Customer Success Associate
Who are we?
Join FalconX, a cutting-edge digital asset platform catering to institutions worldwide. Benefit from our robust trade execution, credit & treasury management, prime offering, and market making services. With a track record of facilitating over $1 trillion in client transactions, we operate globally with a focus on regulatory compliance and trust.
Our diverse team comprises talented individuals with backgrounds varying from tech giants like Google and Apple to financial institutions such as Goldman Sachs and Citadel. As a team, we espouse values like thinking big, driving bold outcomes, and fostering entrepreneurship both in success and failure.
We prioritize continual learning within our organization due to the ever-evolving nature of our industry. Embrace the opportunity for growth by engaging in various experiments and collaborative learning experiences.
Location: New York City, NY (Hybrid)
As a Customer Success Associate within our Sales and Revenue function, you will take on a pivotal role in managing client relationships and supporting business development efforts. Your primary focus will revolve around guiding new clients through onboarding, platform familiarization, and providing ongoing assistance. Your role demands a mix of financial expertise, strong communication skills, and proactive client support.
Key Responsibilities:
- Act as the initial point of contact for client queries and issues, resolving them promptly and professionally.
- Aid in onboarding processes, including KYC/KYB documentation verification for new accounts.
- Analyze client requirements, offer tailored solutions, and liaise with internal teams efficiently.
- Ensure clients are well-versed in utilizing FalconX products by providing necessary guidance.
- Collaborate with internal teams for seamless service delivery.
- Maintain detailed client interaction records and provide feedback for service enhancement.
- Stay updated on industry trends and FalconX offerings for informed client support.
- Contribute to expanding our client base through networking efforts.
Additional Responsibilities:
- Occasional quarterly travel within the USA.
- Participation in mandatory company trainings.
- Regular in-person availability for meetings and client interactions.
- Strong time management skills and punctuality.
- Flexibility to undertake additional duties as assigned by the management.
Required Qualifications:
- Strong results-oriented mindset.
- Prior experience in client service roles, preferably in finance sectors like crypto trading or asset management.
- Excellent verbal and written communication skills.
- Proficiency in CRM tools and Microsoft Office Suite.
- Ability to excel in a fast-paced environment, managing multiple priorities effectively.
- Customer-focused approach with exceptional problem-solving abilities.
- Capacity to work independently and collaboratively within a team.
Education and Experience Requirements:
- BA/BS Degree.
- 2-3+ years of experience in financial client service or account management.
- Proficiency in sales tracking software.
- Fluency in English.
Desirable Skills:
- Familiarity with programming languages like C++, Python, Java, etc.
- Experience in the crypto or digital asset sphere.
- Secondary language proficiency in Cantonese, Mandarin, Malay, Hindi, Urdu, Spanish, or French.
Career Development:
This role offers a gateway to the forefront of Institutional Digital Asset Sales with promising growth opportunities within FalconX. Progression into various specialized areas like senior account management, institutional sales, or business development is feasible.
Diversity and Inclusion Information: FalconX is committed to fostering an inclusive and diverse work environment. We encourage applicants of all backgrounds to apply, regardless of meeting all listed requirements. We strive to provide equal employment opportunities and fair treatment to all individuals.
Equal Opportunity Statement: FalconX upholds an equal opportunity employer policy, safeguarding applicants from discrimination based on various factors. Reasonable accommodations under laws like the Americans with Disabilities Act are available upon request. Contact our People team at recruiting@falconx.io for assistance.
Snr Customer Success Analyst (with DeFi/Crypto)
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Key Responsibilities:
- Assist customers with inquiries, troubleshoot issues, and provide timely and accurate information
- Handle incoming customer calls, emails, and messages in a professional and courteous manner
- Keep detailed records of customer interactions and transactions
- Collaborate with team members to ensure a seamless customer experience
- Provide administrative support as needed
Required Skills:
- Proven experience in customer service roles
- Strong communication and interpersonal skills
- Ability to write and communicate effectively
- Proficiency in administrative tasks
- Ability to work independently and in a team environment
This is a great opportunity for someone who is passionate about providing excellent customer service and enjoys working in a fast-paced environment. If you meet the requirements and are looking for a rewarding career in customer support, we would love to hear from you. Apply now!
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Greet and welcome guests to club
Perform check in and check out of incoming guests
Issue locker keys and gym cards access
Attend to phone calls
Maintain towel records of guests and ensure hotel towels are returned
Handle guests' enquiries and requests as needed
Email clients on events
Perform receptionist duties
Perform any other ad-hoc duties as assigned
Job Requirements:
Customer service oriented
Able to work on noon shift on weekends and/or public holidays
Enjoy interaction with guests
Pleasant disposition
Problem solving skills
Team player who takes initiative in accomplishing all assigned tasks
Willing to go the extra mile for guests
Please email your latest cv to enquiry@1stchoicerecruit.com to apply. We regret that only shortlisted candidates will be contacted. Thank you.
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Responsibilities:
- Develop and implement digital marketing strategies to drive online visibility, traffic, and conversion
- Manage social media channels and create engaging content to attract target audience
- Analyze campaign performance and provide recommendations for optimization
- Collaborate with cross-functional teams to ensure alignment of marketing initiatives
- Provide consultative guidance to internal stakeholders on best practices for digital marketing
Required Skills:
- Demonstrated experience in sales and marketing
- Strong understanding of customer service principles
- Knowledge of accounting principles preferred
- Ability to provide consulting services to guide strategic decision-making
- Excellent communication and interpersonal skills
- Proficiency in digital marketing tools and platforms
If you are passionate about digital marketing, thrive in a dynamic environment, and possess the required skills, we encourage you to apply for this exciting opportunity.
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-customer service in telegram and discord
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-able to have phone call and video call
My TG: https://t.me/NickLFranklin