Head of Customer Success
sFOX operates as a comprehensive prime dealer by consolidating liquidity from numerous exchanges and OTC desks into a centralized, user-friendly platform. Traders benefit from superior execution services via a single account, counterparty, and workflow, enhancing capital efficiency. The platform utilizes a smart order router to direct traders towards the most competitive global prices, reducing slippage and elevating trade performance at scale.
Committed to top-tier investor protection and reliability, sFOX boasts SOC 2 certification and ensures 24/7 market access with 99.99% uptime. Established in 2014, sFOX secures backing from industry leaders like Social Capital, Digital Currency Group, Khosla Ventures, DHVC, Haystack, Blockchain Capital, Y Combinator, as well as executives from PayPal and Airbnb.
The company aspires to democratize global financial markets and seeks outstanding individuals to join its expanding team.
Role
As the Head of Customer Success at sFOX, you play a pivotal role in guaranteeing the organization's delivery of exceptional client experiences. You will oversee the success and engagement of clients post-sales, covering tasks such as prompt onboarding, effective platform adoption, consistent client engagement, and proactive relationship management. This leadership position entails developing engagement strategies, collaborating with internal teams, and leading the client success department, including team recruitment and development. You will closely collaborate with the Head of Operations and the executive team to refine sFOX's client relationship framework, assess its effectiveness, and evolve client-centric programs as the company scales. We seek a visionary leader passionate about process development, performance evaluation, cultivating trust-based client relationships, and nurturing personnel growth.
Responsibilities
- Execute all client success functions post-sale
- Lead and nurture the client operations, client support, and client operations teams
- Devise strategies to deliver high-touch service and define necessary programs for achieving desired outcomes
- Establish standardized KPIs in conjunction with executive leadership to monitor client service operations and reporting
- Continually optimize team performance and operations
- Develop and share client platform usage reporting and visuals for strategic reviews
- Collaborate with cross-functional teams to address challenges and enhance processes
- Ensure budget adherence of client services functions, while advocating strategic expenditures aligned with company goals
- Prepare client services metrics presentations for investors and the board
- Uphold top-quality and scalable client experiences as sFOX expands
Requirements
- Demonstrated experience leading diverse teams and developing personnel in a fast-paced, growing environment
- Collaborative, team-first mentality with a lead-by-example attitude
- Track record in developing KPIs, evaluating team activities, and enhancing operational efficiency
- Customer-centered problem-solving approach with a focus on exceptional client experiences
- Background in the financial services industry, particularly with institutional investors
- Proficiency in developing client-facing materials and managing client interactions
- Collaborative experience with senior leadership on client-focused strategic initiatives
- Proficient in synthesizing data into actionable insights
Nice to Have
- Interest in digital assets/cryptocurrency
- Leadership of geographically dispersed teams in a remote work setup
- Client success team management experience
- Establishment of business functions from their inception to full-scale operations
- Familiarity with APIs and trading
sFOX embraces remote work culture. The salary range for this role is $150,000-$175,000 annually, depending on experience, qualifications, and location.
sFOX is dedicated to fostering diversity in its workforce and is proud to be an equal opportunity employer, making hiring decisions based on merit and skills, free from discrimination based on protected characteristics.
Part-Time Support in United States
Business Development Remote Commission-Based Web3
Not spam.
Not cold DMs.
We build trust, real relationships, and results — and we want you in the circle.
Your Role
You’ll be responsible for bringing in warm leads and intros for:
🔗 Web3 projects launching on launchpads (PinkSale, Bscpad , Polkstarter, etc.)
📈 Token and NFT founders who need mods, shillers, raiders, or SMM
📢 Agencies, influencers & KOL managers looking for plug-and-play staffing solutions
🤝 Marketing agencies or advisors who want to refer community services
🏛️ Devs or CMOs launching soon but lacking strong community infrastructure
What We’re Looking For
You know the Web3 space: launchpads, founders, telegram groups, Twitter activityYou build and manage relationships — not just collect contact lists
You’re sharp, proactive, and speak founder-to-founder
You’re hungry to earn and treat this like business, not side work
Bonus: You already have warm relationships in DeFi, memecoins, NFTs, or launchpads
How It WorksCommission-based:
You earn 20% on every client you close
Our average deal is $300–$1,000/week per client
You get full sales support, pitch materials, onboarding guides & proven funnels
You bring the energy + relationships. We handle delivery & retention.
Top BD partners are earning $2,000–$5,000+/month
Bonus Perks Get $250 bonus on every $5000 deals closed and that’s different from commissions
About Legendary Managements
We’re Web3’s #1 HR & Community Management Agency, trusted by 360+ projects and an official PinkSale Partner.
We provide:
✅ 24/7 Human Mods
✅ Shillers, Chatters & Raiders
✅ Ambassadors, Content & Copywriters
✅ SMMs, KOL Outreach & Campaign Execution
✅ Real HR Advisory & Launch Strategy
If your connections need real help scaling — we’re the team to call.
Operation Manager (Crypto)
Bitcastle is a cryptocurrency exchange and Forex (FX)platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-TimeOperation Manager (Crypto) to join our team.
About the Role:
We are looking for an Operations Manager to join the Bitcastle team. In this role, you will design, implement, and maintain efficient operational frameworks for our cryptocurrency trading platform. You will optimize existing operations processes, manage daily platform activities, ensure compliance with regulatory requirements, and support the smooth functioning of overall operations.
Design, implement, and maintain an efficient and effective operational framework for the crypto platform
Optimize existing operations processes to improve operational efficiency
Conduct data analysis and forecasting to support operational decisions
Manage platform transactions and daily activities, working closely with finance and customer support teams
Conduct client due diligence and screenings, and oversee KYC tools and processes
Ensure adherence to legal and compliance requirements, including coordination and communication with internal and external auditors and stakeholders as appropriate
Requirements:
At least 1 year of operations experience in crypto exchanges trading platforms (relevant experience in tech platforms will also be considered)
Knowledge and expertise in KYC and AML regulations
Strong analytical skills and high attention to detail
Preferred Qualification:
Deep knowledge and interest in Crypto (knowledge of crypto or blockchain is an advantage)
Japanese Language (good to have)
Experience as an Operations Manager or in a senior operations role
UI/UX Designer
Job Summary:
We're building ClearTrack, a lightweight SaaS tool for tracking tasks and performance in remote teams. We're looking for a UI/UX designer to design 6–8 clean, modern dashboard screens (desktop + mobile).
Scope of Work:
1. Design dashboard UI (Task List, Time Tracker, Reports, Settings)
2. Create responsive mockups in Figma
3. Deliver clickable prototype + style guide
4. Collaborate with our developer for smooth handoff
Budget:
Fixed: $800–$1200 (negotiable based on experience)
Requirements:
1. SaaS/dashboard UI design experience
2. Proficiency in Figma
3. Strong communication & fast turnaround
To Apply:
If you're interested, please:
1. Send a short proposal letter explaining why you're a good fit
2. Share your portfolio (SaaS/dashboard preferred)
3. Include your email address
4. Mention your availability and estimated delivery time
Bonus if you have:
Experience designing admin panels or productivity tools