Hello, call me Ken, your best bud customer service member!
Your business is my world!
I am honed in providing support across all channels: social, email, text, chat, and phone.
Key points:
⚡First Class Customer Experience (CSAT) at 95%+.
⚡Increased positive feedback.
⚡100% Attendance
⚡Resolved tickets, chats, and calls with quality, not just quantity.
Here are some of my work experiences:
■ QA Audits ( Call, chat, text, and email)
■ Data Entry
■ Facilitate Calibration, Orientation, and Special projects
■ Administrative Support
■ Order Management (order fulfillment, order tracking, returns/refund/cancellations/retention and order reshipment)
■ Email/Ticket Support (highly trained to handle and respond to hundreds of emails per day while still maintaining a high customer satisfaction rate and fast response time)
■ Upselling/Retention
■ Email Management
■ Text Support
■ Chat Support
■ Phone Support
■ Social Media Management(ManyChat, FB, IG)
Immensely skilled and knowledgeable in using the ff. software and platforms:
• Maestro(QA Audits)
• Google Sheet
• Zoho
• Zonetracker
• Helium
• Amazon Seller Tool
• Zendesk
• Salesforce
• Kustomer and other CRM software
• Manychat
• Stripe
• Recurly
• Shopify
• Slack
• Microsoft Teams
• Skype
For the last 5-years, I have met different types of customers and clients. We may have differences I know we are all for one goal: First Class Customer Experience and Great Quality of Work.
The greatest goal I have in mind is to do the job above and beyond. This way I am providing unquestionable quality of work and we both get the fruit of my labor.
Shall we start? ?
