Customer Service Team Lead (Mandarin & English Support)

Kuala Lumpur, Malaysia +1
Full time
Office
Compensation is not specified
Role
Customer service
Description

About OKX:

OKX is a leading digital asset trading platform that offers advanced financial services to traders worldwide through blockchain technology. With hundreds of token and futures trading pairs, OKX helps traders optimize their strategies. It is a prominent digital asset trading platform with a substantial trading volume, catering to millions of users across more than 100 countries. Renowned for its derivatives market, OKX maintains a daily volume of around $10 billion and is widely acknowledged as a benchmark in the industry. The company believes that blockchain technology has the potential to remove transaction barriers, enhance transaction efficiency in society, and exert a significant influence on the global economy. OKX is committed to delivering innovative solutions that transform the world and continuously enhancing the customer experience.

Responsibilities:

  • Addressing, following up on, and resolving complex issues to ensure comprehensive issue resolution.
  • Actively identifying problems and facilitating their resolution through product and process enhancements to enhance user satisfaction.
  • Collaborating across departments, coordinating with team members, and leading efforts to achieve organizational objectives.
  • Developing and refining systems and processes to foster team advancement.

Qualifications:

  • Minimum full-time Diploma education (Preference for a Degree) with over 5 years of exceptional customer service team management experience. Experience in managing multinational teams is advantageous.
  • Availability to work in line with the provided schedule to support round-the-clock operations.
  • Proficient in English and Mandarin (spoken and written) to interact with Mandarin-speaking counterparts from China and Hong Kong.
  • Proficient in data analysis and logical reasoning.
  • High tolerance for stress coupled with strong communication and coordination abilities.
  • Proactive work ethic and a strong commitment to delivering excellent customer service.
  • Willingness to work at Tun Razak Exchange, within walking distance from MRT TRX.

Benefits:

  • Competitive compensation package including Basic Salary, Shift Allowance, KPI Allowance, and Annual Increment.
  • Meal allowance up to RM 500 per month.
  • Transport allowance with no limitations (Terms and Conditions apply).
  • Monthly team-building activities.
  • RM 2,500 annual allocation for training and wellness reimbursement.
  • Yearly bonus opportunity.
  • Convenient workplace location (5 minutes walking distance to MRT TRX).
  • Comprehensive insurance coverage for employees and dependents.
  • Growth and advancement opportunities with support for skill development, mentoring, and training initiatives.
  • Employee engagement, recognition, and appreciation initiatives.
  • Diverse multinational work environment for career enrichment through interactions with individuals from various backgrounds and cultures.

#LI-Onsite #LI-JC3

Skills Required
Avatar
OKX
Company size
Not specified
Location
United States
Description
Not specified

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