Senior Agent, Customer Service (Spanish Speaker)

South America
Full time
Remote
Compensation is not specified
Role
Customer service
Description

Who We Are:

Our company is leading the way in revolutionizing global systems through state-of-the-art digital asset exchange, Web3 portal, and blockchain ecosystems. We are dedicated to creating a more equitable, transparent, and accessible society through blockchain technology. With over 30 million users spanning 180+ countries and a team of 3000+ employees, we are a trusted entity with a Proof of Reserves basis. We take pride in our partnerships with various entities in the Arts and Sports sectors.

About this role:

As a vital part of our team, your primary responsibility will be engaging with customers in real-time to address their inquiries and concerns through various channels like live chat, email, and social media. Additionally, you will collaborate with internal and external stakeholders to ensure effective handling of complaints and feedback related to our products and services.

Responsibilities:

  • Responding promptly to customer inquiries across multiple platforms.
  • Collaborating with different departments to address customer feedback and complaints.
  • Maintaining a deep understanding of our products to communicate effectively with customers.
  • Building and nurturing relationships with both company partners and external stakeholders.
  • Elevating unresolved issues to supervisors as needed.

Requirements:

  • Diploma in finance, customer service, or a related field.
  • Minimum of 2 years experience in customer service or a similar role.
  • Proficiency in English and Spanish.
  • Ability to work autonomously in a fast-paced setting.
  • Strong interpersonal skills and the ability to handle challenging situations gracefully.
  • Solution-oriented mindset with excellent time management skills.
  • Quick learner open to constructive feedback.

Preferred Qualifications:

  • Familiarity with CRM tools, such as Zendesk.
  • Knowledge of the crypto/finance-technology industry.
  • Experience working with global teams across different time zones.
  • Basic computer skills (Microsoft Office, Internet Explorer, etc.).
  • Previous experience in call center customer service is a plus.

Benefits:

  • Competitive compensation package.
  • RM 2500 annual benefits for training and wellness.
  • Yearly bonus.
  • Remote working opportunity.
  • Excellent prospects for career growth and advancement through training and mentorship.
  • Employee engagement and appreciation programs.
  • Diverse working environment with exposure to different backgrounds and cultures.
Skills Required
Avatar
OKX
Company size
Not specified
Location
United States
Description
OKX is a world-leading digital asset exchange, providing advanced financial services to traders worldwide leveraging blockchain technology. Our platform offers spot & derivatives trading helping traders optimize their strategy. It provides a safe, reliable and stable environment for digital assets trading via web interface and mobile app by adopting GSLB, and distributed server clusters. We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to achieve something that changes the world and never stop to innovate and improve on our customer experience.

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