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Profile
Figure
Website
www.figure.comNumber of employees
Not specified
Locations
United States
Markets
Description
Figure is a financial technology company with the mission of leveraging blockchain, AI and advanced analytics to unlock new access points for consumer credit products that can transform the financial lives of our customers. We provide home equity release solutions, including home equity lines of credit, home improvement loans and home buy-lease back offering for retirement. Concurrently, we are building a blockchain protocol for the origination, custody, trading and securitization of whole loans and other assets. Apply now to join our team.
Preferred payment options
Figure
Director, Capital Markets
New York, USA
New York, USA
Full time
Office
About Figure
Figure is a leading company leveraging blockchain technology to revolutionize the financial services industry. This innovative organization has introduced several pioneering fintech solutions utilizing the Provenance blockchain across various sectors, such as loan origination, equity management, private fund services, as well as banking and payments. With a dedicated team of forward-thinkers, Figure has earned recognition as a global unicorn company.
The Figure team comprises individuals who are passionate, collaborative, and committed to driving technological advancements. Employees are encouraged to bring an entrepreneurial approach to their work and contribute to the culture of innovation that Figure fosters.
At Figure, continuous learning and impactful contributions are at the core of the daily work ethos. By joining the team, you engage with proven industry leaders who have generated substantial value in the FinTech landscape.
About The Role
The Director, Capital Markets position reports to the Head of Capital Markets and plays a vital role in supporting the growth of Figure Lending and its strategic initiatives in capital markets. Responsibilities include overseeing various capital markets projects such as Figure Connect Marketplace, managing warehouse facility negotiations and operations, and driving new business development efforts.
Collaborating with cross-functional teams across technology, credit, operations, marketing, legal, compliance, and finance, the Director is instrumental in establishing and maintaining key relationships with internal and external stakeholders to meet the organization's liquidity requirements.
What You’ll Do
Support the Head of Capital Markets in managing the Figure Connect Marketplace, including optimizing resources within Warehouse relationships and expanding product offerings. Collaborate with diverse teams to develop new financial products that align with Figure's vision and enhance market offerings. Leverage blockchain technology to enhance operational efficiency, reduce costs, and improve processes related to securitization and loan sales. Monitor loan performance in coordination with credit and operations teams, prepare investor updates, and communicate findings with rating agencies and other stakeholders.
What We Look For
Demonstrated experience in mortgage and consumer banking, asset-backed securities, capital markets, and regulatory compliance. Proficiency in financial modeling, Intex, and Bloomberg platforms. A robust network within the financial sector with a focus on institutional investors and consumer and residential loans. Excellent interpersonal skills, organizational capabilities, and effective leadership traits. Minimum of 5 years of experience in ABS issuance, investment banking, or the buy-side sector. A proactive and solutions-oriented approach, coupled with a keen interest in leveraging technology to transform financial services.
Benefits and Perks
Competitive salary, growth opportunities, performance-based bonuses, and equity stock options. Comprehensive health, vision, dental insurance, wellness programs, life and disability coverage, HSA, FSA, Dependent Care, 401k, and commuter benefits. Paid family leave, flexible work arrangements, home office and technology stipend, and continuing education reimbursement. Inclusive time-off plan, routine team swag deliveries, and more benefits to support a healthy work-life balance.
Please note: For residents in specific states with disclosed salary ranges, compensation may vary accordingly based on individual experience and location. Additionally, work visas will not be sponsored for this position. All selected candidates must demonstrate eligibility to work in the United States as required by federal regulations.
Figure is a leading company leveraging blockchain technology to revolutionize the financial services industry. This innovative organization has introduced several pioneering fintech solutions utilizing the Provenance blockchain across various sectors, such as loan origination, equity management, private fund services, as well as banking and payments. With a dedicated team of forward-thinkers, Figure has earned recognition as a global unicorn company.
The Figure team comprises individuals who are passionate, collaborative, and committed to driving technological advancements. Employees are encouraged to bring an entrepreneurial approach to their work and contribute to the culture of innovation that Figure fosters.
At Figure, continuous learning and impactful contributions are at the core of the daily work ethos. By joining the team, you engage with proven industry leaders who have generated substantial value in the FinTech landscape.
About The Role
The Director, Capital Markets position reports to the Head of Capital Markets and plays a vital role in supporting the growth of Figure Lending and its strategic initiatives in capital markets. Responsibilities include overseeing various capital markets projects such as Figure Connect Marketplace, managing warehouse facility negotiations and operations, and driving new business development efforts.
Collaborating with cross-functional teams across technology, credit, operations, marketing, legal, compliance, and finance, the Director is instrumental in establishing and maintaining key relationships with internal and external stakeholders to meet the organization's liquidity requirements.
What You’ll Do
Support the Head of Capital Markets in managing the Figure Connect Marketplace, including optimizing resources within Warehouse relationships and expanding product offerings. Collaborate with diverse teams to develop new financial products that align with Figure's vision and enhance market offerings. Leverage blockchain technology to enhance operational efficiency, reduce costs, and improve processes related to securitization and loan sales. Monitor loan performance in coordination with credit and operations teams, prepare investor updates, and communicate findings with rating agencies and other stakeholders.
What We Look For
Demonstrated experience in mortgage and consumer banking, asset-backed securities, capital markets, and regulatory compliance. Proficiency in financial modeling, Intex, and Bloomberg platforms. A robust network within the financial sector with a focus on institutional investors and consumer and residential loans. Excellent interpersonal skills, organizational capabilities, and effective leadership traits. Minimum of 5 years of experience in ABS issuance, investment banking, or the buy-side sector. A proactive and solutions-oriented approach, coupled with a keen interest in leveraging technology to transform financial services.
Benefits and Perks
Competitive salary, growth opportunities, performance-based bonuses, and equity stock options. Comprehensive health, vision, dental insurance, wellness programs, life and disability coverage, HSA, FSA, Dependent Care, 401k, and commuter benefits. Paid family leave, flexible work arrangements, home office and technology stipend, and continuing education reimbursement. Inclusive time-off plan, routine team swag deliveries, and more benefits to support a healthy work-life balance.
Please note: For residents in specific states with disclosed salary ranges, compensation may vary accordingly based on individual experience and location. Additionally, work visas will not be sponsored for this position. All selected candidates must demonstrate eligibility to work in the United States as required by federal regulations.
Figure
Licensed Customer Success Associate
St. Louis, USA
St. Louis, USA
Full time
Office
About Figure
Figure is a pioneering company in financial services with an advanced technology platform that is rapidly expanding. Leveraging its loan origination activities and network of partners, Figure aims to introduce new products that enhance efficiency and transparency in the industry. Through innovative technology integration, Figure's platform promotes transparency and efficiency in capital markets, supported by a growing pool of platform-originated assets. The team at Figure is known for their dedication, innovation, collaboration, and passion for starting new ventures. They are seeking individuals with an entrepreneurial mindset who embrace a culture of innovation.
Every day at Figure presents a learning opportunity and a chance to make a meaningful impact. Join a team of experienced leaders who have already generated substantial value in the financial technology sector.
About the Role
We are seeking motivated and customer-focused teammates with a keen interest in innovative blockchain technology and financial services. In this Customer Support Associate role, you will play a central role by providing product, technical, and educational support to potential and existing customers.
Utilizing your effective communication, problem-solving skills, and attention to detail, you will contribute to critical outcomes that support ongoing business initiatives, drive brand engagement, and ensure customer satisfaction. Your responsibility will include addressing customer queries, troubleshooting issues, and delivering solutions with knowledge and empathy.
Responsibilities
Serve as the primary point of contact and advocate for customers.
Address customer inquiries through various channels, ensuring exceptional customer service.
Educate customers about Figure and its products with enthusiasm.
Enhance brand recognition and loyalty by providing unparalleled support via phone, chat, and email.
Collect valuable insights to improve Figure's products, services, and customer experience.
Provide technical support and troubleshooting on potential issues.
Conduct meticulous video notary sessions and coordinate with multiple vendors when necessary.
Participate in training and licensing programs to expand team capabilities.
Contribute to a vibrant office atmosphere and team dynamics.
Requirements
Bachelor's degree from an accredited university preferred; at least one year of experience in customer-facing roles.
Active Mortgage Loan Originator (MLO) license in Missouri within the last five years.
Ability to obtain Missouri MLO licensing within 60 days of hiring.
Demonstrated track record of being a reliable team player.
Flexibility to adapt to evolving processes and structures.
Strong communication and problem-solving skills with a compassionate approach to customer service.
Completion of required compliance trainings.
Organizational skills with a process-driven mindset.
Quick learning ability and proficiency in navigating new technology platforms.
Benefits and Perks
Competitive salary with growth opportunities.
Quarterly performance-based bonus.
Equity stock options package.
Comprehensive health, vision, dental insurance, and wellness programs.
Life and disability insurance coverage.
Various financial benefits such as HSA, FSA, Dependent Care, 401k, and commuter benefits.
Up to 12 weeks of paid family leave.
Flexible work location options including in-office, remote, and hybrid.
Home office and technology stipend for remote workers.
Flexible time-off plan.
Continuing education reimbursement.
Routine team swag deliveries.
Salary range for CO, NY, CA, and WA residents is provided in the job application. Actual compensation may vary based on candidate experience and location.
California Residents: Please refer to our privacy notice for detailed information on how we handle applicant data.
Please note that Figure does not sponsor work visas for this position.
All hires must comply with federal laws regarding employment eligibility in the United States. Upon hire, individuals will be required to confirm identity and eligibility to work in the U.S. by completing necessary verification forms.
Figure is a pioneering company in financial services with an advanced technology platform that is rapidly expanding. Leveraging its loan origination activities and network of partners, Figure aims to introduce new products that enhance efficiency and transparency in the industry. Through innovative technology integration, Figure's platform promotes transparency and efficiency in capital markets, supported by a growing pool of platform-originated assets. The team at Figure is known for their dedication, innovation, collaboration, and passion for starting new ventures. They are seeking individuals with an entrepreneurial mindset who embrace a culture of innovation.
Every day at Figure presents a learning opportunity and a chance to make a meaningful impact. Join a team of experienced leaders who have already generated substantial value in the financial technology sector.
About the Role
We are seeking motivated and customer-focused teammates with a keen interest in innovative blockchain technology and financial services. In this Customer Support Associate role, you will play a central role by providing product, technical, and educational support to potential and existing customers.
Utilizing your effective communication, problem-solving skills, and attention to detail, you will contribute to critical outcomes that support ongoing business initiatives, drive brand engagement, and ensure customer satisfaction. Your responsibility will include addressing customer queries, troubleshooting issues, and delivering solutions with knowledge and empathy.
Responsibilities
Serve as the primary point of contact and advocate for customers.
Address customer inquiries through various channels, ensuring exceptional customer service.
Educate customers about Figure and its products with enthusiasm.
Enhance brand recognition and loyalty by providing unparalleled support via phone, chat, and email.
Collect valuable insights to improve Figure's products, services, and customer experience.
Provide technical support and troubleshooting on potential issues.
Conduct meticulous video notary sessions and coordinate with multiple vendors when necessary.
Participate in training and licensing programs to expand team capabilities.
Contribute to a vibrant office atmosphere and team dynamics.
Requirements
Bachelor's degree from an accredited university preferred; at least one year of experience in customer-facing roles.
Active Mortgage Loan Originator (MLO) license in Missouri within the last five years.
Ability to obtain Missouri MLO licensing within 60 days of hiring.
Demonstrated track record of being a reliable team player.
Flexibility to adapt to evolving processes and structures.
Strong communication and problem-solving skills with a compassionate approach to customer service.
Completion of required compliance trainings.
Organizational skills with a process-driven mindset.
Quick learning ability and proficiency in navigating new technology platforms.
Benefits and Perks
Competitive salary with growth opportunities.
Quarterly performance-based bonus.
Equity stock options package.
Comprehensive health, vision, dental insurance, and wellness programs.
Life and disability insurance coverage.
Various financial benefits such as HSA, FSA, Dependent Care, 401k, and commuter benefits.
Up to 12 weeks of paid family leave.
Flexible work location options including in-office, remote, and hybrid.
Home office and technology stipend for remote workers.
Flexible time-off plan.
Continuing education reimbursement.
Routine team swag deliveries.
Salary range for CO, NY, CA, and WA residents is provided in the job application. Actual compensation may vary based on candidate experience and location.
California Residents: Please refer to our privacy notice for detailed information on how we handle applicant data.
Please note that Figure does not sponsor work visas for this position.
All hires must comply with federal laws regarding employment eligibility in the United States. Upon hire, individuals will be required to confirm identity and eligibility to work in the U.S. by completing necessary verification forms.
Figure
Servicing Operations Associate
Reno, USA
Reno, USA
Full time
Office
About Figure
Figure is a pioneering company revolutionizing the financial services industry through innovative blockchain technology. Having achieved unicorn status, we are committed to fostering a creative and supportive environment where every team member can excel. We seek individuals with an entrepreneurial spirit who are passionate about driving innovation in a collaborative setting.
Our team comprises dynamic, innovative, and inquisitive individuals who thrive on developing cutting-edge technologies. We place a premium on individuals who approach challenges with an entrepreneurial mind and embrace our culture of constant innovation.
Every day at Figure presents opportunities for continuous learning while keeping a sharp focus on impactful work. Come join a team of accomplished leaders who have already made a significant impact in the FinTech domain.
About the Role
We are seeking driven and customer-focused team members interested in pioneering blockchain technology and financial services. In the Service Operations Analyst role within the Servicing department, you will play a pivotal part in supporting our customers and third parties across various loan products.
Your effective communication skills, solution-oriented approach, and meticulous attention to detail are vital in achieving key objectives such as enhancing customer experience, strengthening brand engagement, and ensuring customer success. By troubleshooting issues, providing solutions, and supporting multiple product lines with expertise and empathy, you will uphold Figure’s commitment to its customers.
Responsibilities
Serve as the primary point of contact to deliver unparalleled support to customers through email and outbound calls, emphasizing brand recognition.
Engage with customers and third parties through omnichannel communication to provide exceptional support for all Figure products.
Educate customers on servicing processes with enthusiasm and knowledge.
Manage loan administration tasks like reviewing loan documentation and processing payment assistance.
Collect valuable insights to contribute to process improvements and enhance customer experience.
Collaborate with various internal operational departments to process requests efficiently.
Offer technical support and troubleshoot a range of potential issues.
Participate in training programs to expand team capabilities.
Contribute to fostering a vibrant office atmosphere and cohesive team dynamic.
Requirements
Bachelor’s degree from an accredited university preferred, with at least 1 year of experience in a customer-facing or loan administration role.
Demonstrated track record as a reliable team player.
Prior experience in customer service related to loan products, such as HELOC, Mortgage, and Personal Loans, is preferred.
2 years of experience in loan administration functions like Escrow, subordinations, and payments preferred.
Ability to adapt to evolving processes and structures.
Proficient, friendly, and empathetic communication skills.
Completion of required compliance training.
Positive, problem-solving approach to customer service.
Strong organizational skills with a process-driven mindset.
Quick learner with a knack for navigating new technology platforms.
Benefits
Competitive salary and advancement opportunities.
Company quarterly performance-based bonus.
Equity stock options package.
Comprehensive health, vision, and dental insurance.
Employer-funded life and disability insurance coverage.
HSA, FSA, Dependent Care, 401k, and commuter benefits.
Up to 12 weeks of paid family leave.
Continuing education reimbursement.
Regular team swag deliveries.
(Note*: Hourly rate for CO, NY, CA, and WA residents is $22/hr with up to a 15% Bonus and Equity. Compensation may vary based on candidate experience and location considerations.)
Based on residential location, specific laws may govern how Figure handles applicant data. California Residents should review the California Employee and Prospective Employee Privacy Notice for further details. By submitting an application, candidates acknowledge and accept the notice terms.
Please note that Figure will not sponsor work visas for this position. All hires must provide verification of identity and eligibility to work in the US as mandated by federal law. Compliance with the necessary employment eligibility verification upon hiring is required.
Figure is a pioneering company revolutionizing the financial services industry through innovative blockchain technology. Having achieved unicorn status, we are committed to fostering a creative and supportive environment where every team member can excel. We seek individuals with an entrepreneurial spirit who are passionate about driving innovation in a collaborative setting.
Our team comprises dynamic, innovative, and inquisitive individuals who thrive on developing cutting-edge technologies. We place a premium on individuals who approach challenges with an entrepreneurial mind and embrace our culture of constant innovation.
Every day at Figure presents opportunities for continuous learning while keeping a sharp focus on impactful work. Come join a team of accomplished leaders who have already made a significant impact in the FinTech domain.
About the Role
We are seeking driven and customer-focused team members interested in pioneering blockchain technology and financial services. In the Service Operations Analyst role within the Servicing department, you will play a pivotal part in supporting our customers and third parties across various loan products.
Your effective communication skills, solution-oriented approach, and meticulous attention to detail are vital in achieving key objectives such as enhancing customer experience, strengthening brand engagement, and ensuring customer success. By troubleshooting issues, providing solutions, and supporting multiple product lines with expertise and empathy, you will uphold Figure’s commitment to its customers.
Responsibilities
Serve as the primary point of contact to deliver unparalleled support to customers through email and outbound calls, emphasizing brand recognition.
Engage with customers and third parties through omnichannel communication to provide exceptional support for all Figure products.
Educate customers on servicing processes with enthusiasm and knowledge.
Manage loan administration tasks like reviewing loan documentation and processing payment assistance.
Collect valuable insights to contribute to process improvements and enhance customer experience.
Collaborate with various internal operational departments to process requests efficiently.
Offer technical support and troubleshoot a range of potential issues.
Participate in training programs to expand team capabilities.
Contribute to fostering a vibrant office atmosphere and cohesive team dynamic.
Requirements
Bachelor’s degree from an accredited university preferred, with at least 1 year of experience in a customer-facing or loan administration role.
Demonstrated track record as a reliable team player.
Prior experience in customer service related to loan products, such as HELOC, Mortgage, and Personal Loans, is preferred.
2 years of experience in loan administration functions like Escrow, subordinations, and payments preferred.
Ability to adapt to evolving processes and structures.
Proficient, friendly, and empathetic communication skills.
Completion of required compliance training.
Positive, problem-solving approach to customer service.
Strong organizational skills with a process-driven mindset.
Quick learner with a knack for navigating new technology platforms.
Benefits
Competitive salary and advancement opportunities.
Company quarterly performance-based bonus.
Equity stock options package.
Comprehensive health, vision, and dental insurance.
Employer-funded life and disability insurance coverage.
HSA, FSA, Dependent Care, 401k, and commuter benefits.
Up to 12 weeks of paid family leave.
Continuing education reimbursement.
Regular team swag deliveries.
(Note*: Hourly rate for CO, NY, CA, and WA residents is $22/hr with up to a 15% Bonus and Equity. Compensation may vary based on candidate experience and location considerations.)
Based on residential location, specific laws may govern how Figure handles applicant data. California Residents should review the California Employee and Prospective Employee Privacy Notice for further details. By submitting an application, candidates acknowledge and accept the notice terms.
Please note that Figure will not sponsor work visas for this position. All hires must provide verification of identity and eligibility to work in the US as mandated by federal law. Compliance with the necessary employment eligibility verification upon hiring is required.
Figure
Staff Accountant
Reno, USA
Reno, USA
Full time
Office
About Figure
Figure is transforming financial services through its innovative and rapidly growing technology platform. Leveraging its platform and network of partners, Figure is set to introduce new products that improve industry efficiency and transparency. The platform utilizes advanced technology to foster transparent and efficient capital markets, driven by the increasing asset pool generated on the platform. The team at Figure is dedicated, innovative, collaborative, and passionate about building from the ground up. They welcome individuals with an entrepreneurial mindset who embrace a culture of innovation.
Each day at Figure is an opportunity for continuous learning and impactful work. Join a team of experienced leaders who have already made significant contributions to the financial technology sector.
About the Role:
Figure is seeking an enthusiastic Accountant with strong attention to detail and a drive to make a difference. In this role, you will handle monthly accounting tasks and contribute to process development as the company expands rapidly. Ownership of your work and a commitment to excellence are essential for success in a team that is reshaping the financial services landscape. We are looking for someone who is curious, proactive, and ready to collaborate. This position offers a chance to work in a fast-growing startup alongside industry experts in the Fintech and blockchain sphere.
Responsibilities:
Record journal entries, reconcile accounts, and address discrepancies where necessary.
Support month-end close activities by preparing journal entries, accruals, and reconciliations.
Oversee daily financial operations, including AR, AP, cash management, lending, and general accounting duties.
Prepare and analyze financial statements, ensuring data integrity.
Develop and implement accounting policies ensuring compliance with GAAP standards and enhancing internal controls.
Assist with external audits by preparing documentation and providing ongoing support.
Collaborate with cross-functional teams to identify opportunities for improvement and problem-solving.
Drive process enhancements and design automation solutions to streamline financial data for decision-making.
Manage ad hoc projects as the company scales.
Requirements:
Bachelor's degree in Accounting
Over 1 year of relevant accounting experience, with a background in tech startups and/or public accounting preferred.
Proficiency in US GAAP
Strong organizational skills and attention to detail
Ability to work independently, exercise judgment, and meet deadlines with minimal supervision
Adaptability and prioritization skills suited to a startup environment
Strong initiative in process improvement and operational streamlining
Proficient in Excel; experience with SAGE, Paycom, bill.com, and Expensify is a plus
Benefits:
Competitive salary with growth opportunities
Performance-based quarterly bonuses
Equity stock options
Comprehensive health, vision, dental insurance, and wellness programs
Life and disability insurance coverage
HSA, FSA, 401k, and commuter benefits
Up to 12 weeks of paid family leave
Remote and on-site work flexibility
Home office and technology stipend for remote workers
Flexible time-off policy
Continuing education reimbursement
Team swag deliveries
Salary for residents of CO, NY, CA, and WA ranges from $58,800 to $71,000 per year with a 25% Bonus and Equity. Actual compensation may vary based on experience and location.
Residents of California are advised to review the California Employee and Prospective Employee Privacy Notice for pertinent information. By applying, you acknowledge and agree to the notice requirements.
Figure does not sponsor work visas for this position. All hired individuals must verify identity and eligibility to work in the US upon employment as mandated by federal law.
Figure is transforming financial services through its innovative and rapidly growing technology platform. Leveraging its platform and network of partners, Figure is set to introduce new products that improve industry efficiency and transparency. The platform utilizes advanced technology to foster transparent and efficient capital markets, driven by the increasing asset pool generated on the platform. The team at Figure is dedicated, innovative, collaborative, and passionate about building from the ground up. They welcome individuals with an entrepreneurial mindset who embrace a culture of innovation.
Each day at Figure is an opportunity for continuous learning and impactful work. Join a team of experienced leaders who have already made significant contributions to the financial technology sector.
About the Role:
Figure is seeking an enthusiastic Accountant with strong attention to detail and a drive to make a difference. In this role, you will handle monthly accounting tasks and contribute to process development as the company expands rapidly. Ownership of your work and a commitment to excellence are essential for success in a team that is reshaping the financial services landscape. We are looking for someone who is curious, proactive, and ready to collaborate. This position offers a chance to work in a fast-growing startup alongside industry experts in the Fintech and blockchain sphere.
Responsibilities:
Record journal entries, reconcile accounts, and address discrepancies where necessary.
Support month-end close activities by preparing journal entries, accruals, and reconciliations.
Oversee daily financial operations, including AR, AP, cash management, lending, and general accounting duties.
Prepare and analyze financial statements, ensuring data integrity.
Develop and implement accounting policies ensuring compliance with GAAP standards and enhancing internal controls.
Assist with external audits by preparing documentation and providing ongoing support.
Collaborate with cross-functional teams to identify opportunities for improvement and problem-solving.
Drive process enhancements and design automation solutions to streamline financial data for decision-making.
Manage ad hoc projects as the company scales.
Requirements:
Bachelor's degree in Accounting
Over 1 year of relevant accounting experience, with a background in tech startups and/or public accounting preferred.
Proficiency in US GAAP
Strong organizational skills and attention to detail
Ability to work independently, exercise judgment, and meet deadlines with minimal supervision
Adaptability and prioritization skills suited to a startup environment
Strong initiative in process improvement and operational streamlining
Proficient in Excel; experience with SAGE, Paycom, bill.com, and Expensify is a plus
Benefits:
Competitive salary with growth opportunities
Performance-based quarterly bonuses
Equity stock options
Comprehensive health, vision, dental insurance, and wellness programs
Life and disability insurance coverage
HSA, FSA, 401k, and commuter benefits
Up to 12 weeks of paid family leave
Remote and on-site work flexibility
Home office and technology stipend for remote workers
Flexible time-off policy
Continuing education reimbursement
Team swag deliveries
Salary for residents of CO, NY, CA, and WA ranges from $58,800 to $71,000 per year with a 25% Bonus and Equity. Actual compensation may vary based on experience and location.
Residents of California are advised to review the California Employee and Prospective Employee Privacy Notice for pertinent information. By applying, you acknowledge and agree to the notice requirements.
Figure does not sponsor work visas for this position. All hired individuals must verify identity and eligibility to work in the US upon employment as mandated by federal law.
Figure
SEO Marketing Manager
San Francisco, USA
San Francisco, USA
Full time
Office
About Figure
Figure is at the forefront of transforming the financial services sector through its innovative and expanding technology platform. Leveraging its platform for loan origination activities and a wide network of partners, Figure is positioned to introduce and expand new products aimed at improving efficiency and transparency in the industry. The platform integrates cutting-edge technology to promote more transparent and efficient capital markets, driven by the increasing assets originated on the platform. The team at Figure is dedicated, characterized by their commitment, innovation, collaboration, and excitement for creating from the ground up. We welcome individuals who bring an entrepreneurial approach to their work and thrive in our culture of innovation.
Our team at Figure focuses on continuous learning and meaningful impact every day. Join a group of accomplished leaders who have already generated significant value in the financial technology domain.
About the Position
We are looking for a resourceful and seasoned technical SEO Marketing Manager to join our team. In this role, you will play a crucial part in driving growth by strategically managing SEO operations, collaborating with development teams for site optimization, and creating impactful landing pages across various channels. The ideal candidate will have a proven record of leveraging SEO for profitability, possess strong technical capabilities for troubleshooting and collaborating with developers, and exhibit creativity in developing high-converting landing pages.
This position is an individual contributor role reporting to the Director of Growth.
Responsibilities
Create and implement a detailed SEO and content strategy to boost organic traffic and enhance conversions.
Oversee the blog, which includes enhancing existing content, working with content creators, performing keyword research, evaluating performance, and identifying opportunities for refinement and growth.
Track and report on critical SEO metrics like rankings, traffic, and conversions.
Work with the development team to execute technical SEO recommendations and platform enhancements for enhancing user experience and increasing conversion rates.
Collaborate with marketing channel owners to understand their objectives and customize landing pages to align with their specific requirements.
Conduct A/B tests and analyze performance data to optimize landing page conversion rates.
Requirements
2-5 years of experience in digital marketing, specializing in SEO strategy and execution.
Bachelor’s degree in Marketing, Business, Computer Science, or related field.
Demonstrated proficiency in technical SEO principles, encompassing website architecture, HTML, and structured data.
Skilled in web analytics tools such as Google Analytics, FullStory, SEMrush, or ahrefs.
Experience with CMS platforms (e.g., WordPress, Dato) and website optimization tools.
Strong project management abilities with a knack for prioritizing tasks and meeting deadlines.
Excellent communication and collaboration skills to effectively work with cross-functional teams.
Innovative thinking and problem-solving skills to devise creative marketing solutions.
Knowledge of landing page builders (e.g., Unbounce, Instapage), A/B testing tools, and Google Tag Manager is advantageous.
Indicated salary range for residents in CO, NY, CA, and WA is $104,000-$130,000 with up to a 25% Bonus and Equity, subject to individual candidate experience and location. Note that Figure does not sponsor work visas for this role, and all hires must comply with employment eligibility verification requirements.
Figure is at the forefront of transforming the financial services sector through its innovative and expanding technology platform. Leveraging its platform for loan origination activities and a wide network of partners, Figure is positioned to introduce and expand new products aimed at improving efficiency and transparency in the industry. The platform integrates cutting-edge technology to promote more transparent and efficient capital markets, driven by the increasing assets originated on the platform. The team at Figure is dedicated, characterized by their commitment, innovation, collaboration, and excitement for creating from the ground up. We welcome individuals who bring an entrepreneurial approach to their work and thrive in our culture of innovation.
Our team at Figure focuses on continuous learning and meaningful impact every day. Join a group of accomplished leaders who have already generated significant value in the financial technology domain.
About the Position
We are looking for a resourceful and seasoned technical SEO Marketing Manager to join our team. In this role, you will play a crucial part in driving growth by strategically managing SEO operations, collaborating with development teams for site optimization, and creating impactful landing pages across various channels. The ideal candidate will have a proven record of leveraging SEO for profitability, possess strong technical capabilities for troubleshooting and collaborating with developers, and exhibit creativity in developing high-converting landing pages.
This position is an individual contributor role reporting to the Director of Growth.
Responsibilities
Create and implement a detailed SEO and content strategy to boost organic traffic and enhance conversions.
Oversee the blog, which includes enhancing existing content, working with content creators, performing keyword research, evaluating performance, and identifying opportunities for refinement and growth.
Track and report on critical SEO metrics like rankings, traffic, and conversions.
Work with the development team to execute technical SEO recommendations and platform enhancements for enhancing user experience and increasing conversion rates.
Collaborate with marketing channel owners to understand their objectives and customize landing pages to align with their specific requirements.
Conduct A/B tests and analyze performance data to optimize landing page conversion rates.
Requirements
2-5 years of experience in digital marketing, specializing in SEO strategy and execution.
Bachelor’s degree in Marketing, Business, Computer Science, or related field.
Demonstrated proficiency in technical SEO principles, encompassing website architecture, HTML, and structured data.
Skilled in web analytics tools such as Google Analytics, FullStory, SEMrush, or ahrefs.
Experience with CMS platforms (e.g., WordPress, Dato) and website optimization tools.
Strong project management abilities with a knack for prioritizing tasks and meeting deadlines.
Excellent communication and collaboration skills to effectively work with cross-functional teams.
Innovative thinking and problem-solving skills to devise creative marketing solutions.
Knowledge of landing page builders (e.g., Unbounce, Instapage), A/B testing tools, and Google Tag Manager is advantageous.
Indicated salary range for residents in CO, NY, CA, and WA is $104,000-$130,000 with up to a 25% Bonus and Equity, subject to individual candidate experience and location. Note that Figure does not sponsor work visas for this role, and all hires must comply with employment eligibility verification requirements.
Figure
Staff Accountant
San Francisco, USA
San Francisco, USA
Full time
Office
About Figure
Figure is transforming the financial services sector through its innovative and rapidly expanding technology platform. Leveraging its loan origination activities and extensive partner network, Figure is set to introduce and scale new products that increase efficiency and transparency in the industry. By utilizing cutting-edge technology, Figure's platform promotes transparent and efficient capital markets, supported by a growing pool of assets originated on the platform. The team at Figure is driven, innovative, collaborative, and passionate about pioneering new solutions. We seek individuals with an entrepreneurial mindset and a commitment to innovation.
Each day at Figure offers continuous learning and a focus on impactful work. Join a team of experienced leaders who have already generated significant value in the financial technology space.
About the Role
Figure is seeking a detail-oriented and impact-driven Accountant to contribute to their team. As an integral team member, you will handle monthly accounting tasks and help develop processes for rapid scaling. Taking ownership and pride in your work is crucial for being part of a team shaping the financial services industry. This role provides an excellent opportunity to work at a fast-growing startup alongside experienced leaders in the Fintech and blockchain sectors.
Responsibilities include:
Recording journal entries and reconciling accounts for specific business domains, ensuring data accuracy and proposing resolutions for discrepancies.
Supporting month-end close procedures, including preparing journal entries, accruals, and balance sheet reconciliations.
Leading daily financial operations, such as AR, AP, cash management, lending, and general accounting tasks.
Preparing financial statements, conducting analysis, validating integrity, and managing reconciliation processes.
Developing and implementing accounting policies and procedures to comply with GAAP and enhance internal controls.
Assisting in external audit management, including documentation preparation and ongoing support.
Collaborating with cross-functional teams to identify areas for improvement and solve problems.
Driving process enhancements and designing automation solutions to streamline financial data for better decision-making.
Handling ad hoc projects in line with company expansion.
Requirements:
Bachelor's degree in Accounting.
At least 1 year of relevant accounting experience, preferably in a tech startup or public accounting firm.
Deep knowledge of US GAAP.
Strong organizational skills and attention to detail.
Proactive, independent working style with the ability to meet tight deadlines.
Flexibility and adeptness in prioritizing tasks within a startup setting.
Proficiency in Excel.
Experience with SAGE, Paycom, bill.com, and Expensify is advantageous.
Benefits and Perks
Competitive salary with growth opportunities.
Quarterly performance-based bonuses.
Equity stock options.
Comprehensive health, vision, dental, and wellness programs for employees and dependents.
Life and disability insurance coverage provided by the employer.
Additional benefits like HSA, FSA, 401k, and commuter perks.
Up to 12 weeks of paid family leave.
Flexible work location options.
Home office and technology stipends for remote work.
Generous time-off policy.
Reimbursement for continuing education.
Regular team swag deliveries.
Salary range for CO, NY, CA, and WA residents is $58,800 - $71,000/year with a 25% Bonus and Equity. Compensation may vary based on experience and location.
Certain laws may affect Figure's management of applicant data depending on residential location. Applicants from California should review the California Employee and Prospective Employee Privacy Notice for details.
Figure does not sponsor work visas for this role. All hired individuals must provide proof of identity and eligibility to work in the US, as per federal regulations.
Figure is transforming the financial services sector through its innovative and rapidly expanding technology platform. Leveraging its loan origination activities and extensive partner network, Figure is set to introduce and scale new products that increase efficiency and transparency in the industry. By utilizing cutting-edge technology, Figure's platform promotes transparent and efficient capital markets, supported by a growing pool of assets originated on the platform. The team at Figure is driven, innovative, collaborative, and passionate about pioneering new solutions. We seek individuals with an entrepreneurial mindset and a commitment to innovation.
Each day at Figure offers continuous learning and a focus on impactful work. Join a team of experienced leaders who have already generated significant value in the financial technology space.
About the Role
Figure is seeking a detail-oriented and impact-driven Accountant to contribute to their team. As an integral team member, you will handle monthly accounting tasks and help develop processes for rapid scaling. Taking ownership and pride in your work is crucial for being part of a team shaping the financial services industry. This role provides an excellent opportunity to work at a fast-growing startup alongside experienced leaders in the Fintech and blockchain sectors.
Responsibilities include:
Recording journal entries and reconciling accounts for specific business domains, ensuring data accuracy and proposing resolutions for discrepancies.
Supporting month-end close procedures, including preparing journal entries, accruals, and balance sheet reconciliations.
Leading daily financial operations, such as AR, AP, cash management, lending, and general accounting tasks.
Preparing financial statements, conducting analysis, validating integrity, and managing reconciliation processes.
Developing and implementing accounting policies and procedures to comply with GAAP and enhance internal controls.
Assisting in external audit management, including documentation preparation and ongoing support.
Collaborating with cross-functional teams to identify areas for improvement and solve problems.
Driving process enhancements and designing automation solutions to streamline financial data for better decision-making.
Handling ad hoc projects in line with company expansion.
Requirements:
Bachelor's degree in Accounting.
At least 1 year of relevant accounting experience, preferably in a tech startup or public accounting firm.
Deep knowledge of US GAAP.
Strong organizational skills and attention to detail.
Proactive, independent working style with the ability to meet tight deadlines.
Flexibility and adeptness in prioritizing tasks within a startup setting.
Proficiency in Excel.
Experience with SAGE, Paycom, bill.com, and Expensify is advantageous.
Benefits and Perks
Competitive salary with growth opportunities.
Quarterly performance-based bonuses.
Equity stock options.
Comprehensive health, vision, dental, and wellness programs for employees and dependents.
Life and disability insurance coverage provided by the employer.
Additional benefits like HSA, FSA, 401k, and commuter perks.
Up to 12 weeks of paid family leave.
Flexible work location options.
Home office and technology stipends for remote work.
Generous time-off policy.
Reimbursement for continuing education.
Regular team swag deliveries.
Salary range for CO, NY, CA, and WA residents is $58,800 - $71,000/year with a 25% Bonus and Equity. Compensation may vary based on experience and location.
Certain laws may affect Figure's management of applicant data depending on residential location. Applicants from California should review the California Employee and Prospective Employee Privacy Notice for details.
Figure does not sponsor work visas for this role. All hired individuals must provide proof of identity and eligibility to work in the US, as per federal regulations.
Figure
General Counsel
San Francisco, USA
San Francisco, USA
Full time
Office
About Figure
Figure is a company leading the transformation of the financial services industry through innovative blockchain technology.
Over the years, Figure has introduced several pioneering fintech solutions using the Provenance blockchain, catering to various sectors such as loan origination, equity management, private fund services, banking, and payments. The company's groundbreaking initiatives have earned it a coveted place among the world's unicorns.
The work environment at Figure is characterized by creativity, teamwork, and support, fostering a culture where every individual can excel. The team comprises driven, innovative, collaborative, and inquisitive professionals dedicated to developing cutting-edge technologies. Figure highly values individuals who bring an entrepreneurial mindset and a passion for innovation to their work.
Each day at Figure offers continuous learning opportunities and a focus on impactful tasks. By joining the team, you'll be part of proven leaders who have generated significant value in the FinTech sector.
About the Role
The General Counsel at Figure Technology Solutions and its affiliated entities will oversee all legal and regulatory aspects for the company, guiding it through its planned IPO. This executive position plays a pivotal role in shaping the company's strategic decisions related to capital, regulatory compliance, and business expansion. The General Counsel will collaborate with key stakeholders across various functions within the organization.
Responsibilities:
Manage a legal team providing guidance to lending product and operational groups
Collaborate with different teams to achieve organizational objectives while fostering cross-functional cooperation
Prepare the company for an IPO, ensuring compliance with securities regulations post-IPO
Keep abreast of ever-evolving regulatory requirements in the technology and financial sectors
Support regulatory examinations, audits, and diligence requests
Work closely with other teams to understand their processes and policy impact
Act as Corporate Secretary to the Board of Directors, overseeing corporate governance and advising on governance matters
Requirements:
Minimum 15 years of legal experience, ideally in both law firms and mortgage lending companies or government agencies
J.D. degree and membership in good standing with at least one state bar
Strong project management skills and the ability to coordinate across departments
Entrepreneurial spirit, strong work ethic, and a hands-on approach
Experience in consumer finance laws and regulations
Ability to see projects through completion and manage multiple projects simultaneously
Excellent communication skills and the ability to articulate complex issues to stakeholders
Proven ability to excel in a fast-paced startup environment
Preference for candidates with experience in public companies
Benefits and Perks:
Competitive salary and career growth opportunities
Quarterly performance-based bonuses
Equity stock options package
Comprehensive health, vision, dental insurance, and wellness program
Life and disability insurance coverage
Various benefits like HSA, FSA, 401k, and commuter benefits
Paid family leave
Flexible work location options
Home office and technology stipend
Generous time-off policy
Continuing education reimbursement
Regular team swag deliveries
Note: Salary range starts from $368,000 to $417,000 per year for residents of CO, NY, CA, and WA, with additional bonus and equity potential. Actual compensation may vary based on experience and location.
Applicants should note that Figure does not sponsor work visas for this position. All hires must be legally eligible to work in the U.S. and provide necessary documentation upon employment.
California Residents can refer to Figure's "California Employee and Prospective Employee Privacy Notice" for privacy-related information. By submitting an application, you acknowledge your understanding of the stated notice.
Figure is a company leading the transformation of the financial services industry through innovative blockchain technology.
Over the years, Figure has introduced several pioneering fintech solutions using the Provenance blockchain, catering to various sectors such as loan origination, equity management, private fund services, banking, and payments. The company's groundbreaking initiatives have earned it a coveted place among the world's unicorns.
The work environment at Figure is characterized by creativity, teamwork, and support, fostering a culture where every individual can excel. The team comprises driven, innovative, collaborative, and inquisitive professionals dedicated to developing cutting-edge technologies. Figure highly values individuals who bring an entrepreneurial mindset and a passion for innovation to their work.
Each day at Figure offers continuous learning opportunities and a focus on impactful tasks. By joining the team, you'll be part of proven leaders who have generated significant value in the FinTech sector.
About the Role
The General Counsel at Figure Technology Solutions and its affiliated entities will oversee all legal and regulatory aspects for the company, guiding it through its planned IPO. This executive position plays a pivotal role in shaping the company's strategic decisions related to capital, regulatory compliance, and business expansion. The General Counsel will collaborate with key stakeholders across various functions within the organization.
Responsibilities:
Manage a legal team providing guidance to lending product and operational groups
Collaborate with different teams to achieve organizational objectives while fostering cross-functional cooperation
Prepare the company for an IPO, ensuring compliance with securities regulations post-IPO
Keep abreast of ever-evolving regulatory requirements in the technology and financial sectors
Support regulatory examinations, audits, and diligence requests
Work closely with other teams to understand their processes and policy impact
Act as Corporate Secretary to the Board of Directors, overseeing corporate governance and advising on governance matters
Requirements:
Minimum 15 years of legal experience, ideally in both law firms and mortgage lending companies or government agencies
J.D. degree and membership in good standing with at least one state bar
Strong project management skills and the ability to coordinate across departments
Entrepreneurial spirit, strong work ethic, and a hands-on approach
Experience in consumer finance laws and regulations
Ability to see projects through completion and manage multiple projects simultaneously
Excellent communication skills and the ability to articulate complex issues to stakeholders
Proven ability to excel in a fast-paced startup environment
Preference for candidates with experience in public companies
Benefits and Perks:
Competitive salary and career growth opportunities
Quarterly performance-based bonuses
Equity stock options package
Comprehensive health, vision, dental insurance, and wellness program
Life and disability insurance coverage
Various benefits like HSA, FSA, 401k, and commuter benefits
Paid family leave
Flexible work location options
Home office and technology stipend
Generous time-off policy
Continuing education reimbursement
Regular team swag deliveries
Note: Salary range starts from $368,000 to $417,000 per year for residents of CO, NY, CA, and WA, with additional bonus and equity potential. Actual compensation may vary based on experience and location.
Applicants should note that Figure does not sponsor work visas for this position. All hires must be legally eligible to work in the U.S. and provide necessary documentation upon employment.
California Residents can refer to Figure's "California Employee and Prospective Employee Privacy Notice" for privacy-related information. By submitting an application, you acknowledge your understanding of the stated notice.
Figure
General Counsel
New York, USA
New York, USA
Full time
Office
About Figure
Figure is revolutionizing the financial services sector through blockchain technology. Within six years, Figure has introduced innovative fintech solutions leveraging the Provenance blockchain across various sectors, enhancing speed, efficiency, and cost savings for both consumers and institutions. As a globally recognized unicorn company, Figure values a collaborative and innovative work environment where individuals are empowered to excel. The team comprises dedicated professionals with a passion for pioneering technologies and a commitment to driving impactful change in the industry.
About the Role
The General Counsel at Figure Technology Solutions and its associated entities will oversee all legal affairs and regulatory compliance matters while guiding the company towards its anticipated IPO. This executive position carries significant influence over key strategic decisions, encompassing finance, regulatory adherence, and expansion of product offerings. Collaboration with various stakeholders is central to the General Counsel's responsibilities in advancing the company's core HELOC product and broader product range.
Responsibilities
Supervise a legal team offering guidance to lending product and operational units involved in direct and white-label loan origins.
Collaborate across corporate, commercial, capital markets, product, regulatory, and compliance divisions to achieve organizational objectives through cross-functional teamwork.
Prepare internal legal procedures for an IPO and establish post-IPO securities compliance and governance protocols.
Keep the company abreast of evolving regulatory frameworks in technology and financial services.
Provide senior-level input for regulatory reviews, external audits, and examinations by third parties.
Work closely across functions to understand diverse processes and the impact of policies on business operations.
Act as Corporate Secretary to the Board of Directors, ensuring sound corporate governance practices and serving as a governance advisor to the Board and executive team.
Requirements
15+ years of legal experience, ideally spanning both law firms and mortgage lending companies or government agencies.
J.D. and active membership in at least one state bar.
Proficiency in project management, facilitating interdepartmental collaboration effectively.
Strong entrepreneurial spirit, work ethic, and hands-on approach to problem-solving.
In-depth knowledge and application of key consumer finance laws and regulations.
Track record of shepherding projects from conception to completion.
Ability to manage multiple projects concurrently with meticulous attention to detail.
Exceptional communication skills for conveying plans, policies, and issues to stakeholders.
Comfort working in a fast-paced startup setting, preferably with public company exposure.
Benefits and Perks
Competitive salary with growth prospects.
Performance-based quarterly bonuses.
Equity stock options package.
Comprehensive health, vision, and dental insurance coverage.
Life and disability insurance funded by the employer.
Various benefits including HSA, FSA, 401k, and commuter perks.
Generous paid family leave.
Flexible work location options, including remote and hybrid arrangements.
Home office and technology stipend for remote work setups.
Flexible time-off policy to support work-life balance.
Education reimbursement program.
Regular team swag deliveries.
The salary range for residents in specific states is $368,000 - $417,000 per year (plus Bonus and Equity). Actual compensation may vary based on individual experience and location.
Certain laws may govern Figure's handling of applicant data based on residential location. California Residents are advised to review the California Employee and Prospective Employee Privacy Notice for details. By submitting an application, candidates acknowledge and agree to the notice terms. Kindly note that Figure does not offer work visa sponsorship for this position and will require verification of identity and eligibility to work in the U.S. as per federal regulations upon hiring.
Figure is revolutionizing the financial services sector through blockchain technology. Within six years, Figure has introduced innovative fintech solutions leveraging the Provenance blockchain across various sectors, enhancing speed, efficiency, and cost savings for both consumers and institutions. As a globally recognized unicorn company, Figure values a collaborative and innovative work environment where individuals are empowered to excel. The team comprises dedicated professionals with a passion for pioneering technologies and a commitment to driving impactful change in the industry.
About the Role
The General Counsel at Figure Technology Solutions and its associated entities will oversee all legal affairs and regulatory compliance matters while guiding the company towards its anticipated IPO. This executive position carries significant influence over key strategic decisions, encompassing finance, regulatory adherence, and expansion of product offerings. Collaboration with various stakeholders is central to the General Counsel's responsibilities in advancing the company's core HELOC product and broader product range.
Responsibilities
Supervise a legal team offering guidance to lending product and operational units involved in direct and white-label loan origins.
Collaborate across corporate, commercial, capital markets, product, regulatory, and compliance divisions to achieve organizational objectives through cross-functional teamwork.
Prepare internal legal procedures for an IPO and establish post-IPO securities compliance and governance protocols.
Keep the company abreast of evolving regulatory frameworks in technology and financial services.
Provide senior-level input for regulatory reviews, external audits, and examinations by third parties.
Work closely across functions to understand diverse processes and the impact of policies on business operations.
Act as Corporate Secretary to the Board of Directors, ensuring sound corporate governance practices and serving as a governance advisor to the Board and executive team.
Requirements
15+ years of legal experience, ideally spanning both law firms and mortgage lending companies or government agencies.
J.D. and active membership in at least one state bar.
Proficiency in project management, facilitating interdepartmental collaboration effectively.
Strong entrepreneurial spirit, work ethic, and hands-on approach to problem-solving.
In-depth knowledge and application of key consumer finance laws and regulations.
Track record of shepherding projects from conception to completion.
Ability to manage multiple projects concurrently with meticulous attention to detail.
Exceptional communication skills for conveying plans, policies, and issues to stakeholders.
Comfort working in a fast-paced startup setting, preferably with public company exposure.
Benefits and Perks
Competitive salary with growth prospects.
Performance-based quarterly bonuses.
Equity stock options package.
Comprehensive health, vision, and dental insurance coverage.
Life and disability insurance funded by the employer.
Various benefits including HSA, FSA, 401k, and commuter perks.
Generous paid family leave.
Flexible work location options, including remote and hybrid arrangements.
Home office and technology stipend for remote work setups.
Flexible time-off policy to support work-life balance.
Education reimbursement program.
Regular team swag deliveries.
The salary range for residents in specific states is $368,000 - $417,000 per year (plus Bonus and Equity). Actual compensation may vary based on individual experience and location.
Certain laws may govern Figure's handling of applicant data based on residential location. California Residents are advised to review the California Employee and Prospective Employee Privacy Notice for details. By submitting an application, candidates acknowledge and agree to the notice terms. Kindly note that Figure does not offer work visa sponsorship for this position and will require verification of identity and eligibility to work in the U.S. as per federal regulations upon hiring.
Figure
Principal Software Engineer, Platform
San Francisco, USA
San Francisco, USA
Full time
Office
** About Figure**
Figure is transforming financial services through its innovative and rapidly expanding technology platform. Leveraging extensive partnerships and loan origination activities, Figure aims to introduce new products that drive efficiency and transparency within the industry. The platform, powered by cutting-edge technology, supports more transparent and efficient capital markets, fostering growth through the assets originated on it. The Figure team is dedicated, driven, and innovative, with a strong emphasis on collaboration and a passion for innovation. Individuals with an entrepreneurial mindset who value innovation will thrive in our culture.
At Figure, each day offers continuous learning opportunities while maintaining a focus on impactful work. Join a team of experienced leaders who have successfully generated significant value in the financial technology sector.
Role Overview
Figure Technology Solutions is actively growing its businesses, expanding teams, and elevating its technology solutions. We seek team members who are curious, innovative, and collaborative, with a core focus on engineering at the forefront of disrupting the financial services industry through a blockchain-native lending solution. Every engineer plays a pivotal role in shaping the team's dynamics and driving the company's growth.
As FTS advances its Lending as a Service platform, the role involves creating a shared software development platform, particularly focused on IAM (Identity and Access Management) technology. This position is critical for developing solutions to smoothly onboard partners and ensure a secure, user-friendly experience for customers and partners. Leveraging expertise in multitenant technology, the role involves collaborating across teams to establish a stable platform for all products.
Key Responsibilities
Lead with a tech-driven approach to solve real-world challenges
Collaborate with diverse teams across Engineering, Data Science, Product, and Leadership to seize opportunities and position FTS as a leader in the FinTech industry
Work in tandem with DevOps, SecOps, and business teams to deliver a secure, multi-tenant authentication environment for Lending as a Service
Partner with business teams and external partners to implement authentication integration using external identity providers
Develop robust customer authentication systems for B2C and B2B2C scenarios
Work with partners to enable Web3 wallet-based authentication
Provide guidance to development teams and troubleshoot technical issues
Design solutions with backward compatibility and seamless adoption
Establish and manage a company-wide platform for building internal tools, microservices, and customer-facing applications
Drive innovation within the lending platform and lead on security initiatives
Qualifications
Must exhibit a positive, team-focused attitude with a strong initiative to execute effectively
Bachelor’s degree or higher in Computer Science, Statistics, or related field
Minimum 12 years of software engineering experience in an agile environment
Leadership experience in projects with multitenant architecture
Proficiency in identity and authorization in a multitenant setting
Demonstrated ability to independently drive projects from conceptualization to release
Benefits and Perks
Competitive salary and opportunities for growth
Quarterly performance-based bonus opportunity
Equity stock options package
Comprehensive health, vision, dental insurance, and wellness programs
Life and disability insurance coverage
Various employee benefits including HSA, FSA, 401k, and commuter benefits
Paid family leave up to 12 weeks
Options for in-office, remote, or hybrid work setups
Home office and technology stipend for remote employees
Flexible time-off policy
Reimbursement for continuing education
Regular team swag deliveries
For residents in CO, NY, CA, and WA, the salary range is $156,640 - $234,960 with up to a 25% Bonus and Equity. Actual compensation may vary based on individual candidate experience and location.
Residents in California should review our California Employee and Prospective Employee Privacy Notice for more information. By submitting an application, you acknowledge that you have read and understood the notice.
FTS does not provide sponsorship for this position. All hires must verify their identity and eligibility to work in the United States in compliance with federal law.
Figure is transforming financial services through its innovative and rapidly expanding technology platform. Leveraging extensive partnerships and loan origination activities, Figure aims to introduce new products that drive efficiency and transparency within the industry. The platform, powered by cutting-edge technology, supports more transparent and efficient capital markets, fostering growth through the assets originated on it. The Figure team is dedicated, driven, and innovative, with a strong emphasis on collaboration and a passion for innovation. Individuals with an entrepreneurial mindset who value innovation will thrive in our culture.
At Figure, each day offers continuous learning opportunities while maintaining a focus on impactful work. Join a team of experienced leaders who have successfully generated significant value in the financial technology sector.
Role Overview
Figure Technology Solutions is actively growing its businesses, expanding teams, and elevating its technology solutions. We seek team members who are curious, innovative, and collaborative, with a core focus on engineering at the forefront of disrupting the financial services industry through a blockchain-native lending solution. Every engineer plays a pivotal role in shaping the team's dynamics and driving the company's growth.
As FTS advances its Lending as a Service platform, the role involves creating a shared software development platform, particularly focused on IAM (Identity and Access Management) technology. This position is critical for developing solutions to smoothly onboard partners and ensure a secure, user-friendly experience for customers and partners. Leveraging expertise in multitenant technology, the role involves collaborating across teams to establish a stable platform for all products.
Key Responsibilities
Lead with a tech-driven approach to solve real-world challenges
Collaborate with diverse teams across Engineering, Data Science, Product, and Leadership to seize opportunities and position FTS as a leader in the FinTech industry
Work in tandem with DevOps, SecOps, and business teams to deliver a secure, multi-tenant authentication environment for Lending as a Service
Partner with business teams and external partners to implement authentication integration using external identity providers
Develop robust customer authentication systems for B2C and B2B2C scenarios
Work with partners to enable Web3 wallet-based authentication
Provide guidance to development teams and troubleshoot technical issues
Design solutions with backward compatibility and seamless adoption
Establish and manage a company-wide platform for building internal tools, microservices, and customer-facing applications
Drive innovation within the lending platform and lead on security initiatives
Qualifications
Must exhibit a positive, team-focused attitude with a strong initiative to execute effectively
Bachelor’s degree or higher in Computer Science, Statistics, or related field
Minimum 12 years of software engineering experience in an agile environment
Leadership experience in projects with multitenant architecture
Proficiency in identity and authorization in a multitenant setting
Demonstrated ability to independently drive projects from conceptualization to release
Benefits and Perks
Competitive salary and opportunities for growth
Quarterly performance-based bonus opportunity
Equity stock options package
Comprehensive health, vision, dental insurance, and wellness programs
Life and disability insurance coverage
Various employee benefits including HSA, FSA, 401k, and commuter benefits
Paid family leave up to 12 weeks
Options for in-office, remote, or hybrid work setups
Home office and technology stipend for remote employees
Flexible time-off policy
Reimbursement for continuing education
Regular team swag deliveries
For residents in CO, NY, CA, and WA, the salary range is $156,640 - $234,960 with up to a 25% Bonus and Equity. Actual compensation may vary based on individual candidate experience and location.
Residents in California should review our California Employee and Prospective Employee Privacy Notice for more information. By submitting an application, you acknowledge that you have read and understood the notice.
FTS does not provide sponsorship for this position. All hires must verify their identity and eligibility to work in the United States in compliance with federal law.
Figure
Senior DevOps Engineer
Charlotte, USA
Charlotte, USA
Full time
Office
About Figure:
Figure is transforming financial services through its disruptive, advanced technology platform that is rapidly expanding. Leveraging its platform capabilities and partner network, Figure aims to introduce and scale new products that enhance industry efficiency and transparency. With cutting-edge technology, the platform fosters transparent and efficient capital markets, powered by a growing pool of assets. The Figure team thrives on innovation, collaboration, and passion for creating new solutions from the ground up. Entrepreneurial-minded individuals are valued, embracing a culture of innovation.
About the Role:
The Senior DevOps Engineer position at Figure Technology Solutions plays a crucial role in designing, implementing, and expanding the cloud infrastructure and engineer-focused platform tools. We seek a team member who is inquisitive, innovative, and collaborative to assist in supporting our transformative direct-to-consumer financial services products.
Responsibilities:
Enhance our internal platforms with new features to improve the engineer's experience.
Identify and address process-related issues proactively for improvements.
Drive the development of innovative technical solutions while following iterative principles.
Collaborate with project leads and software engineers across various teams.
Use technical skills to solve real-world problems and contribute to the team on-call rotation.
Qualifications:
3-4 years of experience in DevOps/SRE/development in an agile environment.
A solid understanding of DevOps best practices and the ability to troubleshoot complex issues.
Proficient in driving projects from concept to release.
Experience with cloud computing providers like GCP or AWS.
Skilled in Kubernetes, Kubernetes Operators, and modern API Gateways such as Kong or NGINX.
Proficiency in Go or a similar programming language.
Driven towards Infrastructure as Code utilizing Terraform or OpenTofu and automation tools like Atlantis or Terraform Cloud.
Experience in scaling CI/CD platforms like Github Actions and ArgoCD, focusing on engineer satisfaction.
Familiarity with maintaining high availability and high-traffic web environments.
Benefits and Perks:
Competitive salary and opportunities for growth.
Quarterly performance-based bonus.
Equity stock options package.
Comprehensive health, vision, dental insurance, and wellness programs.
Employer-funded life and disability insurance.
Various benefits such as HSA, FSA, 401k, and commuter benefits.
Up to 12 weeks of paid family leave.
Options for in-office, remote, or hybrid work locations.
Home office and technology stipends based on work location.
Flexible time-off plan for employee empowerment.
Reimbursement for continuing education.
Routine team swag deliveries.
For residents of CO, NY, CA, and WA, the salary range with a bonus and equity component may vary based on individual candidate experience and location. Note that Figure does not sponsor work visas for this role, and newly hired individuals will need to verify their eligibility to work in the U.S. upon hire.
Figure is transforming financial services through its disruptive, advanced technology platform that is rapidly expanding. Leveraging its platform capabilities and partner network, Figure aims to introduce and scale new products that enhance industry efficiency and transparency. With cutting-edge technology, the platform fosters transparent and efficient capital markets, powered by a growing pool of assets. The Figure team thrives on innovation, collaboration, and passion for creating new solutions from the ground up. Entrepreneurial-minded individuals are valued, embracing a culture of innovation.
About the Role:
The Senior DevOps Engineer position at Figure Technology Solutions plays a crucial role in designing, implementing, and expanding the cloud infrastructure and engineer-focused platform tools. We seek a team member who is inquisitive, innovative, and collaborative to assist in supporting our transformative direct-to-consumer financial services products.
Responsibilities:
Enhance our internal platforms with new features to improve the engineer's experience.
Identify and address process-related issues proactively for improvements.
Drive the development of innovative technical solutions while following iterative principles.
Collaborate with project leads and software engineers across various teams.
Use technical skills to solve real-world problems and contribute to the team on-call rotation.
Qualifications:
3-4 years of experience in DevOps/SRE/development in an agile environment.
A solid understanding of DevOps best practices and the ability to troubleshoot complex issues.
Proficient in driving projects from concept to release.
Experience with cloud computing providers like GCP or AWS.
Skilled in Kubernetes, Kubernetes Operators, and modern API Gateways such as Kong or NGINX.
Proficiency in Go or a similar programming language.
Driven towards Infrastructure as Code utilizing Terraform or OpenTofu and automation tools like Atlantis or Terraform Cloud.
Experience in scaling CI/CD platforms like Github Actions and ArgoCD, focusing on engineer satisfaction.
Familiarity with maintaining high availability and high-traffic web environments.
Benefits and Perks:
Competitive salary and opportunities for growth.
Quarterly performance-based bonus.
Equity stock options package.
Comprehensive health, vision, dental insurance, and wellness programs.
Employer-funded life and disability insurance.
Various benefits such as HSA, FSA, 401k, and commuter benefits.
Up to 12 weeks of paid family leave.
Options for in-office, remote, or hybrid work locations.
Home office and technology stipends based on work location.
Flexible time-off plan for employee empowerment.
Reimbursement for continuing education.
Routine team swag deliveries.
For residents of CO, NY, CA, and WA, the salary range with a bonus and equity component may vary based on individual candidate experience and location. Note that Figure does not sponsor work visas for this role, and newly hired individuals will need to verify their eligibility to work in the U.S. upon hire.
Figure
Senior DevOps Engineer
New York, USA
New York, USA
Full time
Office
About Figure
Figure is transforming financial services through its innovative technology platform. Leveraging its platform and extensive partner network, Figure aims to scale new products that enhance industry efficiency and transparency. The company's advanced technology fosters transparent and efficient capital markets. Figure's dedicated team values innovation, drive, collaboration, and a passion for creating from scratch.
About the Role
We are seeking a Senior DevOps Engineer at Figure Technology Solutions to contribute to architecting, implementing, and expanding our cloud infrastructure and platform tools. This role plays a crucial part in supporting our direct-to-consumer products that are reshaping the financial services sector.
Key Responsibilities
Enhance the engineer's experience through new feature implementations on internal platforms.
Proactively identify and solve problems to streamline processes.
Drive inventive technical solutions while adhering to iterative principles.
Collaborate with project leads and software engineers across various teams.
Utilize technical expertise to address real-world challenges.
Engage in a team on-call rotation as needed.
Requirements
3-4 years experience in DevOps, SRE, or development in an agile setting.
Strong knowledge of DevOps best practices and troubleshooting complex issues.
Ability to lead projects from concept to release.
Proficiency in cloud computing platforms like GCP or AWS.
Familiarity with Kubernetes, Kubernetes Operators, and modern API Gateways (e.g., Kong, NGINX).
Experience in Go or a similar programming language.
Proficiency in Infrastructure as Code using tools like Terraform or OpenTofu.
Experience in automation tools like Atlantis, Terraform Cloud, etc.
Proficiency in scaling CI/CD platforms (e.g., Github Actions, ArgoCD) with considerations for engineer satisfaction.
Experience in maintaining high availability and high-traffic production web environments.
Strong team player who enjoys collaboration.
Benefits and Perks
Competitive salary with room for growth.
Performance-based quarterly bonuses.
Equity stock options.
Comprehensive health, vision, dental insurance coverage and wellness program.
Life and disability insurance.
Company benefits like HSA, FSA, 401k, and commuter benefits.
Up to 12 weeks paid family leave.
Options for in-office, remote, or hybrid work.
Home office and technology stipend for remote workers.
Flexible time-off policy.
Continuing education reimbursement.
Regular team swag deliveries.
*Note: Salary range for residents in CO, NY, CA, and WA is $119,680 - $149,600 with up to a 25% bonus and equity. Final compensation may vary based on candidate experience and location feedback.
"As required by various laws, Figure will not provide work visas for this role. All hired individuals must verify identity and work eligibility in accordance with U.S. regulations upon employment."
Figure is transforming financial services through its innovative technology platform. Leveraging its platform and extensive partner network, Figure aims to scale new products that enhance industry efficiency and transparency. The company's advanced technology fosters transparent and efficient capital markets. Figure's dedicated team values innovation, drive, collaboration, and a passion for creating from scratch.
About the Role
We are seeking a Senior DevOps Engineer at Figure Technology Solutions to contribute to architecting, implementing, and expanding our cloud infrastructure and platform tools. This role plays a crucial part in supporting our direct-to-consumer products that are reshaping the financial services sector.
Key Responsibilities
Enhance the engineer's experience through new feature implementations on internal platforms.
Proactively identify and solve problems to streamline processes.
Drive inventive technical solutions while adhering to iterative principles.
Collaborate with project leads and software engineers across various teams.
Utilize technical expertise to address real-world challenges.
Engage in a team on-call rotation as needed.
Requirements
3-4 years experience in DevOps, SRE, or development in an agile setting.
Strong knowledge of DevOps best practices and troubleshooting complex issues.
Ability to lead projects from concept to release.
Proficiency in cloud computing platforms like GCP or AWS.
Familiarity with Kubernetes, Kubernetes Operators, and modern API Gateways (e.g., Kong, NGINX).
Experience in Go or a similar programming language.
Proficiency in Infrastructure as Code using tools like Terraform or OpenTofu.
Experience in automation tools like Atlantis, Terraform Cloud, etc.
Proficiency in scaling CI/CD platforms (e.g., Github Actions, ArgoCD) with considerations for engineer satisfaction.
Experience in maintaining high availability and high-traffic production web environments.
Strong team player who enjoys collaboration.
Benefits and Perks
Competitive salary with room for growth.
Performance-based quarterly bonuses.
Equity stock options.
Comprehensive health, vision, dental insurance coverage and wellness program.
Life and disability insurance.
Company benefits like HSA, FSA, 401k, and commuter benefits.
Up to 12 weeks paid family leave.
Options for in-office, remote, or hybrid work.
Home office and technology stipend for remote workers.
Flexible time-off policy.
Continuing education reimbursement.
Regular team swag deliveries.
*Note: Salary range for residents in CO, NY, CA, and WA is $119,680 - $149,600 with up to a 25% bonus and equity. Final compensation may vary based on candidate experience and location feedback.
"As required by various laws, Figure will not provide work visas for this role. All hired individuals must verify identity and work eligibility in accordance with U.S. regulations upon employment."
Figure
Senior Platform Engineer
San Francisco, USA
San Francisco, USA
Full time
Office
About Figure
Figure is transforming financial services through its disruptive, scalable, and rapidly expanding technology platform. With a focus on loan origination activities and an extensive network of partners, Figure is poised to introduce new products that enhance industry efficiency and transparency. The platform integrates cutting-edge technology to create transparent and efficient capital markets, supported by a growing pool of originated assets. Figure's dedicated team embodies passion and drive, fostering innovation and collaboration within a culture of entrepreneurship.
Overview
As a Senior DevOps Engineer at Figure Technology Solutions, you will be instrumental in designing, implementing, and expanding cloud infrastructure and platform tools. We seek a creative and collaborative team member to support our direct-to-consumer products that are reshaping the financial services sector.
Key Responsibilities
Enhance the functionality of internal platforms to optimize the engineer's experience.
Proactively identify and resolve challenges to streamline processes.
Drive innovative technical solutions following iterative principles.
Collaborate with project leads and software engineers in cross-functional teams.
Utilize technical expertise to address real-world problems effectively.
Participate in an on-call rotation within the team.
Qualifications
3-4 years of experience in DevOps/SRE/development within an agile environment.
Proficient in DevOps best practices with the ability to troubleshoot complex issues.
Skilled in taking a project from inception to release.
Experience with cloud computing providers like GCP or AWS.
Knowledge of Kubernetes, Kubernetes Operators, and modern API Gateways (e.g., Kong, NGINX).
Proficiency in Go or a similar programming language.
Proficient in Infrastructure as Code using tools like Terraform or OpenTofu, alongside automation with Atlantis, Terraform Cloud, or similar solutions.
Experience with scaling CI/CD platforms, such as Github Actions and ArgoCD, focusing on engineer satisfaction.
Background in managing high availability and high-traffic production web environments.
Strong collaboration and interpersonal skills.
Benefits
Competitive salary and opportunities for growth.
Quarterly performance-based bonus.
Equity stock options package.
Comprehensive health, vision, dental insurance, and wellness program.
Life and disability insurance coverage.
Various benefit options like HSA, FSA, 401k, and commuter benefits.
Up to 12 weeks paid family leave.
Flexible work options: in-office, remote, or hybrid.
Home office and technology stipend for remote workers.
Flexible time-off policy.
Continuing education reimbursement.
Team swag deliveries!
For residents of CO, NY, CA, and WA, salary ranges from $119,680 to $149,600 with up to a 25% Bonus and Equity. Compensation may vary depending on the candidate's experience and location.
Please refer to the California Employee and Prospective Employee Privacy Notice for details regarding how Figure manages applicant data. By submitting your application, you acknowledge and accept the terms of the notice.
(Note: Markdown content provided above due to the formatting structure required.)
Figure is transforming financial services through its disruptive, scalable, and rapidly expanding technology platform. With a focus on loan origination activities and an extensive network of partners, Figure is poised to introduce new products that enhance industry efficiency and transparency. The platform integrates cutting-edge technology to create transparent and efficient capital markets, supported by a growing pool of originated assets. Figure's dedicated team embodies passion and drive, fostering innovation and collaboration within a culture of entrepreneurship.
Overview
As a Senior DevOps Engineer at Figure Technology Solutions, you will be instrumental in designing, implementing, and expanding cloud infrastructure and platform tools. We seek a creative and collaborative team member to support our direct-to-consumer products that are reshaping the financial services sector.
Key Responsibilities
Enhance the functionality of internal platforms to optimize the engineer's experience.
Proactively identify and resolve challenges to streamline processes.
Drive innovative technical solutions following iterative principles.
Collaborate with project leads and software engineers in cross-functional teams.
Utilize technical expertise to address real-world problems effectively.
Participate in an on-call rotation within the team.
Qualifications
3-4 years of experience in DevOps/SRE/development within an agile environment.
Proficient in DevOps best practices with the ability to troubleshoot complex issues.
Skilled in taking a project from inception to release.
Experience with cloud computing providers like GCP or AWS.
Knowledge of Kubernetes, Kubernetes Operators, and modern API Gateways (e.g., Kong, NGINX).
Proficiency in Go or a similar programming language.
Proficient in Infrastructure as Code using tools like Terraform or OpenTofu, alongside automation with Atlantis, Terraform Cloud, or similar solutions.
Experience with scaling CI/CD platforms, such as Github Actions and ArgoCD, focusing on engineer satisfaction.
Background in managing high availability and high-traffic production web environments.
Strong collaboration and interpersonal skills.
Benefits
Competitive salary and opportunities for growth.
Quarterly performance-based bonus.
Equity stock options package.
Comprehensive health, vision, dental insurance, and wellness program.
Life and disability insurance coverage.
Various benefit options like HSA, FSA, 401k, and commuter benefits.
Up to 12 weeks paid family leave.
Flexible work options: in-office, remote, or hybrid.
Home office and technology stipend for remote workers.
Flexible time-off policy.
Continuing education reimbursement.
Team swag deliveries!
For residents of CO, NY, CA, and WA, salary ranges from $119,680 to $149,600 with up to a 25% Bonus and Equity. Compensation may vary depending on the candidate's experience and location.
Please refer to the California Employee and Prospective Employee Privacy Notice for details regarding how Figure manages applicant data. By submitting your application, you acknowledge and accept the terms of the notice.
(Note: Markdown content provided above due to the formatting structure required.)
Figure
Workforce Management Analyst, Real Time Adherence
Charlotte, USA
Charlotte, USA
Full time
Office
About Figure
Figure is at the forefront of revolutionizing financial services through its innovative and rapidly expanding technology platform. The company leverages its platform and network of partners to enhance operational efficiency and transparency within the industry. Figure's commitment to incorporating cutting-edge technology aims to create transparent and efficient capital markets. The team at Figure is known for their dedication, innovation, teamwork, and passion for creating something new. Individuals with an entrepreneurial mindset who thrive on innovation are highly valued.
Every day at Figure presents opportunities for continuous learning while maintaining a productive focus on making a meaningful impact. Join a team of experienced leaders who have already generated substantial value in the financial technology sector.
About the Role
We are in search of a detail-oriented Workforce Management Analyst specializing in scheduling and real-time adherence (RTA) to join our team. The role involves streamlining workforce schedules for optimal resource allocation to meet service-level goals. Your proficiency in telephony systems will play a crucial role in providing insights and recommendations for improving call routing and handling within the Customer Operations team.
Responsibilities
Monitor real-time adherence to schedules and service level agreements using workforce management tools.
Address deviations from planned staffing levels and service targets promptly.
Adjust staffing allocations in real-time to optimize resource utilization and meet service objectives.
Anticipate and respond to fluctuations in contact volume and staffing needs throughout the day.
Collaborate with operations and support teams to implement necessary schedule adjustments during the day.
Communicate effectively with team members and stakeholders to ensure seamless execution of changes.
Analyze real-time performance metrics to identify trends and areas for enhancement.
Generate and distribute real-time and daily performance reports to key stakeholders.
Use data analysis to provide insights and recommendations for operational efficiency and enhanced service delivery.
Act as a key point of contact for escalations regarding staffing issues or operational disruptions.
Collaborate with management and support teams to resolve issues promptly and minimize service delivery impact.
Requirements
Minimum of 2 years of experience in conducting WFM functions, particularly in scheduling and RTA within a contact center environment.
Proficiency in workforce management software and telephony systems such as Calabrio, Verint, NICE, and various Automatic Call Distributors and IVR systems.
Strong Excel skills with the ability to organize and analyze data effectively.
Self-motivated with a focus on task completion and the ability to work independently.
Strong interpersonal skills to build rapport with teams across different functions and levels.
Positive attitude and adaptability to work in a team environment while responding quickly to changing circumstances.
Familiarity with the financial services regulatory environment.
Benefits and Perks
Competitive salary and opportunities for growth.
Quarterly performance-based bonus.
Equity stock options.
Comprehensive health, vision, dental insurance, and wellness program for employees and their dependents.
Employer-funded life and disability insurance.
Company benefits include HSA, FSA, Dependent Care, 401k, and commuter benefits.
Up to 12 weeks of paid family leave.
Options for in-office, remote, and hybrid work locations.
Home office and technology stipends for employees working outside a traditional office setting most of the time.
Flexible time-off policy.
Reimbursement for continuing education.
Regular team swag deliveries.
Salary range for CO, NY, CA, and WA residents: $51,920 - $64,900/year with a 25% Bonus and Equity. Compensation may vary based on individual experience and location.
Depending on your residential location, certain laws may regulate how Figure handles applicant data. California Residents should review the “California Employee and Prospective Employee Privacy Notice” for details. By submitting an application, you agree to the notice terms.
Figure does not sponsor work visas for this position. All hires must verify identity and eligibility to work in the U.S. in compliance with federal law upon employment.
Figure is at the forefront of revolutionizing financial services through its innovative and rapidly expanding technology platform. The company leverages its platform and network of partners to enhance operational efficiency and transparency within the industry. Figure's commitment to incorporating cutting-edge technology aims to create transparent and efficient capital markets. The team at Figure is known for their dedication, innovation, teamwork, and passion for creating something new. Individuals with an entrepreneurial mindset who thrive on innovation are highly valued.
Every day at Figure presents opportunities for continuous learning while maintaining a productive focus on making a meaningful impact. Join a team of experienced leaders who have already generated substantial value in the financial technology sector.
About the Role
We are in search of a detail-oriented Workforce Management Analyst specializing in scheduling and real-time adherence (RTA) to join our team. The role involves streamlining workforce schedules for optimal resource allocation to meet service-level goals. Your proficiency in telephony systems will play a crucial role in providing insights and recommendations for improving call routing and handling within the Customer Operations team.
Responsibilities
Monitor real-time adherence to schedules and service level agreements using workforce management tools.
Address deviations from planned staffing levels and service targets promptly.
Adjust staffing allocations in real-time to optimize resource utilization and meet service objectives.
Anticipate and respond to fluctuations in contact volume and staffing needs throughout the day.
Collaborate with operations and support teams to implement necessary schedule adjustments during the day.
Communicate effectively with team members and stakeholders to ensure seamless execution of changes.
Analyze real-time performance metrics to identify trends and areas for enhancement.
Generate and distribute real-time and daily performance reports to key stakeholders.
Use data analysis to provide insights and recommendations for operational efficiency and enhanced service delivery.
Act as a key point of contact for escalations regarding staffing issues or operational disruptions.
Collaborate with management and support teams to resolve issues promptly and minimize service delivery impact.
Requirements
Minimum of 2 years of experience in conducting WFM functions, particularly in scheduling and RTA within a contact center environment.
Proficiency in workforce management software and telephony systems such as Calabrio, Verint, NICE, and various Automatic Call Distributors and IVR systems.
Strong Excel skills with the ability to organize and analyze data effectively.
Self-motivated with a focus on task completion and the ability to work independently.
Strong interpersonal skills to build rapport with teams across different functions and levels.
Positive attitude and adaptability to work in a team environment while responding quickly to changing circumstances.
Familiarity with the financial services regulatory environment.
Benefits and Perks
Competitive salary and opportunities for growth.
Quarterly performance-based bonus.
Equity stock options.
Comprehensive health, vision, dental insurance, and wellness program for employees and their dependents.
Employer-funded life and disability insurance.
Company benefits include HSA, FSA, Dependent Care, 401k, and commuter benefits.
Up to 12 weeks of paid family leave.
Options for in-office, remote, and hybrid work locations.
Home office and technology stipends for employees working outside a traditional office setting most of the time.
Flexible time-off policy.
Reimbursement for continuing education.
Regular team swag deliveries.
Salary range for CO, NY, CA, and WA residents: $51,920 - $64,900/year with a 25% Bonus and Equity. Compensation may vary based on individual experience and location.
Depending on your residential location, certain laws may regulate how Figure handles applicant data. California Residents should review the “California Employee and Prospective Employee Privacy Notice” for details. By submitting an application, you agree to the notice terms.
Figure does not sponsor work visas for this position. All hires must verify identity and eligibility to work in the U.S. in compliance with federal law upon employment.
Figure
Workforce Management Analyst, Real Time Adherence
Reno, USA
Reno, USA
Full time
Office
About Figure
Figure aims to transform financial services through its advanced technology platform. Leveraging the loan origination capabilities and partner network, Figure is committed to scaling innovative products that enhance efficiency and transparency in the industry. By integrating cutting-edge technology, Figure is driving transparent and efficient capital markets with a growing pool of assets originated on its platform. The dedicated team at Figure embodies qualities of drive, innovation, collaboration, and a passion for creating new solutions, welcoming individuals with an entrepreneurial mindset to contribute to its culture of innovation.
Every day at Figure presents an opportunity for continuous learning along with a focus on impactful work.
Role Overview
We are in search of a meticulous and analytical Workforce Management Analyst specializing in scheduling and real-time adherence (RTA) to join our team. This role involves optimizing workforce schedules, ensuring resource allocation efficiency to meet service-level targets, and providing recommendations for process enhancements related to call routing and management for our Customer Operations team.
Key Responsibilities
Monitor real-time adherence to schedules and service level agreements using workforce management tools.
Identify deviations from planned staffing levels and service objectives, making real-time adjustments for optimal resource utilization.
Anticipate and respond to fluctuations in contact volume and staffing needs throughout the day.
Collaborate with operations and support teams to implement real-time schedule adjustments effectively.
Analyze real-time performance metrics to identify trends and areas for improvement, sharing insights with stakeholders.
Address and resolve real-time staffing issues, system failures, or operational disruptions promptly.
Generate and distribute performance reports to key stakeholders
Qualifications
Requires at least 2 years of experience performing WFM functions within a contact center environment, with expertise in scheduling and RTA
Proficiency with workforce management software such as Calabrio, Verint, NICE, and telephony systems
Strong Excel skills for data organization and analysis
Self-motivated with the ability to work independently and stay focused on tasks
Effective communicator able to build rapport with cross-functional teams
Positive attitude, excellent interpersonal skills, and ability to foster solid working relationships
Flexibility to adapt to changing workloads and new information rapidly
Familiarity with financial services regulatory environment
Benefits
Competitive salary and opportunities for growth
Company quarterly performance-based bonus
Equity stock options package
Comprehensive health, vision, dental insurance, wellness program, life and disability coverage
Various benefits like HSA, FSA, 401k, commuter benefits, up to 12 weeks paid family leave
Choice of in-office, remote, or hybrid work
Home office and technology stipend, flexibility in time-off, continuing education reimbursement
Routine team swag deliveries
The salary range for residents of CO, NY, CA, and WA is between $51,920 - $64,900/year, with additional bonuses and equity offered. Actual compensation may vary based on candidate experience and location.
Figure does not provide work visa sponsorship for this position. All new hires must verify their eligibility to work in the US and complete required forms.
Figure aims to transform financial services through its advanced technology platform. Leveraging the loan origination capabilities and partner network, Figure is committed to scaling innovative products that enhance efficiency and transparency in the industry. By integrating cutting-edge technology, Figure is driving transparent and efficient capital markets with a growing pool of assets originated on its platform. The dedicated team at Figure embodies qualities of drive, innovation, collaboration, and a passion for creating new solutions, welcoming individuals with an entrepreneurial mindset to contribute to its culture of innovation.
Every day at Figure presents an opportunity for continuous learning along with a focus on impactful work.
Role Overview
We are in search of a meticulous and analytical Workforce Management Analyst specializing in scheduling and real-time adherence (RTA) to join our team. This role involves optimizing workforce schedules, ensuring resource allocation efficiency to meet service-level targets, and providing recommendations for process enhancements related to call routing and management for our Customer Operations team.
Key Responsibilities
Monitor real-time adherence to schedules and service level agreements using workforce management tools.
Identify deviations from planned staffing levels and service objectives, making real-time adjustments for optimal resource utilization.
Anticipate and respond to fluctuations in contact volume and staffing needs throughout the day.
Collaborate with operations and support teams to implement real-time schedule adjustments effectively.
Analyze real-time performance metrics to identify trends and areas for improvement, sharing insights with stakeholders.
Address and resolve real-time staffing issues, system failures, or operational disruptions promptly.
Generate and distribute performance reports to key stakeholders
Qualifications
Requires at least 2 years of experience performing WFM functions within a contact center environment, with expertise in scheduling and RTA
Proficiency with workforce management software such as Calabrio, Verint, NICE, and telephony systems
Strong Excel skills for data organization and analysis
Self-motivated with the ability to work independently and stay focused on tasks
Effective communicator able to build rapport with cross-functional teams
Positive attitude, excellent interpersonal skills, and ability to foster solid working relationships
Flexibility to adapt to changing workloads and new information rapidly
Familiarity with financial services regulatory environment
Benefits
Competitive salary and opportunities for growth
Company quarterly performance-based bonus
Equity stock options package
Comprehensive health, vision, dental insurance, wellness program, life and disability coverage
Various benefits like HSA, FSA, 401k, commuter benefits, up to 12 weeks paid family leave
Choice of in-office, remote, or hybrid work
Home office and technology stipend, flexibility in time-off, continuing education reimbursement
Routine team swag deliveries
The salary range for residents of CO, NY, CA, and WA is between $51,920 - $64,900/year, with additional bonuses and equity offered. Actual compensation may vary based on candidate experience and location.
Figure does not provide work visa sponsorship for this position. All new hires must verify their eligibility to work in the US and complete required forms.