Description:

The company is a prominent digital asset trading platform that leverages blockchain technology to offer sophisticated financial solutions to traders worldwide. Operating as a leading platform in the industry, it provides a wide range of token and futures trading pairs to assist traders in enhancing their strategies. With a substantial trading volume, it caters to millions of users across more than 100 countries, maintaining a top-tier status globally. The company envisions blockchain technology as a tool to enhance transactional efficiency and drive significant impacts on the global economy. Continuous innovation and steadfast commitment to enhancing customer experience are key priorities driving the team forward.

Job Responsibilities:

Engage with customers in real-time to respond to inquiries and address issues promptly, leveraging various communication channels such as email, chat, voice, and social media. Collaborate with internal and external stakeholders, including product managers and the marketing team, to manage complaints and collect feedback related to company offerings. Demonstrating a proficient understanding of company products, nurture strong relationships with partners and external parties. Escalate unresolved issues to appropriate levels as instructed by management.

Desired Qualifications:

Diploma in finance, customer service, or related field
Minimum of 2 years' experience in customer service, preferably digital platforms
Proficient in Thai and English, additional languages are a bonus
Ability to thrive independently in a dynamic environment
Availability to support 24x7 operations as per assigned schedule
Strong interpersonal skills and adept in managing challenging scenarios
Solution-oriented mindset with efficient decision-making abilities
Exceptional time management skills and adept at multitasking
Quick grasp of new concepts and responsiveness to constructive feedback

Preferred Skills:

Proficiency in CRM tools like Zendesk
Familiarity with the crypto/finance-tech industry
Experience collaborating with globally distributed teams
Basic computer literacy for MS Office, MS Outlook, Internet Explorer, and other applications
Previous experience in call center customer service roles is a plus

Perks of Joining Us:

Competitive compensation package with bonus incentives and allowances
Regular team-building activities
Yearly performance-based bonuses
Opportunities for career growth and professional development through training and mentorship programs
Employee recognition and engagement initiatives
Collaborative multinational work environment offering diverse cultural interactions.

CRM Jobs in Web3 in Thailand