VIP Host

Melbourne, USA
Full time
Office
Compensation is not specified
Role
Customer service
Description

VIP Host

VIP Hosts play a crucial role in ensuring top-notch service for high-value customers, aiming to meet their needs effectively through extensive product knowledge. Their main focus is on delivering outstanding customer service by understanding and fulfilling customer requirements to enhance overall customer satisfaction. With a client portfolio of up to 325 players, VIP Hosts work closely with the Manager and Senior Hosts to achieve team development objectives.

About Us

At Easygo, we are a leading service provider in the iGaming industry for prominent brands like Stake.com, Kick.com, and Twist Gaming. Stake is known as the world's largest crypto casino, offering a seamless online gaming experience. Kick.com is a dynamic live streaming platform connecting gamers and content creators globally. Twist Gaming, our innovative game design studio, sets new standards in crafting engaging games. Our commitment to prioritizing entertainment for clients and their communities has positioned us as a premier online service provider. Based in Melbourne, our team has grown significantly and offers diverse opportunities in Tech, Marketing, Operations, Mathematics, and Design.

Responsibilities

  • Develop and nurture relationships with high-value clients to understand their current and future needs
  • Establish long-term partnerships with clients by comprehending their goals and decision-making processes
  • Manage assigned accounts throughout the customer journey, addressing all queries and ensuring client satisfaction
  • Identify growth opportunities within the client base in collaboration with the VIP team
  • Ensure timely delivery of products aligning with customer needs and goals
  • Analyze client behaviors and contributions to the business
  • Utilize communication tools effectively to engage with VIP players
  • Collaborate with different departments to enhance the overall customer experience
  • Work with VIP Manager, Supervisor, and Senior Hosts to achieve team development goals

Requirements

  • Minimum 1-year experience in a customer service role
  • Strong communication and writing skills
  • Preferably, background in Sports or Marketing fields
  • Excellent global sports knowledge
  • Proficient in gambling practices
  • Knowledge of cryptocurrencies
  • Familiarity with Google Suite, Slack, Jira, and Intercom

Perks

  • Access to Employee Assistance Program (EAP)
  • Learning and Development Platform with over 9,000 courses
  • Paid volunteer day
  • Daily catered breakfast
  • Regular massage sessions
  • Team lunches and Friday happy hours
  • Office perks like gaming consoles, pool tables, and drinks/snacks

"We are a 2024 Circle Back Initiative Employer and commit to responding to all applicants. At Easygo, we value inclusivity and diversity, and we embrace individual contributions for our collective success. We believe in a workplace that promotes fairness and equal opportunities for everyone based on merit and achievements."

Skills Required
Avatar
Easygo Gaming
Website
easygo.io
Company size
Not specified
Location
Australia
Description
Not specified

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