SFOX

Our company is a leading player in the crypto asset trading sector and is seeking a Sales Development Representative to join our dynamic team as we work towards expanding access to global financial markets. This role is perfect for individuals who thrive in an innovative environment and excel in developing unconventional solutions that challenge the traditional norms. Exceptional performance and dedication will open doors for career growth opportunities within our sales and marketing divisions.

Responsibilities

Initiate direct outreach efforts to target accounts through various channels such as email, phone, LinkedIn, and Twitter to secure meetings.

Master the demonstration and explanation of our product and service offerings.

Assess and qualify inbound inquiries while closely tracking analytics across the sales pipeline, from prospecting to email response rates, to converting initial conversations into opportunities for Account Executives (AEs).

Assist in organizing key contacts and decision-makers using our CRM database to nurture the sales pipeline.

Stay updated on product offerings and market insights within the investor community.

Generate reports to highlight lead generation and qualification metrics.

Schedule and participate in meetings with potential clients.

Collaborate with AEs throughout the onboarding process to ensure a seamless customer journey.

Enhance outreach strategies within targeted market segments.

Aid AEs in lead qualification, meeting scheduling, and expanding the sales pipeline consistently.

Work alongside the marketing team to drive lead generation and execute campaigns effectively.

Requirements

Bachelor’s Degree from a recognized university, demonstrating proficiency in communication and quantitative analysis.

Minimum of 2 years of experience overseeing Sales Development Representative processes, from lead identification to transition for closing by AEs.

Proficient in sales operations and outreach strategies, utilizing platforms like Apollo.io for research-based engagements.

Familiarity with the financial industry and cryptocurrencies, particularly in engaging with funds, institutions, and traders interested in our platform.

Passion for crypto and digital assets, with the ability to discuss relevant topics fund managers and traders regularly discuss.

Strong written and verbal communication skills, evidenced by preparing materials for sales presentations.

Highly motivated, curious, and self-driven individual.

Guided by a desire to contribute significantly to the growth of our organization.

We are a remote-first company offering a base compensation range between $65,000 - $75,000 annually, supplemented with commissions based on experience, qualifications, and location. Our dedication to diversity makes us a proud equal opportunity employer with hiring decisions solely based on merit and without discrimination.

Company Overview:

sFOX is a comprehensive prime dealer that brings together liquidity from various exchanges and OTC desks onto a user-friendly platform. The platform offers traders optimal execution services, capital efficiency, and smart routing to attain competitive prices globally.

Committed to investor protection and reliability, sFOX is SOC 2 certified with 24/7 market access and 99.99% uptime. Established in 2014, sFOX is backed by prominent investors and industry leaders.

Role Summary:

We are in search of an accomplished Senior Sales Operations Manager to lead the sales team towards surpassing sales objectives. The successful candidate will develop and implement sales processes, coach the team, and ensure set goals are achieved. This individual must exhibit strong leadership qualities and a history of driving sales performance and revenue growth.

Key Responsibilities:

Collaborate with VP Sales in establishing and assessing sales objectives and identifying key metrics for evaluating sales performance.

Drive sales processes, aligning all stakeholders, including marketing, product, and customer success teams, to ensure synchronization and address any variances promptly.

Analyze sales data and market trends to unearth opportunities for business growth and revenue augmentation.

Offer regular updates and insights on sales performance to senior leadership and relevant stakeholders.

Requirements:

Minimum of 8 years in sales leadership within a tech organization, showcasing a successful sales track record.

Proficient in sales strategies, processes, and metrics.

Exceptional communication skills, adept at interpreting sales figures and market trends to identify growth opportunities.

Familiarity with sales automation tools like HubSpot and Copper CRM.

Experience with data analytics tools like Tableau or AWS QuickSight.

Bachelor's degree in Business, Marketing, or a related field.

Nice to Have:

Exposure to sales enablement tools and training programs.

Certification in sales leadership or related fields like Certified Sales Professional (CSP) or Certified Leadership Professional (CLP).

sFOX maintains a remote-work culture. The salary range for this role is $125,000-$150,000 annually, dependent on experience and location. We are dedicated to fostering a diverse work environment and uphold equal employment opportunities, regardless of various protected classifications.

sFOX operates as a comprehensive prime dealer by consolidating liquidity from numerous exchanges and OTC desks into a centralized, user-friendly platform. Traders benefit from superior execution services via a single account, counterparty, and workflow, enhancing capital efficiency. The platform utilizes a smart order router to direct traders towards the most competitive global prices, reducing slippage and elevating trade performance at scale.

Committed to top-tier investor protection and reliability, sFOX boasts SOC 2 certification and ensures 24/7 market access with 99.99% uptime. Established in 2014, sFOX secures backing from industry leaders like Social Capital, Digital Currency Group, Khosla Ventures, DHVC, Haystack, Blockchain Capital, Y Combinator, as well as executives from PayPal and Airbnb.

The company aspires to democratize global financial markets and seeks outstanding individuals to join its expanding team.
Role
As the Head of Customer Success at sFOX, you play a pivotal role in guaranteeing the organization's delivery of exceptional client experiences. You will oversee the success and engagement of clients post-sales, covering tasks such as prompt onboarding, effective platform adoption, consistent client engagement, and proactive relationship management. This leadership position entails developing engagement strategies, collaborating with internal teams, and leading the client success department, including team recruitment and development. You will closely collaborate with the Head of Operations and the executive team to refine sFOX's client relationship framework, assess its effectiveness, and evolve client-centric programs as the company scales. We seek a visionary leader passionate about process development, performance evaluation, cultivating trust-based client relationships, and nurturing personnel growth.
Responsibilities
Execute all client success functions post-sale

Lead and nurture the client operations, client support, and client operations teams

Devise strategies to deliver high-touch service and define necessary programs for achieving desired outcomes

Establish standardized KPIs in conjunction with executive leadership to monitor client service operations and reporting

Continually optimize team performance and operations

Develop and share client platform usage reporting and visuals for strategic reviews

Collaborate with cross-functional teams to address challenges and enhance processes

Ensure budget adherence of client services functions, while advocating strategic expenditures aligned with company goals

Prepare client services metrics presentations for investors and the board

Uphold top-quality and scalable client experiences as sFOX expands
Requirements
Demonstrated experience leading diverse teams and developing personnel in a fast-paced, growing environment

Collaborative, team-first mentality with a lead-by-example attitude

Track record in developing KPIs, evaluating team activities, and enhancing operational efficiency

Customer-centered problem-solving approach with a focus on exceptional client experiences

Background in the financial services industry, particularly with institutional investors

Proficiency in developing client-facing materials and managing client interactions

Collaborative experience with senior leadership on client-focused strategic initiatives

Proficient in synthesizing data into actionable insights
Nice to Have
Interest in digital assets/cryptocurrency

Leadership of geographically dispersed teams in a remote work setup

Client success team management experience

Establishment of business functions from their inception to full-scale operations

Familiarity with APIs and trading

sFOX embraces remote work culture. The salary range for this role is $150,000-$175,000 annually, depending on experience, qualifications, and location.

sFOX is dedicated to fostering diversity in its workforce and is proud to be an equal opportunity employer, making hiring decisions based on merit and skills, free from discrimination based on protected characteristics.

** with Revisions:**

Job Summary:sFOX is a premier prime dealer that combines liquidity from various exchanges and OTC desks into a user-friendly platform. Their platform simplifies trading by offering best execution services, capital efficiency, and competitive pricing through an advanced order routing system. Operating at a large scale, sFOX prioritizes investor protection and system reliability with their SOC 2 certified platform, accessible 24/7 with exceptional uptime.

Established in 2014 and supported by industry giants such as Social Capital and Digital Currency Group, sFOX aims to democratize financial markets and is actively seeking talented individuals to join their dynamic team.

Position Overview:

sFOX is in need of a skilled Accounting Manager with expertise in client money rules, financial reporting, budgeting, taxation, and financial analysis. The ideal candidate should have a solid understanding of the financial services sector, particularly in regulated institutions like money transmission or money service businesses. This role requires a strategic thinker with the ability to provide effective solutions, engage with C-suite leaders, and convey complex concepts clearly.

Key Responsibilities:

Ensuring adherence to client money regulations for optimal asset protection.

Managing all accounting functions such as financial reporting, budget oversight, and forecasting.

Conducting financial analysis to evaluate performance and inform strategic decisions.

Overseeing tax planning, compliance, and transfer pricing activities.

Developing and executing financial strategies aligned with organizational goals.

Collaborating with senior leadership to provide financial insights for decision-making.

Requirements:

Bachelor’s degree in Finance, Accounting, or related field; professional certifications like CPA or CMA preferred.

10+ years of experience in finance, accounting, or related roles in the financial services industry.

Proficiency in financial software, advanced Excel skills, and familiarity with ERP systems.

Experience in Fintech, particularly cryptocurrencies, is advantageous.

Strong knowledge of client money rules, accounting principles, budgeting, and financial analysis.

Skillful troubleshooter with a talent for strategic financial advice.

Excellent communication skills to effectively engage with C-suite executives.

Analytical mindset focused on data-driven decision-making.

sFOX operates on a remote-first basis. The salary range for this role is $165,000 - $190,000 annually and will be tailored based on experience, qualifications, and location.

sFOX values diversity within its workforce and upholds equal opportunity employment practices without discrimination based on various demographics as protected by law.

› Editor's Note: This rewritten job description follows markdown formatting.

Job Summary:

We are seeking a talented individual in the role of Product Marketing Director to drive client acquisition, engagement, and retention for our services in the areas of B2B fintech, finance, or crypto. The primary goal is to enhance revenue through direct sales support and initiatives. This position involves implementing a go-to-market strategy, overseeing affiliate marketing, executing campaigns, creating marketing content, and monitoring performance metrics. The ideal candidate should possess industry knowledge or be willing to develop it, strong analytical abilities, and be skilled in executing impactful marketing strategies.

Initially offered on a part-time basis (20 - 30 hours per week), there is a significant opportunity to contribute meaningfully to the B2B crypto and fintech marketing realm. The role will be under the supervision of the SVP of Product Marketing and entails leading a small team, potentially expanding through additional hires.

Key Responsibilities:

Develop and implement product marketing strategies to attract and retain institutional and professional clients.

Conduct GTM tests to evaluate new marketing strategies and refine messaging.

Launch GTM programs formally, iterating based on successful test performances.

Generate tailored content, campaigns, and thought leadership pieces for the crypto and fintech audience.

Execute outreach campaigns to secure partnerships that drive revenue growth.

Manage referral and affiliate marketing programs, maximizing ROI.

Track performance metrics and help improve decision-making through marketing reporting.

Monitor conference spend, brand presence at events, and relationships with event organizers and PR agencies.

Summarize marketing projects quarterly and annually, mapping KPIs and business objectives.

Collaborate with product, sales, and growth teams to align marketing efforts with business objectives.

Seek out strategic partnerships and industry collaborations to enhance brand visibility and client acquisition.

Keep abreast of industry trends, competitor activities, and emerging opportunities in crypto and fintech to guide marketing tactics.

Acquire proficiency in marketing automation, data analytics, and reporting tools for optimizing campaign performance.

Requirements:

Minimum of 3-10 years working in product marketing, growth marketing, or related roles within a B2B fintech, finance, or crypto setting.

Desirable to have experience and contacts within fintech or crypto industries.

Strong analytical skills for tracking, measuring, and improving marketing performance.

Excellent written and verbal communication skills for crafting content and campaign messaging.

Proficiency in GTM strategies, campaign execution, and performance analysis.

Familiarity with tools like HubSpot, Marketo, Google Analytics, and Looker. Experience with migrating onto these platforms is a plus.

Capacity to work independently and handle multiple projects simultaneously.

Preferred: Knowledge of crypto trading, custody, staking, and blockchain infrastructure.

This position at sFox is fully remote. The expected compensation range is $75.00 - $100.00 per hour, dependent on experience, qualifications, and location. As an equal opportunity employer, diversity in the workforce is highly valued, and employment decisions are not based on discriminatory factors.