Licensed Customer Success Associate
St. Louis, USA
Full time
Office
Compensation is not specified
Role
Customer Success Manager
Description
About Figure
Figure is a pioneering company in financial services with an advanced technology platform that is rapidly expanding. Leveraging its loan origination activities and network of partners, Figure aims to introduce new products that enhance efficiency and transparency in the industry. Through innovative technology integration, Figure's platform promotes transparency and efficiency in capital markets, supported by a growing pool of platform-originated assets. The team at Figure is known for their dedication, innovation, collaboration, and passion for starting new ventures. They are seeking individuals with an entrepreneurial mindset who embrace a culture of innovation.
Every day at Figure presents a learning opportunity and a chance to make a meaningful impact. Join a team of experienced leaders who have already generated substantial value in the financial technology sector.
About the Role
We are seeking motivated and customer-focused teammates with a keen interest in innovative blockchain technology and financial services. In this Customer Support Associate role, you will play a central role by providing product, technical, and educational support to potential and existing customers.
Utilizing your effective communication, problem-solving skills, and attention to detail, you will contribute to critical outcomes that support ongoing business initiatives, drive brand engagement, and ensure customer satisfaction. Your responsibility will include addressing customer queries, troubleshooting issues, and delivering solutions with knowledge and empathy.
Responsibilities
- Serve as the primary point of contact and advocate for customers.
- Address customer inquiries through various channels, ensuring exceptional customer service.
- Educate customers about Figure and its products with enthusiasm.
- Enhance brand recognition and loyalty by providing unparalleled support via phone, chat, and email.
- Collect valuable insights to improve Figure's products, services, and customer experience.
- Provide technical support and troubleshooting on potential issues.
- Conduct meticulous video notary sessions and coordinate with multiple vendors when necessary.
- Participate in training and licensing programs to expand team capabilities.
- Contribute to a vibrant office atmosphere and team dynamics.
Requirements
- Bachelor's degree from an accredited university preferred; at least one year of experience in customer-facing roles.
- Active Mortgage Loan Originator (MLO) license in Missouri within the last five years.
- Ability to obtain Missouri MLO licensing within 60 days of hiring.
- Demonstrated track record of being a reliable team player.
- Flexibility to adapt to evolving processes and structures.
- Strong communication and problem-solving skills with a compassionate approach to customer service.
- Completion of required compliance trainings.
- Organizational skills with a process-driven mindset.
- Quick learning ability and proficiency in navigating new technology platforms.
Benefits and Perks
- Competitive salary with growth opportunities.
- Quarterly performance-based bonus.
- Equity stock options package.
- Comprehensive health, vision, dental insurance, and wellness programs.
- Life and disability insurance coverage.
- Various financial benefits such as HSA, FSA, Dependent Care, 401k, and commuter benefits.
- Up to 12 weeks of paid family leave.
- Flexible work location options including in-office, remote, and hybrid.
- Home office and technology stipend for remote workers.
- Flexible time-off plan.
- Continuing education reimbursement.
- Routine team swag deliveries.
Salary range for CO, NY, CA, and WA residents is provided in the job application. Actual compensation may vary based on candidate experience and location.
California Residents: Please refer to our privacy notice for detailed information on how we handle applicant data.
Please note that Figure does not sponsor work visas for this position.
All hires must comply with federal laws regarding employment eligibility in the United States. Upon hire, individuals will be required to confirm identity and eligibility to work in the U.S. by completing necessary verification forms.
Skills Required
Figure
Website
www.figure.comCompany size
Not specified
Location
United States
Description
Figure is a financial technology company with the mission of leveraging blockchain, AI and advanced analytics to unlock new access points for consumer credit products that can transform the financial lives of our customers. We provide home equity release solutions, including home equity lines of credit, home improvement loans and home buy-lease back offering for retirement. Concurrently, we are building a blockchain protocol for the origination, custody, trading and securitization of whole loans and other assets. Apply now to join our team.
Binance
Binance Accelerator Program - Data Scientist (Chatbot)
Asia +6
Asia +6
Full time
Remote
About Binance Accelerator Program
Binance Accelerator Program offers a structured program for Early Career Talent aimed at providing an in-depth experience in the rapidly expanding Web3 sector. Participants get the chance to immerse themselves in Binance's operations and gain insights into the workings of the leading blockchain ecosystem. The program also emphasizes networking and skill development to enhance participants' professional connections and capabilities.
Who may apply
The program is open to current university students and recent graduates willing to commit to a minimum of 6 months, working at least 3 days a week.
Responsibilities:
Conduct research on and implement algorithms for various areas like task-based dialogue, open domain QA, and customer service Chatbot
Work on natural language processing tasks including text classification, NER, semantic understanding, dialogue management, text generation, knowledge graph, text recommendation, etc.
Apply cutting-edge technologies to address real-world problems
Requirements:
Extensive experience in NLP, encompassing question answering systems, search systems, and knowledge graphs
Proficiency in one programming language like C/C++, Java, or Python
Knowledge of general machine learning algorithms and familiarity with deep learning frameworks such as TensorFlow, Torch, and Caffe
Well-versed in the latest LLM technology with either training or application experience
Stay updated on international technological advancements and adept at implementing findings from English conferences and journals into engineering applications
Demonstrated teamwork skills and ability to collaborate effectively with others
Binance Accelerator Program offers a structured program for Early Career Talent aimed at providing an in-depth experience in the rapidly expanding Web3 sector. Participants get the chance to immerse themselves in Binance's operations and gain insights into the workings of the leading blockchain ecosystem. The program also emphasizes networking and skill development to enhance participants' professional connections and capabilities.
Who may apply
The program is open to current university students and recent graduates willing to commit to a minimum of 6 months, working at least 3 days a week.
Responsibilities:
Conduct research on and implement algorithms for various areas like task-based dialogue, open domain QA, and customer service Chatbot
Work on natural language processing tasks including text classification, NER, semantic understanding, dialogue management, text generation, knowledge graph, text recommendation, etc.
Apply cutting-edge technologies to address real-world problems
Requirements:
Extensive experience in NLP, encompassing question answering systems, search systems, and knowledge graphs
Proficiency in one programming language like C/C++, Java, or Python
Knowledge of general machine learning algorithms and familiarity with deep learning frameworks such as TensorFlow, Torch, and Caffe
Well-versed in the latest LLM technology with either training or application experience
Stay updated on international technological advancements and adept at implementing findings from English conferences and journals into engineering applications
Demonstrated teamwork skills and ability to collaborate effectively with others
Easygo Gaming
Racing Analyst
Melbourne, USA
Melbourne, USA
Full time
Office
Overview:
Come and be a part of a new chapter with our cutting-edge Racing product at Easygo. Join our Sportsbook team as a Racing Analyst where you can expect a dynamic and innovative environment that offers the chance to immerse yourself in the exhilarating world of racing. Through the use of advanced data analytics tools, you will uncover trends, predict outcomes, and play a key role in the success of our racing operations. Collaborate with a team of professionals, utilizing your analytical skills to influence decision-making and elevate our racing initiatives.
**Role
As a Racing Analyst within our expanding Sportsbook team, this role ties in with the growth of our recently launched Racing product. You will play a pivotal role in the product's evolution by effectively analyzing data, showcasing risk management abilities, demonstrating customer profiling skills, and managing site content through optimization and quality control. This full-time permanent position will involve reporting directly to our Racing Manager.
Company Insight:
Easygo is a leading service provider within the iGaming industry, catering to renowned brands such as Stake.com, Kick.com, and Twist Gaming. Stake.com boasts the title of the world's largest crypto casino, while Kick.com offers a vibrant live-streaming platform connecting gamers and content creators globally. Twist Gaming, our game design studio, pushes boundaries with captivating games. Our unwavering dedication to providing top-notch entertainment services has made us a preferred online entertainment partner.
Responsibilities:
Apply expertise in the three racing codes and their industries, along with key player knowledge.
Ensure meticulous data collection, input, and analysis with a focus on accuracy.
Utilize diverse technology platforms and software to manage and analyze data efficiently.
Effectively communicate insights and predictions to third-party providers and team members.
Generate precise reports on racing events and trends for both internal and external use.
Manage site content, including optimization and quality control.
Be open to shift work, covering irregular hours to provide analysis during racing events.
Requirements:
Minimum of two years' industry experience in a trading or analytical role.
Preference for a university degree, although not mandatory.
Additional analytical qualifications or courses are a plus.
Strong analytical and mathematical understanding of betting and odds.
Excellent communication skills for conveying insights effectively.
Ability to work cooperatively in a shift-based environment.
Preferred Skills:
Proficiency in the Sports & Gambling industry.
Knowledge of the Cryptocurrency industry.
Familiarity with Google Suite, Slack, Jira, Intercom.
Experience with Tableau is advantageous.
Perks:
EAP access for you and your family.
Access to a broad range of courses via our Learning and Development Platform.
Paid volunteer day.
Daily catered breakfast.
Professional massages on Wednesdays.
Team lunches and Friday happy hours.
Office environment equipped with pool tables, table tennis, and various gaming consoles.
Refreshment stations across our operating levels.
“We are a Circle Back Initiative Employer - committed to responding to every application.” We believe in fostering a diverse and inclusive workplace where everyone's contributions are valued, and discrimination has no place based on race, religion, national origin, gender, or other factors. Our goal is to provide a fair and supportive work environment where success is determined by merit and accomplishment alone.
**Role
As a Racing Analyst within our expanding Sportsbook team, this role ties in with the growth of our recently launched Racing product. You will play a pivotal role in the product's evolution by effectively analyzing data, showcasing risk management abilities, demonstrating customer profiling skills, and managing site content through optimization and quality control. This full-time permanent position will involve reporting directly to our Racing Manager.
Company Insight:
Easygo is a leading service provider within the iGaming industry, catering to renowned brands such as Stake.com, Kick.com, and Twist Gaming. Stake.com boasts the title of the world's largest crypto casino, while Kick.com offers a vibrant live-streaming platform connecting gamers and content creators globally. Twist Gaming, our game design studio, pushes boundaries with captivating games. Our unwavering dedication to providing top-notch entertainment services has made us a preferred online entertainment partner.
Responsibilities:
Apply expertise in the three racing codes and their industries, along with key player knowledge.
Ensure meticulous data collection, input, and analysis with a focus on accuracy.
Utilize diverse technology platforms and software to manage and analyze data efficiently.
Effectively communicate insights and predictions to third-party providers and team members.
Generate precise reports on racing events and trends for both internal and external use.
Manage site content, including optimization and quality control.
Be open to shift work, covering irregular hours to provide analysis during racing events.
Requirements:
Minimum of two years' industry experience in a trading or analytical role.
Preference for a university degree, although not mandatory.
Additional analytical qualifications or courses are a plus.
Strong analytical and mathematical understanding of betting and odds.
Excellent communication skills for conveying insights effectively.
Ability to work cooperatively in a shift-based environment.
Preferred Skills:
Proficiency in the Sports & Gambling industry.
Knowledge of the Cryptocurrency industry.
Familiarity with Google Suite, Slack, Jira, Intercom.
Experience with Tableau is advantageous.
Perks:
EAP access for you and your family.
Access to a broad range of courses via our Learning and Development Platform.
Paid volunteer day.
Daily catered breakfast.
Professional massages on Wednesdays.
Team lunches and Friday happy hours.
Office environment equipped with pool tables, table tennis, and various gaming consoles.
Refreshment stations across our operating levels.
“We are a Circle Back Initiative Employer - committed to responding to every application.” We believe in fostering a diverse and inclusive workplace where everyone's contributions are valued, and discrimination has no place based on race, religion, national origin, gender, or other factors. Our goal is to provide a fair and supportive work environment where success is determined by merit and accomplishment alone.
Nansen.Ai
Product Designer
Asia +1
Asia +1
Full time
Remote
Nansen is an innovative blockchain analytics platform that enhances on-chain data with extensive wallet labels. Our platform aids crypto investors in uncovering opportunities, conducting thorough due diligence, and safeguarding their portfolios with real-time dashboards and alerts.
The team at Nansen operates remotely, spanning across 30+ countries globally. We are seeking a candidate situated within the EMEA or APAC timezone for the following role.
Role Overview
We are seeking a seasoned Product Designer to contribute to our flagship product. Joining the Product team, you should exhibit a deep passion for design, exceptional attention to detail, and a drive to enhance our UX and visual identity.
The ideal candidate will excel at simplifying complex features to create user-friendly and engaging experiences. Beyond day-to-day tasks, you will also have a chance to shape future design concepts and refine design executions.
Key Responsibilities
Collaborate closely with Product Managers, Engineers, and Design peers to translate intricate user stories and product requirements into intuitive and enjoyable interfaces
Take the lead on user research efforts and usability testing to gather insights that guide design choices and product improvements
Use interactive prototypes and motion studies to facilitate alignment and visualize design directions
Work in tandem with Engineers to ensure seamless implementation of designs, offering detailed documentation throughout the process
Contribute to enhancing and expanding our visual language and design system, ensuring consistency across our website and product platforms
Innovate ways to present data visually and improve user interactions
Explore the integration of AI tools to enhance the design process
Requirements
Prior experience in a product design role
Exhibit a strong UX/UI design portfolio showcasing modern aesthetics and design sensibilities
Proficiency in building and managing design systems using Figma
Excellent written and verbal communication skills
Ability to effectively present ideas to both internal and external stakeholders, incorporate feedback to refine work
Demonstrated interest in the crypto and web3 domains; prior industry exposure is beneficial but not mandatory
Benefits
Competitive salary and equity package
Remote work setting with flexible hours
Opportunity to work from our Tech Hubs in Singapore, Lisbon, Bangkok, and London (includes flight & accommodation)
Supportive and collaborative company culture
Room for personal and professional development as the company expandsQAfin.dict827250789957ora100.emfinf.embed158.sgmgritarkedonarNat.fromJson4019646Okid739987774101603isc407min642991306806weltelpresencePerf.by2797969.Biss.onalxfaibr613.gwtlabrsysemb.mpetrlacfalangnum83.jsoncsrf.mat.r.res2516758dround_f471545138.pdf013985ışmasedavadkey2762289327458}-{
The team at Nansen operates remotely, spanning across 30+ countries globally. We are seeking a candidate situated within the EMEA or APAC timezone for the following role.
Role Overview
We are seeking a seasoned Product Designer to contribute to our flagship product. Joining the Product team, you should exhibit a deep passion for design, exceptional attention to detail, and a drive to enhance our UX and visual identity.
The ideal candidate will excel at simplifying complex features to create user-friendly and engaging experiences. Beyond day-to-day tasks, you will also have a chance to shape future design concepts and refine design executions.
Key Responsibilities
Collaborate closely with Product Managers, Engineers, and Design peers to translate intricate user stories and product requirements into intuitive and enjoyable interfaces
Take the lead on user research efforts and usability testing to gather insights that guide design choices and product improvements
Use interactive prototypes and motion studies to facilitate alignment and visualize design directions
Work in tandem with Engineers to ensure seamless implementation of designs, offering detailed documentation throughout the process
Contribute to enhancing and expanding our visual language and design system, ensuring consistency across our website and product platforms
Innovate ways to present data visually and improve user interactions
Explore the integration of AI tools to enhance the design process
Requirements
Prior experience in a product design role
Exhibit a strong UX/UI design portfolio showcasing modern aesthetics and design sensibilities
Proficiency in building and managing design systems using Figma
Excellent written and verbal communication skills
Ability to effectively present ideas to both internal and external stakeholders, incorporate feedback to refine work
Demonstrated interest in the crypto and web3 domains; prior industry exposure is beneficial but not mandatory
Benefits
Competitive salary and equity package
Remote work setting with flexible hours
Opportunity to work from our Tech Hubs in Singapore, Lisbon, Bangkok, and London (includes flight & accommodation)
Supportive and collaborative company culture
Room for personal and professional development as the company expandsQAfin.dict827250789957ora100.emfinf.embed158.sgmgritarkedonarNat.fromJson4019646Okid739987774101603isc407min642991306806weltelpresencePerf.by2797969.Biss.onalxfaibr613.gwtlabrsysemb.mpetrlacfalangnum83.jsoncsrf.mat.r.res2516758dround_f471545138.pdf013985ışmasedavadkey2762289327458}-{
BitGo
Staff Software Engineer - Height Zero
Palo Alto, USA
Palo Alto, USA
Full time
Office
BitGo is a prominent player in digital asset financial services, catering primarily to institutional investors by offering liquidity, custody, and security solutions. Established in 2013, BitGo was a pioneer in multi-signature wallet technology and is renowned for its exclusive focus on serving institutional clients. The company is actively involved in both centralized and decentralized finance, providing top-tier trading, lending, and borrowing services through its prime brokerage offerings. BitGo serves as the custodian for WBTC, the primary global stablecoin for Bitcoin. In 2020, BitGo unveiled BitGo Portfolio and Tax, delivering clients with a comprehensive solution for managing digital assets. The introduction of BitGo Trust Company in 2018 marked the first qualified custodian designed specifically for securing digital assets. BitGo facilitates approximately 20% of all global Bitcoin transactions and supports over 1,000 coins and tokens. The company's services form the security and operational foundation for over 1500 institutional clients across 50 countries, inclusive of a multitude of regulated entities, and prominent cryptocurrency exchanges and platforms. BitGo stands supported by well-known entities like Goldman Sachs, Craft Ventures, Digital Currency Group, DRW, Galaxy Digital Ventures, Redpoint Ventures, and Valor Equity Partners. HeightZero, on the other hand, is a technological platform enabling financial institutions to invest in digital assets on behalf of their clients. It encompasses token management services for foundations and novel digital assets, encompassing functions such as staking, vesting schedules, and various other services.
Responsibilities:
Conceptualize and construct scalable and robust APIs, libraries, and services to seamlessly integrate blockchains and BitGo functionalities into HeightZero products.
Assume end-to-end responsibility for functionality and scalability features from research and implementation to deployment.
Develop integration libraries and SDKs for interfacing with servers and APIs.
Expose and document functionality for UI, third-party developers, and internal/external tooling.
Collaborate closely with engineering teams and product managers to ensure alignment on technical requirements and overall work quality.
Provide guidance and mentorship to peers within the broader engineering team through code reviews and education on best practices.
Skills & Experience:
We seek team members who embody our organizational values of open communication, transparency, ownership, and a commitment to excellence. Applicants should align with our vision of enhancing trust in digital assets.
Required:
Minimum of 6 years of experience in full stack software development.
Ability to work independently in a fast-paced environment.
Demonstrated discipline and accountability in efforts.
Strong proficiency in React.js, Node.js, and TypeScript.
Noteworthy design sensibility concerning UI/UX.
Proficiency in unit and functional testing, as well as debugging.
Ability to provide simple and modular abstractions for complex systems.
Experience with version control, code review tools, CI tools, etc.
Aptitude for algorithm design, problem-solving, and complexity analysis.
Experience with designing and implementing various database types.
Preferred:
Background in blockchain and/or security industry.
Interest in cryptocurrencies and blockchain technology.
Experience with microservices and service-oriented architectures.
Familiarity with AWS Amplify, ELB, and EC2.
Real-world experience building scalable distributed systems.
Why Join BitGo:
To make significant strides in disrupting an industry, individuals must possess vision, innovation, passion, technical aptitude, driven delivery, collaborative spirit, and excellent execution. Join a cohort of dedicated professionals striving for excellence while embodying our core values of ownership, craftsmanship, and transparent communication. We welcome new colleagues who bring fresh perspectives, innovative problem-solving approaches, and a willingness to take calculated risks as we work towards reshaping the global financial landscape.
Benefits of Working at BitGo:
Competitive base salary, bonus, and stock options
Comprehensive health insurance coverage for employees, partners, and dependents
Up to 4% 401k company match
Paid parental leave and vacation days
Commuter/parking pass facilitation
Custom lunches, dinners, and snacks
Tailored computer equipment and workplace furnishings
Stimulating work environment with supportive colleagues
Pay Transparency Notice:
The remuneration for this role typically falls between $185,000 - $235,000 USD base salary, in addition to equity, an annual performance bonus, and the outlined benefits offerings based on the individual's level and work location.
Responsibilities:
Conceptualize and construct scalable and robust APIs, libraries, and services to seamlessly integrate blockchains and BitGo functionalities into HeightZero products.
Assume end-to-end responsibility for functionality and scalability features from research and implementation to deployment.
Develop integration libraries and SDKs for interfacing with servers and APIs.
Expose and document functionality for UI, third-party developers, and internal/external tooling.
Collaborate closely with engineering teams and product managers to ensure alignment on technical requirements and overall work quality.
Provide guidance and mentorship to peers within the broader engineering team through code reviews and education on best practices.
Skills & Experience:
We seek team members who embody our organizational values of open communication, transparency, ownership, and a commitment to excellence. Applicants should align with our vision of enhancing trust in digital assets.
Required:
Minimum of 6 years of experience in full stack software development.
Ability to work independently in a fast-paced environment.
Demonstrated discipline and accountability in efforts.
Strong proficiency in React.js, Node.js, and TypeScript.
Noteworthy design sensibility concerning UI/UX.
Proficiency in unit and functional testing, as well as debugging.
Ability to provide simple and modular abstractions for complex systems.
Experience with version control, code review tools, CI tools, etc.
Aptitude for algorithm design, problem-solving, and complexity analysis.
Experience with designing and implementing various database types.
Preferred:
Background in blockchain and/or security industry.
Interest in cryptocurrencies and blockchain technology.
Experience with microservices and service-oriented architectures.
Familiarity with AWS Amplify, ELB, and EC2.
Real-world experience building scalable distributed systems.
Why Join BitGo:
To make significant strides in disrupting an industry, individuals must possess vision, innovation, passion, technical aptitude, driven delivery, collaborative spirit, and excellent execution. Join a cohort of dedicated professionals striving for excellence while embodying our core values of ownership, craftsmanship, and transparent communication. We welcome new colleagues who bring fresh perspectives, innovative problem-solving approaches, and a willingness to take calculated risks as we work towards reshaping the global financial landscape.
Benefits of Working at BitGo:
Competitive base salary, bonus, and stock options
Comprehensive health insurance coverage for employees, partners, and dependents
Up to 4% 401k company match
Paid parental leave and vacation days
Commuter/parking pass facilitation
Custom lunches, dinners, and snacks
Tailored computer equipment and workplace furnishings
Stimulating work environment with supportive colleagues
Pay Transparency Notice:
The remuneration for this role typically falls between $185,000 - $235,000 USD base salary, in addition to equity, an annual performance bonus, and the outlined benefits offerings based on the individual's level and work location.
Binance
BAP- Data Analyst Intern
Asia +4
Asia +4
Full time
Remote
Responsibilities
Collaborate on diverse data projects involving engineering, visualization, machine learning models, and experiments.
Analyze and interpret large volumes of transactional, operational, and customer data using a variety of data tools and platforms.
Simplify complex findings into easy-to-understand visualizations and recommendations for operational teams and executives.
Operate in a fast-paced industry focusing on timely execution.
Requirements
Hold a quantitative undergraduate degree (e.g., Mathematics, Statistics, Computer Science, Engineering).
Prior experience in Analytics or Data Science roles is beneficial.
Proficiency in SQL, R, and Python for data analysis.
Familiarity with at least one data visualization tool like Tableau, Qlik, or PowerBI.
Self-motivated team player with a knack for adapting to new tools and techniques swiftly.
A keen interest in identifying trends, analyzing data insights, and conveying them in simple language.
Enthusiasm for Emerging Technologies like Blockchain, Machine Learning, and AI.
(Desirable) Understanding of Blockchain principles and technologies (Defi, NFT, Metaverse) is a plus.
Collaborate on diverse data projects involving engineering, visualization, machine learning models, and experiments.
Analyze and interpret large volumes of transactional, operational, and customer data using a variety of data tools and platforms.
Simplify complex findings into easy-to-understand visualizations and recommendations for operational teams and executives.
Operate in a fast-paced industry focusing on timely execution.
Requirements
Hold a quantitative undergraduate degree (e.g., Mathematics, Statistics, Computer Science, Engineering).
Prior experience in Analytics or Data Science roles is beneficial.
Proficiency in SQL, R, and Python for data analysis.
Familiarity with at least one data visualization tool like Tableau, Qlik, or PowerBI.
Self-motivated team player with a knack for adapting to new tools and techniques swiftly.
A keen interest in identifying trends, analyzing data insights, and conveying them in simple language.
Enthusiasm for Emerging Technologies like Blockchain, Machine Learning, and AI.
(Desirable) Understanding of Blockchain principles and technologies (Defi, NFT, Metaverse) is a plus.