Customer Success Associate
Who are we?
Join FalconX, a cutting-edge digital asset platform catering to institutions worldwide. Benefit from our robust trade execution, credit & treasury management, prime offering, and market making services. With a track record of facilitating over $1 trillion in client transactions, we operate globally with a focus on regulatory compliance and trust.
Our diverse team comprises talented individuals with backgrounds varying from tech giants like Google and Apple to financial institutions such as Goldman Sachs and Citadel. As a team, we espouse values like thinking big, driving bold outcomes, and fostering entrepreneurship both in success and failure.
We prioritize continual learning within our organization due to the ever-evolving nature of our industry. Embrace the opportunity for growth by engaging in various experiments and collaborative learning experiences.
Location: New York City, NY (Hybrid)
As a Customer Success Associate within our Sales and Revenue function, you will take on a pivotal role in managing client relationships and supporting business development efforts. Your primary focus will revolve around guiding new clients through onboarding, platform familiarization, and providing ongoing assistance. Your role demands a mix of financial expertise, strong communication skills, and proactive client support.
Key Responsibilities:
- Act as the initial point of contact for client queries and issues, resolving them promptly and professionally.
- Aid in onboarding processes, including KYC/KYB documentation verification for new accounts.
- Analyze client requirements, offer tailored solutions, and liaise with internal teams efficiently.
- Ensure clients are well-versed in utilizing FalconX products by providing necessary guidance.
- Collaborate with internal teams for seamless service delivery.
- Maintain detailed client interaction records and provide feedback for service enhancement.
- Stay updated on industry trends and FalconX offerings for informed client support.
- Contribute to expanding our client base through networking efforts.
Additional Responsibilities:
- Occasional quarterly travel within the USA.
- Participation in mandatory company trainings.
- Regular in-person availability for meetings and client interactions.
- Strong time management skills and punctuality.
- Flexibility to undertake additional duties as assigned by the management.
Required Qualifications:
- Strong results-oriented mindset.
- Prior experience in client service roles, preferably in finance sectors like crypto trading or asset management.
- Excellent verbal and written communication skills.
- Proficiency in CRM tools and Microsoft Office Suite.
- Ability to excel in a fast-paced environment, managing multiple priorities effectively.
- Customer-focused approach with exceptional problem-solving abilities.
- Capacity to work independently and collaboratively within a team.
Education and Experience Requirements:
- BA/BS Degree.
- 2-3+ years of experience in financial client service or account management.
- Proficiency in sales tracking software.
- Fluency in English.
Desirable Skills:
- Familiarity with programming languages like C++, Python, Java, etc.
- Experience in the crypto or digital asset sphere.
- Secondary language proficiency in Cantonese, Mandarin, Malay, Hindi, Urdu, Spanish, or French.
Career Development:
This role offers a gateway to the forefront of Institutional Digital Asset Sales with promising growth opportunities within FalconX. Progression into various specialized areas like senior account management, institutional sales, or business development is feasible.
Diversity and Inclusion Information: FalconX is committed to fostering an inclusive and diverse work environment. We encourage applicants of all backgrounds to apply, regardless of meeting all listed requirements. We strive to provide equal employment opportunities and fair treatment to all individuals.
Equal Opportunity Statement: FalconX upholds an equal opportunity employer policy, safeguarding applicants from discrimination based on various factors. Reasonable accommodations under laws like the Americans with Disabilities Act are available upon request. Contact our People team at recruiting@falconx.io for assistance.
Part-Time Support in Brazil
Online Customer Support
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, or Persian will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Member Service Representative
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Social Media Manager (Russian-Speaking, Remote) – Luxury Dating Platform
Your role will include:
Managing and growing our Instagram presence
Messaging Russian & non-Russian's (based in UAE) to invite them to the platform
Helping with content ideas, captions, reels, and engagement
Maintaining an elegant, high-end tone in all communication
🎯 Ideal for someone with:
Fluent Russian & English
Background in SMM or influencer outreach
Interest in lifestyle, luxury, and dating content
Organized, fun, and self-motivated
💰 Competitive pay + performance bonuses
📍 Remote / Flexible hours💰 Potentially live in Dubai
Apply now to help us build an exclusive dating platform. Let’s make dating glamorous again. 💎
Online Customer Support (German, Turkish, Persian, Chinese)
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, Persian, or Chinese will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.