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Aung
Hein
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Reputation
22
Finished gigs
0
Finished jobs
0
Website
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Country
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Specialization
USDT
Hourly rate
$14/hr
Preferred payment options
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About me
Hello, I been worked at Ericsson Myanmar for over 8 years. My Last jobs was Service Delivery Manager at customer support department. I have a lot experience on Project Management, Service Delivery, Customer Support, Pre-Sales, post sale finance, Software upgrade/update, Data Analysis and Technical Support. Currently i am very interest to work as freelancer and paid by crypto, i would like to work as virtual assistant for your project.

Work experience

Ericsson Myanmar
February 2022 – December 2022
Job title
Acting Service Delivery Manager
Work experience & achievements

As a acting SDM, i did responsible for involving in pre/post sale activities, PR/PO, costing and budgeting. And i also do believe i did best to maintaining strong customer relationships and improving our services to maintain customer satisfaction. I do lead remote and local teams to delivery services with the efficient process. We meet 100% success lead-time within the SLA target.

Ericsson Myanmar
October 2017 – February 2022
Job title
Customer Technical Manager
Work experience & achievements

As a CTM, i did support SDM with data driven insights, business analysis and maintain trackers. And also lead and manage remote and local engineer on customer support ticket and emergency recovery. We also done big data analysis such as High Faulty Rate RCA, tickets turnaround time improvement, and so on. I also did manage Software upgrade/update projects and feature activation projects.

Ericsson Myanmar
May 2017 – October 2017
Job title
CNS Engineer
Work experience & achievements

As a CNS enginner, i do support customer about product troubleshooting and solve Software related issues. We did provide quick and prefect solution by working together with local and global colleague. Also i execute Software upgrade/update and feature activation.

Ericsson Myanmar
May 2016 – May 2017
Job title
Quality Assurance
Work experience & achievements

As a QA for Field Service Organization for Telecommunication Network, i did keep track and supervise of preventive and corrective maintenance. i did lead to regional team leaders and support to achieve better perform network. Sign-out Acceptance and keep track the preventive activities and provide the insights to Management team. I also did got the star of the year award during these days.

Ericsson Myanmar
December 2014 – May 2016
Job title
Regional Team Lead
Work experience & achievements

As a regional team leader, i do lead a team which have 10-15 members. We do maintain customer network 24/7 and do the best preventive and corrective maintain to keep customer network perform in best service. I been proud to lead such a team and we been grow together. I believe i did coach well them and support each others.

Ericsson Myanmar
May 2014 – December 2014
Job title
Field Service Engineer
Work experience & achievements

I did maintain customer network by work hard of preventive maintenance and corrective maintenance. I did also share knowledge to new comers and provided trainings to them. I also did support them remotely on technical troubleshooting.

Education

University of Computer Studies, Mawlamyine
Graduation year: 2013
Level of study
Bachelor
Major / Field of study
Computer Technology