Quality Assurance Manager
Reno, USA
Full time
Office
Compensation is not specified
Role
QA Engineer
Description
About Figure
Figure aims to transform financial services through its innovative technology platform, which is expanding rapidly. Leveraging its platform's loan origination activities and network of partners, Figure is developing new products to enhance industry efficiency and transparency. The platform, powered by advanced technology, facilitates transparent and efficient capital markets, supported by the increasing pool of assets originated on it. The team at Figure is committed to driving this transformation journey, embodying qualities of drive, innovation, collaboration, and a passion for pioneering new initiatives.
About the Role
An opportunity at Figure exists for a skilled Quality Assurance Manager to join the omni-channel contact center team. The Quality Assurance Manager will have a pivotal role in maintaining consistent quality across all customer interaction channels, encompassing voice, chat, email, and loan file tasks. Responsibilities involve creating and implementing quality assurance processes, monitoring performance metrics, conducting evaluations, and offering coaching to enhance customer service delivery. Candidates with a strong dedication to upholding high customer experience standards and proven quality assurance experience in a contact center setting are encouraged to apply.
Key Responsibilities
- Develop and execute quality assurance strategies, policies, and procedures to ensure uniform service delivery across all communication channels.
- Create quality monitoring programs to assess customer interactions for conformance to company standards, accuracy, compliance, conversion, and professionalism.
- Analyze quality metrics and performance data to spot trends, issues, and improvement opportunities.
- Lead and oversee a team of quality specialists, providing guidance, training, and performance feedback.
- Offer regular feedback and coaching to contact center agents and leadership grounded on quality monitoring outcomes.
- Collaborate with training and operations teams to establish and implement training programs targeted at enhancing quality and customer experience.
- Conduct root cause analysis and implement corrective actions for quality-related matters and customer complaints.
- Maintain records of quality assurance activities, audit findings, and remedial actions taken.
- Ensure adherence to industry regulations and standards concerning the lending environment, customer interactions, and data privacy.
- Cultivate a culture of continuous enhancement and quality excellence within the contact center team.
What We Seek
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 3 years of experience in a quality assurance role within a contact center environment, preferably in an omni-channel setup.
- Proven track record of developing and executing quality assurance programs and methodologies.
- Comprehensive understanding of contact center operations, customer service best practices, and quality management principles.
- Experience in team management and supervision.
- Capability in conducting quality monitoring, evaluations, and performance analysis.
- Strong analytical skills to interpret data, identify trends, and make data-driven decisions.
- Outstanding communication and interpersonal skills for giving constructive feedback and coaching.
- Excellent organizational skills with meticulous attention to detail and proficient management of multiple priorities effectively.
- Desired: Certification in Quality Management (e.g., Certified Quality Manager, Six Sigma Black Belt).
- Experience with quality management systems (QMS) and contact center technologies (e.g., CRM, workforce management).
- Familiarity with omni-channel contact center platforms and tools.
- Expertise in implementing quality assurance strategies to enhance customer satisfaction and operational effectiveness.
Benefits and Perks
- Competitive salary and growth prospects.
- Company quarterly performance-based bonus.
- Equity stock options package.
- Comprehensive health, vision, dental insurance, and wellness program for employees and dependents.
- Employer-funded life and disability insurance coverage.
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits.
- Up to 12 weeks paid family leave.
- Options for in-office, remote, or hybrid work locations.
- Home office and technology stipend for those working outside a traditional office over 75% of the time.
- Flexibility in time-off policy to empower employees to take needed breaks.
- Provision for continuing education reimbursement.
- Routine Team swag deliveries.
For residents based in CO, NY, CA, and WA, the salary range is $70,400 - $88,000 with up to a 25% Bonus and Equity. Actual compensation may vary based on individual candidate experience and location.
For individuals in California: By applying, you acknowledge the California Employee and Prospective Employee Privacy Notice. Figure will not sponsor work visas for this position and requires all hired individuals to verify identity and eligibility to work in the United States.
Skills Required
Figure
Website
www.figure.comCompany size
Not specified
Location
United States
Description
Not specified
Klein Labs
Director of BD & Strategic Partnerships
Singapore +2
Singapore +2
Full time
Hybrid
We are looking for a commercially driven and strategically minded leader to take ownership of Klein Labs’ global business growth and external partnerships. This role will cover several core business lines, including market-making services, OTC, treasury solutions, ventures, and fundraising coordination.
You will work closely with the founding team to develop and execute global BD and fundraising strategies, expand and maintain relationships with projects, exchanges, funds, family offices, high-net-worth individuals, and other key ecosystem participants, and continuously drive business partnerships, capital introduction, and long-term strategic value creation. This role is ideal for someone with strong execution, mature business judgment, and a solid understanding of capital markets, who can thrive in a fast-paced, high-autonomy, crypto-native environment.
Responsibilities
Develop and execute business development, strategic partnership, and fundraising plans across Klein Labs’ business lines, driving revenue growth, partnership conversion, and capital introduction.
Build and maintain long-term relationships with exchanges, projects, DAOs, market makers, funds, family offices, HNWIs, and other key ecosystem participants.
Design and implement partnership models across market-making, OTC, treasury, ventures, and fund-related business lines to improve conversion efficiency and long-term value creation.
Support institutional fundraising and LP relationship management, including investor outreach, investor communication, due diligence coordination, subscription processes, and capital onboarding.
Clearly communicate Klein Labs’ business model, fund strategy, return profile, risk framework, and differentiated strengths to external partners and investors, building trust and improving conversion.
Manage and continuously optimize external materials, including company introductions, business decks, fundraising decks, one-pagers, FAQs, DDQs, and investor update materials, ensuring professionalism and consistency in external messaging.
Represent Klein Labs in key business negotiations, industry events, important external meetings, and strategic partnership discussions.
Work cross-functionally with management, research, trading, legal, and operations teams to drive partnership execution, fundraising progress, and long-term relationship management.
Support the expansion and management of the global BD team as the business grows, including KPI setting and performance culture development.
Requirements
3+ years of experience in business development, strategic partnerships, institutional fundraising, investor relations, sales, or related functions, with prior crypto industry experience preferred.
A clear and verifiable track record in driving business growth, partnership conversion, or fundraising outcomes, with the ability to independently move initiatives forward.
Strong understanding of the Web3 ecosystem, crypto market structure, token economics, and strategic partnership dynamics.
Familiarity with how to engage and build trust with projects, exchanges, funds, family offices, HNWIs, institutional investors, and crypto-native LPs.
Strong communication, relationship-building, material preparation, and process management skills, with the ability to coordinate across multiple stakeholders in complex situations.
Highly execution-oriented, results-driven, and capable of building systems and processes in a fast-paced, high-ownership environment.
Professional working proficiency in English.
Candidates based in Singapore or Dubai are strongly preferred.
Existing relationships with institutions, family offices, HNWIs, crypto-native LPs, exchanges, or project teams are a strong plus. Experience in liquidity management, trading services, funds, asset management, primary markets, or related market structure is also preferred.
What We Offer
A key role with direct exposure to Klein Labs’ core business growth, strategic partnerships, and capital network development.
Close collaboration with the founding team and senior leadership, with direct involvement in shaping business direction, fundraising strategy, and external positioning.
Competitive compensation, performance-based incentives, and long-term upside.
Direct access to high-quality deal flow, institutional relationships, and primary market opportunities.
Deep involvement across CEX, DEX, and both on-chain and off-chain collaboration ecosystems.
A highly flexible, low-hierarchy, and deeply crypto-native working environment.
You will work closely with the founding team to develop and execute global BD and fundraising strategies, expand and maintain relationships with projects, exchanges, funds, family offices, high-net-worth individuals, and other key ecosystem participants, and continuously drive business partnerships, capital introduction, and long-term strategic value creation. This role is ideal for someone with strong execution, mature business judgment, and a solid understanding of capital markets, who can thrive in a fast-paced, high-autonomy, crypto-native environment.
Responsibilities
Develop and execute business development, strategic partnership, and fundraising plans across Klein Labs’ business lines, driving revenue growth, partnership conversion, and capital introduction.
Build and maintain long-term relationships with exchanges, projects, DAOs, market makers, funds, family offices, HNWIs, and other key ecosystem participants.
Design and implement partnership models across market-making, OTC, treasury, ventures, and fund-related business lines to improve conversion efficiency and long-term value creation.
Support institutional fundraising and LP relationship management, including investor outreach, investor communication, due diligence coordination, subscription processes, and capital onboarding.
Clearly communicate Klein Labs’ business model, fund strategy, return profile, risk framework, and differentiated strengths to external partners and investors, building trust and improving conversion.
Manage and continuously optimize external materials, including company introductions, business decks, fundraising decks, one-pagers, FAQs, DDQs, and investor update materials, ensuring professionalism and consistency in external messaging.
Represent Klein Labs in key business negotiations, industry events, important external meetings, and strategic partnership discussions.
Work cross-functionally with management, research, trading, legal, and operations teams to drive partnership execution, fundraising progress, and long-term relationship management.
Support the expansion and management of the global BD team as the business grows, including KPI setting and performance culture development.
Requirements
3+ years of experience in business development, strategic partnerships, institutional fundraising, investor relations, sales, or related functions, with prior crypto industry experience preferred.
A clear and verifiable track record in driving business growth, partnership conversion, or fundraising outcomes, with the ability to independently move initiatives forward.
Strong understanding of the Web3 ecosystem, crypto market structure, token economics, and strategic partnership dynamics.
Familiarity with how to engage and build trust with projects, exchanges, funds, family offices, HNWIs, institutional investors, and crypto-native LPs.
Strong communication, relationship-building, material preparation, and process management skills, with the ability to coordinate across multiple stakeholders in complex situations.
Highly execution-oriented, results-driven, and capable of building systems and processes in a fast-paced, high-ownership environment.
Professional working proficiency in English.
Candidates based in Singapore or Dubai are strongly preferred.
Existing relationships with institutions, family offices, HNWIs, crypto-native LPs, exchanges, or project teams are a strong plus. Experience in liquidity management, trading services, funds, asset management, primary markets, or related market structure is also preferred.
What We Offer
A key role with direct exposure to Klein Labs’ core business growth, strategic partnerships, and capital network development.
Close collaboration with the founding team and senior leadership, with direct involvement in shaping business direction, fundraising strategy, and external positioning.
Competitive compensation, performance-based incentives, and long-term upside.
Direct access to high-quality deal flow, institutional relationships, and primary market opportunities.
Deep involvement across CEX, DEX, and both on-chain and off-chain collaboration ecosystems.
A highly flexible, low-hierarchy, and deeply crypto-native working environment.
Payment in Crypto
NextBit Marketing LLC
Business development Manager
Full time
Remote
Hey everyone,
I’m looking for recommendations or to connect directly with a marketing team / agency that genuinely understands the Forex trading space — especially community-led growth.
I run many public XAUUSD signals Telegram channel that has grown organically to 12,000+ members over the years (since 2020). No ads, no clickbait, no fake screenshots. The channel is completely free and will stay that way because the core idea has always been transparency and live testing rather than selling promises.
A few things about the community:
• Signals focused only on FX & XAUUSD
• Consistent average accuracy around ~78%
• Clear risk management & lot sizing shared with every setup
• Priority is always capital protection, not overtrading
• Everything is public so anyone can track performance in real time for as long as they want
The growth so far has been word-of-mouth and organic, but now I want to scale this community responsibly and reach 100,000+ free members this year without turning it into a hype machine.
I’m not looking for generic social media marketers. I’m specifically interested in people/agencies who:
• Understand traders, not just traffic
• Can grow communities ethically and sustainably
• Know how to position transparency as a strength (not fake luxury marketing)
• Have experience with Telegram / Instagram / Reddit / Trading communities
If you’re a marketer in this niche, or you’ve worked with someone solid before, I’d really appreciate guidance, referrals, or a conversation.
Thanks in advance 🙏
Happy to share more details in DMs.
I’m looking for recommendations or to connect directly with a marketing team / agency that genuinely understands the Forex trading space — especially community-led growth.
I run many public XAUUSD signals Telegram channel that has grown organically to 12,000+ members over the years (since 2020). No ads, no clickbait, no fake screenshots. The channel is completely free and will stay that way because the core idea has always been transparency and live testing rather than selling promises.
A few things about the community:
• Signals focused only on FX & XAUUSD
• Consistent average accuracy around ~78%
• Clear risk management & lot sizing shared with every setup
• Priority is always capital protection, not overtrading
• Everything is public so anyone can track performance in real time for as long as they want
The growth so far has been word-of-mouth and organic, but now I want to scale this community responsibly and reach 100,000+ free members this year without turning it into a hype machine.
I’m not looking for generic social media marketers. I’m specifically interested in people/agencies who:
• Understand traders, not just traffic
• Can grow communities ethically and sustainably
• Know how to position transparency as a strength (not fake luxury marketing)
• Have experience with Telegram / Instagram / Reddit / Trading communities
If you’re a marketer in this niche, or you’ve worked with someone solid before, I’d really appreciate guidance, referrals, or a conversation.
Thanks in advance 🙏
Happy to share more details in DMs.
Payment in Crypto
EasyBit
Support Agent
Part time
Remote
We are looking for a Support Agent to join our team at EasyBit. The ideal candidate should have a strong understanding of cryptocurrency and blockchain fundamentals, along with excellent communication skills in both English and Russian. In this role, you will be responsible for monitoring support systems, responding to client inquiries, resolving issues related to orders via our internal dashboard, and escalating complex cases to the appropriate team when necessary.
We are particularly interested in candidates with prior experience in customer support or the crypto industry, as this will be considered a strong advantage, proficiency in additional languages (such as Russian) will also be considered an advantage.. If you are proactive, detail-oriented, and comfortable working in a fast-paced environment, we would love to hear from you.
We are particularly interested in candidates with prior experience in customer support or the crypto industry, as this will be considered a strong advantage, proficiency in additional languages (such as Russian) will also be considered an advantage.. If you are proactive, detail-oriented, and comfortable working in a fast-paced environment, we would love to hear from you.
Gabenius
Full-time Hackintosh iOS development
Full time
Hybrid
We are currently seeking a skilled professional to join our team as a Full-time Hackintosh iOS Developer. In this role, you will be responsible for developing iOS applications for our Hackintosh platform. The ideal candidate will have a strong background in Web, Mobile, and Software Development, Engineering & Architecture, Customer Service, and Accounting and Consulting Specialist.
Responsibilities:
- Designing, developing, and implementing iOS applications for our Hackintosh platform
- Collaborating with cross-functional teams to define, design, and ship new features
- Troubleshooting application bugs and implementing solutions
- Ensuring the performance, quality, and responsiveness of applications
- Staying up-to-date with the latest industry trends and technologies
- Providing technical support and guidance to users as needed
Requirements:
- Proven work experience as an iOS Developer or similar role
- Proficient in Objective-C, Swift, and Xcode
- Strong understanding of iOS development best practices
- Excellent problem-solving skills
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Knowledge in web, mobile, and software development, engineering & architecture, customer service, and accounting and consulting specialist
If you are passionate about iOS development and eager to work on innovative projects in the Hackintosh space, we'd love to hear from you. Please apply with your resume and portfolio to be considered for this exciting opportunity.
Responsibilities:
- Designing, developing, and implementing iOS applications for our Hackintosh platform
- Collaborating with cross-functional teams to define, design, and ship new features
- Troubleshooting application bugs and implementing solutions
- Ensuring the performance, quality, and responsiveness of applications
- Staying up-to-date with the latest industry trends and technologies
- Providing technical support and guidance to users as needed
Requirements:
- Proven work experience as an iOS Developer or similar role
- Proficient in Objective-C, Swift, and Xcode
- Strong understanding of iOS development best practices
- Excellent problem-solving skills
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Knowledge in web, mobile, and software development, engineering & architecture, customer service, and accounting and consulting specialist
If you are passionate about iOS development and eager to work on innovative projects in the Hackintosh space, we'd love to hear from you. Please apply with your resume and portfolio to be considered for this exciting opportunity.
Payment in Crypto
Binance
AI Chatbot Product Manager
Asia +2
Asia +2
Full time
Hybrid
Binance, a prominent figure in the global blockchain space, is known for hosting the largest cryptocurrency exchange in terms of trading volume and users globally. Trusted by millions across 100+ countries, Binance excels in security, user fund transparency, trading speed, liquidity, and a diverse range of digital asset products. The company's offerings extend to various sectors including trading, finance, education, research, payments, institutional services, Web3 features, and more. By capitalizing on digital assets and blockchain technology, Binance aims to construct an inclusive financial ecosystem that promotes financial accessibility worldwide.
Responsibilities
Oversee the strategic development, design, implementation, and promotion of the CS bot management platform, encompassing components like knowledge base, chat flow, and ticket center.
Utilize big data and AI tools to enhance the efficiency of CS operations, which includes tasks like corpus training, SOP design, automated responses, and case analysis.
Foster collaborative partnerships with different teams such as engineering, UI/UX design, and CS operations to meet product objectives effectively.
Regularly evaluate CS bot KPIs and user cases to extract valuable insights for constructive product enhancements.
Requirements
Minimum requirement of a Bachelor's degree.
Essential experience in product design specifically related to CS bot functionalities.
Proficient in communication skills to engage with various stakeholders effectively.
Strong aptitude for data analysis and deriving user insights.
Exceptional problem-solving abilities and analytical mindset.
Why Consider Binance
Contribute to shaping the future with a leading blockchain ecosystem.
Work alongside top-tier professionals in a globally focused organization with a flat structure.
Engage in stimulating projects within a fast-paced and innovative environment.
Opportunity for professional growth and continuous learning within a results-driven culture.
Competitive remuneration and comprehensive company benefits.
Flexibility in terms of remote work arrangement (adjusted based on team requirements).
Binance upholds equal opportunity employment practices and values diversity within its workforce for sustainable success. By applying for a position, you acknowledge and agree to Binance's Candidate Privacy Notice, and the potential use of AI tools during the recruitment process.
Please reach out if you seek additional details regarding data processing methods.