The Online Customer Attendance Officer provides real-time assistance to customers through digital platforms such as live chat, email, and social media. The role focuses on delivering high-quality support in a remote environment, ensuring customers receive prompt attention and solutions to their inquiries.
Key Responsibilities:
Attend to customer messages and chats in real time.
Provide support and guidance through online channels.
Monitor and manage customer service queues.
Maintain a friendly and professional tone in all communications.
Report recurring issues to help improve customer experience.
Skills & Qualifications:
Strong online communication and typing skills.
Experience with live chat and ticketing systems.
Customer-oriented attitude with patience and empathy.
Reliable internet connection and familiarity with remote tools.
