I'm a Certified Zendesk Administrator, Zendesk Guide, and Zendesk Talk Specialist with 10+ yeaed a Zendesk account and don't know how to make it work for your business needs, I'm here to help. The process starts with evaluating your current online support process. Then I will help analyze and come up with Zendesk setup that will fit for your business.
Some of common tasks are:
- Set up notification rules
- Customize email templates
- Set up SLA rules
- Set up ticket views based on your business
- Updating page layouts / Help Center (Zendesk Guide) - please see my other gig for some examples.
- Work with triggers
- Working with dashboards and reports (Zendesk Explore)
- Integrate Zendesk with your phone system (Zendesk Talk)
- Integrate Zendesk to other applications (Salesforce, WooCommerce, Slack, Shopify, Zapier, etc)
