Licensed Customer Success Associate
About Figure
Figure is a pioneering company in financial services with an advanced technology platform that is rapidly expanding. Leveraging its loan origination activities and network of partners, Figure aims to introduce new products that enhance efficiency and transparency in the industry. Through innovative technology integration, Figure's platform promotes transparency and efficiency in capital markets, supported by a growing pool of platform-originated assets. The team at Figure is known for their dedication, innovation, collaboration, and passion for starting new ventures. They are seeking individuals with an entrepreneurial mindset who embrace a culture of innovation.
Every day at Figure presents a learning opportunity and a chance to make a meaningful impact. Join a team of experienced leaders who have already generated substantial value in the financial technology sector.
About the Role
We are seeking motivated and customer-focused teammates with a keen interest in innovative blockchain technology and financial services. In this Customer Support Associate role, you will play a central role by providing product, technical, and educational support to potential and existing customers.
Utilizing your effective communication, problem-solving skills, and attention to detail, you will contribute to critical outcomes that support ongoing business initiatives, drive brand engagement, and ensure customer satisfaction. Your responsibility will include addressing customer queries, troubleshooting issues, and delivering solutions with knowledge and empathy.
Responsibilities
- Serve as the primary point of contact and advocate for customers.
- Address customer inquiries through various channels, ensuring exceptional customer service.
- Educate customers about Figure and its products with enthusiasm.
- Enhance brand recognition and loyalty by providing unparalleled support via phone, chat, and email.
- Collect valuable insights to improve Figure's products, services, and customer experience.
- Provide technical support and troubleshooting on potential issues.
- Conduct meticulous video notary sessions and coordinate with multiple vendors when necessary.
- Participate in training and licensing programs to expand team capabilities.
- Contribute to a vibrant office atmosphere and team dynamics.
Requirements
- Bachelor's degree from an accredited university preferred; at least one year of experience in customer-facing roles.
- Active Mortgage Loan Originator (MLO) license in Missouri within the last five years.
- Ability to obtain Missouri MLO licensing within 60 days of hiring.
- Demonstrated track record of being a reliable team player.
- Flexibility to adapt to evolving processes and structures.
- Strong communication and problem-solving skills with a compassionate approach to customer service.
- Completion of required compliance trainings.
- Organizational skills with a process-driven mindset.
- Quick learning ability and proficiency in navigating new technology platforms.
Benefits and Perks
- Competitive salary with growth opportunities.
- Quarterly performance-based bonus.
- Equity stock options package.
- Comprehensive health, vision, dental insurance, and wellness programs.
- Life and disability insurance coverage.
- Various financial benefits such as HSA, FSA, Dependent Care, 401k, and commuter benefits.
- Up to 12 weeks of paid family leave.
- Flexible work location options including in-office, remote, and hybrid.
- Home office and technology stipend for remote workers.
- Flexible time-off plan.
- Continuing education reimbursement.
- Routine team swag deliveries.
Salary range for CO, NY, CA, and WA residents is provided in the job application. Actual compensation may vary based on candidate experience and location.
California Residents: Please refer to our privacy notice for detailed information on how we handle applicant data.
Please note that Figure does not sponsor work visas for this position.
All hires must comply with federal laws regarding employment eligibility in the United States. Upon hire, individuals will be required to confirm identity and eligibility to work in the U.S. by completing necessary verification forms.
Operation Manager (Crypto)
Bitcastle is a cryptocurrency exchange and Forex (FX)platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-TimeOperation Manager (Crypto) to join our team.
About the Role:
We are looking for an Operations Manager to join the Bitcastle team. In this role, you will design, implement, and maintain efficient operational frameworks for our cryptocurrency trading platform. You will optimize existing operations processes, manage daily platform activities, ensure compliance with regulatory requirements, and support the smooth functioning of overall operations.
Design, implement, and maintain an efficient and effective operational framework for the crypto platform
Optimize existing operations processes to improve operational efficiency
Conduct data analysis and forecasting to support operational decisions
Manage platform transactions and daily activities, working closely with finance and customer support teams
Conduct client due diligence and screenings, and oversee KYC tools and processes
Ensure adherence to legal and compliance requirements, including coordination and communication with internal and external auditors and stakeholders as appropriate
Requirements:
At least 1 year of operations experience in crypto exchanges trading platforms (relevant experience in tech platforms will also be considered)
Knowledge and expertise in KYC and AML regulations
Strong analytical skills and high attention to detail
Preferred Qualification:
Deep knowledge and interest in Crypto (knowledge of crypto or blockchain is an advantage)
Japanese Language (good to have)
Experience as an Operations Manager or in a senior operations role
UI/UX Designer
Job Summary:
We're building ClearTrack, a lightweight SaaS tool for tracking tasks and performance in remote teams. We're looking for a UI/UX designer to design 6–8 clean, modern dashboard screens (desktop + mobile).
Scope of Work:
1. Design dashboard UI (Task List, Time Tracker, Reports, Settings)
2. Create responsive mockups in Figma
3. Deliver clickable prototype + style guide
4. Collaborate with our developer for smooth handoff
Budget:
Fixed: $800–$1200 (negotiable based on experience)
Requirements:
1. SaaS/dashboard UI design experience
2. Proficiency in Figma
3. Strong communication & fast turnaround
To Apply:
If you're interested, please:
1. Send a short proposal letter explaining why you're a good fit
2. Share your portfolio (SaaS/dashboard preferred)
3. Include your email address
4. Mention your availability and estimated delivery time
Bonus if you have:
Experience designing admin panels or productivity tools
Part-Time Support in Brazil
Online Customer Support
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, or Persian will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Member Service Representative
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.