Customer Experience Associate with English (Day shift), Bulgaria

Job Responsibilities:

• Demonstrate honesty, integrity, and expertise in upholding and reinforcing company values and mission.
• Handle incoming and outgoing communications with current and potential customers.
• Assess customers’ needs and concerns to deliver satisfactory outcomes.
• Address product or service issues, providing clear solutions and following up for resolution.
• Adhere to communication protocols for internal and external customer interactions.
• Achieve personal and team targets.
• Update customer records and provide recommendations for potential products or services.
• Generate product/service reports based on customer information, if necessary.
• Collaborate with team members to achieve collective results.
• Work closely with managers and respective departments to ensure quality customer service.
• Adapt to changes and provide exceptional customer engagement.
• Fulfill additional tasks related to the above responsibilities.

Job Requirements:

• High school diploma required.
• Prior experience in a relevant customer support role is essential.
• Familiarity with fintech is preferred but not mandatory.
• Understanding of the company's business, technical aspects, and organizational structure.
• Strong communication skills, both verbal and written, and the ability to work effectively independently and in a team setting.
• Key attributes include integrity, initiative, perseverance, discretion, and respect for others.
• Interest in financial technologies and services along with motivation to excel in the role.
• Proficiency in English and excellent computer literacy.

Life @ Company

• Encouraged to explore new opportunities within a dynamic and supportive team.
• Innovative and proactive work environment that nurtures personal and professional growth.
• Emphasis on internal skill development and career advancement opportunities.
• Collaborative team ethos focused on achieving common goals.

Are you ready to jumpstart your future with us?

Benefits:

• Competitive salary.
• Comprehensive medical insurance including coverage for dependents.
• Generous annual leave entitlement with special leave granted for birthdays and work anniversaries.
• Internal mobility program offering career growth and development opportunities.
• Work perks including a company Visa card.

About Company:

Founded in 2016, the company serves millions of customers globally and is the leading cryptocurrency platform. Committed to driving cryptocurrency adoption through innovation and empowering the next generation of digital entrepreneurs.

The company is an equal opportunity employer fostering diversity and inclusion in the workplace, welcoming candidates from varied backgrounds. Personal data from applicants will be used solely for recruitment purposes.