wi-Fi, VPN, and corporate connectivity. - Participated in network modernization, including switching infrastructure upgrades and performance optimization. - Provided L2 technical support, troubleshooting hardware, software, and network incidents. - Administered Windows workstations, Active Directory accounts, and user access permissions. - Installed, configured, and supported Microsoft Office, Adobe, Zoom, 1C, Directum RX, and specialized enterprise software. - Managed IT support requests, prioritized incidents, and coordinated issue resolution. - Maintained Kaspersky and Symantec endpoint security solutions. - Developed technical documentation, troubleshooting procedures, and user guides. Improved network reliability, service availability, and IT support efficiency.

Provided technical documentation and infrastructure support for IT systems and enterprise environments. - Documented server configurations, Cisco networking equipment, VPN connections, and domain infrastructure. - Prepared operational manuals, troubleshooting guides, and incident resolution procedures. - Analyzed infrastructure configurations and technical requirements. - Supported IT service documentation, technical specifications, and system architecture descriptions. - Worked with Windows, Linux, and corporate networking technologies. - Assisted with technical issue analysis, support procedures, and IT service improvement. Focused on maintaining accurate technical documentation, improving troubleshooting efficiency, and supporting reliable IT operations.

Provided freelance IT support and system administration services to individuals and small businesses. - Delivered remote technical assistance using AnyDesk and remote desktop tools. - Installed, configured, and troubleshot Windows operating systems and desktop applications. - Configured VPN connections, Wi-Fi networks, routers, and internet access. - Diagnosed and resolved software errors, network connectivity issues, and workstation problems. - Installed and supported Microsoft Office, 1C:Enterprise, 1C-Bitrix, and other business applications. - Configured printers, peripheral devices, and office workstations. - Assisted clients with system maintenance, software installation, and performance optimization. Managed client requests independently and delivered practical technical solutions remotely and on-site.

Provided application support and backend troubleshooting for a microservices-based donation platform integrated with financial payment providers. - Supported Linux-based infrastructure, Docker containers, and PostgreSQL databases. - Investigated payment failures, transaction discrepancies, and withdrawal processing issues. - Analyzed Python backend services, REST APIs, application logs, and payment webhooks. - Worked with T-Bank Multisplit integration, bank card linking, SBP payments, and withdrawal methods. - Participated in debugging and improving backend payment processing logic. - Used SQL queries to investigate transaction records and payment statuses. - Worked with GitLab, code changes, and technical incident resolution. Focused on payment reliability, accurate transaction processing, and troubleshooting across backend services and external APIs.

Conducted academic research and supported teaching activities in computer science and automated information systems. - Taught Computer Science and Automated Control Systems. - Conducted laboratory sessions and practical classes for university students. - Developed educational materials and technical documentation. - Assisted students with programming, information systems, and technical subjects. - Participated in scientific conferences and academic research activities. - Published two scientific articles in peer-reviewed academic journals. - Conducted research involving mathematical statistics, data analysis, and experimental methodology. Developed strong analytical, problem-solving, technical communication, and research skills.

Provided technical pre-sales support and IT equipment configuration for corporate customers. - Selected and configured networking, telecommunications, and enterprise IT solutions. - Worked with Cisco, Avaya, Fujitsu, and Tandberg equipment. - Prepared technical specifications, equipment configurations, and commercial proposals. - Consulted customers on networking infrastructure and telecommunications solutions. - Supported B2B sales processes and coordinated customer requirements. - Participated in IP telephony deployment and configuration. - Supported structured cabling systems and office network infrastructure. Combined technical knowledge with customer communication, solution design, and IT infrastructure planning.

Provided technical support for broadband internet customers and telecommunications services. - Diagnosed Ethernet connectivity issues and internet access problems. - Assisted customers with network configuration and connection troubleshooting. - Investigated service disruptions and technical equipment malfunctions. - Provided technical consultations and step-by-step troubleshooting assistance. - Supported reliable internet connectivity and service restoration. - Resolved customer requests related to network access and telecommunications services. Developed practical experience in networking, troubleshooting, customer support, and incident resolution.