Customer Success Associate
About Figure
Figure is a pioneering financial services company that is transforming the industry through its innovative technology platform. Utilizing its extensive network of partners and loan origination activities, Figure is on a mission to introduce and scale new products that enhance efficiency and transparency within the financial sector. By integrating cutting-edge technology, Figure's platform is creating more transparent and efficient capital markets, leveraging a growing pool of assets originated on its platform. The team at Figure is dedicated, driven, innovative, and passionate about challenging the norm and creating something new. Individuals who embody an entrepreneurial spirit and thrive in a culture of innovation are highly valued.
At Figure, each day offers a unique learning experience while focusing on impactful work that makes a difference. Join a team of industry leaders who have already generated significant value in financial technology.
About the Role
We are seeking dynamic and customer-focused individuals who are intrigued by innovative blockchain technology and financial services. In the role of Customer Support Associate (CSA), you will be at the forefront of Figure, providing product, technical, and educational support to both potential and existing customers.
Through effective communication, problem-solving skills, and meticulous attention to detail, you will drive key outcomes that support ongoing business initiatives, enhance brand engagement, and ensure customer satisfaction. Your role will involve holding Figure accountable to its customers by resolving issues, offering solutions, and providing support with knowledge and empathy.
Responsibilities
- Serve as the initial point of contact and advocate for customers
- Manage customer inquiries through various communication channels and handle applications with exceptional customer service
- Educate customers about Figure and its products with enthusiasm and expertise
- Boost brand recognition and loyalty through unparalleled support via phone, chat, and email interactions
- Collect insights and contribute to enhancing Figure's products, services, and customer experience
- Provide technical support and troubleshoot a range of potential issues
- Conduct video notary sessions with precision and professionalism, coordinating with multiple vendors as needed
- Participate in training and licensing programs to broaden the team's capabilities
- Contribute to a dynamic office environment and team collaboration
Benefits
- Competitive salary with opportunities for growth
- Quarterly performance-based bonus
- Equity stock options package
- Comprehensive health, vision, and dental insurance coverage, along with a wellness program for employees and their dependents
- Life and disability insurance coverage funded by the employer
- HSA, FSA, Dependent Care, 401k, and commuter benefits
- Up to 12 weeks of paid family leave
- Reimbursement for continuing education
- Routine team swag deliveries
Note: For residents in specific states, the hourly rate is $22/hr with up to a 15% Bonus and Equity; individual compensation may vary by experience and location. California Residents are advised to review the privacy notice provided for further details. Figure does not sponsor work visas for this position, and all hired individuals must verify identity and eligibility to work in the U.S. in compliance with federal regulations.
Business Development Remote Commission-Based Web3
Not spam.
Not cold DMs.
We build trust, real relationships, and results — and we want you in the circle.
Your Role
You’ll be responsible for bringing in warm leads and intros for:
🔗 Web3 projects launching on launchpads (PinkSale, Bscpad , Polkstarter, etc.)
📈 Token and NFT founders who need mods, shillers, raiders, or SMM
📢 Agencies, influencers & KOL managers looking for plug-and-play staffing solutions
🤝 Marketing agencies or advisors who want to refer community services
🏛️ Devs or CMOs launching soon but lacking strong community infrastructure
What We’re Looking For
You know the Web3 space: launchpads, founders, telegram groups, Twitter activityYou build and manage relationships — not just collect contact lists
You’re sharp, proactive, and speak founder-to-founder
You’re hungry to earn and treat this like business, not side work
Bonus: You already have warm relationships in DeFi, memecoins, NFTs, or launchpads
How It WorksCommission-based:
You earn 20% on every client you close
Our average deal is $300–$1,000/week per client
You get full sales support, pitch materials, onboarding guides & proven funnels
You bring the energy + relationships. We handle delivery & retention.
Top BD partners are earning $2,000–$5,000+/month
Bonus Perks Get $250 bonus on every $5000 deals closed and that’s different from commissions
About Legendary Managements
We’re Web3’s #1 HR & Community Management Agency, trusted by 360+ projects and an official PinkSale Partner.
We provide:
✅ 24/7 Human Mods
✅ Shillers, Chatters & Raiders
✅ Ambassadors, Content & Copywriters
✅ SMMs, KOL Outreach & Campaign Execution
✅ Real HR Advisory & Launch Strategy
If your connections need real help scaling — we’re the team to call.
Operation Manager (Crypto)
Bitcastle is a cryptocurrency exchange and Forex (FX)platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-TimeOperation Manager (Crypto) to join our team.
About the Role:
We are looking for an Operations Manager to join the Bitcastle team. In this role, you will design, implement, and maintain efficient operational frameworks for our cryptocurrency trading platform. You will optimize existing operations processes, manage daily platform activities, ensure compliance with regulatory requirements, and support the smooth functioning of overall operations.
Design, implement, and maintain an efficient and effective operational framework for the crypto platform
Optimize existing operations processes to improve operational efficiency
Conduct data analysis and forecasting to support operational decisions
Manage platform transactions and daily activities, working closely with finance and customer support teams
Conduct client due diligence and screenings, and oversee KYC tools and processes
Ensure adherence to legal and compliance requirements, including coordination and communication with internal and external auditors and stakeholders as appropriate
Requirements:
At least 1 year of operations experience in crypto exchanges trading platforms (relevant experience in tech platforms will also be considered)
Knowledge and expertise in KYC and AML regulations
Strong analytical skills and high attention to detail
Preferred Qualification:
Deep knowledge and interest in Crypto (knowledge of crypto or blockchain is an advantage)
Japanese Language (good to have)
Experience as an Operations Manager or in a senior operations role
UI/UX Designer
Job Summary:
We're building ClearTrack, a lightweight SaaS tool for tracking tasks and performance in remote teams. We're looking for a UI/UX designer to design 6–8 clean, modern dashboard screens (desktop + mobile).
Scope of Work:
1. Design dashboard UI (Task List, Time Tracker, Reports, Settings)
2. Create responsive mockups in Figma
3. Deliver clickable prototype + style guide
4. Collaborate with our developer for smooth handoff
Budget:
Fixed: $800–$1200 (negotiable based on experience)
Requirements:
1. SaaS/dashboard UI design experience
2. Proficiency in Figma
3. Strong communication & fast turnaround
To Apply:
If you're interested, please:
1. Send a short proposal letter explaining why you're a good fit
2. Share your portfolio (SaaS/dashboard preferred)
3. Include your email address
4. Mention your availability and estimated delivery time
Bonus if you have:
Experience designing admin panels or productivity tools
Part-Time Support in Brazil
Online Customer Support
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, or Persian will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.