Online Customer Support
Full time
Remote
600
-
1,000
Monthly
7,200
-
12,000
Annual
Payment in Crypto
Role
Customer service
Work Experience
From 1 to 3 years
Description
Apply only if you can use German, Turkish, Persian, AND have CEX customer service experience!!
Job duties.
- Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
- Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
- Be proficient in English. With German, Turkish, or Persian will be preferred.
- Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
- Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
- Be adaptive to shift work for both day and night shifts.
Job requirements.
- Have good logical thinking ,be able to judge the real needs of users.
- Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
- Be able to adjust communication method effectively according to different users’ requests and needs.
- Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
- Have good learning ability, be good at discovering and self-summary.
- Be experienced in providing support to customers by online chat services, email, and tickets.
- Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Skills Required

Sally Xiao
Website
Not specified
Country
Not specified
Description
Not specified