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Sally
Xiao
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Sally Xiao
Customer Support (Remote)
Full time
Remote
English and Chinese as working language
Job duties:
1、Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
2、Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
3、Be proficient in English. With Chinese，Malaysian,Korean and other language skills will be preferred.
4、Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
5、Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
6、Be adaptive to shift work for both day and night shifts.
Job requirements.
1、Have good logical thinking ,be able to judge the real needs of users.
2、Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
3、Be able to adjust communication method effectively according to different users’ requests and needs.
4、Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
5、Have good learning ability, be good at discovering and self-summary.
6、Be experienced in providing support to customers by online chat services, email, and tickets.
7、Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Job duties:
1、Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
2、Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
3、Be proficient in English. With Chinese，Malaysian,Korean and other language skills will be preferred.
4、Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
5、Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
6、Be adaptive to shift work for both day and night shifts.
Job requirements.
1、Have good logical thinking ,be able to judge the real needs of users.
2、Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
3、Be able to adjust communication method effectively according to different users’ requests and needs.
4、Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
5、Have good learning ability, be good at discovering and self-summary.
6、Be experienced in providing support to customers by online chat services, email, and tickets.
7、Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Payment in Crypto
Sally Xiao
Business Development (Remote)
Full time
Remote
Job Title: Business Development
Job type: Full-time, remoteKey Responsibilities:
1. Develop and execute strategies to grow the derivatives trading user base intarget regions.
2. Build and manage partnerships with institutional clients and key ecosystemplayers.
3. Identify market trends, user needs, and competitor activities to drive productand service enhancements.
4. Collaborate with internal teams to optimize product offerings and campaigns fortarget markets.
Qualifications:
1. Proven experience in business development or sales in the crypto/financialindustry.
2. Strong understanding of derivatives trading and market dynamics.
3. Excellent communication and negotiation skills.
Job type: Full-time, remoteKey Responsibilities:
1. Develop and execute strategies to grow the derivatives trading user base intarget regions.
2. Build and manage partnerships with institutional clients and key ecosystemplayers.
3. Identify market trends, user needs, and competitor activities to drive productand service enhancements.
4. Collaborate with internal teams to optimize product offerings and campaigns fortarget markets.
Qualifications:
1. Proven experience in business development or sales in the crypto/financialindustry.
2. Strong understanding of derivatives trading and market dynamics.
3. Excellent communication and negotiation skills.
Payment in Crypto