Customer Success Associate

New York City, USA
Full time
Office
Compensation is not specified
Role
Customer Success Manager
Description

Who are we?

Join FalconX, a cutting-edge digital asset platform catering to institutions worldwide. Benefit from our robust trade execution, credit & treasury management, prime offering, and market making services. With a track record of facilitating over $1 trillion in client transactions, we operate globally with a focus on regulatory compliance and trust.

Our diverse team comprises talented individuals with backgrounds varying from tech giants like Google and Apple to financial institutions such as Goldman Sachs and Citadel. As a team, we espouse values like thinking big, driving bold outcomes, and fostering entrepreneurship both in success and failure.

We prioritize continual learning within our organization due to the ever-evolving nature of our industry. Embrace the opportunity for growth by engaging in various experiments and collaborative learning experiences.

Location: New York City, NY (Hybrid)

As a Customer Success Associate within our Sales and Revenue function, you will take on a pivotal role in managing client relationships and supporting business development efforts. Your primary focus will revolve around guiding new clients through onboarding, platform familiarization, and providing ongoing assistance. Your role demands a mix of financial expertise, strong communication skills, and proactive client support.

Key Responsibilities:

  • Act as the initial point of contact for client queries and issues, resolving them promptly and professionally.
  • Aid in onboarding processes, including KYC/KYB documentation verification for new accounts.
  • Analyze client requirements, offer tailored solutions, and liaise with internal teams efficiently.
  • Ensure clients are well-versed in utilizing FalconX products by providing necessary guidance.
  • Collaborate with internal teams for seamless service delivery.
  • Maintain detailed client interaction records and provide feedback for service enhancement.
  • Stay updated on industry trends and FalconX offerings for informed client support.
  • Contribute to expanding our client base through networking efforts.

Additional Responsibilities:

  • Occasional quarterly travel within the USA.
  • Participation in mandatory company trainings.
  • Regular in-person availability for meetings and client interactions.
  • Strong time management skills and punctuality.
  • Flexibility to undertake additional duties as assigned by the management.

Required Qualifications:

  • Strong results-oriented mindset.
  • Prior experience in client service roles, preferably in finance sectors like crypto trading or asset management.
  • Excellent verbal and written communication skills.
  • Proficiency in CRM tools and Microsoft Office Suite.
  • Ability to excel in a fast-paced environment, managing multiple priorities effectively.
  • Customer-focused approach with exceptional problem-solving abilities.
  • Capacity to work independently and collaboratively within a team.

Education and Experience Requirements:

  • BA/BS Degree.
  • 2-3+ years of experience in financial client service or account management.
  • Proficiency in sales tracking software.
  • Fluency in English.

Desirable Skills:

  • Familiarity with programming languages like C++, Python, Java, etc.
  • Experience in the crypto or digital asset sphere.
  • Secondary language proficiency in Cantonese, Mandarin, Malay, Hindi, Urdu, Spanish, or French.

Career Development:

This role offers a gateway to the forefront of Institutional Digital Asset Sales with promising growth opportunities within FalconX. Progression into various specialized areas like senior account management, institutional sales, or business development is feasible.

Diversity and Inclusion Information: FalconX is committed to fostering an inclusive and diverse work environment. We encourage applicants of all backgrounds to apply, regardless of meeting all listed requirements. We strive to provide equal employment opportunities and fair treatment to all individuals.

Equal Opportunity Statement: FalconX upholds an equal opportunity employer policy, safeguarding applicants from discrimination based on various factors. Reasonable accommodations under laws like the Americans with Disabilities Act are available upon request. Contact our People team at recruiting@falconx.io for assistance.

Skills Required
Avatar
FalconX
Company size
Not specified
Location
India
Description
Not specified

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