VIP Host
Melbourne, USA
Full time
Office
Compensation is not specified
Role
Customer service
Description
VIP Host
VIP Hosts play a crucial role in ensuring top-notch service for high-value customers, aiming to meet their needs effectively through extensive product knowledge. Their main focus is on delivering outstanding customer service by understanding and fulfilling customer requirements to enhance overall customer satisfaction. With a client portfolio of up to 325 players, VIP Hosts work closely with the Manager and Senior Hosts to achieve team development objectives.
About Us
At Easygo, we are a leading service provider in the iGaming industry for prominent brands like Stake.com, Kick.com, and Twist Gaming. Stake is known as the world's largest crypto casino, offering a seamless online gaming experience. Kick.com is a dynamic live streaming platform connecting gamers and content creators globally. Twist Gaming, our innovative game design studio, sets new standards in crafting engaging games. Our commitment to prioritizing entertainment for clients and their communities has positioned us as a premier online service provider. Based in Melbourne, our team has grown significantly and offers diverse opportunities in Tech, Marketing, Operations, Mathematics, and Design.
Responsibilities
- Develop and nurture relationships with high-value clients to understand their current and future needs
- Establish long-term partnerships with clients by comprehending their goals and decision-making processes
- Manage assigned accounts throughout the customer journey, addressing all queries and ensuring client satisfaction
- Identify growth opportunities within the client base in collaboration with the VIP team
- Ensure timely delivery of products aligning with customer needs and goals
- Analyze client behaviors and contributions to the business
- Utilize communication tools effectively to engage with VIP players
- Collaborate with different departments to enhance the overall customer experience
- Work with VIP Manager, Supervisor, and Senior Hosts to achieve team development goals
Requirements
- Minimum 1-year experience in a customer service role
- Strong communication and writing skills
- Preferably, background in Sports or Marketing fields
- Excellent global sports knowledge
- Proficient in gambling practices
- Knowledge of cryptocurrencies
- Familiarity with Google Suite, Slack, Jira, and Intercom
Perks
- Access to Employee Assistance Program (EAP)
- Learning and Development Platform with over 9,000 courses
- Paid volunteer day
- Daily catered breakfast
- Regular massage sessions
- Team lunches and Friday happy hours
- Office perks like gaming consoles, pool tables, and drinks/snacks
"We are a 2024 Circle Back Initiative Employer and commit to responding to all applicants. At Easygo, we value inclusivity and diversity, and we embrace individual contributions for our collective success. We believe in a workplace that promotes fairness and equal opportunities for everyone based on merit and achievements."
Skills Required
Easygo Gaming
Website
easygo.ioCompany size
Not specified
Location
Australia
Description
We make products that people use all around the world. We do it in the office. And we do it remotely. You decide. Sound like your kind of gig? Check out all that our jobs have to offer.
Sally Xiao
Online Customer Support
Full time
Remote
Apply only if you can use German, Turkish, Persian, AND have CEX customer service experience!!
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, or Persian will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, or Persian will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Payment in Crypto
David Rich
Member Service Representative
Cincinnati, USA +2
Cincinnati, USA +2
Full time
Remote
We are seeking a dedicated Member Service Representative to join our team. The ideal candidate will be responsible for providing top-notch customer service and support to our valued members. This position requires someone with a strong background in customer service, sales and marketing, and administrative support.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Payment in Crypto
Gary L
Social Media Manager (Russian-Speaking, Remote) – Luxury Dating Platform
Russia
Russia
Part time
Remote
We’re looking for a creative and reliable Russian-speaking social media manager to join our team— an exclusive luxury dating platform launching in Dubai in June 2025.
Your role will include:
Managing and growing our Instagram presence
Messaging Russian & non-Russian's (based in UAE) to invite them to the platform
Helping with content ideas, captions, reels, and engagement
Maintaining an elegant, high-end tone in all communication
🎯 Ideal for someone with:
Fluent Russian & English
Background in SMM or influencer outreach
Interest in lifestyle, luxury, and dating content
Organized, fun, and self-motivated
💰 Competitive pay + performance bonuses
📍 Remote / Flexible hours💰 Potentially live in Dubai
Apply now to help us build an exclusive dating platform. Let’s make dating glamorous again. 💎
Your role will include:
Managing and growing our Instagram presence
Messaging Russian & non-Russian's (based in UAE) to invite them to the platform
Helping with content ideas, captions, reels, and engagement
Maintaining an elegant, high-end tone in all communication
🎯 Ideal for someone with:
Fluent Russian & English
Background in SMM or influencer outreach
Interest in lifestyle, luxury, and dating content
Organized, fun, and self-motivated
💰 Competitive pay + performance bonuses
📍 Remote / Flexible hours💰 Potentially live in Dubai
Apply now to help us build an exclusive dating platform. Let’s make dating glamorous again. 💎
Sally Xiao
Online Customer Support (German, Turkish, Persian, Chinese)
Full time
Remote
Apply only if you can speak German, Turkish, Persian, Chinese, AND have CEX customer service experience!!
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, Persian, or Chinese will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, Persian, or Chinese will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Iron Key Capital
Venture Fellow
Full time
Remote
Venture Fellow (Part-Time, Remote) - Iron Key Capital
Location: Remote (Global)
About Iron Key Capital:
Iron Key Capital is an investment firm specializing in liquid and venture opportunities in the crypto space. We invest in pre-seed and seed-stage Web3 startups focused on enterprise adoption of utility-driven digital assets. Additionally, we operate a blockchain innovation lab and incubate startups within the Web3 infrastructure sector. Backed by 200+ LPs globally, Iron Key deploys over $1M annually.
Role Overview:
The Venture Fellow program is an 8-week, part-time, remote opportunity designed for individuals eager to develop their skills in venture capital and angel investing. Fellows will gain hands-on experience in early-stage investing, including deal sourcing, due diligence, and pitching investment opportunities.
This program is ideal for aspiring investors, founders, or professionals exploring a career shift into venture capital. Fellows will work closely with seasoned venture capitalists and gain access to Iron Key’s investor community to learn best practices in the field.
Key Responsibilities:
Identify and evaluate early-stage investment opportunities in the Web3 ecosystem.
Conduct market research and due diligence on potential investments.
Collaborate with the Iron Key team on deal sourcing and portfolio management.
Engage with investors and team members to develop investment strategies.
Contribute to thought leadership on topics related to venture capital and Web3 innovation.
Qualifications:
Strong analytical and problem-solving skills to evaluate investment opportunities.
Excellent communication and interpersonal skills for engaging with team members and stakeholders.
Experience in Web3, AI, or related technologies is preferred.
Involvement in startups, entrepreneurial ecosystems, or Web3 communities is a plus.
Aspiring to transition into venture capital or professionalize angel investing skills.
Bonus: Previous experience as a founder or working within early-stage startups.
Program Details:
Duration: 8 weeks (part-time)
Location: Remote
Compensation: Competitive, based on experience
How to Apply:
Submit your application through humaira@ironkeycapital.com
Additional Information:
This program is designed to take the guesswork out of breaking into venture capital or professionalizing angel investing. Successful Fellows may have opportunities to advance into Venture Partner or Core Contributor roles at Iron Key.
Location: Remote (Global)
About Iron Key Capital:
Iron Key Capital is an investment firm specializing in liquid and venture opportunities in the crypto space. We invest in pre-seed and seed-stage Web3 startups focused on enterprise adoption of utility-driven digital assets. Additionally, we operate a blockchain innovation lab and incubate startups within the Web3 infrastructure sector. Backed by 200+ LPs globally, Iron Key deploys over $1M annually.
Role Overview:
The Venture Fellow program is an 8-week, part-time, remote opportunity designed for individuals eager to develop their skills in venture capital and angel investing. Fellows will gain hands-on experience in early-stage investing, including deal sourcing, due diligence, and pitching investment opportunities.
This program is ideal for aspiring investors, founders, or professionals exploring a career shift into venture capital. Fellows will work closely with seasoned venture capitalists and gain access to Iron Key’s investor community to learn best practices in the field.
Key Responsibilities:
Identify and evaluate early-stage investment opportunities in the Web3 ecosystem.
Conduct market research and due diligence on potential investments.
Collaborate with the Iron Key team on deal sourcing and portfolio management.
Engage with investors and team members to develop investment strategies.
Contribute to thought leadership on topics related to venture capital and Web3 innovation.
Qualifications:
Strong analytical and problem-solving skills to evaluate investment opportunities.
Excellent communication and interpersonal skills for engaging with team members and stakeholders.
Experience in Web3, AI, or related technologies is preferred.
Involvement in startups, entrepreneurial ecosystems, or Web3 communities is a plus.
Aspiring to transition into venture capital or professionalize angel investing skills.
Bonus: Previous experience as a founder or working within early-stage startups.
Program Details:
Duration: 8 weeks (part-time)
Location: Remote
Compensation: Competitive, based on experience
How to Apply:
Submit your application through humaira@ironkeycapital.com
Additional Information:
This program is designed to take the guesswork out of breaking into venture capital or professionalizing angel investing. Successful Fellows may have opportunities to advance into Venture Partner or Core Contributor roles at Iron Key.