Servicing Operations Associate

Reno, USA
Full time
Office
Compensation is not specified
Role
Operations Manager
Description

About Figure

Figure is a pioneering company revolutionizing the financial services industry through innovative blockchain technology. Having achieved unicorn status, we are committed to fostering a creative and supportive environment where every team member can excel. We seek individuals with an entrepreneurial spirit who are passionate about driving innovation in a collaborative setting.

Our team comprises dynamic, innovative, and inquisitive individuals who thrive on developing cutting-edge technologies. We place a premium on individuals who approach challenges with an entrepreneurial mind and embrace our culture of constant innovation.

Every day at Figure presents opportunities for continuous learning while keeping a sharp focus on impactful work. Come join a team of accomplished leaders who have already made a significant impact in the FinTech domain.

About the Role

We are seeking driven and customer-focused team members interested in pioneering blockchain technology and financial services. In the Service Operations Analyst role within the Servicing department, you will play a pivotal part in supporting our customers and third parties across various loan products.

Your effective communication skills, solution-oriented approach, and meticulous attention to detail are vital in achieving key objectives such as enhancing customer experience, strengthening brand engagement, and ensuring customer success. By troubleshooting issues, providing solutions, and supporting multiple product lines with expertise and empathy, you will uphold Figure’s commitment to its customers.

Responsibilities

  • Serve as the primary point of contact to deliver unparalleled support to customers through email and outbound calls, emphasizing brand recognition.
  • Engage with customers and third parties through omnichannel communication to provide exceptional support for all Figure products.
  • Educate customers on servicing processes with enthusiasm and knowledge.
  • Manage loan administration tasks like reviewing loan documentation and processing payment assistance.
  • Collect valuable insights to contribute to process improvements and enhance customer experience.
  • Collaborate with various internal operational departments to process requests efficiently.
  • Offer technical support and troubleshoot a range of potential issues.
  • Participate in training programs to expand team capabilities.
  • Contribute to fostering a vibrant office atmosphere and cohesive team dynamic.

Requirements

  • Bachelor’s degree from an accredited university preferred, with at least 1 year of experience in a customer-facing or loan administration role.
  • Demonstrated track record as a reliable team player.
  • Prior experience in customer service related to loan products, such as HELOC, Mortgage, and Personal Loans, is preferred.
  • 2 years of experience in loan administration functions like Escrow, subordinations, and payments preferred.
  • Ability to adapt to evolving processes and structures.
  • Proficient, friendly, and empathetic communication skills.
  • Completion of required compliance training.
  • Positive, problem-solving approach to customer service.
  • Strong organizational skills with a process-driven mindset.
  • Quick learner with a knack for navigating new technology platforms.

Benefits

  • Competitive salary and advancement opportunities.
  • Company quarterly performance-based bonus.
  • Equity stock options package.
  • Comprehensive health, vision, and dental insurance.
  • Employer-funded life and disability insurance coverage.
  • HSA, FSA, Dependent Care, 401k, and commuter benefits.
  • Up to 12 weeks of paid family leave.
  • Continuing education reimbursement.
  • Regular team swag deliveries.

(Note*: Hourly rate for CO, NY, CA, and WA residents is $22/hr with up to a 15% Bonus and Equity. Compensation may vary based on candidate experience and location considerations.)

Based on residential location, specific laws may govern how Figure handles applicant data. California Residents should review the California Employee and Prospective Employee Privacy Notice for further details. By submitting an application, candidates acknowledge and accept the notice terms.

Please note that Figure will not sponsor work visas for this position. All hires must provide verification of identity and eligibility to work in the US as mandated by federal law. Compliance with the necessary employment eligibility verification upon hiring is required.

Skills Required
Avatar
Figure
Company size
Not specified
Location
United States
Description
Not specified

More Full-time Jobs

Show more

Web3 Investment Advisor - Panga Ventures

Singapore
Singapore
Full time
Remote
We are seeking an experienced Web3 Investment Advisor to provide strategic guidance on investment decisions, portfolio management, and industry insights. This advisor role involves working closely with our investment team to evaluate opportunities, support portfolio companies, and shape our investment thesis across the Web3 ecosystem.
• Provide strategic investment advice on Web3 and DeFi opportunities 
• Conduct due diligence on potential portfolio companies 
• Support portfolio companies with strategic guidance and mentorship
• Share industry insights and market intelligence 
• Assist with fundraising strategy and LP relations 
• Evaluate tokenomics models and protocol economics 
• Network development and deal sourcing 
• Represent Panga Ventures at industry events
1,250-2,917
Monthly
See details

VIP Customer Relationship Officer (Remote)

Beijing, China +7
Beijing, China +7
Full time
Remote
What you'll do
 
Oversee the operation and VIP customer management
Responsible for transactions, new additions and asset accumulation data of major customers
Provide one-to-one services for high-level customers, and match services according to customer needs
Monitor the transaction data of VIP major customers, actively provide strategies and promote implementation
 
What you'll need
 
At least 1-2 years in VIP customer management
Preferable in exchange, Web3 industry major customer (VIP) operation experience
Proficient in Korean and English or Chinese can be used as business communication
Good in communication and responsive
 
 
Why Bitget?
 
Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges
We are a global company with staff members from over 50 different countries and regions
We are growing and looking for world-class ambitious talents to help us continue this journey
We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
We offer competitive salaries and benefits
Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!
2,000-5,000
Monthly
See details

TEAM members needed for my Start-up Pan-African Web3 project

Benue, Nigeria
Benue, Nigeria
Full time
Remote
AFRO-NODE: Join the Pan-African Web3 Revolution on TON!🚀
We're thrilled to announce that AFRO-NODE, a dual ecosystem on The Open Network (TON), has been shortlisted for a Grant! 🎉 To take our project to the next level, we're looking for talented FunC and Tact smart contract developers to help build out our Minimum Viable Product (MVP), Jetton Master Contract for our Utility Token $ANODE
What We're Looking For:
- Experienced developers with expertise in FunC and Tact
- Strong understanding of smart contract security and best practices
- Ability to work collaboratively in a fast-paced environment
What We Offer:
- Pre-TGE $ANODE utility tokens for early contributors
- Opportunity to be part of a pioneering Pan-African Web3 project
- Collaborative and dynamic community with a shared vision
- Stipends from VC Investor Grant.
How to Join:
DM me with your:
1. Summary of your Blockchain/Web3 Skills & Experience.
2. Your means of verification i.e social media handles
3. Email 
4. Country 
5. Full Name.
Contact me @ : https://t.me/afronodeWeb3
Please these are important due to the seriousness of the Financial Grant from VC Investor & Accelerator involved.
Thank you ❤️
Payment in Crypto

Audit for KIY Ecosystem

Full time
Remote
🚀 KIY ECOSYSTEM – Core Team Members Needed!
We're building something big in Web3 Security & User Acquisition, backed by proven Web2 security veterans and crypto OGs. Now looking to expand our Core Team for 3 early-stage projects under the KIY Ecosystem:
🔍 Open Roles (for each project)
C-Suite
• CEO
• CMO
• CSO
Advisors
• Blockchain
• Tokenomics
• Technical
• Legal
• Audit
📍 Remote-first | GMT+8 Preferred
💰 Compensation: Token allocation
🧩 What We're AboutWe're a crypto-blockchain security team led by founders who’ve previously scaled Web2 security ventures. Now, we're building a decentralized ecosystem focused on protecting users and onboarding the next billion into Web3.
✅ What We’re Looking For
Strategic Partners & Leaders with:
• 2+ years in Crypto/DeFi
• Existing industry network
• Strong communication & ability to drive ecosystem growth
🤝 Your Mission:
• Build strategic partnerships across DeFi (DEXs, LPs, Institutions)
• Help shape tokenomics, product-market fit, and GTM
• Be part of a security-first movement in Web3
📩 Interested or know someone perfect for this?
Referrals welcome — we offer commissions!
Reach out at rendy@keepityourself.com
with 
Subject : [Position](space)[Full Name]
Including CV, Calendly Link and LinkedIn Profile
Thanks!
Payment in Crypto

Technical for KIY Ecosystem

Full time
Remote
🚀 KIY ECOSYSTEM – Core Team Members Needed!
We're building something big in Web3 Security & User Acquisition, backed by proven Web2 security veterans and crypto OGs. Now looking to expand our Core Team for 3 early-stage projects under the KIY Ecosystem:
🔍 Open Roles (for each project)
C-Suite
• CEO
• CMO
• CSO
Advisors
• Blockchain
• Tokenomics
• Technical
• Legal
• Audit
📍 Remote-first | GMT+8 Preferred
💰 Compensation: Token allocation
🧩 What We're AboutWe're a crypto-blockchain security team led by founders who’ve previously scaled Web2 security ventures. Now, we're building a decentralized ecosystem focused on protecting users and onboarding the next billion into Web3.
✅ What We’re Looking For
Strategic Partners & Leaders with:
• 2+ years in Crypto/DeFi
• Existing industry network
• Strong communication & ability to drive ecosystem growth
🤝 Your Mission:
• Build strategic partnerships across DeFi (DEXs, LPs, Institutions)
• Help shape tokenomics, product-market fit, and GTM
• Be part of a security-first movement in Web3
📩 Interested or know someone perfect for this?
Referrals welcome — we offer commissions!
Reach out at rendy@keepityourself.com
with 
Subject : [Position](space)[Full Name]
Including CV, Calendly Link and LinkedIn Profile
Thanks!
Payment in Crypto