Senior Agent, Customer Service (Thai Speaker)

Thailand
Full time
Office
Compensation is not specified
Role
Customer service
Description

Description:

The company is a prominent digital asset trading platform that leverages blockchain technology to offer sophisticated financial solutions to traders worldwide. Operating as a leading platform in the industry, it provides a wide range of token and futures trading pairs to assist traders in enhancing their strategies. With a substantial trading volume, it caters to millions of users across more than 100 countries, maintaining a top-tier status globally. The company envisions blockchain technology as a tool to enhance transactional efficiency and drive significant impacts on the global economy. Continuous innovation and steadfast commitment to enhancing customer experience are key priorities driving the team forward.

Job Responsibilities:

Engage with customers in real-time to respond to inquiries and address issues promptly, leveraging various communication channels such as email, chat, voice, and social media. Collaborate with internal and external stakeholders, including product managers and the marketing team, to manage complaints and collect feedback related to company offerings. Demonstrating a proficient understanding of company products, nurture strong relationships with partners and external parties. Escalate unresolved issues to appropriate levels as instructed by management.

Desired Qualifications:

  • Diploma in finance, customer service, or related field
  • Minimum of 2 years' experience in customer service, preferably digital platforms
  • Proficient in Thai and English, additional languages are a bonus
  • Ability to thrive independently in a dynamic environment
  • Availability to support 24x7 operations as per assigned schedule
  • Strong interpersonal skills and adept in managing challenging scenarios
  • Solution-oriented mindset with efficient decision-making abilities
  • Exceptional time management skills and adept at multitasking
  • Quick grasp of new concepts and responsiveness to constructive feedback

Preferred Skills:

  • Proficiency in CRM tools like Zendesk
  • Familiarity with the crypto/finance-tech industry
  • Experience collaborating with globally distributed teams
  • Basic computer literacy for MS Office, MS Outlook, Internet Explorer, and other applications
  • Previous experience in call center customer service roles is a plus

Perks of Joining Us:

  • Competitive compensation package with bonus incentives and allowances
  • Regular team-building activities
  • Yearly performance-based bonuses
  • Opportunities for career growth and professional development through training and mentorship programs
  • Employee recognition and engagement initiatives
  • Collaborative multinational work environment offering diverse cultural interactions.
Skills Required
Avatar
OKX
Company size
Not specified
Location
United States
Description
OKX is a world-leading digital asset exchange, providing advanced financial services to traders worldwide leveraging blockchain technology. Our platform offers spot & derivatives trading helping traders optimize their strategy. It provides a safe, reliable and stable environment for digital assets trading via web interface and mobile app by adopting GSLB, and distributed server clusters. We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to achieve something that changes the world and never stop to innovate and improve on our customer experience.

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