Specialist, Fraud Risk Ops (Remote)
Overview:
We are a prominent platform in the digital asset trading industry, leveraging blockchain technology to offer advanced financial services worldwide. Our platform presents a wide array of token & futures trading pairs to support traders in refining their strategies. With a substantial trading volume, we serve millions of users in numerous countries. Our derivatives platform upholds a distinguished position globally, recognized for its high daily trading volume and industry-standard practices. We believe that blockchain technology will revolutionize transaction processes, enhance transaction efficiency, and fundamentally impact the global economy. Our goal is to drive innovation that transforms the world and continuously enhance the customer experience.
About the Team:
This team operates under the Global Customer Service division and plays a critical role in managing risk and reward across our global platform. Collaborating with key departments like Compliance, Product, Customer Service, Marketing, Finance, and Payment Operations, we navigate the launch of global products, ensuring a balanced approach to business growth strategies while evaluating associated risks.
Role Summary:
The ideal candidate should possess experience in fraud and risk management within a global setting, demonstrating a successful track record in overseeing operational teams focused on fraud risk. Responsibilities include building and leading the fraud risk team in Kuala Lumpur, Malaysia, encompassing recruitment, development of fraud processes, policies, and procedures.
Key Responsibilities:
- Conduct thorough investigations utilizing various tools, ensuring all researched information is accurately documented.
- Preserve the confidentiality of investigation-related data.
- Review customer transactions to detect fraudulent activities and engage with customers to verify transaction details.
- Address customer concerns within established service level commitments.
- Analyze and investigate chargebacks/fraud claims, identifying trends and patterns to prevent losses and detect fraudulent activities.
- Cultivate productive relationships with internal and external stakeholders to optimize investigative processes and mitigate risks. Prepare detailed investigation reports for all cases.
Requirements:
- Minimum degree qualification related to accounting, finance, business administration, or criminology.
- 2-4 years of relevant experience in fraud investigation.
- Proficient in fraud detection and risk management within banking, financial, or fintech sectors.
- Strong analytical skills, ability to identify fraud patterns and trends, and critical thinking capabilities.
- Familiarity with diverse payment methods and platforms.
- Quick to adopt new technological tools.
- Flexible to work in shifts supporting 24x7 operations.
- Excellent English communication skills, both verbal and written.
- Previous experience in customer service is advantageous.
Desired Skills and Qualifications:
- Expertise or enthusiasm to become proficient in the blockchain domain and its operational frameworks.
- Training/experience in blockchain analytical tools (e.g., Eliptic).
- Experience collaborating with distributed teams spanning different offices and time zones.
- Certification in Fraud Risk (CIPFA) or equivalent is preferred.
Why Choose Us:
- Competitive compensation package including basic salary and yearly bonuses.
- Monthly team-building activities.
- Remote work options.
- Promising opportunities for career growth and advancement, supported by skill development, mentoring, and training initiatives.
- Employee engagement programs focused on recognition and appreciation.
- Diverse multinational work environment offering exposure to varied backgrounds and cultures, enriching your career journey.
