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Profile
Figure
Website
www.figure.comNumber of employees
Not specified
Locations
United States
Markets
Description
Figure is a financial technology company with the mission of leveraging blockchain, AI and advanced analytics to unlock new access points for consumer credit products that can transform the financial lives of our customers. We provide home equity release solutions, including home equity lines of credit, home improvement loans and home buy-lease back offering for retirement. Concurrently, we are building a blockchain protocol for the origination, custody, trading and securitization of whole loans and other assets. Apply now to join our team.
Preferred payment options
Figure
People Operations Intern
Reno, USA
Reno, USA
Full time
Office
About Figure
Figure is transforming financial services through its innovative technology platform, focusing on loan origination activities and scaling products to enhance industry efficiency and transparency. By leveraging advanced technology, Figure's platform drives transparent and efficient capital markets and manages a growing pool of originated assets. The dedicated team embodies qualities like drive, innovation, collaboration, and passion, fostering a culture of entrepreneurial spirit and innovation.
Every day at Figure presents opportunities for continuous learning and impactful work in a dynamic environment. Join a team of visionary leaders who have already created significant value in the financial technology sector.
About The Role
We are seeking an Office Coordinator Intern for our Reno office, working closely with facilities, HR, and customer operations teams to manage day-to-day office activities. The ideal candidate should demonstrate a positive attitude, adaptability, attention to detail, and strong organizational skills.
Responsibilities
Welcome visitors and maintain the professional appearance of the Reno office, including conference rooms and meeting arrangements.
Manage office supplies inventory, restocking the kitchen, and facilitating grocery reorders.
Support operations and act as a local point of contact for building management regarding maintenance.
Assist in planning and organizing office and team events.
Handle mail and deliveries, scan essential documents, and ensure timely internal mail dispatch.
Support ad-hoc requests and projects as required.
Qualifications
Pursuing a degree in Business Administration, Office Management, or related field.
Must be a junior or senior in college.
Previous experience in an office administration role for at least 1 year is preferred.
Capable of lifting 25 lbs.
Ability to work in our Reno, NV office.
Strong verbal and written communication skills with a professional demeanor.
Excellent organization, attention to detail, and ability to prioritize tasks independently.
For CO, NY, CA, and WA residents, the compensation range for this position is $18/hour. Actual compensation may vary based on individual candidate experience and location.
Certain laws may govern Figure's handling of applicant data based on your residential location. California Residents, please review our California Employee and Prospective Employee Privacy Notice for more information. By submitting your application, you confirm that you have read and understood the notice.
Figure will not sponsor work visas for this position. All hires must verify identity and eligibility to work in the U.S. and complete the necessary employment eligibility verification upon hire.
Figure is transforming financial services through its innovative technology platform, focusing on loan origination activities and scaling products to enhance industry efficiency and transparency. By leveraging advanced technology, Figure's platform drives transparent and efficient capital markets and manages a growing pool of originated assets. The dedicated team embodies qualities like drive, innovation, collaboration, and passion, fostering a culture of entrepreneurial spirit and innovation.
Every day at Figure presents opportunities for continuous learning and impactful work in a dynamic environment. Join a team of visionary leaders who have already created significant value in the financial technology sector.
About The Role
We are seeking an Office Coordinator Intern for our Reno office, working closely with facilities, HR, and customer operations teams to manage day-to-day office activities. The ideal candidate should demonstrate a positive attitude, adaptability, attention to detail, and strong organizational skills.
Responsibilities
Welcome visitors and maintain the professional appearance of the Reno office, including conference rooms and meeting arrangements.
Manage office supplies inventory, restocking the kitchen, and facilitating grocery reorders.
Support operations and act as a local point of contact for building management regarding maintenance.
Assist in planning and organizing office and team events.
Handle mail and deliveries, scan essential documents, and ensure timely internal mail dispatch.
Support ad-hoc requests and projects as required.
Qualifications
Pursuing a degree in Business Administration, Office Management, or related field.
Must be a junior or senior in college.
Previous experience in an office administration role for at least 1 year is preferred.
Capable of lifting 25 lbs.
Ability to work in our Reno, NV office.
Strong verbal and written communication skills with a professional demeanor.
Excellent organization, attention to detail, and ability to prioritize tasks independently.
For CO, NY, CA, and WA residents, the compensation range for this position is $18/hour. Actual compensation may vary based on individual candidate experience and location.
Certain laws may govern Figure's handling of applicant data based on your residential location. California Residents, please review our California Employee and Prospective Employee Privacy Notice for more information. By submitting your application, you confirm that you have read and understood the notice.
Figure will not sponsor work visas for this position. All hires must verify identity and eligibility to work in the U.S. and complete the necessary employment eligibility verification upon hire.
Figure
Lifecycle Marketing Manager
San Francisco, USA
San Francisco, USA
Full time
Office
About Figure
Join Figure, a company disrupting the financial services industry with its innovative technology platform. We are expanding rapidly, delivering new products to drive efficiency and transparency in the sector. Our platform integrates cutting-edge technology to create transparent capital markets and operates efficiently with assets originating on our platform. The team at Figure is characterized by dedication, innovation, collaboration, and a passion for building from the ground up.
Every day at Figure is a journey of continuous learning and impactful work. Be part of a team of experienced leaders who have already generated substantial value in the financial technology space.
About the Role
As a Lifecycle Marketing Manager at Figure, you will oversee the DTC, B2B, and B2B2C Lifecycle journeys for borrowers and loan officers. Your focus will be on Figure’s DTC HELOC product and Figure Private Label lending businesses. We are looking for someone with a strong interest in Email and SMS marketing to take charge of these channels, drive strategy, and optimize performance. The ideal candidate will be a self-starter, detail-oriented, and able to thrive in a fast-paced environment. You will drive measurable results through reporting and optimization efforts.
Responsibilities
Develop data-driven lifecycle marketing strategies to enhance revenue growth, product engagement, and cross-selling opportunities.
Gain insights into customer journeys and value propositions.
Collaborate effectively with cross-functional teams, including Compliance, Marketing, Product, Design, Engineering, and external partners.
Maintain operational excellence and clear naming conventions for reporting purposes.
Collaborate with technical teams and utilize HTML and/or Liquid code.
Conduct and analyze A/B tests to enhance email campaign performance.
Ensure timely and compliant delivery of assets that align with brand guidelines.
Excel in a fast-paced environment and meet deadlines effectively.
Demonstrate strong analytical skills to optimize performance based on data and KPIs.
Requirements
3+ years of experience in email marketing, SMS, and/or marketing automation.
Bachelor's degree in Marketing, Business, or a related field.
Proficiency in advanced segmentation, databases, and logic.
Expertise in marketing automation tools such as Braze and a solid understanding of HTML.
Track record of managing A/B tests and optimizing email campaigns.
Experience in Financial Services is advantageous.
Strong project management skills with the ability to prioritize tasks and meet deadlines.
Excellent communication and collaboration skills to work effectively with diverse teams.
Benefits and Perks
Competitive salary and opportunities for growth.
Quarterly performance-based bonus.
Equity stock options package.
Comprehensive health, vision, dental insurance, and wellness program.
Life and disability insurance coverage.
Various benefits like HSA, FSA, 401k, and commuter benefits.
Paid family leave up to 12 weeks.
Flexibility in work locations (in office, remote, or hybrid).
Stipend for home office and technology.
Flexible time-off plan.
Reimbursement for continuing education.
Routine team swag deliveries.
For residents in CO, NY, CA, and WA, the salary range is $INSERT SALARY with up to a 25% Bonus and Equity. Actual compensation may vary based on individual experience and location.
Applicants may refer to the California Employee and Prospective Employee Privacy Notice for further information. By applying, candidates agree they have reviewed and understood the notice.
Note: Figure does not sponsor work visas for this position. All applicants hired will need to verify identity and eligibility to work in the US and complete the necessary employment eligibility verification form.
Join Figure, a company disrupting the financial services industry with its innovative technology platform. We are expanding rapidly, delivering new products to drive efficiency and transparency in the sector. Our platform integrates cutting-edge technology to create transparent capital markets and operates efficiently with assets originating on our platform. The team at Figure is characterized by dedication, innovation, collaboration, and a passion for building from the ground up.
Every day at Figure is a journey of continuous learning and impactful work. Be part of a team of experienced leaders who have already generated substantial value in the financial technology space.
About the Role
As a Lifecycle Marketing Manager at Figure, you will oversee the DTC, B2B, and B2B2C Lifecycle journeys for borrowers and loan officers. Your focus will be on Figure’s DTC HELOC product and Figure Private Label lending businesses. We are looking for someone with a strong interest in Email and SMS marketing to take charge of these channels, drive strategy, and optimize performance. The ideal candidate will be a self-starter, detail-oriented, and able to thrive in a fast-paced environment. You will drive measurable results through reporting and optimization efforts.
Responsibilities
Develop data-driven lifecycle marketing strategies to enhance revenue growth, product engagement, and cross-selling opportunities.
Gain insights into customer journeys and value propositions.
Collaborate effectively with cross-functional teams, including Compliance, Marketing, Product, Design, Engineering, and external partners.
Maintain operational excellence and clear naming conventions for reporting purposes.
Collaborate with technical teams and utilize HTML and/or Liquid code.
Conduct and analyze A/B tests to enhance email campaign performance.
Ensure timely and compliant delivery of assets that align with brand guidelines.
Excel in a fast-paced environment and meet deadlines effectively.
Demonstrate strong analytical skills to optimize performance based on data and KPIs.
Requirements
3+ years of experience in email marketing, SMS, and/or marketing automation.
Bachelor's degree in Marketing, Business, or a related field.
Proficiency in advanced segmentation, databases, and logic.
Expertise in marketing automation tools such as Braze and a solid understanding of HTML.
Track record of managing A/B tests and optimizing email campaigns.
Experience in Financial Services is advantageous.
Strong project management skills with the ability to prioritize tasks and meet deadlines.
Excellent communication and collaboration skills to work effectively with diverse teams.
Benefits and Perks
Competitive salary and opportunities for growth.
Quarterly performance-based bonus.
Equity stock options package.
Comprehensive health, vision, dental insurance, and wellness program.
Life and disability insurance coverage.
Various benefits like HSA, FSA, 401k, and commuter benefits.
Paid family leave up to 12 weeks.
Flexibility in work locations (in office, remote, or hybrid).
Stipend for home office and technology.
Flexible time-off plan.
Reimbursement for continuing education.
Routine team swag deliveries.
For residents in CO, NY, CA, and WA, the salary range is $INSERT SALARY with up to a 25% Bonus and Equity. Actual compensation may vary based on individual experience and location.
Applicants may refer to the California Employee and Prospective Employee Privacy Notice for further information. By applying, candidates agree they have reviewed and understood the notice.
Note: Figure does not sponsor work visas for this position. All applicants hired will need to verify identity and eligibility to work in the US and complete the necessary employment eligibility verification form.
Figure
Customer Success Associate
Charlotte, USA
Charlotte, USA
Full time
Office
About Figure
Figure is revolutionizing the financial services industry with blockchain technology. In its impressive six-year journey, Figure has introduced pioneering fintech solutions using the Provenance blockchain in various sectors such as loan origination, equity management, private fund services, banking, and payments, delivering enhanced speed, efficiency, and cost savings both to consumers and institutions. Figure stands as a global unicorn, with a track record of creating substantial value in the FinTech space.
Our quest necessitates a nurturing work environment that values creativity, teamwork, and support, encouraging every individual to perform at their peak. The Figure team comprises ambitious, innovative, collaborative, and inquisitive professionals with a passion for developing cutting-edge technologies. We seek individuals who embody an entrepreneurial mindset, eagerly embracing our culture of continuous innovation.
Every day at Figure is an opportunity for ongoing learning while remaining committed to impactful task completion. Join a cadre of accomplished leaders who have collectively generated billions in value in the FinTech realm.
About the Role
We are seeking proactive, customer-focused team players with a keen interest in innovative blockchain technology and financial services. In the role of Customer Support Associate (CSA), you will immerse yourself in Figure's operations by delivering product, technical, and educational support to both potential and existing customers.
Your strong communication skills, problem-solving abilities, and meticulous attention to detail will contribute to critical objectives, ensuring the success of ongoing business initiatives, fostering brand engagement, and guaranteeing customer satisfaction. By troubleshooting issues and providing informed and empathetic solutions, you will uphold Figure's commitment to its customers.
Responsibilities
Act as the primary contact and advocate for customers.
Address customer queries through various communication channels and provide exceptional customer service in processing applications.
Educate customers on Figure's products with expertise and enthusiasm.
Enhance brand loyalty and recognition by delivering unparalleled support to customers via phone, chat, and email interactions.
Gather insights to support product and service enhancements and their impact on customer experience.
Offer technical support and troubleshooting for various issues.
Conduct meticulous video notary sessions and coordinate with multiple vendors as required.
Engage in new training and licensing programs to extend the team's expertise.
Cultivate a vibrant and dynamic office environment.
Required Qualifications
Bachelor's degree preferred, along with at least 1 year of customer-facing experience.
Demonstrated reliability and team player qualities.
Adaptability to evolving processes and structures.
Excellent communication skills characterized by confidence, friendliness, and empathy.
Ability to become a licensed e-notary post background checks.
Completion of mandatory compliance trainings.
Positive, solution-oriented approach to customer service.
Ability to build trust and rapport with customers.
Strong organizational skills with a process-driven mindset.
Aptitude for quick learning and mastering new technologies.
Benefits
Competitive salary based on experience and skills.
Performance-based bonuses.
Equity stock option incentives.
Generous paid time off and flexible vacation policy.
Comprehensive health, vision, and dental insurance.
Various employee benefits like FSA, 401k, and commuter benefits.
Additional perks and benefits.
Note: For residents of certain states like CO, NY, CA, and WA, hourly rates may differ with additional bonus and equity structures. Compensation variations may occur based on individual experience and location.
Figure is revolutionizing the financial services industry with blockchain technology. In its impressive six-year journey, Figure has introduced pioneering fintech solutions using the Provenance blockchain in various sectors such as loan origination, equity management, private fund services, banking, and payments, delivering enhanced speed, efficiency, and cost savings both to consumers and institutions. Figure stands as a global unicorn, with a track record of creating substantial value in the FinTech space.
Our quest necessitates a nurturing work environment that values creativity, teamwork, and support, encouraging every individual to perform at their peak. The Figure team comprises ambitious, innovative, collaborative, and inquisitive professionals with a passion for developing cutting-edge technologies. We seek individuals who embody an entrepreneurial mindset, eagerly embracing our culture of continuous innovation.
Every day at Figure is an opportunity for ongoing learning while remaining committed to impactful task completion. Join a cadre of accomplished leaders who have collectively generated billions in value in the FinTech realm.
About the Role
We are seeking proactive, customer-focused team players with a keen interest in innovative blockchain technology and financial services. In the role of Customer Support Associate (CSA), you will immerse yourself in Figure's operations by delivering product, technical, and educational support to both potential and existing customers.
Your strong communication skills, problem-solving abilities, and meticulous attention to detail will contribute to critical objectives, ensuring the success of ongoing business initiatives, fostering brand engagement, and guaranteeing customer satisfaction. By troubleshooting issues and providing informed and empathetic solutions, you will uphold Figure's commitment to its customers.
Responsibilities
Act as the primary contact and advocate for customers.
Address customer queries through various communication channels and provide exceptional customer service in processing applications.
Educate customers on Figure's products with expertise and enthusiasm.
Enhance brand loyalty and recognition by delivering unparalleled support to customers via phone, chat, and email interactions.
Gather insights to support product and service enhancements and their impact on customer experience.
Offer technical support and troubleshooting for various issues.
Conduct meticulous video notary sessions and coordinate with multiple vendors as required.
Engage in new training and licensing programs to extend the team's expertise.
Cultivate a vibrant and dynamic office environment.
Required Qualifications
Bachelor's degree preferred, along with at least 1 year of customer-facing experience.
Demonstrated reliability and team player qualities.
Adaptability to evolving processes and structures.
Excellent communication skills characterized by confidence, friendliness, and empathy.
Ability to become a licensed e-notary post background checks.
Completion of mandatory compliance trainings.
Positive, solution-oriented approach to customer service.
Ability to build trust and rapport with customers.
Strong organizational skills with a process-driven mindset.
Aptitude for quick learning and mastering new technologies.
Benefits
Competitive salary based on experience and skills.
Performance-based bonuses.
Equity stock option incentives.
Generous paid time off and flexible vacation policy.
Comprehensive health, vision, and dental insurance.
Various employee benefits like FSA, 401k, and commuter benefits.
Additional perks and benefits.
Note: For residents of certain states like CO, NY, CA, and WA, hourly rates may differ with additional bonus and equity structures. Compensation variations may occur based on individual experience and location.
Figure
Customer Success Associate
Reno, USA
Reno, USA
Full time
Office
About Figure
Figure is a pioneering financial services company that is transforming the industry through its innovative technology platform. Utilizing its extensive network of partners and loan origination activities, Figure is on a mission to introduce and scale new products that enhance efficiency and transparency within the financial sector. By integrating cutting-edge technology, Figure's platform is creating more transparent and efficient capital markets, leveraging a growing pool of assets originated on its platform. The team at Figure is dedicated, driven, innovative, and passionate about challenging the norm and creating something new. Individuals who embody an entrepreneurial spirit and thrive in a culture of innovation are highly valued.
At Figure, each day offers a unique learning experience while focusing on impactful work that makes a difference. Join a team of industry leaders who have already generated significant value in financial technology.
About the Role
We are seeking dynamic and customer-focused individuals who are intrigued by innovative blockchain technology and financial services. In the role of Customer Support Associate (CSA), you will be at the forefront of Figure, providing product, technical, and educational support to both potential and existing customers.
Through effective communication, problem-solving skills, and meticulous attention to detail, you will drive key outcomes that support ongoing business initiatives, enhance brand engagement, and ensure customer satisfaction. Your role will involve holding Figure accountable to its customers by resolving issues, offering solutions, and providing support with knowledge and empathy.
Responsibilities
Serve as the initial point of contact and advocate for customers
Manage customer inquiries through various communication channels and handle applications with exceptional customer service
Educate customers about Figure and its products with enthusiasm and expertise
Boost brand recognition and loyalty through unparalleled support via phone, chat, and email interactions
Collect insights and contribute to enhancing Figure's products, services, and customer experience
Provide technical support and troubleshoot a range of potential issues
Conduct video notary sessions with precision and professionalism, coordinating with multiple vendors as needed
Participate in training and licensing programs to broaden the team's capabilities
Contribute to a dynamic office environment and team collaboration
Benefits
Competitive salary with opportunities for growth
Quarterly performance-based bonus
Equity stock options package
Comprehensive health, vision, and dental insurance coverage, along with a wellness program for employees and their dependents
Life and disability insurance coverage funded by the employer
HSA, FSA, Dependent Care, 401k, and commuter benefits
Up to 12 weeks of paid family leave
Reimbursement for continuing education
Routine team swag deliveries
Note: For residents in specific states, the hourly rate is $22/hr with up to a 15% Bonus and Equity; individual compensation may vary by experience and location. California Residents are advised to review the privacy notice provided for further details. Figure does not sponsor work visas for this position, and all hired individuals must verify identity and eligibility to work in the U.S. in compliance with federal regulations.
Figure is a pioneering financial services company that is transforming the industry through its innovative technology platform. Utilizing its extensive network of partners and loan origination activities, Figure is on a mission to introduce and scale new products that enhance efficiency and transparency within the financial sector. By integrating cutting-edge technology, Figure's platform is creating more transparent and efficient capital markets, leveraging a growing pool of assets originated on its platform. The team at Figure is dedicated, driven, innovative, and passionate about challenging the norm and creating something new. Individuals who embody an entrepreneurial spirit and thrive in a culture of innovation are highly valued.
At Figure, each day offers a unique learning experience while focusing on impactful work that makes a difference. Join a team of industry leaders who have already generated significant value in financial technology.
About the Role
We are seeking dynamic and customer-focused individuals who are intrigued by innovative blockchain technology and financial services. In the role of Customer Support Associate (CSA), you will be at the forefront of Figure, providing product, technical, and educational support to both potential and existing customers.
Through effective communication, problem-solving skills, and meticulous attention to detail, you will drive key outcomes that support ongoing business initiatives, enhance brand engagement, and ensure customer satisfaction. Your role will involve holding Figure accountable to its customers by resolving issues, offering solutions, and providing support with knowledge and empathy.
Responsibilities
Serve as the initial point of contact and advocate for customers
Manage customer inquiries through various communication channels and handle applications with exceptional customer service
Educate customers about Figure and its products with enthusiasm and expertise
Boost brand recognition and loyalty through unparalleled support via phone, chat, and email interactions
Collect insights and contribute to enhancing Figure's products, services, and customer experience
Provide technical support and troubleshoot a range of potential issues
Conduct video notary sessions with precision and professionalism, coordinating with multiple vendors as needed
Participate in training and licensing programs to broaden the team's capabilities
Contribute to a dynamic office environment and team collaboration
Benefits
Competitive salary with opportunities for growth
Quarterly performance-based bonus
Equity stock options package
Comprehensive health, vision, and dental insurance coverage, along with a wellness program for employees and their dependents
Life and disability insurance coverage funded by the employer
HSA, FSA, Dependent Care, 401k, and commuter benefits
Up to 12 weeks of paid family leave
Reimbursement for continuing education
Routine team swag deliveries
Note: For residents in specific states, the hourly rate is $22/hr with up to a 15% Bonus and Equity; individual compensation may vary by experience and location. California Residents are advised to review the privacy notice provided for further details. Figure does not sponsor work visas for this position, and all hired individuals must verify identity and eligibility to work in the U.S. in compliance with federal regulations.
Figure
Quality Assurance Manager
Charlotte, USA
Charlotte, USA
Full time
Office
About Figure
Figure is at the forefront of revolutionizing financial services with its advanced technology platform, focusing on enhancing efficiency and transparency in the industry through innovative products. The dedicated team at Figure embodies qualities like drive, innovation, collaboration, and a passion for creating from the ground up. They value individuals with an entrepreneurial mindset who embrace a culture of innovation.
About the Role
Figure is seeking a skilled Quality Assurance Manager to join the omni-channel contact center team. As a Quality Assurance Manager, you will be instrumental in maintaining consistent quality across various customer interaction channels, including voice, chat, and email, as well as loan file tasks. Your responsibilities will include developing and implementing quality assurance processes, monitoring performance metrics, evaluating interactions, and offering coaching to enhance customer service delivery.
Key Responsibilities
Formulate and enforce quality assurance strategies and procedures for delivering consistent service across all communication channels.
Create and implement quality monitoring programs to assess customer interactions for adherence to company standards, accuracy, compliance, conversion, and professionalism.
Analyze quality metrics and performance data to identify patterns, issues, and areas for improvement.
Supervise and mentor a team of quality specialists by providing guidance, training, and feedback on performance.
Offer regular feedback and coaching to contact center agents and leadership based on quality monitoring outcomes.
Work collaboratively with training and operations teams to develop and administer training programs focused on quality improvement and enhancing customer experience.
Undertake root cause analysis to address quality-related problems and customer complaints by implementing corrective actions.
Maintain records of quality assurance activities, audit findings, and remedial actions taken.
Ensure compliance with industry regulations and standards related to the lending environment, customer interactions, and data privacy.
Cultivate a culture of continuous improvement and quality excellence within the contact center team.
Requirements
Hold a Bachelor’s degree in Business Administration, Communications, or a related field.
Possess a minimum of 3 years of experience in a quality assurance role within a contact center environment, preferably in an omni-channel setup.
Demonstrated expertise in creating and executing quality assurance programs and methodologies.
Familiarity with contact center operations, customer service best practices, and quality management principles.
Experienced in team management and supervision.
Skilled in conducting quality monitoring, evaluations, and performance analysis.
Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.
Excellent communication and interpersonal skills for providing constructive feedback and coaching.
Exceptional organizational skills, attention to detail, and effective multitasking abilities.
Preferred Qualification - Certification in Quality Management (e.g., Certified Quality Manager, Six Sigma Black Belt).
Experience with quality management systems (QMS) and contact center technologies (e.g., CRM, workforce management).
Knowledge of omni-channel contact center platforms and tools.
Proven experience in implementing quality assurance strategies to enhance customer satisfaction and operational efficiency.
Benefits and Perks
Competitive salary with growth opportunities.
Quarterly performance-based bonus.
Equity stock options package.
Comprehensive health, vision, dental insurance, and wellness program for employees and their dependents.
Employer-funded life and disability insurance coverage.
Company HSA, FSA, Dependent Care, 401k, and commuter benefits.
Up to 12 weeks of paid family leave.
Multiple work location options - in office, remote, or hybrid.
Home office and technology stipend for employees working outside a traditional office setting more than 75% of the time.
Flexible time-off plan for employee well-being.
Reimbursement for continuing education.
Periodic team swag deliveries.
Certain laws based on residential location may regulate how Figure manages applicant data. By submitting an application, you acknowledge you have read Figure's privacy notice related to employee data for specific locations.
Figure is at the forefront of revolutionizing financial services with its advanced technology platform, focusing on enhancing efficiency and transparency in the industry through innovative products. The dedicated team at Figure embodies qualities like drive, innovation, collaboration, and a passion for creating from the ground up. They value individuals with an entrepreneurial mindset who embrace a culture of innovation.
About the Role
Figure is seeking a skilled Quality Assurance Manager to join the omni-channel contact center team. As a Quality Assurance Manager, you will be instrumental in maintaining consistent quality across various customer interaction channels, including voice, chat, and email, as well as loan file tasks. Your responsibilities will include developing and implementing quality assurance processes, monitoring performance metrics, evaluating interactions, and offering coaching to enhance customer service delivery.
Key Responsibilities
Formulate and enforce quality assurance strategies and procedures for delivering consistent service across all communication channels.
Create and implement quality monitoring programs to assess customer interactions for adherence to company standards, accuracy, compliance, conversion, and professionalism.
Analyze quality metrics and performance data to identify patterns, issues, and areas for improvement.
Supervise and mentor a team of quality specialists by providing guidance, training, and feedback on performance.
Offer regular feedback and coaching to contact center agents and leadership based on quality monitoring outcomes.
Work collaboratively with training and operations teams to develop and administer training programs focused on quality improvement and enhancing customer experience.
Undertake root cause analysis to address quality-related problems and customer complaints by implementing corrective actions.
Maintain records of quality assurance activities, audit findings, and remedial actions taken.
Ensure compliance with industry regulations and standards related to the lending environment, customer interactions, and data privacy.
Cultivate a culture of continuous improvement and quality excellence within the contact center team.
Requirements
Hold a Bachelor’s degree in Business Administration, Communications, or a related field.
Possess a minimum of 3 years of experience in a quality assurance role within a contact center environment, preferably in an omni-channel setup.
Demonstrated expertise in creating and executing quality assurance programs and methodologies.
Familiarity with contact center operations, customer service best practices, and quality management principles.
Experienced in team management and supervision.
Skilled in conducting quality monitoring, evaluations, and performance analysis.
Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.
Excellent communication and interpersonal skills for providing constructive feedback and coaching.
Exceptional organizational skills, attention to detail, and effective multitasking abilities.
Preferred Qualification - Certification in Quality Management (e.g., Certified Quality Manager, Six Sigma Black Belt).
Experience with quality management systems (QMS) and contact center technologies (e.g., CRM, workforce management).
Knowledge of omni-channel contact center platforms and tools.
Proven experience in implementing quality assurance strategies to enhance customer satisfaction and operational efficiency.
Benefits and Perks
Competitive salary with growth opportunities.
Quarterly performance-based bonus.
Equity stock options package.
Comprehensive health, vision, dental insurance, and wellness program for employees and their dependents.
Employer-funded life and disability insurance coverage.
Company HSA, FSA, Dependent Care, 401k, and commuter benefits.
Up to 12 weeks of paid family leave.
Multiple work location options - in office, remote, or hybrid.
Home office and technology stipend for employees working outside a traditional office setting more than 75% of the time.
Flexible time-off plan for employee well-being.
Reimbursement for continuing education.
Periodic team swag deliveries.
Certain laws based on residential location may regulate how Figure manages applicant data. By submitting an application, you acknowledge you have read Figure's privacy notice related to employee data for specific locations.
Figure
Quality Assurance Manager
Reno, USA
Reno, USA
Full time
Office
About Figure
Figure aims to transform financial services through its innovative technology platform, which is expanding rapidly. Leveraging its platform's loan origination activities and network of partners, Figure is developing new products to enhance industry efficiency and transparency. The platform, powered by advanced technology, facilitates transparent and efficient capital markets, supported by the increasing pool of assets originated on it. The team at Figure is committed to driving this transformation journey, embodying qualities of drive, innovation, collaboration, and a passion for pioneering new initiatives.
About the Role
An opportunity at Figure exists for a skilled Quality Assurance Manager to join the omni-channel contact center team. The Quality Assurance Manager will have a pivotal role in maintaining consistent quality across all customer interaction channels, encompassing voice, chat, email, and loan file tasks. Responsibilities involve creating and implementing quality assurance processes, monitoring performance metrics, conducting evaluations, and offering coaching to enhance customer service delivery. Candidates with a strong dedication to upholding high customer experience standards and proven quality assurance experience in a contact center setting are encouraged to apply.
Key Responsibilities
Develop and execute quality assurance strategies, policies, and procedures to ensure uniform service delivery across all communication channels.
Create quality monitoring programs to assess customer interactions for conformance to company standards, accuracy, compliance, conversion, and professionalism.
Analyze quality metrics and performance data to spot trends, issues, and improvement opportunities.
Lead and oversee a team of quality specialists, providing guidance, training, and performance feedback.
Offer regular feedback and coaching to contact center agents and leadership grounded on quality monitoring outcomes.
Collaborate with training and operations teams to establish and implement training programs targeted at enhancing quality and customer experience.
Conduct root cause analysis and implement corrective actions for quality-related matters and customer complaints.
Maintain records of quality assurance activities, audit findings, and remedial actions taken.
Ensure adherence to industry regulations and standards concerning the lending environment, customer interactions, and data privacy.
Cultivate a culture of continuous enhancement and quality excellence within the contact center team.
What We Seek
Bachelor's degree in Business Administration, Communications, or a related field.
Minimum of 3 years of experience in a quality assurance role within a contact center environment, preferably in an omni-channel setup.
Proven track record of developing and executing quality assurance programs and methodologies.
Comprehensive understanding of contact center operations, customer service best practices, and quality management principles.
Experience in team management and supervision.
Capability in conducting quality monitoring, evaluations, and performance analysis.
Strong analytical skills to interpret data, identify trends, and make data-driven decisions.
Outstanding communication and interpersonal skills for giving constructive feedback and coaching.
Excellent organizational skills with meticulous attention to detail and proficient management of multiple priorities effectively.
Desired: Certification in Quality Management (e.g., Certified Quality Manager, Six Sigma Black Belt).
Experience with quality management systems (QMS) and contact center technologies (e.g., CRM, workforce management).
Familiarity with omni-channel contact center platforms and tools.
Expertise in implementing quality assurance strategies to enhance customer satisfaction and operational effectiveness.
Benefits and Perks
Competitive salary and growth prospects.
Company quarterly performance-based bonus.
Equity stock options package.
Comprehensive health, vision, dental insurance, and wellness program for employees and dependents.
Employer-funded life and disability insurance coverage.
Company HSA, FSA, Dependent Care, 401k, and commuter benefits.
Up to 12 weeks paid family leave.
Options for in-office, remote, or hybrid work locations.
Home office and technology stipend for those working outside a traditional office over 75% of the time.
Flexibility in time-off policy to empower employees to take needed breaks.
Provision for continuing education reimbursement.
Routine Team swag deliveries.
For residents based in CO, NY, CA, and WA, the salary range is $70,400 - $88,000 with up to a 25% Bonus and Equity. Actual compensation may vary based on individual candidate experience and location.
For individuals in California: By applying, you acknowledge the California Employee and Prospective Employee Privacy Notice. Figure will not sponsor work visas for this position and requires all hired individuals to verify identity and eligibility to work in the United States.
Figure aims to transform financial services through its innovative technology platform, which is expanding rapidly. Leveraging its platform's loan origination activities and network of partners, Figure is developing new products to enhance industry efficiency and transparency. The platform, powered by advanced technology, facilitates transparent and efficient capital markets, supported by the increasing pool of assets originated on it. The team at Figure is committed to driving this transformation journey, embodying qualities of drive, innovation, collaboration, and a passion for pioneering new initiatives.
About the Role
An opportunity at Figure exists for a skilled Quality Assurance Manager to join the omni-channel contact center team. The Quality Assurance Manager will have a pivotal role in maintaining consistent quality across all customer interaction channels, encompassing voice, chat, email, and loan file tasks. Responsibilities involve creating and implementing quality assurance processes, monitoring performance metrics, conducting evaluations, and offering coaching to enhance customer service delivery. Candidates with a strong dedication to upholding high customer experience standards and proven quality assurance experience in a contact center setting are encouraged to apply.
Key Responsibilities
Develop and execute quality assurance strategies, policies, and procedures to ensure uniform service delivery across all communication channels.
Create quality monitoring programs to assess customer interactions for conformance to company standards, accuracy, compliance, conversion, and professionalism.
Analyze quality metrics and performance data to spot trends, issues, and improvement opportunities.
Lead and oversee a team of quality specialists, providing guidance, training, and performance feedback.
Offer regular feedback and coaching to contact center agents and leadership grounded on quality monitoring outcomes.
Collaborate with training and operations teams to establish and implement training programs targeted at enhancing quality and customer experience.
Conduct root cause analysis and implement corrective actions for quality-related matters and customer complaints.
Maintain records of quality assurance activities, audit findings, and remedial actions taken.
Ensure adherence to industry regulations and standards concerning the lending environment, customer interactions, and data privacy.
Cultivate a culture of continuous enhancement and quality excellence within the contact center team.
What We Seek
Bachelor's degree in Business Administration, Communications, or a related field.
Minimum of 3 years of experience in a quality assurance role within a contact center environment, preferably in an omni-channel setup.
Proven track record of developing and executing quality assurance programs and methodologies.
Comprehensive understanding of contact center operations, customer service best practices, and quality management principles.
Experience in team management and supervision.
Capability in conducting quality monitoring, evaluations, and performance analysis.
Strong analytical skills to interpret data, identify trends, and make data-driven decisions.
Outstanding communication and interpersonal skills for giving constructive feedback and coaching.
Excellent organizational skills with meticulous attention to detail and proficient management of multiple priorities effectively.
Desired: Certification in Quality Management (e.g., Certified Quality Manager, Six Sigma Black Belt).
Experience with quality management systems (QMS) and contact center technologies (e.g., CRM, workforce management).
Familiarity with omni-channel contact center platforms and tools.
Expertise in implementing quality assurance strategies to enhance customer satisfaction and operational effectiveness.
Benefits and Perks
Competitive salary and growth prospects.
Company quarterly performance-based bonus.
Equity stock options package.
Comprehensive health, vision, dental insurance, and wellness program for employees and dependents.
Employer-funded life and disability insurance coverage.
Company HSA, FSA, Dependent Care, 401k, and commuter benefits.
Up to 12 weeks paid family leave.
Options for in-office, remote, or hybrid work locations.
Home office and technology stipend for those working outside a traditional office over 75% of the time.
Flexibility in time-off policy to empower employees to take needed breaks.
Provision for continuing education reimbursement.
Routine Team swag deliveries.
For residents based in CO, NY, CA, and WA, the salary range is $70,400 - $88,000 with up to a 25% Bonus and Equity. Actual compensation may vary based on individual candidate experience and location.
For individuals in California: By applying, you acknowledge the California Employee and Prospective Employee Privacy Notice. Figure will not sponsor work visas for this position and requires all hired individuals to verify identity and eligibility to work in the United States.
Figure
Accounting Intern
Reno, USA
Reno, USA
Full time
Office
About Figure
Figure is leveraging blockchain technology to revolutionize the financial services industry. In a short span of five years, Figure has introduced groundbreaking fintech innovations using the Provenance blockchain across various sectors such as loan origination, equity management, private fund services, and banking and payments, delivering speed, efficiency, and cost savings to consumers and institutions. Today, Figure stands out as one of the exclusive companies worldwide classified as a unicorn.
The environment at Figure fosters creativity, teamwork, and support to enable every individual to excel. Comprised of enthusiastic, innovative, and collaborative professionals, the team is driven by a passion for developing pioneering technologies. Figure values individuals who approach tasks with an entrepreneurial spirit and are eager to contribute to a culture of innovation.
About Figure Technologies
Figure Technologies focuses on creating innovative financial solutions for consumers in areas like home improvement, debt consolidation, and retirement planning. The company's mission is to develop and offer cutting-edge financial products on blockchain that empower consumers while eliminating market inefficiencies present in traditional financial systems.
At Figure Technologies, the emphasis is on creating significant advancements. With a commitment to supporting each team member in delivering their best work, the company cultivates a culture where brilliant minds thrive. Comprising highly intelligent individuals who relish building and designing from the ground up, the team fosters an environment of continuous learning and achievement.
About the Role
The Accountant Intern position at Figure presents an opportunity to join the finance team and contribute to routine accounting operations. The role involves supporting daily accounting functions, assisting in the annual financial statement audit, and gaining hands-on experience with practical financial data, translating classroom learning into real-world applications.
Responsibilities
Gain exposure to day-to-day accounting activities spanning accounts payable processing, journal entry recording, and financial statement preparation.
Engage with auditors to comprehend audit procedures, enhancing academic learning with practical tasks.
Develop Standard Operating Procedures for accounting processes to reinforce internal controls.
Participate in finance team meetings to learn about internal management budgeting and forecasting processes.
Qualifications
Pursuing a major in Accounting, having completed at least one intermediate accounting course.
Proficiency in Microsoft Excel and other Microsoft Office applications.
Possess an analytical mindset with the ability to apply accounting principles to assigned tasks.
Thrive in a dynamic startup environment.
Demonstrate a track record of initiative and ownership in delegated responsibilities.
Benefits and Perks
Competitive salary and growth opportunities.
Performance-based bonuses on a quarterly basis.
Equity stock options package.
Comprehensive health, vision, and dental insurance along with wellness programs.
Employer-funded life and disability insurance coverage.
Various benefits including HSA, FSA, dependent care, 401k, and commuter benefits.
Paid family leave of up to 12 weeks.
Options for in-office, remote, or hybrid work arrangements.
Home office and technology stipends for remote workers.
Flexible time-off policy.
Reimbursement for continuing education.
Regular team swag deliveries.
Note: For residents of certain states (CO, NY, CA, WA), the compensation range for this position is $18-$25 per hour, subject to individual experience and location.
Figure is leveraging blockchain technology to revolutionize the financial services industry. In a short span of five years, Figure has introduced groundbreaking fintech innovations using the Provenance blockchain across various sectors such as loan origination, equity management, private fund services, and banking and payments, delivering speed, efficiency, and cost savings to consumers and institutions. Today, Figure stands out as one of the exclusive companies worldwide classified as a unicorn.
The environment at Figure fosters creativity, teamwork, and support to enable every individual to excel. Comprised of enthusiastic, innovative, and collaborative professionals, the team is driven by a passion for developing pioneering technologies. Figure values individuals who approach tasks with an entrepreneurial spirit and are eager to contribute to a culture of innovation.
About Figure Technologies
Figure Technologies focuses on creating innovative financial solutions for consumers in areas like home improvement, debt consolidation, and retirement planning. The company's mission is to develop and offer cutting-edge financial products on blockchain that empower consumers while eliminating market inefficiencies present in traditional financial systems.
At Figure Technologies, the emphasis is on creating significant advancements. With a commitment to supporting each team member in delivering their best work, the company cultivates a culture where brilliant minds thrive. Comprising highly intelligent individuals who relish building and designing from the ground up, the team fosters an environment of continuous learning and achievement.
About the Role
The Accountant Intern position at Figure presents an opportunity to join the finance team and contribute to routine accounting operations. The role involves supporting daily accounting functions, assisting in the annual financial statement audit, and gaining hands-on experience with practical financial data, translating classroom learning into real-world applications.
Responsibilities
Gain exposure to day-to-day accounting activities spanning accounts payable processing, journal entry recording, and financial statement preparation.
Engage with auditors to comprehend audit procedures, enhancing academic learning with practical tasks.
Develop Standard Operating Procedures for accounting processes to reinforce internal controls.
Participate in finance team meetings to learn about internal management budgeting and forecasting processes.
Qualifications
Pursuing a major in Accounting, having completed at least one intermediate accounting course.
Proficiency in Microsoft Excel and other Microsoft Office applications.
Possess an analytical mindset with the ability to apply accounting principles to assigned tasks.
Thrive in a dynamic startup environment.
Demonstrate a track record of initiative and ownership in delegated responsibilities.
Benefits and Perks
Competitive salary and growth opportunities.
Performance-based bonuses on a quarterly basis.
Equity stock options package.
Comprehensive health, vision, and dental insurance along with wellness programs.
Employer-funded life and disability insurance coverage.
Various benefits including HSA, FSA, dependent care, 401k, and commuter benefits.
Paid family leave of up to 12 weeks.
Options for in-office, remote, or hybrid work arrangements.
Home office and technology stipends for remote workers.
Flexible time-off policy.
Reimbursement for continuing education.
Regular team swag deliveries.
Note: For residents of certain states (CO, NY, CA, WA), the compensation range for this position is $18-$25 per hour, subject to individual experience and location.
Figure
Principal Software Engineer, Platform
Reno, USA
Reno, USA
Full time
Office
About Figure:
Figure is disrupting the financial services industry through its innovative and rapidly expanding technology platform. The company is focused on enhancing industry efficiency and transparency by leveraging its loan origination activities and extensive partner network. Figure's platform, fueled by cutting-edge technology, aims to create more transparent and efficient capital markets, driven by the assets originating on its platform. The team at Figure is dedicated to innovation, collaboration, and passionate about building transformative solutions, valuing individuals with an entrepreneurial mindset and a commitment to innovation.
About the Role: Figure Technology Solutions is seeking dynamic and creative team members to be part of its technological advancements and business expansion. The focus is on providing a blockchain-native lending solution to revolutionize the financial services sector. Each engineer contributes significantly to the team and the company's growth. The role involves developing solutions for a shared software development platform that includes Identity and Access Management (IAM) technology, ensuring secure and user-friendly experiences for customers and partners.
Responsibilities:
Take a leadership role in solving real-world problems using tech skills.
Collaborate across Engineering, Data Science, Product, and Leadership teams to drive FTS to the forefront of the FinTech industry.
Work with DevOps, SecOps, and business teams to create a secure, multi-tenant authentication environment for Lending as a Service.
Implement authentication integrations with external identity providers in partnership with business teams and external partners.
Develop robust customer authentication systems for various scenarios, including B2C and B2B2C.
Collaborate with partners to facilitate Web3 wallet-based authentication.
Provide guidance and troubleshooting support to development teams.
Design and maintain a company-wide platform for building backend microservices, internal tools, and customer-facing applications.
Offer leadership on security concerns and architectural decisions.
Drive innovation in the lending platform.
Requirements:
Strong team player with a proactive attitude and the ability to deliver results.
Bachelor's degree in Computer Science, Statistics, or related fields.
Over 12 years of software engineering experience in an agile environment.
Experience leading projects with a multitenant architecture.
Expertise in identity and authorization within a multitenant environment.
Self-motivated with a track record of end-to-end project execution.
Proficient in taking projects from conception to release.
Benefits & Perks:
Competitive salary and growth opportunities.
Performance-based bonuses.
Equity stock options package.
Comprehensive health, vision, and dental insurance.
Life and disability insurance coverage.
Health savings accounts, flexible spending accounts, retirement benefits, and more.
Paid family leave and flexible time-off plan.
Continuing education reimbursement.
Remote or hybrid work options.
Home office and technology stipend.
Routine team swag deliveries.
For residents of CO, NY, CA, and WA, the salary range is $156,640 - $195,800 with up to a 25% Bonus and Equity. Actual compensation may vary based on individual candidate experience and location.
As an equal opportunity employer, FTS is unable to provide sponsorship for this position. All hired individuals must verify their identity and work eligibility in the U.S. upon employment, as required by federal law.
For California Residents: Please refer to our California Employee and Prospective Employee Privacy Notice for information related to applicant data management. Submission of your application indicates your acknowledgment and understanding of the provided notice.
About the Role: Figure Technology Solutions is seeking dynamic and creative team members to be part of its technological advancements and business expansion. The focus is on providing a blockchain-native lending solution to revolutionize the financial services sector. Each engineer contributes significantly to the team and the company's growth. The role involves developing solutions for a shared software development platform that includes Identity and Access Management (IAM) technology, ensuring secure and user-friendly experiences for customers and partners.
Responsibilities:
Take a leadership role in solving real-world problems using tech skills.
Collaborate across Engineering, Data Science, Product, and Leadership teams to drive FTS to the forefront of the FinTech industry.
Work with DevOps, SecOps, and business teams to create a secure, multi-tenant authentication environment for Lending as a Service.
Implement authentication integrations with external identity providers in partnership with business teams and external partners.
Develop robust customer authentication systems for various scenarios, including B2C and B2B2C.
Collaborate with partners to facilitate Web3 wallet-based authentication.
Provide guidance and troubleshooting support to development teams.
Design and maintain a company-wide platform for building backend microservices, internal tools, and customer-facing applications.
Offer leadership on security concerns and architectural decisions.
Drive innovation in the lending platform.
Requirements:
Strong team player with a proactive attitude and the ability to deliver results.
Bachelor's degree in Computer Science, Statistics, or related fields.
Over 12 years of software engineering experience in an agile environment.
Experience leading projects with a multitenant architecture.
Expertise in identity and authorization within a multitenant environment.
Self-motivated with a track record of end-to-end project execution.
Proficient in taking projects from conception to release.
Benefits & Perks:
Competitive salary and growth opportunities.
Performance-based bonuses.
Equity stock options package.
Comprehensive health, vision, and dental insurance.
Life and disability insurance coverage.
Health savings accounts, flexible spending accounts, retirement benefits, and more.
Paid family leave and flexible time-off plan.
Continuing education reimbursement.
Remote or hybrid work options.
Home office and technology stipend.
Routine team swag deliveries.
For residents of CO, NY, CA, and WA, the salary range is $156,640 - $195,800 with up to a 25% Bonus and Equity. Actual compensation may vary based on individual candidate experience and location.
As an equal opportunity employer, FTS is unable to provide sponsorship for this position. All hired individuals must verify their identity and work eligibility in the U.S. upon employment, as required by federal law.
For California Residents: Please refer to our California Employee and Prospective Employee Privacy Notice for information related to applicant data management. Submission of your application indicates your acknowledgment and understanding of the provided notice.
Figure
Principal Software Engineer, Platform
New York, USA
New York, USA
Full time
Office
About Figure
Figure is a groundbreaking force in the financial services sector, leveraging its advanced technology platform to transform the industry. With a focus on loan origination and a wide network of partners, Figure is driving innovation and scalability in developing new products that enhance operational efficiency and transparency. The team at Figure is known for its dedication, innovation, and collaboration, with a passion for creating solutions from the ground up.
Every day at Figure presents an opportunity for continuous learning and impactful work. Join a team of accomplished leaders who have already generated significant value in the financial technology landscape.
About the Role
At Figure Technology Solutions, we are expanding our team and elevating our technology provider capabilities. We are seeking team members who are inquisitive, inventive, and thrive on collaboration. Our focus is on engineering as the cornerstone of our mission to revolutionize financial services through a blockchain-native lending solution. Each engineer plays a crucial role in shaping the team and the company's growth.
As FTS introduces its Lending as a Service platform, we are creating a shared software development platform that incorporates IAM (Identity and Access Management) technology. This role will be pivotal in developing solutions for efficient partner onboarding and ensuring a secure, user-friendly experience for customers and partners. As an expert in multi-tenant technology solutions, you will collaborate across teams to establish a robust platform for all products.
Key Responsibilities
Show leadership in applying technical expertise to solve real-world challenges
Collaborate with diverse teams to drive significant opportunities and propel FTS to the forefront of the FinTech industry
Work closely with DevOps, SecOps, and business units to establish a secure, multi-tenant authentication environment for Lending as a Service
Partner with internal and external teams to implement authentication integration using external identity providers
Develop high-quality customer authentication systems for various scenarios
Engage with partners to support Web3 wallet-based authentication
Provide guidance to development teams and troubleshoot issues effectively
Focus on delivering solutions with backward compatibility and ease of adoption
Design and maintain a standardized platform for building applications and tools company-wide
Qualifications
Excellent team player with a can-do attitude
Degree in Computer Science, Statistics, or related field
Over 12 years of software engineering experience in fast-paced, agile settings
Demonstrated leadership in working on products with multi-tenant architecture
Expertise in identity and authorization in a multi-tenant environment
Proven self-starter able to execute work independently
Track record in conceptualizing and executing end-to-end projects
Ability to drive projects from ideation to implementation
Benefits
Competitive salary and advancement opportunities
Performance-based bonuses
Equity stock options
Comprehensive health insurance, dental and vision coverage, and wellness programs for employees and their dependents
Life and disability insurance coverage provided by the employer
Various employee benefits such as HSA, FSA, 401k, and commuter benefits
Paid family leave of up to 12 weeks
Options for remote, in-office, or hybrid work formats
Dedicated home office and technology stipend for remote workers
Flexible time-off policy
Reimbursement for continuing education
Regular team swag deliveries
For candidates in CO, NY, CA, and WA, the salary range is $156,640 - $195,800 with a bonus potential of up to 25% and equity. Actual compensation may vary based on individual experience and location.
Residents in certain locations have specific regulations regarding the management of applicant data. California Residents, kindly review our privacy notice for further details. By submitting your application, you acknowledge that you have read and understood the notice.
FTS does not offer sponsorship for this position and complies with federal laws mandating identity verification and eligibility to work in the United States. All new hires must complete the required employment eligibility verification form.
Figure is a groundbreaking force in the financial services sector, leveraging its advanced technology platform to transform the industry. With a focus on loan origination and a wide network of partners, Figure is driving innovation and scalability in developing new products that enhance operational efficiency and transparency. The team at Figure is known for its dedication, innovation, and collaboration, with a passion for creating solutions from the ground up.
Every day at Figure presents an opportunity for continuous learning and impactful work. Join a team of accomplished leaders who have already generated significant value in the financial technology landscape.
About the Role
At Figure Technology Solutions, we are expanding our team and elevating our technology provider capabilities. We are seeking team members who are inquisitive, inventive, and thrive on collaboration. Our focus is on engineering as the cornerstone of our mission to revolutionize financial services through a blockchain-native lending solution. Each engineer plays a crucial role in shaping the team and the company's growth.
As FTS introduces its Lending as a Service platform, we are creating a shared software development platform that incorporates IAM (Identity and Access Management) technology. This role will be pivotal in developing solutions for efficient partner onboarding and ensuring a secure, user-friendly experience for customers and partners. As an expert in multi-tenant technology solutions, you will collaborate across teams to establish a robust platform for all products.
Key Responsibilities
Show leadership in applying technical expertise to solve real-world challenges
Collaborate with diverse teams to drive significant opportunities and propel FTS to the forefront of the FinTech industry
Work closely with DevOps, SecOps, and business units to establish a secure, multi-tenant authentication environment for Lending as a Service
Partner with internal and external teams to implement authentication integration using external identity providers
Develop high-quality customer authentication systems for various scenarios
Engage with partners to support Web3 wallet-based authentication
Provide guidance to development teams and troubleshoot issues effectively
Focus on delivering solutions with backward compatibility and ease of adoption
Design and maintain a standardized platform for building applications and tools company-wide
Qualifications
Excellent team player with a can-do attitude
Degree in Computer Science, Statistics, or related field
Over 12 years of software engineering experience in fast-paced, agile settings
Demonstrated leadership in working on products with multi-tenant architecture
Expertise in identity and authorization in a multi-tenant environment
Proven self-starter able to execute work independently
Track record in conceptualizing and executing end-to-end projects
Ability to drive projects from ideation to implementation
Benefits
Competitive salary and advancement opportunities
Performance-based bonuses
Equity stock options
Comprehensive health insurance, dental and vision coverage, and wellness programs for employees and their dependents
Life and disability insurance coverage provided by the employer
Various employee benefits such as HSA, FSA, 401k, and commuter benefits
Paid family leave of up to 12 weeks
Options for remote, in-office, or hybrid work formats
Dedicated home office and technology stipend for remote workers
Flexible time-off policy
Reimbursement for continuing education
Regular team swag deliveries
For candidates in CO, NY, CA, and WA, the salary range is $156,640 - $195,800 with a bonus potential of up to 25% and equity. Actual compensation may vary based on individual experience and location.
Residents in certain locations have specific regulations regarding the management of applicant data. California Residents, kindly review our privacy notice for further details. By submitting your application, you acknowledge that you have read and understood the notice.
FTS does not offer sponsorship for this position and complies with federal laws mandating identity verification and eligibility to work in the United States. All new hires must complete the required employment eligibility verification form.
Figure
Principal Software Engineer, Platform
Helena, USA
Helena, USA
Full time
Office
About Figure
Figure is leading innovation in financial services through its advanced technology platform. The company is utilizing its extensive network of partners and loan origination activities to introduce and scale new products that improve efficiency and transparency in the industry. With the integration of cutting-edge technology, Figure is transforming capital markets and expanding its pool of assets originated on the platform. This transformation is driven by a dedicated team known for their drive, innovation, collaboration, and passion for creating something new.
About the Role
Join Figure Technology Solutions (FTS) in its exciting growth phase, where we are expanding teams and advancing our technology services. We are seeking team members who are curious, innovative, and collaborative. At the core of our operations is engineering, where we are revolutionizing the financial services sector with a blockchain-native lending solution. Engineers play a crucial role in contributing to the team and company's growth.
As FTS implements its Lending-as-a-Service platform, we require a shared software development platform, specifically focusing on Identity and Access Management (IAM) technology. This role will play a vital part in developing solutions for rapid partner onboarding and ensuring a secure and intuitive user experience for customers and partner clients. As an expert in multitenant technology solutions, you will collaborate with various teams and external partners to establish a stable platform for all products.
What You’ll Do
Lead and leverage your technical skills to solve real-world problems
Collaborate across Engineering, Data Science, Product, and Leadership teams to drive FTS forward in the FinTech industry
Work closely with DevOps, SecOps, and business teams to provide secure, multi-tenant authentication solutions for Lending as a Service
Partner with internal and external teams to integrate authentication using external identity providers
Develop high-quality customer authentication systems for different scenarios
Collaborate with partners for Web3 wallet-based authentication
Assist development teams by providing guidance and addressing issues
Design, implement, and maintain a standardized platform for building backend microservices and customer-facing applications
Provide leadership on security architecture and concerns
Drive innovation for the lending platform
What We Look For
Team player with a positive attitude and strong execution abilities
BS/BA or higher in Computer Science, Statistics, or related field
12+ years of software engineering experience in an agile environment
Experience in leading projects with multitenant architecture
Expertise in identity and authorization in a multitenant setting
Self-starter who can execute work independently
Track record in conceptualizing and delivering end-to-end projects
Ability to take projects from concept to release
Benefits and Perks
Competitive salary and opportunities for growth
Performance-based quarterly bonus
Equity stock options package
Comprehensive health, vision, dental, life, and disability insurance
HSA, FSA, Dependent Care, 401k, and commuter benefits
Up to 12 weeks of paid family leave
Flexible work location options
Home office and technology stipend for remote workers
Flexible time-off plan
Continuing education reimbursement
Routine team swag deliveries
For residents in CO, NY, CA, and WA, the salary range is $156,640 - $195,800 with up to a 25% Bonus and Equity. Actual compensation may vary depending on experience and location.
Note: FTS does not provide sponsorship for this position and all hires must be eligible to work in the United States.
Figure is leading innovation in financial services through its advanced technology platform. The company is utilizing its extensive network of partners and loan origination activities to introduce and scale new products that improve efficiency and transparency in the industry. With the integration of cutting-edge technology, Figure is transforming capital markets and expanding its pool of assets originated on the platform. This transformation is driven by a dedicated team known for their drive, innovation, collaboration, and passion for creating something new.
About the Role
Join Figure Technology Solutions (FTS) in its exciting growth phase, where we are expanding teams and advancing our technology services. We are seeking team members who are curious, innovative, and collaborative. At the core of our operations is engineering, where we are revolutionizing the financial services sector with a blockchain-native lending solution. Engineers play a crucial role in contributing to the team and company's growth.
As FTS implements its Lending-as-a-Service platform, we require a shared software development platform, specifically focusing on Identity and Access Management (IAM) technology. This role will play a vital part in developing solutions for rapid partner onboarding and ensuring a secure and intuitive user experience for customers and partner clients. As an expert in multitenant technology solutions, you will collaborate with various teams and external partners to establish a stable platform for all products.
What You’ll Do
Lead and leverage your technical skills to solve real-world problems
Collaborate across Engineering, Data Science, Product, and Leadership teams to drive FTS forward in the FinTech industry
Work closely with DevOps, SecOps, and business teams to provide secure, multi-tenant authentication solutions for Lending as a Service
Partner with internal and external teams to integrate authentication using external identity providers
Develop high-quality customer authentication systems for different scenarios
Collaborate with partners for Web3 wallet-based authentication
Assist development teams by providing guidance and addressing issues
Design, implement, and maintain a standardized platform for building backend microservices and customer-facing applications
Provide leadership on security architecture and concerns
Drive innovation for the lending platform
What We Look For
Team player with a positive attitude and strong execution abilities
BS/BA or higher in Computer Science, Statistics, or related field
12+ years of software engineering experience in an agile environment
Experience in leading projects with multitenant architecture
Expertise in identity and authorization in a multitenant setting
Self-starter who can execute work independently
Track record in conceptualizing and delivering end-to-end projects
Ability to take projects from concept to release
Benefits and Perks
Competitive salary and opportunities for growth
Performance-based quarterly bonus
Equity stock options package
Comprehensive health, vision, dental, life, and disability insurance
HSA, FSA, Dependent Care, 401k, and commuter benefits
Up to 12 weeks of paid family leave
Flexible work location options
Home office and technology stipend for remote workers
Flexible time-off plan
Continuing education reimbursement
Routine team swag deliveries
For residents in CO, NY, CA, and WA, the salary range is $156,640 - $195,800 with up to a 25% Bonus and Equity. Actual compensation may vary depending on experience and location.
Note: FTS does not provide sponsorship for this position and all hires must be eligible to work in the United States.
Figure
SEO Marketing Manager
New York, USA
New York, USA
Full time
Office
About Figure
Figure is transforming financial services through its disruptive technology platform that is rapidly expanding and scaled. With a focus on efficient loan origination activities and a wide partner network, Figure aims to introduce new products that elevate industry efficiency and transparency. By integrating cutting-edge technology, Figure's platform enhances transparency in capital markets, fueled by a growing pool of assets originated on its platform. This transformation is driven by the dedicated team at Figure, known for their innovation, collaboration, and passion for building from the ground up. The company values individuals who approach tasks with an entrepreneurial mindset and embrace innovation in their work.
At Figure, every day presents an opportunity for continuous learning while maintaining a focus on impactful tasks. Join a team of accomplished leaders who have already generated significant value in the financial technology sector.
About the Role
We are looking for a dynamic and experienced Technical SEO Marketing Manager to join our team. This role plays a crucial part in driving growth by strategically managing SEO, collaborating with development teams for site optimization, and crafting effective landing pages across multiple channels. The ideal candidate should have a proven track record of leveraging SEO for profitability, possess strong technical skills to collaborate with developers effectively, and demonstrate creativity in building high-converting landing pages.
This role will report to the Director of Growth and will involve working as an individual contributor.
Key Responsibilities
Develop and execute a comprehensive SEO and content strategy to boost organic traffic and drive conversions.
Manage the blog, including enhancing existing content, coordinating with content creators, conducting keyword research, analyzing performance, and identifying optimization opportunities.
Track and report on vital SEO metrics like rankings, traffic, and conversions.
Collaborate with the development team to implement technical SEO suggestions and site enhancements for improved user experience and conversion rates.
Partner with marketing channel owners to create tailored landing pages that meet their specific requirements.
Conduct A/B tests and assess performance data to optimize landing page conversion rates.
Requirements
2-5 years of experience in digital marketing, with a focus on SEO strategy and execution.
Bachelor's degree in Marketing, Business, Computer Science, or related field.
Solid understanding of technical SEO principles, including website architecture, HTML, and structured data.
Proficiency in web analytics tools such as Google Analytics, FullStory, SEMrush, or ahrefs.
Experience with CMS platforms (e.g., WordPress, Dato) and website optimization tools.
Strong project management skills with the ability to prioritize tasks and meet deadlines.
Excellent communication and collaboration skills to work effectively across teams.
Innovative thinking and problem-solving skills to develop creative marketing solutions.
Experience with landing page builders, A/B testing tools, and Google Tag Manager would be advantageous.
Benefits and Perks
Competitive salary with growth opportunities.
Quarterly performance-based bonus.
Equity stock options package.
Comprehensive health, vision, dental insurance, and wellness programs for employees and their dependents.
Life and disability insurance coverage.
Company HSA, FSA, Dependent Care, 401k, and commuter benefits.
Up to 12 weeks of paid family leave.
Multiple work location options - in-office, remote, or hybrid.
Home office and technology stipend for remote employees.
Flexible time-off policy.
Continuing education reimbursement.
Routine team swag deliveries.
For CO, NY, CA, and WA residents, the salary range is $104,000-130,000 with up to a 25% Bonus and Equity. Actual compensation may vary based on individual candidate experience and location.
Regarding applicant data management, Figure follows specific laws determined by the residential location. California Residents can review our "California Employee and Prospective Employee Privacy Notice" for more details. By submitting an application, candidates acknowledge that they have read and understood the notice.
Note: Figure will not sponsor work visas for this position. All hires must verify identity and eligibility to work in the U.S. in compliance with federal law.
Figure is transforming financial services through its disruptive technology platform that is rapidly expanding and scaled. With a focus on efficient loan origination activities and a wide partner network, Figure aims to introduce new products that elevate industry efficiency and transparency. By integrating cutting-edge technology, Figure's platform enhances transparency in capital markets, fueled by a growing pool of assets originated on its platform. This transformation is driven by the dedicated team at Figure, known for their innovation, collaboration, and passion for building from the ground up. The company values individuals who approach tasks with an entrepreneurial mindset and embrace innovation in their work.
At Figure, every day presents an opportunity for continuous learning while maintaining a focus on impactful tasks. Join a team of accomplished leaders who have already generated significant value in the financial technology sector.
About the Role
We are looking for a dynamic and experienced Technical SEO Marketing Manager to join our team. This role plays a crucial part in driving growth by strategically managing SEO, collaborating with development teams for site optimization, and crafting effective landing pages across multiple channels. The ideal candidate should have a proven track record of leveraging SEO for profitability, possess strong technical skills to collaborate with developers effectively, and demonstrate creativity in building high-converting landing pages.
This role will report to the Director of Growth and will involve working as an individual contributor.
Key Responsibilities
Develop and execute a comprehensive SEO and content strategy to boost organic traffic and drive conversions.
Manage the blog, including enhancing existing content, coordinating with content creators, conducting keyword research, analyzing performance, and identifying optimization opportunities.
Track and report on vital SEO metrics like rankings, traffic, and conversions.
Collaborate with the development team to implement technical SEO suggestions and site enhancements for improved user experience and conversion rates.
Partner with marketing channel owners to create tailored landing pages that meet their specific requirements.
Conduct A/B tests and assess performance data to optimize landing page conversion rates.
Requirements
2-5 years of experience in digital marketing, with a focus on SEO strategy and execution.
Bachelor's degree in Marketing, Business, Computer Science, or related field.
Solid understanding of technical SEO principles, including website architecture, HTML, and structured data.
Proficiency in web analytics tools such as Google Analytics, FullStory, SEMrush, or ahrefs.
Experience with CMS platforms (e.g., WordPress, Dato) and website optimization tools.
Strong project management skills with the ability to prioritize tasks and meet deadlines.
Excellent communication and collaboration skills to work effectively across teams.
Innovative thinking and problem-solving skills to develop creative marketing solutions.
Experience with landing page builders, A/B testing tools, and Google Tag Manager would be advantageous.
Benefits and Perks
Competitive salary with growth opportunities.
Quarterly performance-based bonus.
Equity stock options package.
Comprehensive health, vision, dental insurance, and wellness programs for employees and their dependents.
Life and disability insurance coverage.
Company HSA, FSA, Dependent Care, 401k, and commuter benefits.
Up to 12 weeks of paid family leave.
Multiple work location options - in-office, remote, or hybrid.
Home office and technology stipend for remote employees.
Flexible time-off policy.
Continuing education reimbursement.
Routine team swag deliveries.
For CO, NY, CA, and WA residents, the salary range is $104,000-130,000 with up to a 25% Bonus and Equity. Actual compensation may vary based on individual candidate experience and location.
Regarding applicant data management, Figure follows specific laws determined by the residential location. California Residents can review our "California Employee and Prospective Employee Privacy Notice" for more details. By submitting an application, candidates acknowledge that they have read and understood the notice.
Note: Figure will not sponsor work visas for this position. All hires must verify identity and eligibility to work in the U.S. in compliance with federal law.
Figure
Director, Capital Markets
New York, USA
New York, USA
Full time
Office
About Figure
Figure is a leading company leveraging blockchain technology to revolutionize the financial services industry. This innovative organization has introduced several pioneering fintech solutions utilizing the Provenance blockchain across various sectors, such as loan origination, equity management, private fund services, as well as banking and payments. With a dedicated team of forward-thinkers, Figure has earned recognition as a global unicorn company.
The Figure team comprises individuals who are passionate, collaborative, and committed to driving technological advancements. Employees are encouraged to bring an entrepreneurial approach to their work and contribute to the culture of innovation that Figure fosters.
At Figure, continuous learning and impactful contributions are at the core of the daily work ethos. By joining the team, you engage with proven industry leaders who have generated substantial value in the FinTech landscape.
About The Role
The Director, Capital Markets position reports to the Head of Capital Markets and plays a vital role in supporting the growth of Figure Lending and its strategic initiatives in capital markets. Responsibilities include overseeing various capital markets projects such as Figure Connect Marketplace, managing warehouse facility negotiations and operations, and driving new business development efforts.
Collaborating with cross-functional teams across technology, credit, operations, marketing, legal, compliance, and finance, the Director is instrumental in establishing and maintaining key relationships with internal and external stakeholders to meet the organization's liquidity requirements.
What You’ll Do
Support the Head of Capital Markets in managing the Figure Connect Marketplace, including optimizing resources within Warehouse relationships and expanding product offerings. Collaborate with diverse teams to develop new financial products that align with Figure's vision and enhance market offerings. Leverage blockchain technology to enhance operational efficiency, reduce costs, and improve processes related to securitization and loan sales. Monitor loan performance in coordination with credit and operations teams, prepare investor updates, and communicate findings with rating agencies and other stakeholders.
What We Look For
Demonstrated experience in mortgage and consumer banking, asset-backed securities, capital markets, and regulatory compliance. Proficiency in financial modeling, Intex, and Bloomberg platforms. A robust network within the financial sector with a focus on institutional investors and consumer and residential loans. Excellent interpersonal skills, organizational capabilities, and effective leadership traits. Minimum of 5 years of experience in ABS issuance, investment banking, or the buy-side sector. A proactive and solutions-oriented approach, coupled with a keen interest in leveraging technology to transform financial services.
Benefits and Perks
Competitive salary, growth opportunities, performance-based bonuses, and equity stock options. Comprehensive health, vision, dental insurance, wellness programs, life and disability coverage, HSA, FSA, Dependent Care, 401k, and commuter benefits. Paid family leave, flexible work arrangements, home office and technology stipend, and continuing education reimbursement. Inclusive time-off plan, routine team swag deliveries, and more benefits to support a healthy work-life balance.
Please note: For residents in specific states with disclosed salary ranges, compensation may vary accordingly based on individual experience and location. Additionally, work visas will not be sponsored for this position. All selected candidates must demonstrate eligibility to work in the United States as required by federal regulations.
Figure is a leading company leveraging blockchain technology to revolutionize the financial services industry. This innovative organization has introduced several pioneering fintech solutions utilizing the Provenance blockchain across various sectors, such as loan origination, equity management, private fund services, as well as banking and payments. With a dedicated team of forward-thinkers, Figure has earned recognition as a global unicorn company.
The Figure team comprises individuals who are passionate, collaborative, and committed to driving technological advancements. Employees are encouraged to bring an entrepreneurial approach to their work and contribute to the culture of innovation that Figure fosters.
At Figure, continuous learning and impactful contributions are at the core of the daily work ethos. By joining the team, you engage with proven industry leaders who have generated substantial value in the FinTech landscape.
About The Role
The Director, Capital Markets position reports to the Head of Capital Markets and plays a vital role in supporting the growth of Figure Lending and its strategic initiatives in capital markets. Responsibilities include overseeing various capital markets projects such as Figure Connect Marketplace, managing warehouse facility negotiations and operations, and driving new business development efforts.
Collaborating with cross-functional teams across technology, credit, operations, marketing, legal, compliance, and finance, the Director is instrumental in establishing and maintaining key relationships with internal and external stakeholders to meet the organization's liquidity requirements.
What You’ll Do
Support the Head of Capital Markets in managing the Figure Connect Marketplace, including optimizing resources within Warehouse relationships and expanding product offerings. Collaborate with diverse teams to develop new financial products that align with Figure's vision and enhance market offerings. Leverage blockchain technology to enhance operational efficiency, reduce costs, and improve processes related to securitization and loan sales. Monitor loan performance in coordination with credit and operations teams, prepare investor updates, and communicate findings with rating agencies and other stakeholders.
What We Look For
Demonstrated experience in mortgage and consumer banking, asset-backed securities, capital markets, and regulatory compliance. Proficiency in financial modeling, Intex, and Bloomberg platforms. A robust network within the financial sector with a focus on institutional investors and consumer and residential loans. Excellent interpersonal skills, organizational capabilities, and effective leadership traits. Minimum of 5 years of experience in ABS issuance, investment banking, or the buy-side sector. A proactive and solutions-oriented approach, coupled with a keen interest in leveraging technology to transform financial services.
Benefits and Perks
Competitive salary, growth opportunities, performance-based bonuses, and equity stock options. Comprehensive health, vision, dental insurance, wellness programs, life and disability coverage, HSA, FSA, Dependent Care, 401k, and commuter benefits. Paid family leave, flexible work arrangements, home office and technology stipend, and continuing education reimbursement. Inclusive time-off plan, routine team swag deliveries, and more benefits to support a healthy work-life balance.
Please note: For residents in specific states with disclosed salary ranges, compensation may vary accordingly based on individual experience and location. Additionally, work visas will not be sponsored for this position. All selected candidates must demonstrate eligibility to work in the United States as required by federal regulations.
Figure
Licensed Customer Success Associate
St. Louis, USA
St. Louis, USA
Full time
Office
About Figure
Figure is a pioneering company in financial services with an advanced technology platform that is rapidly expanding. Leveraging its loan origination activities and network of partners, Figure aims to introduce new products that enhance efficiency and transparency in the industry. Through innovative technology integration, Figure's platform promotes transparency and efficiency in capital markets, supported by a growing pool of platform-originated assets. The team at Figure is known for their dedication, innovation, collaboration, and passion for starting new ventures. They are seeking individuals with an entrepreneurial mindset who embrace a culture of innovation.
Every day at Figure presents a learning opportunity and a chance to make a meaningful impact. Join a team of experienced leaders who have already generated substantial value in the financial technology sector.
About the Role
We are seeking motivated and customer-focused teammates with a keen interest in innovative blockchain technology and financial services. In this Customer Support Associate role, you will play a central role by providing product, technical, and educational support to potential and existing customers.
Utilizing your effective communication, problem-solving skills, and attention to detail, you will contribute to critical outcomes that support ongoing business initiatives, drive brand engagement, and ensure customer satisfaction. Your responsibility will include addressing customer queries, troubleshooting issues, and delivering solutions with knowledge and empathy.
Responsibilities
Serve as the primary point of contact and advocate for customers.
Address customer inquiries through various channels, ensuring exceptional customer service.
Educate customers about Figure and its products with enthusiasm.
Enhance brand recognition and loyalty by providing unparalleled support via phone, chat, and email.
Collect valuable insights to improve Figure's products, services, and customer experience.
Provide technical support and troubleshooting on potential issues.
Conduct meticulous video notary sessions and coordinate with multiple vendors when necessary.
Participate in training and licensing programs to expand team capabilities.
Contribute to a vibrant office atmosphere and team dynamics.
Requirements
Bachelor's degree from an accredited university preferred; at least one year of experience in customer-facing roles.
Active Mortgage Loan Originator (MLO) license in Missouri within the last five years.
Ability to obtain Missouri MLO licensing within 60 days of hiring.
Demonstrated track record of being a reliable team player.
Flexibility to adapt to evolving processes and structures.
Strong communication and problem-solving skills with a compassionate approach to customer service.
Completion of required compliance trainings.
Organizational skills with a process-driven mindset.
Quick learning ability and proficiency in navigating new technology platforms.
Benefits and Perks
Competitive salary with growth opportunities.
Quarterly performance-based bonus.
Equity stock options package.
Comprehensive health, vision, dental insurance, and wellness programs.
Life and disability insurance coverage.
Various financial benefits such as HSA, FSA, Dependent Care, 401k, and commuter benefits.
Up to 12 weeks of paid family leave.
Flexible work location options including in-office, remote, and hybrid.
Home office and technology stipend for remote workers.
Flexible time-off plan.
Continuing education reimbursement.
Routine team swag deliveries.
Salary range for CO, NY, CA, and WA residents is provided in the job application. Actual compensation may vary based on candidate experience and location.
California Residents: Please refer to our privacy notice for detailed information on how we handle applicant data.
Please note that Figure does not sponsor work visas for this position.
All hires must comply with federal laws regarding employment eligibility in the United States. Upon hire, individuals will be required to confirm identity and eligibility to work in the U.S. by completing necessary verification forms.
Figure is a pioneering company in financial services with an advanced technology platform that is rapidly expanding. Leveraging its loan origination activities and network of partners, Figure aims to introduce new products that enhance efficiency and transparency in the industry. Through innovative technology integration, Figure's platform promotes transparency and efficiency in capital markets, supported by a growing pool of platform-originated assets. The team at Figure is known for their dedication, innovation, collaboration, and passion for starting new ventures. They are seeking individuals with an entrepreneurial mindset who embrace a culture of innovation.
Every day at Figure presents a learning opportunity and a chance to make a meaningful impact. Join a team of experienced leaders who have already generated substantial value in the financial technology sector.
About the Role
We are seeking motivated and customer-focused teammates with a keen interest in innovative blockchain technology and financial services. In this Customer Support Associate role, you will play a central role by providing product, technical, and educational support to potential and existing customers.
Utilizing your effective communication, problem-solving skills, and attention to detail, you will contribute to critical outcomes that support ongoing business initiatives, drive brand engagement, and ensure customer satisfaction. Your responsibility will include addressing customer queries, troubleshooting issues, and delivering solutions with knowledge and empathy.
Responsibilities
Serve as the primary point of contact and advocate for customers.
Address customer inquiries through various channels, ensuring exceptional customer service.
Educate customers about Figure and its products with enthusiasm.
Enhance brand recognition and loyalty by providing unparalleled support via phone, chat, and email.
Collect valuable insights to improve Figure's products, services, and customer experience.
Provide technical support and troubleshooting on potential issues.
Conduct meticulous video notary sessions and coordinate with multiple vendors when necessary.
Participate in training and licensing programs to expand team capabilities.
Contribute to a vibrant office atmosphere and team dynamics.
Requirements
Bachelor's degree from an accredited university preferred; at least one year of experience in customer-facing roles.
Active Mortgage Loan Originator (MLO) license in Missouri within the last five years.
Ability to obtain Missouri MLO licensing within 60 days of hiring.
Demonstrated track record of being a reliable team player.
Flexibility to adapt to evolving processes and structures.
Strong communication and problem-solving skills with a compassionate approach to customer service.
Completion of required compliance trainings.
Organizational skills with a process-driven mindset.
Quick learning ability and proficiency in navigating new technology platforms.
Benefits and Perks
Competitive salary with growth opportunities.
Quarterly performance-based bonus.
Equity stock options package.
Comprehensive health, vision, dental insurance, and wellness programs.
Life and disability insurance coverage.
Various financial benefits such as HSA, FSA, Dependent Care, 401k, and commuter benefits.
Up to 12 weeks of paid family leave.
Flexible work location options including in-office, remote, and hybrid.
Home office and technology stipend for remote workers.
Flexible time-off plan.
Continuing education reimbursement.
Routine team swag deliveries.
Salary range for CO, NY, CA, and WA residents is provided in the job application. Actual compensation may vary based on candidate experience and location.
California Residents: Please refer to our privacy notice for detailed information on how we handle applicant data.
Please note that Figure does not sponsor work visas for this position.
All hires must comply with federal laws regarding employment eligibility in the United States. Upon hire, individuals will be required to confirm identity and eligibility to work in the U.S. by completing necessary verification forms.
Figure
Servicing Operations Associate
Reno, USA
Reno, USA
Full time
Office
About Figure
Figure is a pioneering company revolutionizing the financial services industry through innovative blockchain technology. Having achieved unicorn status, we are committed to fostering a creative and supportive environment where every team member can excel. We seek individuals with an entrepreneurial spirit who are passionate about driving innovation in a collaborative setting.
Our team comprises dynamic, innovative, and inquisitive individuals who thrive on developing cutting-edge technologies. We place a premium on individuals who approach challenges with an entrepreneurial mind and embrace our culture of constant innovation.
Every day at Figure presents opportunities for continuous learning while keeping a sharp focus on impactful work. Come join a team of accomplished leaders who have already made a significant impact in the FinTech domain.
About the Role
We are seeking driven and customer-focused team members interested in pioneering blockchain technology and financial services. In the Service Operations Analyst role within the Servicing department, you will play a pivotal part in supporting our customers and third parties across various loan products.
Your effective communication skills, solution-oriented approach, and meticulous attention to detail are vital in achieving key objectives such as enhancing customer experience, strengthening brand engagement, and ensuring customer success. By troubleshooting issues, providing solutions, and supporting multiple product lines with expertise and empathy, you will uphold Figure’s commitment to its customers.
Responsibilities
Serve as the primary point of contact to deliver unparalleled support to customers through email and outbound calls, emphasizing brand recognition.
Engage with customers and third parties through omnichannel communication to provide exceptional support for all Figure products.
Educate customers on servicing processes with enthusiasm and knowledge.
Manage loan administration tasks like reviewing loan documentation and processing payment assistance.
Collect valuable insights to contribute to process improvements and enhance customer experience.
Collaborate with various internal operational departments to process requests efficiently.
Offer technical support and troubleshoot a range of potential issues.
Participate in training programs to expand team capabilities.
Contribute to fostering a vibrant office atmosphere and cohesive team dynamic.
Requirements
Bachelor’s degree from an accredited university preferred, with at least 1 year of experience in a customer-facing or loan administration role.
Demonstrated track record as a reliable team player.
Prior experience in customer service related to loan products, such as HELOC, Mortgage, and Personal Loans, is preferred.
2 years of experience in loan administration functions like Escrow, subordinations, and payments preferred.
Ability to adapt to evolving processes and structures.
Proficient, friendly, and empathetic communication skills.
Completion of required compliance training.
Positive, problem-solving approach to customer service.
Strong organizational skills with a process-driven mindset.
Quick learner with a knack for navigating new technology platforms.
Benefits
Competitive salary and advancement opportunities.
Company quarterly performance-based bonus.
Equity stock options package.
Comprehensive health, vision, and dental insurance.
Employer-funded life and disability insurance coverage.
HSA, FSA, Dependent Care, 401k, and commuter benefits.
Up to 12 weeks of paid family leave.
Continuing education reimbursement.
Regular team swag deliveries.
(Note*: Hourly rate for CO, NY, CA, and WA residents is $22/hr with up to a 15% Bonus and Equity. Compensation may vary based on candidate experience and location considerations.)
Based on residential location, specific laws may govern how Figure handles applicant data. California Residents should review the California Employee and Prospective Employee Privacy Notice for further details. By submitting an application, candidates acknowledge and accept the notice terms.
Please note that Figure will not sponsor work visas for this position. All hires must provide verification of identity and eligibility to work in the US as mandated by federal law. Compliance with the necessary employment eligibility verification upon hiring is required.
Figure is a pioneering company revolutionizing the financial services industry through innovative blockchain technology. Having achieved unicorn status, we are committed to fostering a creative and supportive environment where every team member can excel. We seek individuals with an entrepreneurial spirit who are passionate about driving innovation in a collaborative setting.
Our team comprises dynamic, innovative, and inquisitive individuals who thrive on developing cutting-edge technologies. We place a premium on individuals who approach challenges with an entrepreneurial mind and embrace our culture of constant innovation.
Every day at Figure presents opportunities for continuous learning while keeping a sharp focus on impactful work. Come join a team of accomplished leaders who have already made a significant impact in the FinTech domain.
About the Role
We are seeking driven and customer-focused team members interested in pioneering blockchain technology and financial services. In the Service Operations Analyst role within the Servicing department, you will play a pivotal part in supporting our customers and third parties across various loan products.
Your effective communication skills, solution-oriented approach, and meticulous attention to detail are vital in achieving key objectives such as enhancing customer experience, strengthening brand engagement, and ensuring customer success. By troubleshooting issues, providing solutions, and supporting multiple product lines with expertise and empathy, you will uphold Figure’s commitment to its customers.
Responsibilities
Serve as the primary point of contact to deliver unparalleled support to customers through email and outbound calls, emphasizing brand recognition.
Engage with customers and third parties through omnichannel communication to provide exceptional support for all Figure products.
Educate customers on servicing processes with enthusiasm and knowledge.
Manage loan administration tasks like reviewing loan documentation and processing payment assistance.
Collect valuable insights to contribute to process improvements and enhance customer experience.
Collaborate with various internal operational departments to process requests efficiently.
Offer technical support and troubleshoot a range of potential issues.
Participate in training programs to expand team capabilities.
Contribute to fostering a vibrant office atmosphere and cohesive team dynamic.
Requirements
Bachelor’s degree from an accredited university preferred, with at least 1 year of experience in a customer-facing or loan administration role.
Demonstrated track record as a reliable team player.
Prior experience in customer service related to loan products, such as HELOC, Mortgage, and Personal Loans, is preferred.
2 years of experience in loan administration functions like Escrow, subordinations, and payments preferred.
Ability to adapt to evolving processes and structures.
Proficient, friendly, and empathetic communication skills.
Completion of required compliance training.
Positive, problem-solving approach to customer service.
Strong organizational skills with a process-driven mindset.
Quick learner with a knack for navigating new technology platforms.
Benefits
Competitive salary and advancement opportunities.
Company quarterly performance-based bonus.
Equity stock options package.
Comprehensive health, vision, and dental insurance.
Employer-funded life and disability insurance coverage.
HSA, FSA, Dependent Care, 401k, and commuter benefits.
Up to 12 weeks of paid family leave.
Continuing education reimbursement.
Regular team swag deliveries.
(Note*: Hourly rate for CO, NY, CA, and WA residents is $22/hr with up to a 15% Bonus and Equity. Compensation may vary based on candidate experience and location considerations.)
Based on residential location, specific laws may govern how Figure handles applicant data. California Residents should review the California Employee and Prospective Employee Privacy Notice for further details. By submitting an application, candidates acknowledge and accept the notice terms.
Please note that Figure will not sponsor work visas for this position. All hires must provide verification of identity and eligibility to work in the US as mandated by federal law. Compliance with the necessary employment eligibility verification upon hiring is required.
Figure
Staff Accountant
Reno, USA
Reno, USA
Full time
Office
About Figure
Figure is transforming financial services through its innovative and rapidly growing technology platform. Leveraging its platform and network of partners, Figure is set to introduce new products that improve industry efficiency and transparency. The platform utilizes advanced technology to foster transparent and efficient capital markets, driven by the increasing asset pool generated on the platform. The team at Figure is dedicated, innovative, collaborative, and passionate about building from the ground up. They welcome individuals with an entrepreneurial mindset who embrace a culture of innovation.
Each day at Figure is an opportunity for continuous learning and impactful work. Join a team of experienced leaders who have already made significant contributions to the financial technology sector.
About the Role:
Figure is seeking an enthusiastic Accountant with strong attention to detail and a drive to make a difference. In this role, you will handle monthly accounting tasks and contribute to process development as the company expands rapidly. Ownership of your work and a commitment to excellence are essential for success in a team that is reshaping the financial services landscape. We are looking for someone who is curious, proactive, and ready to collaborate. This position offers a chance to work in a fast-growing startup alongside industry experts in the Fintech and blockchain sphere.
Responsibilities:
Record journal entries, reconcile accounts, and address discrepancies where necessary.
Support month-end close activities by preparing journal entries, accruals, and reconciliations.
Oversee daily financial operations, including AR, AP, cash management, lending, and general accounting duties.
Prepare and analyze financial statements, ensuring data integrity.
Develop and implement accounting policies ensuring compliance with GAAP standards and enhancing internal controls.
Assist with external audits by preparing documentation and providing ongoing support.
Collaborate with cross-functional teams to identify opportunities for improvement and problem-solving.
Drive process enhancements and design automation solutions to streamline financial data for decision-making.
Manage ad hoc projects as the company scales.
Requirements:
Bachelor's degree in Accounting
Over 1 year of relevant accounting experience, with a background in tech startups and/or public accounting preferred.
Proficiency in US GAAP
Strong organizational skills and attention to detail
Ability to work independently, exercise judgment, and meet deadlines with minimal supervision
Adaptability and prioritization skills suited to a startup environment
Strong initiative in process improvement and operational streamlining
Proficient in Excel; experience with SAGE, Paycom, bill.com, and Expensify is a plus
Benefits:
Competitive salary with growth opportunities
Performance-based quarterly bonuses
Equity stock options
Comprehensive health, vision, dental insurance, and wellness programs
Life and disability insurance coverage
HSA, FSA, 401k, and commuter benefits
Up to 12 weeks of paid family leave
Remote and on-site work flexibility
Home office and technology stipend for remote workers
Flexible time-off policy
Continuing education reimbursement
Team swag deliveries
Salary for residents of CO, NY, CA, and WA ranges from $58,800 to $71,000 per year with a 25% Bonus and Equity. Actual compensation may vary based on experience and location.
Residents of California are advised to review the California Employee and Prospective Employee Privacy Notice for pertinent information. By applying, you acknowledge and agree to the notice requirements.
Figure does not sponsor work visas for this position. All hired individuals must verify identity and eligibility to work in the US upon employment as mandated by federal law.
Figure is transforming financial services through its innovative and rapidly growing technology platform. Leveraging its platform and network of partners, Figure is set to introduce new products that improve industry efficiency and transparency. The platform utilizes advanced technology to foster transparent and efficient capital markets, driven by the increasing asset pool generated on the platform. The team at Figure is dedicated, innovative, collaborative, and passionate about building from the ground up. They welcome individuals with an entrepreneurial mindset who embrace a culture of innovation.
Each day at Figure is an opportunity for continuous learning and impactful work. Join a team of experienced leaders who have already made significant contributions to the financial technology sector.
About the Role:
Figure is seeking an enthusiastic Accountant with strong attention to detail and a drive to make a difference. In this role, you will handle monthly accounting tasks and contribute to process development as the company expands rapidly. Ownership of your work and a commitment to excellence are essential for success in a team that is reshaping the financial services landscape. We are looking for someone who is curious, proactive, and ready to collaborate. This position offers a chance to work in a fast-growing startup alongside industry experts in the Fintech and blockchain sphere.
Responsibilities:
Record journal entries, reconcile accounts, and address discrepancies where necessary.
Support month-end close activities by preparing journal entries, accruals, and reconciliations.
Oversee daily financial operations, including AR, AP, cash management, lending, and general accounting duties.
Prepare and analyze financial statements, ensuring data integrity.
Develop and implement accounting policies ensuring compliance with GAAP standards and enhancing internal controls.
Assist with external audits by preparing documentation and providing ongoing support.
Collaborate with cross-functional teams to identify opportunities for improvement and problem-solving.
Drive process enhancements and design automation solutions to streamline financial data for decision-making.
Manage ad hoc projects as the company scales.
Requirements:
Bachelor's degree in Accounting
Over 1 year of relevant accounting experience, with a background in tech startups and/or public accounting preferred.
Proficiency in US GAAP
Strong organizational skills and attention to detail
Ability to work independently, exercise judgment, and meet deadlines with minimal supervision
Adaptability and prioritization skills suited to a startup environment
Strong initiative in process improvement and operational streamlining
Proficient in Excel; experience with SAGE, Paycom, bill.com, and Expensify is a plus
Benefits:
Competitive salary with growth opportunities
Performance-based quarterly bonuses
Equity stock options
Comprehensive health, vision, dental insurance, and wellness programs
Life and disability insurance coverage
HSA, FSA, 401k, and commuter benefits
Up to 12 weeks of paid family leave
Remote and on-site work flexibility
Home office and technology stipend for remote workers
Flexible time-off policy
Continuing education reimbursement
Team swag deliveries
Salary for residents of CO, NY, CA, and WA ranges from $58,800 to $71,000 per year with a 25% Bonus and Equity. Actual compensation may vary based on experience and location.
Residents of California are advised to review the California Employee and Prospective Employee Privacy Notice for pertinent information. By applying, you acknowledge and agree to the notice requirements.
Figure does not sponsor work visas for this position. All hired individuals must verify identity and eligibility to work in the US upon employment as mandated by federal law.
Figure
SEO Marketing Manager
San Francisco, USA
San Francisco, USA
Full time
Office
About Figure
Figure is at the forefront of transforming the financial services sector through its innovative and expanding technology platform. Leveraging its platform for loan origination activities and a wide network of partners, Figure is positioned to introduce and expand new products aimed at improving efficiency and transparency in the industry. The platform integrates cutting-edge technology to promote more transparent and efficient capital markets, driven by the increasing assets originated on the platform. The team at Figure is dedicated, characterized by their commitment, innovation, collaboration, and excitement for creating from the ground up. We welcome individuals who bring an entrepreneurial approach to their work and thrive in our culture of innovation.
Our team at Figure focuses on continuous learning and meaningful impact every day. Join a group of accomplished leaders who have already generated significant value in the financial technology domain.
About the Position
We are looking for a resourceful and seasoned technical SEO Marketing Manager to join our team. In this role, you will play a crucial part in driving growth by strategically managing SEO operations, collaborating with development teams for site optimization, and creating impactful landing pages across various channels. The ideal candidate will have a proven record of leveraging SEO for profitability, possess strong technical capabilities for troubleshooting and collaborating with developers, and exhibit creativity in developing high-converting landing pages.
This position is an individual contributor role reporting to the Director of Growth.
Responsibilities
Create and implement a detailed SEO and content strategy to boost organic traffic and enhance conversions.
Oversee the blog, which includes enhancing existing content, working with content creators, performing keyword research, evaluating performance, and identifying opportunities for refinement and growth.
Track and report on critical SEO metrics like rankings, traffic, and conversions.
Work with the development team to execute technical SEO recommendations and platform enhancements for enhancing user experience and increasing conversion rates.
Collaborate with marketing channel owners to understand their objectives and customize landing pages to align with their specific requirements.
Conduct A/B tests and analyze performance data to optimize landing page conversion rates.
Requirements
2-5 years of experience in digital marketing, specializing in SEO strategy and execution.
Bachelor’s degree in Marketing, Business, Computer Science, or related field.
Demonstrated proficiency in technical SEO principles, encompassing website architecture, HTML, and structured data.
Skilled in web analytics tools such as Google Analytics, FullStory, SEMrush, or ahrefs.
Experience with CMS platforms (e.g., WordPress, Dato) and website optimization tools.
Strong project management abilities with a knack for prioritizing tasks and meeting deadlines.
Excellent communication and collaboration skills to effectively work with cross-functional teams.
Innovative thinking and problem-solving skills to devise creative marketing solutions.
Knowledge of landing page builders (e.g., Unbounce, Instapage), A/B testing tools, and Google Tag Manager is advantageous.
Indicated salary range for residents in CO, NY, CA, and WA is $104,000-$130,000 with up to a 25% Bonus and Equity, subject to individual candidate experience and location. Note that Figure does not sponsor work visas for this role, and all hires must comply with employment eligibility verification requirements.
Figure is at the forefront of transforming the financial services sector through its innovative and expanding technology platform. Leveraging its platform for loan origination activities and a wide network of partners, Figure is positioned to introduce and expand new products aimed at improving efficiency and transparency in the industry. The platform integrates cutting-edge technology to promote more transparent and efficient capital markets, driven by the increasing assets originated on the platform. The team at Figure is dedicated, characterized by their commitment, innovation, collaboration, and excitement for creating from the ground up. We welcome individuals who bring an entrepreneurial approach to their work and thrive in our culture of innovation.
Our team at Figure focuses on continuous learning and meaningful impact every day. Join a group of accomplished leaders who have already generated significant value in the financial technology domain.
About the Position
We are looking for a resourceful and seasoned technical SEO Marketing Manager to join our team. In this role, you will play a crucial part in driving growth by strategically managing SEO operations, collaborating with development teams for site optimization, and creating impactful landing pages across various channels. The ideal candidate will have a proven record of leveraging SEO for profitability, possess strong technical capabilities for troubleshooting and collaborating with developers, and exhibit creativity in developing high-converting landing pages.
This position is an individual contributor role reporting to the Director of Growth.
Responsibilities
Create and implement a detailed SEO and content strategy to boost organic traffic and enhance conversions.
Oversee the blog, which includes enhancing existing content, working with content creators, performing keyword research, evaluating performance, and identifying opportunities for refinement and growth.
Track and report on critical SEO metrics like rankings, traffic, and conversions.
Work with the development team to execute technical SEO recommendations and platform enhancements for enhancing user experience and increasing conversion rates.
Collaborate with marketing channel owners to understand their objectives and customize landing pages to align with their specific requirements.
Conduct A/B tests and analyze performance data to optimize landing page conversion rates.
Requirements
2-5 years of experience in digital marketing, specializing in SEO strategy and execution.
Bachelor’s degree in Marketing, Business, Computer Science, or related field.
Demonstrated proficiency in technical SEO principles, encompassing website architecture, HTML, and structured data.
Skilled in web analytics tools such as Google Analytics, FullStory, SEMrush, or ahrefs.
Experience with CMS platforms (e.g., WordPress, Dato) and website optimization tools.
Strong project management abilities with a knack for prioritizing tasks and meeting deadlines.
Excellent communication and collaboration skills to effectively work with cross-functional teams.
Innovative thinking and problem-solving skills to devise creative marketing solutions.
Knowledge of landing page builders (e.g., Unbounce, Instapage), A/B testing tools, and Google Tag Manager is advantageous.
Indicated salary range for residents in CO, NY, CA, and WA is $104,000-$130,000 with up to a 25% Bonus and Equity, subject to individual candidate experience and location. Note that Figure does not sponsor work visas for this role, and all hires must comply with employment eligibility verification requirements.
Figure
Staff Accountant
San Francisco, USA
San Francisco, USA
Full time
Office
About Figure
Figure is transforming the financial services sector through its innovative and rapidly expanding technology platform. Leveraging its loan origination activities and extensive partner network, Figure is set to introduce and scale new products that increase efficiency and transparency in the industry. By utilizing cutting-edge technology, Figure's platform promotes transparent and efficient capital markets, supported by a growing pool of assets originated on the platform. The team at Figure is driven, innovative, collaborative, and passionate about pioneering new solutions. We seek individuals with an entrepreneurial mindset and a commitment to innovation.
Each day at Figure offers continuous learning and a focus on impactful work. Join a team of experienced leaders who have already generated significant value in the financial technology space.
About the Role
Figure is seeking a detail-oriented and impact-driven Accountant to contribute to their team. As an integral team member, you will handle monthly accounting tasks and help develop processes for rapid scaling. Taking ownership and pride in your work is crucial for being part of a team shaping the financial services industry. This role provides an excellent opportunity to work at a fast-growing startup alongside experienced leaders in the Fintech and blockchain sectors.
Responsibilities include:
Recording journal entries and reconciling accounts for specific business domains, ensuring data accuracy and proposing resolutions for discrepancies.
Supporting month-end close procedures, including preparing journal entries, accruals, and balance sheet reconciliations.
Leading daily financial operations, such as AR, AP, cash management, lending, and general accounting tasks.
Preparing financial statements, conducting analysis, validating integrity, and managing reconciliation processes.
Developing and implementing accounting policies and procedures to comply with GAAP and enhance internal controls.
Assisting in external audit management, including documentation preparation and ongoing support.
Collaborating with cross-functional teams to identify areas for improvement and solve problems.
Driving process enhancements and designing automation solutions to streamline financial data for better decision-making.
Handling ad hoc projects in line with company expansion.
Requirements:
Bachelor's degree in Accounting.
At least 1 year of relevant accounting experience, preferably in a tech startup or public accounting firm.
Deep knowledge of US GAAP.
Strong organizational skills and attention to detail.
Proactive, independent working style with the ability to meet tight deadlines.
Flexibility and adeptness in prioritizing tasks within a startup setting.
Proficiency in Excel.
Experience with SAGE, Paycom, bill.com, and Expensify is advantageous.
Benefits and Perks
Competitive salary with growth opportunities.
Quarterly performance-based bonuses.
Equity stock options.
Comprehensive health, vision, dental, and wellness programs for employees and dependents.
Life and disability insurance coverage provided by the employer.
Additional benefits like HSA, FSA, 401k, and commuter perks.
Up to 12 weeks of paid family leave.
Flexible work location options.
Home office and technology stipends for remote work.
Generous time-off policy.
Reimbursement for continuing education.
Regular team swag deliveries.
Salary range for CO, NY, CA, and WA residents is $58,800 - $71,000/year with a 25% Bonus and Equity. Compensation may vary based on experience and location.
Certain laws may affect Figure's management of applicant data depending on residential location. Applicants from California should review the California Employee and Prospective Employee Privacy Notice for details.
Figure does not sponsor work visas for this role. All hired individuals must provide proof of identity and eligibility to work in the US, as per federal regulations.
Figure is transforming the financial services sector through its innovative and rapidly expanding technology platform. Leveraging its loan origination activities and extensive partner network, Figure is set to introduce and scale new products that increase efficiency and transparency in the industry. By utilizing cutting-edge technology, Figure's platform promotes transparent and efficient capital markets, supported by a growing pool of assets originated on the platform. The team at Figure is driven, innovative, collaborative, and passionate about pioneering new solutions. We seek individuals with an entrepreneurial mindset and a commitment to innovation.
Each day at Figure offers continuous learning and a focus on impactful work. Join a team of experienced leaders who have already generated significant value in the financial technology space.
About the Role
Figure is seeking a detail-oriented and impact-driven Accountant to contribute to their team. As an integral team member, you will handle monthly accounting tasks and help develop processes for rapid scaling. Taking ownership and pride in your work is crucial for being part of a team shaping the financial services industry. This role provides an excellent opportunity to work at a fast-growing startup alongside experienced leaders in the Fintech and blockchain sectors.
Responsibilities include:
Recording journal entries and reconciling accounts for specific business domains, ensuring data accuracy and proposing resolutions for discrepancies.
Supporting month-end close procedures, including preparing journal entries, accruals, and balance sheet reconciliations.
Leading daily financial operations, such as AR, AP, cash management, lending, and general accounting tasks.
Preparing financial statements, conducting analysis, validating integrity, and managing reconciliation processes.
Developing and implementing accounting policies and procedures to comply with GAAP and enhance internal controls.
Assisting in external audit management, including documentation preparation and ongoing support.
Collaborating with cross-functional teams to identify areas for improvement and solve problems.
Driving process enhancements and designing automation solutions to streamline financial data for better decision-making.
Handling ad hoc projects in line with company expansion.
Requirements:
Bachelor's degree in Accounting.
At least 1 year of relevant accounting experience, preferably in a tech startup or public accounting firm.
Deep knowledge of US GAAP.
Strong organizational skills and attention to detail.
Proactive, independent working style with the ability to meet tight deadlines.
Flexibility and adeptness in prioritizing tasks within a startup setting.
Proficiency in Excel.
Experience with SAGE, Paycom, bill.com, and Expensify is advantageous.
Benefits and Perks
Competitive salary with growth opportunities.
Quarterly performance-based bonuses.
Equity stock options.
Comprehensive health, vision, dental, and wellness programs for employees and dependents.
Life and disability insurance coverage provided by the employer.
Additional benefits like HSA, FSA, 401k, and commuter perks.
Up to 12 weeks of paid family leave.
Flexible work location options.
Home office and technology stipends for remote work.
Generous time-off policy.
Reimbursement for continuing education.
Regular team swag deliveries.
Salary range for CO, NY, CA, and WA residents is $58,800 - $71,000/year with a 25% Bonus and Equity. Compensation may vary based on experience and location.
Certain laws may affect Figure's management of applicant data depending on residential location. Applicants from California should review the California Employee and Prospective Employee Privacy Notice for details.
Figure does not sponsor work visas for this role. All hired individuals must provide proof of identity and eligibility to work in the US, as per federal regulations.
Figure
Principal Software Engineer, Platform
San Francisco, USA
San Francisco, USA
Full time
Office
** About Figure**
Figure is transforming financial services through its innovative and rapidly expanding technology platform. Leveraging extensive partnerships and loan origination activities, Figure aims to introduce new products that drive efficiency and transparency within the industry. The platform, powered by cutting-edge technology, supports more transparent and efficient capital markets, fostering growth through the assets originated on it. The Figure team is dedicated, driven, and innovative, with a strong emphasis on collaboration and a passion for innovation. Individuals with an entrepreneurial mindset who value innovation will thrive in our culture.
At Figure, each day offers continuous learning opportunities while maintaining a focus on impactful work. Join a team of experienced leaders who have successfully generated significant value in the financial technology sector.
Role Overview
Figure Technology Solutions is actively growing its businesses, expanding teams, and elevating its technology solutions. We seek team members who are curious, innovative, and collaborative, with a core focus on engineering at the forefront of disrupting the financial services industry through a blockchain-native lending solution. Every engineer plays a pivotal role in shaping the team's dynamics and driving the company's growth.
As FTS advances its Lending as a Service platform, the role involves creating a shared software development platform, particularly focused on IAM (Identity and Access Management) technology. This position is critical for developing solutions to smoothly onboard partners and ensure a secure, user-friendly experience for customers and partners. Leveraging expertise in multitenant technology, the role involves collaborating across teams to establish a stable platform for all products.
Key Responsibilities
Lead with a tech-driven approach to solve real-world challenges
Collaborate with diverse teams across Engineering, Data Science, Product, and Leadership to seize opportunities and position FTS as a leader in the FinTech industry
Work in tandem with DevOps, SecOps, and business teams to deliver a secure, multi-tenant authentication environment for Lending as a Service
Partner with business teams and external partners to implement authentication integration using external identity providers
Develop robust customer authentication systems for B2C and B2B2C scenarios
Work with partners to enable Web3 wallet-based authentication
Provide guidance to development teams and troubleshoot technical issues
Design solutions with backward compatibility and seamless adoption
Establish and manage a company-wide platform for building internal tools, microservices, and customer-facing applications
Drive innovation within the lending platform and lead on security initiatives
Qualifications
Must exhibit a positive, team-focused attitude with a strong initiative to execute effectively
Bachelor’s degree or higher in Computer Science, Statistics, or related field
Minimum 12 years of software engineering experience in an agile environment
Leadership experience in projects with multitenant architecture
Proficiency in identity and authorization in a multitenant setting
Demonstrated ability to independently drive projects from conceptualization to release
Benefits and Perks
Competitive salary and opportunities for growth
Quarterly performance-based bonus opportunity
Equity stock options package
Comprehensive health, vision, dental insurance, and wellness programs
Life and disability insurance coverage
Various employee benefits including HSA, FSA, 401k, and commuter benefits
Paid family leave up to 12 weeks
Options for in-office, remote, or hybrid work setups
Home office and technology stipend for remote employees
Flexible time-off policy
Reimbursement for continuing education
Regular team swag deliveries
For residents in CO, NY, CA, and WA, the salary range is $156,640 - $234,960 with up to a 25% Bonus and Equity. Actual compensation may vary based on individual candidate experience and location.
Residents in California should review our California Employee and Prospective Employee Privacy Notice for more information. By submitting an application, you acknowledge that you have read and understood the notice.
FTS does not provide sponsorship for this position. All hires must verify their identity and eligibility to work in the United States in compliance with federal law.
Figure is transforming financial services through its innovative and rapidly expanding technology platform. Leveraging extensive partnerships and loan origination activities, Figure aims to introduce new products that drive efficiency and transparency within the industry. The platform, powered by cutting-edge technology, supports more transparent and efficient capital markets, fostering growth through the assets originated on it. The Figure team is dedicated, driven, and innovative, with a strong emphasis on collaboration and a passion for innovation. Individuals with an entrepreneurial mindset who value innovation will thrive in our culture.
At Figure, each day offers continuous learning opportunities while maintaining a focus on impactful work. Join a team of experienced leaders who have successfully generated significant value in the financial technology sector.
Role Overview
Figure Technology Solutions is actively growing its businesses, expanding teams, and elevating its technology solutions. We seek team members who are curious, innovative, and collaborative, with a core focus on engineering at the forefront of disrupting the financial services industry through a blockchain-native lending solution. Every engineer plays a pivotal role in shaping the team's dynamics and driving the company's growth.
As FTS advances its Lending as a Service platform, the role involves creating a shared software development platform, particularly focused on IAM (Identity and Access Management) technology. This position is critical for developing solutions to smoothly onboard partners and ensure a secure, user-friendly experience for customers and partners. Leveraging expertise in multitenant technology, the role involves collaborating across teams to establish a stable platform for all products.
Key Responsibilities
Lead with a tech-driven approach to solve real-world challenges
Collaborate with diverse teams across Engineering, Data Science, Product, and Leadership to seize opportunities and position FTS as a leader in the FinTech industry
Work in tandem with DevOps, SecOps, and business teams to deliver a secure, multi-tenant authentication environment for Lending as a Service
Partner with business teams and external partners to implement authentication integration using external identity providers
Develop robust customer authentication systems for B2C and B2B2C scenarios
Work with partners to enable Web3 wallet-based authentication
Provide guidance to development teams and troubleshoot technical issues
Design solutions with backward compatibility and seamless adoption
Establish and manage a company-wide platform for building internal tools, microservices, and customer-facing applications
Drive innovation within the lending platform and lead on security initiatives
Qualifications
Must exhibit a positive, team-focused attitude with a strong initiative to execute effectively
Bachelor’s degree or higher in Computer Science, Statistics, or related field
Minimum 12 years of software engineering experience in an agile environment
Leadership experience in projects with multitenant architecture
Proficiency in identity and authorization in a multitenant setting
Demonstrated ability to independently drive projects from conceptualization to release
Benefits and Perks
Competitive salary and opportunities for growth
Quarterly performance-based bonus opportunity
Equity stock options package
Comprehensive health, vision, dental insurance, and wellness programs
Life and disability insurance coverage
Various employee benefits including HSA, FSA, 401k, and commuter benefits
Paid family leave up to 12 weeks
Options for in-office, remote, or hybrid work setups
Home office and technology stipend for remote employees
Flexible time-off policy
Reimbursement for continuing education
Regular team swag deliveries
For residents in CO, NY, CA, and WA, the salary range is $156,640 - $234,960 with up to a 25% Bonus and Equity. Actual compensation may vary based on individual candidate experience and location.
Residents in California should review our California Employee and Prospective Employee Privacy Notice for more information. By submitting an application, you acknowledge that you have read and understood the notice.
FTS does not provide sponsorship for this position. All hires must verify their identity and eligibility to work in the United States in compliance with federal law.
Figure
Senior DevOps Engineer
Charlotte, USA
Charlotte, USA
Full time
Office
About Figure:
Figure is transforming financial services through its disruptive, advanced technology platform that is rapidly expanding. Leveraging its platform capabilities and partner network, Figure aims to introduce and scale new products that enhance industry efficiency and transparency. With cutting-edge technology, the platform fosters transparent and efficient capital markets, powered by a growing pool of assets. The Figure team thrives on innovation, collaboration, and passion for creating new solutions from the ground up. Entrepreneurial-minded individuals are valued, embracing a culture of innovation.
About the Role:
The Senior DevOps Engineer position at Figure Technology Solutions plays a crucial role in designing, implementing, and expanding the cloud infrastructure and engineer-focused platform tools. We seek a team member who is inquisitive, innovative, and collaborative to assist in supporting our transformative direct-to-consumer financial services products.
Responsibilities:
Enhance our internal platforms with new features to improve the engineer's experience.
Identify and address process-related issues proactively for improvements.
Drive the development of innovative technical solutions while following iterative principles.
Collaborate with project leads and software engineers across various teams.
Use technical skills to solve real-world problems and contribute to the team on-call rotation.
Qualifications:
3-4 years of experience in DevOps/SRE/development in an agile environment.
A solid understanding of DevOps best practices and the ability to troubleshoot complex issues.
Proficient in driving projects from concept to release.
Experience with cloud computing providers like GCP or AWS.
Skilled in Kubernetes, Kubernetes Operators, and modern API Gateways such as Kong or NGINX.
Proficiency in Go or a similar programming language.
Driven towards Infrastructure as Code utilizing Terraform or OpenTofu and automation tools like Atlantis or Terraform Cloud.
Experience in scaling CI/CD platforms like Github Actions and ArgoCD, focusing on engineer satisfaction.
Familiarity with maintaining high availability and high-traffic web environments.
Benefits and Perks:
Competitive salary and opportunities for growth.
Quarterly performance-based bonus.
Equity stock options package.
Comprehensive health, vision, dental insurance, and wellness programs.
Employer-funded life and disability insurance.
Various benefits such as HSA, FSA, 401k, and commuter benefits.
Up to 12 weeks of paid family leave.
Options for in-office, remote, or hybrid work locations.
Home office and technology stipends based on work location.
Flexible time-off plan for employee empowerment.
Reimbursement for continuing education.
Routine team swag deliveries.
For residents of CO, NY, CA, and WA, the salary range with a bonus and equity component may vary based on individual candidate experience and location. Note that Figure does not sponsor work visas for this role, and newly hired individuals will need to verify their eligibility to work in the U.S. upon hire.
Figure is transforming financial services through its disruptive, advanced technology platform that is rapidly expanding. Leveraging its platform capabilities and partner network, Figure aims to introduce and scale new products that enhance industry efficiency and transparency. With cutting-edge technology, the platform fosters transparent and efficient capital markets, powered by a growing pool of assets. The Figure team thrives on innovation, collaboration, and passion for creating new solutions from the ground up. Entrepreneurial-minded individuals are valued, embracing a culture of innovation.
About the Role:
The Senior DevOps Engineer position at Figure Technology Solutions plays a crucial role in designing, implementing, and expanding the cloud infrastructure and engineer-focused platform tools. We seek a team member who is inquisitive, innovative, and collaborative to assist in supporting our transformative direct-to-consumer financial services products.
Responsibilities:
Enhance our internal platforms with new features to improve the engineer's experience.
Identify and address process-related issues proactively for improvements.
Drive the development of innovative technical solutions while following iterative principles.
Collaborate with project leads and software engineers across various teams.
Use technical skills to solve real-world problems and contribute to the team on-call rotation.
Qualifications:
3-4 years of experience in DevOps/SRE/development in an agile environment.
A solid understanding of DevOps best practices and the ability to troubleshoot complex issues.
Proficient in driving projects from concept to release.
Experience with cloud computing providers like GCP or AWS.
Skilled in Kubernetes, Kubernetes Operators, and modern API Gateways such as Kong or NGINX.
Proficiency in Go or a similar programming language.
Driven towards Infrastructure as Code utilizing Terraform or OpenTofu and automation tools like Atlantis or Terraform Cloud.
Experience in scaling CI/CD platforms like Github Actions and ArgoCD, focusing on engineer satisfaction.
Familiarity with maintaining high availability and high-traffic web environments.
Benefits and Perks:
Competitive salary and opportunities for growth.
Quarterly performance-based bonus.
Equity stock options package.
Comprehensive health, vision, dental insurance, and wellness programs.
Employer-funded life and disability insurance.
Various benefits such as HSA, FSA, 401k, and commuter benefits.
Up to 12 weeks of paid family leave.
Options for in-office, remote, or hybrid work locations.
Home office and technology stipends based on work location.
Flexible time-off plan for employee empowerment.
Reimbursement for continuing education.
Routine team swag deliveries.
For residents of CO, NY, CA, and WA, the salary range with a bonus and equity component may vary based on individual candidate experience and location. Note that Figure does not sponsor work visas for this role, and newly hired individuals will need to verify their eligibility to work in the U.S. upon hire.
Figure
Senior DevOps Engineer
New York, USA
New York, USA
Full time
Office
About Figure
Figure is transforming financial services through its innovative technology platform. Leveraging its platform and extensive partner network, Figure aims to scale new products that enhance industry efficiency and transparency. The company's advanced technology fosters transparent and efficient capital markets. Figure's dedicated team values innovation, drive, collaboration, and a passion for creating from scratch.
About the Role
We are seeking a Senior DevOps Engineer at Figure Technology Solutions to contribute to architecting, implementing, and expanding our cloud infrastructure and platform tools. This role plays a crucial part in supporting our direct-to-consumer products that are reshaping the financial services sector.
Key Responsibilities
Enhance the engineer's experience through new feature implementations on internal platforms.
Proactively identify and solve problems to streamline processes.
Drive inventive technical solutions while adhering to iterative principles.
Collaborate with project leads and software engineers across various teams.
Utilize technical expertise to address real-world challenges.
Engage in a team on-call rotation as needed.
Requirements
3-4 years experience in DevOps, SRE, or development in an agile setting.
Strong knowledge of DevOps best practices and troubleshooting complex issues.
Ability to lead projects from concept to release.
Proficiency in cloud computing platforms like GCP or AWS.
Familiarity with Kubernetes, Kubernetes Operators, and modern API Gateways (e.g., Kong, NGINX).
Experience in Go or a similar programming language.
Proficiency in Infrastructure as Code using tools like Terraform or OpenTofu.
Experience in automation tools like Atlantis, Terraform Cloud, etc.
Proficiency in scaling CI/CD platforms (e.g., Github Actions, ArgoCD) with considerations for engineer satisfaction.
Experience in maintaining high availability and high-traffic production web environments.
Strong team player who enjoys collaboration.
Benefits and Perks
Competitive salary with room for growth.
Performance-based quarterly bonuses.
Equity stock options.
Comprehensive health, vision, dental insurance coverage and wellness program.
Life and disability insurance.
Company benefits like HSA, FSA, 401k, and commuter benefits.
Up to 12 weeks paid family leave.
Options for in-office, remote, or hybrid work.
Home office and technology stipend for remote workers.
Flexible time-off policy.
Continuing education reimbursement.
Regular team swag deliveries.
*Note: Salary range for residents in CO, NY, CA, and WA is $119,680 - $149,600 with up to a 25% bonus and equity. Final compensation may vary based on candidate experience and location feedback.
"As required by various laws, Figure will not provide work visas for this role. All hired individuals must verify identity and work eligibility in accordance with U.S. regulations upon employment."
Figure is transforming financial services through its innovative technology platform. Leveraging its platform and extensive partner network, Figure aims to scale new products that enhance industry efficiency and transparency. The company's advanced technology fosters transparent and efficient capital markets. Figure's dedicated team values innovation, drive, collaboration, and a passion for creating from scratch.
About the Role
We are seeking a Senior DevOps Engineer at Figure Technology Solutions to contribute to architecting, implementing, and expanding our cloud infrastructure and platform tools. This role plays a crucial part in supporting our direct-to-consumer products that are reshaping the financial services sector.
Key Responsibilities
Enhance the engineer's experience through new feature implementations on internal platforms.
Proactively identify and solve problems to streamline processes.
Drive inventive technical solutions while adhering to iterative principles.
Collaborate with project leads and software engineers across various teams.
Utilize technical expertise to address real-world challenges.
Engage in a team on-call rotation as needed.
Requirements
3-4 years experience in DevOps, SRE, or development in an agile setting.
Strong knowledge of DevOps best practices and troubleshooting complex issues.
Ability to lead projects from concept to release.
Proficiency in cloud computing platforms like GCP or AWS.
Familiarity with Kubernetes, Kubernetes Operators, and modern API Gateways (e.g., Kong, NGINX).
Experience in Go or a similar programming language.
Proficiency in Infrastructure as Code using tools like Terraform or OpenTofu.
Experience in automation tools like Atlantis, Terraform Cloud, etc.
Proficiency in scaling CI/CD platforms (e.g., Github Actions, ArgoCD) with considerations for engineer satisfaction.
Experience in maintaining high availability and high-traffic production web environments.
Strong team player who enjoys collaboration.
Benefits and Perks
Competitive salary with room for growth.
Performance-based quarterly bonuses.
Equity stock options.
Comprehensive health, vision, dental insurance coverage and wellness program.
Life and disability insurance.
Company benefits like HSA, FSA, 401k, and commuter benefits.
Up to 12 weeks paid family leave.
Options for in-office, remote, or hybrid work.
Home office and technology stipend for remote workers.
Flexible time-off policy.
Continuing education reimbursement.
Regular team swag deliveries.
*Note: Salary range for residents in CO, NY, CA, and WA is $119,680 - $149,600 with up to a 25% bonus and equity. Final compensation may vary based on candidate experience and location feedback.
"As required by various laws, Figure will not provide work visas for this role. All hired individuals must verify identity and work eligibility in accordance with U.S. regulations upon employment."
Figure
Senior Platform Engineer
San Francisco, USA
San Francisco, USA
Full time
Office
About Figure
Figure is transforming financial services through its disruptive, scalable, and rapidly expanding technology platform. With a focus on loan origination activities and an extensive network of partners, Figure is poised to introduce new products that enhance industry efficiency and transparency. The platform integrates cutting-edge technology to create transparent and efficient capital markets, supported by a growing pool of originated assets. Figure's dedicated team embodies passion and drive, fostering innovation and collaboration within a culture of entrepreneurship.
Overview
As a Senior DevOps Engineer at Figure Technology Solutions, you will be instrumental in designing, implementing, and expanding cloud infrastructure and platform tools. We seek a creative and collaborative team member to support our direct-to-consumer products that are reshaping the financial services sector.
Key Responsibilities
Enhance the functionality of internal platforms to optimize the engineer's experience.
Proactively identify and resolve challenges to streamline processes.
Drive innovative technical solutions following iterative principles.
Collaborate with project leads and software engineers in cross-functional teams.
Utilize technical expertise to address real-world problems effectively.
Participate in an on-call rotation within the team.
Qualifications
3-4 years of experience in DevOps/SRE/development within an agile environment.
Proficient in DevOps best practices with the ability to troubleshoot complex issues.
Skilled in taking a project from inception to release.
Experience with cloud computing providers like GCP or AWS.
Knowledge of Kubernetes, Kubernetes Operators, and modern API Gateways (e.g., Kong, NGINX).
Proficiency in Go or a similar programming language.
Proficient in Infrastructure as Code using tools like Terraform or OpenTofu, alongside automation with Atlantis, Terraform Cloud, or similar solutions.
Experience with scaling CI/CD platforms, such as Github Actions and ArgoCD, focusing on engineer satisfaction.
Background in managing high availability and high-traffic production web environments.
Strong collaboration and interpersonal skills.
Benefits
Competitive salary and opportunities for growth.
Quarterly performance-based bonus.
Equity stock options package.
Comprehensive health, vision, dental insurance, and wellness program.
Life and disability insurance coverage.
Various benefit options like HSA, FSA, 401k, and commuter benefits.
Up to 12 weeks paid family leave.
Flexible work options: in-office, remote, or hybrid.
Home office and technology stipend for remote workers.
Flexible time-off policy.
Continuing education reimbursement.
Team swag deliveries!
For residents of CO, NY, CA, and WA, salary ranges from $119,680 to $149,600 with up to a 25% Bonus and Equity. Compensation may vary depending on the candidate's experience and location.
Please refer to the California Employee and Prospective Employee Privacy Notice for details regarding how Figure manages applicant data. By submitting your application, you acknowledge and accept the terms of the notice.
(Note: Markdown content provided above due to the formatting structure required.)
Figure is transforming financial services through its disruptive, scalable, and rapidly expanding technology platform. With a focus on loan origination activities and an extensive network of partners, Figure is poised to introduce new products that enhance industry efficiency and transparency. The platform integrates cutting-edge technology to create transparent and efficient capital markets, supported by a growing pool of originated assets. Figure's dedicated team embodies passion and drive, fostering innovation and collaboration within a culture of entrepreneurship.
Overview
As a Senior DevOps Engineer at Figure Technology Solutions, you will be instrumental in designing, implementing, and expanding cloud infrastructure and platform tools. We seek a creative and collaborative team member to support our direct-to-consumer products that are reshaping the financial services sector.
Key Responsibilities
Enhance the functionality of internal platforms to optimize the engineer's experience.
Proactively identify and resolve challenges to streamline processes.
Drive innovative technical solutions following iterative principles.
Collaborate with project leads and software engineers in cross-functional teams.
Utilize technical expertise to address real-world problems effectively.
Participate in an on-call rotation within the team.
Qualifications
3-4 years of experience in DevOps/SRE/development within an agile environment.
Proficient in DevOps best practices with the ability to troubleshoot complex issues.
Skilled in taking a project from inception to release.
Experience with cloud computing providers like GCP or AWS.
Knowledge of Kubernetes, Kubernetes Operators, and modern API Gateways (e.g., Kong, NGINX).
Proficiency in Go or a similar programming language.
Proficient in Infrastructure as Code using tools like Terraform or OpenTofu, alongside automation with Atlantis, Terraform Cloud, or similar solutions.
Experience with scaling CI/CD platforms, such as Github Actions and ArgoCD, focusing on engineer satisfaction.
Background in managing high availability and high-traffic production web environments.
Strong collaboration and interpersonal skills.
Benefits
Competitive salary and opportunities for growth.
Quarterly performance-based bonus.
Equity stock options package.
Comprehensive health, vision, dental insurance, and wellness program.
Life and disability insurance coverage.
Various benefit options like HSA, FSA, 401k, and commuter benefits.
Up to 12 weeks paid family leave.
Flexible work options: in-office, remote, or hybrid.
Home office and technology stipend for remote workers.
Flexible time-off policy.
Continuing education reimbursement.
Team swag deliveries!
For residents of CO, NY, CA, and WA, salary ranges from $119,680 to $149,600 with up to a 25% Bonus and Equity. Compensation may vary depending on the candidate's experience and location.
Please refer to the California Employee and Prospective Employee Privacy Notice for details regarding how Figure manages applicant data. By submitting your application, you acknowledge and accept the terms of the notice.
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