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Here at Nestlé, we are delighted to be recruiting for a Customer Service Manager. We're looking to find a hard-working and talented individual who is enthusiastic about change and continuous improvement to join us on our exciting journey! You will be responsible for supporting our Service Advisors and helping to develop the wider team within Aftersales. Through your guidance they will ensure our customers are offered the highest standard of service. As a Customer Manager, you will be needed to deliver accelerated sales, market share targets through creating, selling and executing the category commercial elements of customer Joint Business Plan with the Customer. To build Nestle’s reputation in the customer, ensuring that the Nestlé policies & principles are applied in all aspects of the business relationship. To Lead the internal agenda and be the “go to” person for issues and opportunities relating to the customer in the category. At Nestlé, we believe in the power of food to enhance quality of life for everyone. Guided by this purpose, we constantly aim to push the boundaries of what's possible with food, beverages, and nutritional health solutions. Our people make this possible. They are behind the strength of our brands, the quality of our products and the future of our business. Their ideas and efforts push our boundaries, drive innovation and help us to continually improve, deliver and succeed. You also become part of a Nestlé culture that is rooted in respect, empowered to experiment and to learn from failure. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities, We look forward to exploring career possibilities with you!Key Responsibilities:• Develop, agree, and implement the annual account development plan / JBP for required categories and manage within CP&M and internal purchases.• To Lead the internal agenda and be the “go to” person for issues and opportunities relating to the customer in the category.• Sell range of Nestlé products to designated account to meet sales and profit targets and market share objectives within the agreed TTS budget.• Drive business relationship with account, understand the customers’ business and ensure customer intimacy.• To maintain close and frequent contact with all necessary personnel within customer and Nestlé to resolve challenges, issues and queries as they arise.• Key Relationship within Nestle internally which you would be working with would be Marketing, CCSD, Field Sales, Finance, Supply Chain, Corporate Communication, Legal and corporate affairs.• Maximise customer satisfaction by treating everyone fairly and delivering an exceptional service experience.• Support your line manager with organising departmental forecasts and reports in a clear and timely manner.• Business analysis to support Management team.• Developing and maintaining ways of working for the team including office management• Continuous analysis of customer satisfaction across all contact channels and deriving recommendations for action for the specialist departments.• Drives improvement of the customer journey by gathering insights, root cause analysis of dissatisfaction and benchmarking with other industries.• Collaborate with training teams to develop and implement training programs.• Implement, optimize and control monitoring/coaching standards.Qualifications, Skills and Abilities• Education:Minimum HND or University degree level inbusiness administration, management, marketing or comparable.• 4-6 years’ Experience in commercial experience, preferably with good knowledge of FMCG, retailing and retail customers.• Experience with CCSD background will be an added advantage.• Understands basic sales functions i.e. Customer Sales.• Skills required - Result oriented, great communication skills and able to lead with example.• Has demonstrated success in several diverse sales roles.• Demonstrated ability to motivate and develop people.• Experience with Microsoft Office including Excel, Word and PowerPoint.• Drive to deliver service quality consistently and reliably• Willingness to act as a trusted partner, proactively addressing business and people needs and challenges.• Very good knowledge of quality assurance customer service.• Ability to identify problems, solution-oriented approach and very good analytical skills.• Very good verbal and written communication skills.• Team player and motivator; Excellent time and self-management.Why Nestlé?Nestlé has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We value each other's differences while recognizing individual strength. Nestlé never forget that you make us who we are; we work hard to make sure a career with Nestlé is as satisfying and successful as it can be. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays. Nestlé is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, disability, veteran status, and other protected characteristics. If you would like to be considered for this elite organization, please submit your recent Resume/CV and Cover letter immediately.

Blockchain technology is driving a burgeoning wave of innovation, with businesses and governments worldwide harnessing it to streamline banking, engage with customers, and investigate criminal cases. As the adoption of blockchain technology continues to grow, more organizations are seeking access to its vast potential. This is where Chainalysis comes in. We offer comprehensive insights into blockchain activities through our data, services, and solutions, empowering organizations to confidently navigate the world of blockchains.
Our Customer Success team is defined by their insatiable curiosity and adept problem-solving skills. We oversee business operations across Asia-Pacific countries and are deeply committed to understanding our customers' mission, objectives, and ultimate success. Utilizing data and domain expertise, we guide stakeholders through their journey, helping them define and achieve success. Our collaborative approach ensures we share insights across functions, measuring our success by metrics such as user adoption, retention, and overall satisfaction.
The Customer Success Manager, Japan will be based in our Tokyo office and will manage customers from both the Public and Private sectors in Japan.
Key Priorities in Your First Year:
Develop a profound understanding of the competitive landscape and acquire unparalleled knowledge of Chainalysis' offerings.
Directly contribute to increasing net customer retention in cryptocurrency, banking, financial institutions (BFSIs), and government verticals.
Oversee customer accounts, comprehending their needs and ensuring they derive maximum value from our solutions to achieve their goals.
Identify risks and expansion opportunities during account planning to minimize negative surprises during customer renewals.
Responsibilities:
Serve as an advisor to customers, confidently addressing advanced product usage and technical inquiries related to data, compliance, regulatory standards, and investigations across our product suite.
Collaborate with the sales team in account planning to drive account growth.
Monitor and identify usage trends to uncover renewal risks, conduct regular business reviews, and promote greater adoption rates.
Convey customer pain points and requirements to the Product and Engineering team to enhance existing capabilities and introduce new features.
Qualifications:
Your prior experience should encompass at least one of the following:
Previous experience as a Customer Success Manager at a SaaS company, with a focus on Public Sector/Government customers in Japan.
Previous experience as a Customer Success Manager at a SaaS company, specializing in Banking and Financial Institutions or Web 3 in Japan.
Work experience in the Anti-Money Laundering (AML) and/or Financial Crime space in Japan.
Work experience in the intelligence or investigations field in Japan.
You are proficient in Japanese and professionally fluent in both written and spoken English, allowing you to connect with our customers in APAC and collaborate effectively with our employees across the US, EU, and beyond. Additionally, you possess emotional intelligence and empathetic skills that enable you to understand the nuances of customer communication, decipher their underlying needs, and facilitate problem-solving. You also have some experience in building customer journeys, utilizing usage metrics, expanding product adoption, creating account plans, and managing stakeholders in government and law enforcement agencies.
Tools and technologies we use (prior experience not necessary):
Salesforce
LinkedIn Sales Navigator
#LI-RS1
At Chainalysis, we assist government agencies, cryptocurrency businesses, and financial institutions in tracking and investigating illicit activities on the blockchain, enabling them to confidently engage with cryptocurrency. We prioritize our employees with outstanding benefits, professional development opportunities, and a fun work environment.
You belong here.
At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring that our team reflects the unique communities around us. To foster ongoing learning, we have established an internal Diversity Committee, observe Days of Reflection throughout the year, including International Women's Day, Harvey Milk Day, World Humanitarian Day, and UN International Migrants Day, and are dedicated to continually revisiting and reevaluating our diversity culture. We encourage applicants of all races, ethnicities, genders/gender expressions, ages, spiritual beliefs, abilities, experiences, and more. Additionally, if you require any accommodations to make our interview process more accessible due to a disability, please don't hesitate to inform us. You can learn more here. We can't wait to meet you.
Applying from the EU? Please review our Chainalysis Applicant Privacy Policy.
By submitting this application, I consent to and authorize Chainalysis to contact my former employers, as well as any and all other individuals and organizations who may possess information relevant to my qualifications for employment. I further authorize the listed employers, educational institutions, and personal references to provide Chainalysis (without any further notice to me) with any and all information related to my previous employment, education, and any other pertinent information they may possess. I hereby waive any actions that I may have against any party for providing a reference. I understand that any future employment is contingent upon the Company receiving satisfactory employment references.

Senior Customer Success Manager, Commodities
Paxos is on a mission to enable the movement of any asset, any time, in a trustworthy way. Today’s financial infrastructure is archaic, expensive, inefficient and risky – supporting a system that leaves out more people than it lets in. So we’re rebuilding it. 
As a regulated blockchain infrastructure company, we use technology to tokenize, custody, trade, and settle assets for enterprise clients like PayPal, Novi, Bank of America, and Interactive Brokers. Paxos is a top-funded blockchain company, with more than $500 million in total funding from leading investors like OakHC/FT, Founders Fund, PayPal Ventures, and Declaration Partners. Together, we empower today’s financial leaders to build a more open, trusted economy. 
We are looking for a Senior Customer Success Manager – Commodities to join our rapidly growing FinTech company. The Senior CSM is responsible for leading the engagement, retention, and growth of our commodities platform customers. You will have to balance commercial, technical, and operational challenges to achieve success. As a Senior Customer Success Manager, you will act as a trusted advisor and partner with customers by enabling them to use our products to achieve their business objectives and stakeholder goals. You will steer the overarching strategy of the engagement through internal and external stakeholders to create long term success.This role is focused on supporting the Commodities business line.
As a Senior Customer Success Manager, you’ll get to: 
Lead the customer engagement for the commodities business line after onboarding
Steer the client’s priorities and strategy to help ensure their long-term success
Discover or create new opportunities to deepen the existing partnership
Coordinate and align multiple stakeholders within the client’s organization and Paxos
Develop commercial and technical champions within the client’s organization
Support the successful executive stakeholder engagement with these accounts
Organize across all functions at Paxos for the successful delivery of existing and new solutions for the customer
Partner with the team to establish and maintain an engagement model to scale customer success management 
Act as the voice of the customer and share client feedback to bring alignment and drive continuous improvement
Mentor team members

Are you a crypto enthusiast looking for a fun and rewarding job? Look no further than Mass Adoption Academy! We're on a mission to spread the word about blockchain technology and increase adoption rates around the world.
As a Learning Support Specialist , you'll be responsible for helping students improve their understanding of the course material by grading homework assignments, managing our Telegram group, and answering learner's queries. You'll also have the chance to complete our comprehensive training program and work with a supportive team of blockchain experts.
If you have a love for technology and a knack for problem-solving, we want you on our team! Plus, we offer a competitive salary of 1000 USDT for 8 weeks plus 25 USDT per student. So what are you waiting for? Join us and help make the world a better, more crypto-friendly place!

Crypto fund is looking for a good customer acquisition specialist.
The fund specializes in managing client funds with a guaranteed annual rate of 20%.
Responsibilities:
- Сustomer acquisition;
- Communication with clients;
- Maintenance of the table of client payments.
Salary in USDT and directly correlated with customer acquisition.
Salary composition: fixed rate and %t of the company's income.
Will be happy to see You in our team!
email: omgfund@yahoo.com

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