Senior Manager of Customer Success
United States
Full time
Remote
Compensation is not specified
Role
Customer Success Manager
Description
About Toku: Toku is a well-established provider of compliance infrastructure for crypto companies. We assist these companies in paying their employees in tokens and stablecoins, all the while ensuring compliance with tax laws on state, federal, and international levels. Approximately 30% of crypto companies on Robinhood are currently Toku's clients.
Backed by significant investments totaling $26M from prominent investors like Blockchain Capital and Naval Ravikant, Toku is experiencing rapid growth to cater to the increasing need for compliance solutions amid changing regulatory landscapes.
About the Role: Toku is in search of a Senior Manager of Customer Success to spearhead the creation of exceptional customer experiences, enhance processes, and bolster client retention. The ideal candidate will manage intricate client relationships from start to finish, ensure top-notch operational practices in payroll and benefits distribution, and contribute to the expansion of our customer success department during our growth phase.
Responsibilities:
- Act as a strategic partner and primary contact for high-value clients, taking ownership of the relationship from initial onboarding to renewal, guaranteeing ongoing satisfaction and loyalty.
- Drive process enhancements within the Customer Success function by pinpointing inefficiencies, constructing scalable workflows, and promoting cross-functional harmony to enhance operational efficiency.
- Enhance client retention and satisfaction by grasping customer objectives, anticipating risks in advance, and intervening to resolve issues before they escalate.
- Employ a hands-on, problem-solving approach for intricate payroll and benefits matters to guarantee accurate, timely, and compliant service delivery.
- Collaborate closely with internal teams such as payroll, benefits, token compensation, engineering, and sales to ensure seamless fulfillment of customer requirements and smooth process transitions.
- Spearhead programs to enhance the customer experience by integrating data, feedback, and root cause analysis to drive continuous enhancement.
- Formulate and implement best practices for customer onboarding, engagement, and support in alignment with customer segments and business objectives.
- Provide support, guidance, and cultivation for a team of customer success professionals to nurture an active, solutions-oriented environment.
- Represent the voice of the customer internally by channeling feedback, spotting trends, and working with product and leadership teams to boost offerings and experience.
- Take part in cross-functional strategic discussions and contribute to quarterly planning, KPI monitoring, and forecasting efforts.
Minimum Qualifications:
- Possession of a Bachelor's degree in a related field or equivalent practical experience.
- Over 5 years of experience in customer success or client services, including a minimum of 2 years in a senior or management role.
- More than 3 years of background in payroll, be it in-house or at a payroll provider or EOR.
- Proficiency in employee benefits knowledge, with a preference for comprehension of global employment challenges.
- Demonstrated success in streamlining internal processes and fortifying customer retention within a SaaS or services-focused setting.
- Proven capability in managing complex projects, tackling tough problems, and influencing across cross-functional teams.
- Excellent communication skills with the capacity to articulate complex ideas clearly to diverse audiences.
- Strong data and analytical proficiencies to interpret trends, monitor KPIs, and made strategic decisions grounded in insights.
- Self-initiated with a high sense of accountability and effectiveness in dealing with a high-paced, evolving environment.
Why Join Toku?:
- Impact the future of global payroll in the crypto industry.
- Contribute to an inventive, fast-growing startup pioneering payroll solutions for stablecoins and digital assets.
- Competitive compensation, crypto-native benefits, and promising career progression opportunities.
If you are enthusiastic about bringing change to HR, payroll, and Web3 finance sectors, we await your application! š
Toku values diversity and aims to create a team with a broad range of experiences, thoughts, and backgrounds. We do not allow discrimination based on various factors and strongly encourage applications from women, minorities, the LGBTQ+ community, and individuals from underrepresented backgrounds.
We recommend using Rezi.ai to assess resume quality before proceeding with your application.
Skills Required
Toku
Website
www.toku.comCompany size
Not specified
Location
United States
Description
Not specified
bitcastle .
Operation Manager (Crypto)
Manila, Philippines
Manila, Philippines
Full time
Remote
About the Company:Ā
Bitcastle is a cryptocurrency exchange and Forex (FX)platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-TimeOperation Manager (Crypto) to join our team.
About the Role:Ā
We are looking for an Operations Manager to join the Bitcastle team. In this role, you will design, implement, and maintain efficient operational frameworks for our cryptocurrency trading platform. You will optimize existing operations processes, manage daily platform activities, ensure compliance with regulatory requirements, and support the smooth functioning of overall operations.
Design, implement, and maintain an efficient and effective operational framework for the crypto platform
Optimize existing operations processes to improve operational efficiency
Conduct data analysis and forecasting to support operational decisions
Manage platform transactions and daily activities, working closely with finance and customer support teams
Conduct client due diligence and screenings, and oversee KYC tools and processes
Ensure adherence to legal and compliance requirements, including coordination and communication with internal and external auditors and stakeholders as appropriate
Requirements:Ā
At least 1 year of operations experience in crypto exchanges trading platforms (relevant experience in tech platforms will also be considered)
Knowledge and expertise in KYC and AML regulations
Strong analytical skills and high attention to detail
Preferred Qualification:
Deep knowledge and interest in Crypto (knowledge of crypto or blockchain is an advantage)
Japanese Language (good to have)
Experience as an Operations Manager or in a senior operations role
Bitcastle is a cryptocurrency exchange and Forex (FX)platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-TimeOperation Manager (Crypto) to join our team.
About the Role:Ā
We are looking for an Operations Manager to join the Bitcastle team. In this role, you will design, implement, and maintain efficient operational frameworks for our cryptocurrency trading platform. You will optimize existing operations processes, manage daily platform activities, ensure compliance with regulatory requirements, and support the smooth functioning of overall operations.
Design, implement, and maintain an efficient and effective operational framework for the crypto platform
Optimize existing operations processes to improve operational efficiency
Conduct data analysis and forecasting to support operational decisions
Manage platform transactions and daily activities, working closely with finance and customer support teams
Conduct client due diligence and screenings, and oversee KYC tools and processes
Ensure adherence to legal and compliance requirements, including coordination and communication with internal and external auditors and stakeholders as appropriate
Requirements:Ā
At least 1 year of operations experience in crypto exchanges trading platforms (relevant experience in tech platforms will also be considered)
Knowledge and expertise in KYC and AML regulations
Strong analytical skills and high attention to detail
Preferred Qualification:
Deep knowledge and interest in Crypto (knowledge of crypto or blockchain is an advantage)
Japanese Language (good to have)
Experience as an Operations Manager or in a senior operations role
berttha walker
UI/UX Designer
Full time
Remote
UI/UX Designer for SaaS Dashboard (Figma)
Ā
Job Summary:
We're building ClearTrack, a lightweight SaaS tool for tracking tasks and performance in remote teams. We're looking for a UI/UX designer to design 6ā8 clean, modern dashboard screens (desktop + mobile).
Scope of Work:
1. Design dashboard UI (Task List, Time Tracker, Reports, Settings)
Ā
Ā
2. Create responsive mockups in Figma
Ā
Ā
3. Deliver clickable prototype + style guide
Ā
Ā
4. Collaborate with our developer for smooth handoff
Ā
Ā
Budget:
Fixed: $800ā$1200 (negotiable based on experience)
Requirements:
1. SaaS/dashboard UI design experience
Ā
Ā
2. Proficiency in Figma
Ā
Ā
3. Strong communication & fast turnaround
Ā
Ā
To Apply:
If you're interested, please:
1. Send a short proposal letter explaining why you're a good fit
Ā
Ā
2. Share your portfolio (SaaS/dashboard preferred)
Ā
Ā
3. Include your email address
Ā
Ā
4. Mention your availability and estimated delivery time
Ā
Ā
Bonus if you have:
Experience designing admin panels or productivity tools
Ā
Job Summary:
We're building ClearTrack, a lightweight SaaS tool for tracking tasks and performance in remote teams. We're looking for a UI/UX designer to design 6ā8 clean, modern dashboard screens (desktop + mobile).
Scope of Work:
1. Design dashboard UI (Task List, Time Tracker, Reports, Settings)
Ā
Ā
2. Create responsive mockups in Figma
Ā
Ā
3. Deliver clickable prototype + style guide
Ā
Ā
4. Collaborate with our developer for smooth handoff
Ā
Ā
Budget:
Fixed: $800ā$1200 (negotiable based on experience)
Requirements:
1. SaaS/dashboard UI design experience
Ā
Ā
2. Proficiency in Figma
Ā
Ā
3. Strong communication & fast turnaround
Ā
Ā
To Apply:
If you're interested, please:
1. Send a short proposal letter explaining why you're a good fit
Ā
Ā
2. Share your portfolio (SaaS/dashboard preferred)
Ā
Ā
3. Include your email address
Ā
Ā
4. Mention your availability and estimated delivery time
Ā
Ā
Bonus if you have:
Experience designing admin panels or productivity tools
Payment in Crypto
Tien Anh
Part-Time Support in Brazil
Part time
Remote
We're seeking someone currently based in Brazil to assist with occasional support tasks. This is a part-time role with light responsibilitiesāranging from 10 minutes to 6 hours per monthāoffering $100/month in compensation. It's a long-term opportunity, expected to last over a year.
Sally Xiao
Online Customer Support
Full time
Remote
Apply only if you can use German, Turkish, Persian, AND have CEX customer service experience!!
Job duties.Ā
Be responsible for receiving usersā inquiries and answering concerns through online customer service tools.
Be agile to send feedback of usersā problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, or Persian will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in usersā experience, digging usersā needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.Ā
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different usersā requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Job duties.Ā
Be responsible for receiving usersā inquiries and answering concerns through online customer service tools.
Be agile to send feedback of usersā problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, or Persian will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in usersā experience, digging usersā needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.Ā
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different usersā requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Payment in Crypto
David Rich
Member Service Representative
Cincinnati, USA +2
Cincinnati, USA +2
Full time
Remote
We are seeking a dedicated Member Service Representative to join our team. The ideal candidate will be responsible for providing top-notch customer service and support to our valued members. This position requires someone with a strong background in customer service, sales and marketing, and administrative support.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Payment in Crypto