Job Responsibilities:

Enhance the quality of current products by identifying and rectifying deficiencies
Propose product upgrades by conducting thorough analyses
Improve product quality to enhance customer experiences
Optimize AI and Machine Learning models' performance
Document, prioritize, and rectify testing anomalies and defects
Develop and implement a robust Quality Planning strategy
Collaborate with the Product Development team for smooth project delivery
Address bottlenecks in quality assurance processes
Lead continuous improvement initiatives and quality data collection
Establish and monitor key performance indicators for product quality
Prepare and deliver detailed quality reports to Senior Management

Job Requirements:

Strong grasp of customer support lifecycle and platforms
Proficiency in automation processes
Knowledge of networking, AI, LLM, NLP technologies
Experience with multiple programming languages
Solid analytical capabilities for data and trend analysis
Comprehensive understanding of the company’s structure and dynamics
Commitment to continuous learning to stay updated with industry developments
Demonstrated leadership and accountability
Excellent communication and collaboration skills
Strong decision-making and problem-solving abilities
Exceptional organizational and time-management skills
High emotional intelligence and analytical thinking
Resilience and determination in challenging scenarios
Team-player with adaptability and flexibility
Eagerness to learn and thrive in a dynamic environment

Life @:

Empowered environment encouraging employees to think innovatively and ambitiously Proactive setting fostering thoughtful and innovative solutions Opportunities for personal and professional growth through skill development Positive work culture focused on helping and supporting colleagues Aligned team working collectively to achieve the goal of widespread cryptocurrency adoption

Are you ready to kickstart your future with us?

Benefits:

Competitive salary
Comprehensive medical insurance coverage
Generous annual leave entitlement
Work flexibility with hybrid or remote setup options
Internal mobility program for diverse career alternatives
Perks like visa card upon joining
Location-based benefits packages tailored through talent acquisition team

About:

Established in 2016, company serves millions of customers worldwide Mission is to drive Cryptocurrency in Every Wallet™ through security, privacy, and compliance Commitment to fostering innovation and facilitating cryptocurrency adoption worldwide Equal opportunities employer advocating for diversity and inclusion in workplace Applicants’ personal data used solely for recruitment purposes.

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