Customer Success Associate
Charlotte, USA
Full time
Office
Compensation is not specified
Role
Customer Success Manager
Description
About Figure
Figure is revolutionizing the financial services industry with blockchain technology. In its impressive six-year journey, Figure has introduced pioneering fintech solutions using the Provenance blockchain in various sectors such as loan origination, equity management, private fund services, banking, and payments, delivering enhanced speed, efficiency, and cost savings both to consumers and institutions. Figure stands as a global unicorn, with a track record of creating substantial value in the FinTech space.
Our quest necessitates a nurturing work environment that values creativity, teamwork, and support, encouraging every individual to perform at their peak. The Figure team comprises ambitious, innovative, collaborative, and inquisitive professionals with a passion for developing cutting-edge technologies. We seek individuals who embody an entrepreneurial mindset, eagerly embracing our culture of continuous innovation.
Every day at Figure is an opportunity for ongoing learning while remaining committed to impactful task completion. Join a cadre of accomplished leaders who have collectively generated billions in value in the FinTech realm.
About the Role
We are seeking proactive, customer-focused team players with a keen interest in innovative blockchain technology and financial services. In the role of Customer Support Associate (CSA), you will immerse yourself in Figure's operations by delivering product, technical, and educational support to both potential and existing customers.
Your strong communication skills, problem-solving abilities, and meticulous attention to detail will contribute to critical objectives, ensuring the success of ongoing business initiatives, fostering brand engagement, and guaranteeing customer satisfaction. By troubleshooting issues and providing informed and empathetic solutions, you will uphold Figure's commitment to its customers.
Responsibilities
- Act as the primary contact and advocate for customers.
- Address customer queries through various communication channels and provide exceptional customer service in processing applications.
- Educate customers on Figure's products with expertise and enthusiasm.
- Enhance brand loyalty and recognition by delivering unparalleled support to customers via phone, chat, and email interactions.
- Gather insights to support product and service enhancements and their impact on customer experience.
- Offer technical support and troubleshooting for various issues.
- Conduct meticulous video notary sessions and coordinate with multiple vendors as required.
- Engage in new training and licensing programs to extend the team's expertise.
- Cultivate a vibrant and dynamic office environment.
Required Qualifications
- Bachelor's degree preferred, along with at least 1 year of customer-facing experience.
- Demonstrated reliability and team player qualities.
- Adaptability to evolving processes and structures.
- Excellent communication skills characterized by confidence, friendliness, and empathy.
- Ability to become a licensed e-notary post background checks.
- Completion of mandatory compliance trainings.
- Positive, solution-oriented approach to customer service.
- Ability to build trust and rapport with customers.
- Strong organizational skills with a process-driven mindset.
- Aptitude for quick learning and mastering new technologies.
Benefits
- Competitive salary based on experience and skills.
- Performance-based bonuses.
- Equity stock option incentives.
- Generous paid time off and flexible vacation policy.
- Comprehensive health, vision, and dental insurance.
- Various employee benefits like FSA, 401k, and commuter benefits.
- Additional perks and benefits.
Note: For residents of certain states like CO, NY, CA, and WA, hourly rates may differ with additional bonus and equity structures. Compensation variations may occur based on individual experience and location.
Skills Required
Figure
Website
www.figure.comCompany size
Not specified
Location
United States
Description
Figure is a financial technology company with the mission of leveraging blockchain, AI and advanced analytics to unlock new access points for consumer credit products that can transform the financial lives of our customers. We provide home equity release solutions, including home equity lines of credit, home improvement loans and home buy-lease back offering for retirement. Concurrently, we are building a blockchain protocol for the origination, custody, trading and securitization of whole loans and other assets. Apply now to join our team.
Sally Xiao
Customer Support (Remote)
Full time
Remote
English and Chinese as working language
Job duties:
1、Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
2、Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
3、Be proficient in English. With Chinese，Malaysian,Korean and other language skills will be preferred.
4、Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
5、Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
6、Be adaptive to shift work for both day and night shifts.
Job requirements.
1、Have good logical thinking ,be able to judge the real needs of users.
2、Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
3、Be able to adjust communication method effectively according to different users’ requests and needs.
4、Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
5、Have good learning ability, be good at discovering and self-summary.
6、Be experienced in providing support to customers by online chat services, email, and tickets.
7、Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Job duties:
1、Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
2、Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
3、Be proficient in English. With Chinese，Malaysian,Korean and other language skills will be preferred.
4、Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
5、Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
6、Be adaptive to shift work for both day and night shifts.
Job requirements.
1、Have good logical thinking ,be able to judge the real needs of users.
2、Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
3、Be able to adjust communication method effectively according to different users’ requests and needs.
4、Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
5、Have good learning ability, be good at discovering and self-summary.
6、Be experienced in providing support to customers by online chat services, email, and tickets.
7、Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Payment in Crypto
Iron Key Capital
Venture Fellow
Full time
Remote
Venture Fellow (Part-Time, Remote) - Iron Key Capital
Location: Remote (Global)
About Iron Key Capital:
Iron Key Capital is an investment firm specializing in liquid and venture opportunities in the crypto space. We invest in pre-seed and seed-stage Web3 startups focused on enterprise adoption of utility-driven digital assets. Additionally, we operate a blockchain innovation lab and incubate startups within the Web3 infrastructure sector. Backed by 200+ LPs globally, Iron Key deploys over $1M annually.
Role Overview:
The Venture Fellow program is an 8-week, part-time, remote opportunity designed for individuals eager to develop their skills in venture capital and angel investing. Fellows will gain hands-on experience in early-stage investing, including deal sourcing, due diligence, and pitching investment opportunities.
This program is ideal for aspiring investors, founders, or professionals exploring a career shift into venture capital. Fellows will work closely with seasoned venture capitalists and gain access to Iron Key’s investor community to learn best practices in the field.
Key Responsibilities:
Identify and evaluate early-stage investment opportunities in the Web3 ecosystem.
Conduct market research and due diligence on potential investments.
Collaborate with the Iron Key team on deal sourcing and portfolio management.
Engage with investors and team members to develop investment strategies.
Contribute to thought leadership on topics related to venture capital and Web3 innovation.
Qualifications:
Strong analytical and problem-solving skills to evaluate investment opportunities.
Excellent communication and interpersonal skills for engaging with team members and stakeholders.
Experience in Web3, AI, or related technologies is preferred.
Involvement in startups, entrepreneurial ecosystems, or Web3 communities is a plus.
Aspiring to transition into venture capital or professionalize angel investing skills.
Bonus: Previous experience as a founder or working within early-stage startups.
Program Details:
Duration: 8 weeks (part-time)
Location: Remote
Compensation: Competitive, based on experience
How to Apply:
Submit your application through humaira@ironkeycapital.com
Additional Information:
This program is designed to take the guesswork out of breaking into venture capital or professionalizing angel investing. Successful Fellows may have opportunities to advance into Venture Partner or Core Contributor roles at Iron Key.
Location: Remote (Global)
About Iron Key Capital:
Iron Key Capital is an investment firm specializing in liquid and venture opportunities in the crypto space. We invest in pre-seed and seed-stage Web3 startups focused on enterprise adoption of utility-driven digital assets. Additionally, we operate a blockchain innovation lab and incubate startups within the Web3 infrastructure sector. Backed by 200+ LPs globally, Iron Key deploys over $1M annually.
Role Overview:
The Venture Fellow program is an 8-week, part-time, remote opportunity designed for individuals eager to develop their skills in venture capital and angel investing. Fellows will gain hands-on experience in early-stage investing, including deal sourcing, due diligence, and pitching investment opportunities.
This program is ideal for aspiring investors, founders, or professionals exploring a career shift into venture capital. Fellows will work closely with seasoned venture capitalists and gain access to Iron Key’s investor community to learn best practices in the field.
Key Responsibilities:
Identify and evaluate early-stage investment opportunities in the Web3 ecosystem.
Conduct market research and due diligence on potential investments.
Collaborate with the Iron Key team on deal sourcing and portfolio management.
Engage with investors and team members to develop investment strategies.
Contribute to thought leadership on topics related to venture capital and Web3 innovation.
Qualifications:
Strong analytical and problem-solving skills to evaluate investment opportunities.
Excellent communication and interpersonal skills for engaging with team members and stakeholders.
Experience in Web3, AI, or related technologies is preferred.
Involvement in startups, entrepreneurial ecosystems, or Web3 communities is a plus.
Aspiring to transition into venture capital or professionalize angel investing skills.
Bonus: Previous experience as a founder or working within early-stage startups.
Program Details:
Duration: 8 weeks (part-time)
Location: Remote
Compensation: Competitive, based on experience
How to Apply:
Submit your application through humaira@ironkeycapital.com
Additional Information:
This program is designed to take the guesswork out of breaking into venture capital or professionalizing angel investing. Successful Fellows may have opportunities to advance into Venture Partner or Core Contributor roles at Iron Key.
Iron Key Capital
Venture Fellow
Remote, USA
Remote, USA
Part time
Remote
Venture Fellow (Part-Time, Remote) - Iron Key Capital
Location: Remote (Global)
About Iron Key Capital:
Iron Key Capital is an investment firm specializing in liquid and venture opportunities in the crypto space. We invest in pre-seed and seed-stage Web3 startups focused on enterprise adoption of utility-driven digital assets. Additionally, we operate a blockchain innovation lab and incubate startups within the Web3 infrastructure sector. Backed by 200+ LPs globally, Iron Key deploys over $1M annually.
Role Overview:
The Venture Fellow program is an 8-week, part-time, remote opportunity designed for individuals eager to develop their skills in venture capital and angel investing. Fellows will gain hands-on experience in early-stage investing, including deal sourcing, due diligence, and pitching investment opportunities.
This program is ideal for aspiring investors, founders, or professionals exploring a career shift into venture capital. Fellows will work closely with seasoned venture capitalists and gain access to Iron Key’s investor community to learn best practices in the field.
Key Responsibilities:
Identify and evaluate early-stage investment opportunities in the Web3 ecosystem.
Conduct market research and due diligence on potential investments.
Collaborate with the Iron Key team on deal sourcing and portfolio management.
Engage with investors and team members to develop investment strategies.
Contribute to thought leadership on topics related to venture capital and Web3 innovation.
Qualifications:
Strong analytical and problem-solving skills to evaluate investment opportunities.
Excellent communication and interpersonal skills for engaging with team members and stakeholders.
Experience in Web3, AI, or related technologies is preferred.
Involvement in startups, entrepreneurial ecosystems, or Web3 communities is a plus.
Aspiring to transition into venture capital or professionalize angel investing skills.
Bonus: Previous experience as a founder or working within early-stage startups.
Program Details:
Duration: 8 weeks (part-time)
Location: Remote
Compensation: Competitive, based on experience
How to Apply:
Submit your application through this link:
https://airtable.com/appfCDlkorF5FL3VZ/pagnjuRX1A7gZjBGc/form
Additional Information:
This program is designed to take the guesswork out of breaking into venture capital or professionalizing angel investing. Successful Fellows may have opportunities to advance into Venture Partner or Core Contributor roles at Iron Key.
Location: Remote (Global)
About Iron Key Capital:
Iron Key Capital is an investment firm specializing in liquid and venture opportunities in the crypto space. We invest in pre-seed and seed-stage Web3 startups focused on enterprise adoption of utility-driven digital assets. Additionally, we operate a blockchain innovation lab and incubate startups within the Web3 infrastructure sector. Backed by 200+ LPs globally, Iron Key deploys over $1M annually.
Role Overview:
The Venture Fellow program is an 8-week, part-time, remote opportunity designed for individuals eager to develop their skills in venture capital and angel investing. Fellows will gain hands-on experience in early-stage investing, including deal sourcing, due diligence, and pitching investment opportunities.
This program is ideal for aspiring investors, founders, or professionals exploring a career shift into venture capital. Fellows will work closely with seasoned venture capitalists and gain access to Iron Key’s investor community to learn best practices in the field.
Key Responsibilities:
Identify and evaluate early-stage investment opportunities in the Web3 ecosystem.
Conduct market research and due diligence on potential investments.
Collaborate with the Iron Key team on deal sourcing and portfolio management.
Engage with investors and team members to develop investment strategies.
Contribute to thought leadership on topics related to venture capital and Web3 innovation.
Qualifications:
Strong analytical and problem-solving skills to evaluate investment opportunities.
Excellent communication and interpersonal skills for engaging with team members and stakeholders.
Experience in Web3, AI, or related technologies is preferred.
Involvement in startups, entrepreneurial ecosystems, or Web3 communities is a plus.
Aspiring to transition into venture capital or professionalize angel investing skills.
Bonus: Previous experience as a founder or working within early-stage startups.
Program Details:
Duration: 8 weeks (part-time)
Location: Remote
Compensation: Competitive, based on experience
How to Apply:
Submit your application through this link:
https://airtable.com/appfCDlkorF5FL3VZ/pagnjuRX1A7gZjBGc/form
Additional Information:
This program is designed to take the guesswork out of breaking into venture capital or professionalizing angel investing. Successful Fellows may have opportunities to advance into Venture Partner or Core Contributor roles at Iron Key.
Utopos
Sponsorship Director position at Utopos Pickleball Society
Full time
Remote
🚀 Sponsorship Director – Utopos Pickleball Society
📍 Location: Remote (with travel for events)
💰 Compensation: Base salary in crypto UTOP+ performance-based commission USDC
📅 Start Date: ASAP
About Utopos Pickleball Society
Utopos Pickleball Society is a global professional sports association dedicated to advancing pickleball through high-stakes tournaments and elite competitions. With a vision of expanding the sport and hosting world-class events, we provide players, fans, and sponsors a cutting-edge experience—with winnings paid in UTOP cryptocurrency.
About the Role
We’re looking for an ambitious and results-driven Sponsorship Director to secure high-value sponsorships that will fuel our ability to host more tournaments, increase prize pools, and grow our global presence. This role is pivotal in establishing partnerships with brands that align with our futuristic vision for sports and blockchain-powered economies.
Key Responsibilities
✅ Develop & Execute Sponsorship Strategy – Identify, target, and secure corporate sponsors, brand partners, and strategic alliances.
✅ Negotiate & Close Deals – Craft compelling proposals and negotiate sponsorship agreements to maximize mutual benefits.
✅ Build & Maintain Relationships – Foster long-term partnerships with companies in sports, tech, lifestyle, and beyond.
✅ Maximize Sponsor Exposure – Work with marketing to integrate sponsors into events, social media, live broadcasts, and player endorsements.
✅ Analyze & Optimize Sponsorship Impact – Track ROI and ensure sponsors receive measurable value from their investment.
Who We’re Looking For
🌟 Experienced Deal Closer – 3+ years in sports sponsorships, partnerships, or business development.
🌟 Well-Connected – Strong network in sports, crypto, tech, or lifestyle brands.
🌟 Strategic & Visionary – Can craft win-win sponsorship models aligned with our unique ecosystem.
🌟 Passionate About Sports & Innovation – A love for pickleball, blockchain, and futuristic sports ecosystems is a plus!
🌟 Excellent Communicator – Can pitch, negotiate, and secure deals with C-suite executives and marketing teams.
Why Join Us?
🔥 Be Part of a Sports Revolution – Help shape the future of pickleball and blockchain-driven sports funding.
🔥 High-Earning Potential – Competitive base + generous commission on sponsorship deals.
🔥 Work with a Global Vision – Collaborate with an innovative team passionate about sports, tech, and decentralization.
🔥 Travel & Networking – Represent Utopos Pickleball Society at elite tournaments, conferences, and corporate meetings.
How to Apply
Send your resume highlighting your sponsorship experience and vision for pickleball partnerships to [Your Contact Email] with the subject: Sponsorship Director – Utopos Pickleball Society.
🚀 Join us in shaping the future of professional pickleball!
Check us out
www.utopospickleball.org
https://x.com/upbsociety
📍 Location: Remote (with travel for events)
💰 Compensation: Base salary in crypto UTOP+ performance-based commission USDC
📅 Start Date: ASAP
About Utopos Pickleball Society
Utopos Pickleball Society is a global professional sports association dedicated to advancing pickleball through high-stakes tournaments and elite competitions. With a vision of expanding the sport and hosting world-class events, we provide players, fans, and sponsors a cutting-edge experience—with winnings paid in UTOP cryptocurrency.
About the Role
We’re looking for an ambitious and results-driven Sponsorship Director to secure high-value sponsorships that will fuel our ability to host more tournaments, increase prize pools, and grow our global presence. This role is pivotal in establishing partnerships with brands that align with our futuristic vision for sports and blockchain-powered economies.
Key Responsibilities
✅ Develop & Execute Sponsorship Strategy – Identify, target, and secure corporate sponsors, brand partners, and strategic alliances.
✅ Negotiate & Close Deals – Craft compelling proposals and negotiate sponsorship agreements to maximize mutual benefits.
✅ Build & Maintain Relationships – Foster long-term partnerships with companies in sports, tech, lifestyle, and beyond.
✅ Maximize Sponsor Exposure – Work with marketing to integrate sponsors into events, social media, live broadcasts, and player endorsements.
✅ Analyze & Optimize Sponsorship Impact – Track ROI and ensure sponsors receive measurable value from their investment.
Who We’re Looking For
🌟 Experienced Deal Closer – 3+ years in sports sponsorships, partnerships, or business development.
🌟 Well-Connected – Strong network in sports, crypto, tech, or lifestyle brands.
🌟 Strategic & Visionary – Can craft win-win sponsorship models aligned with our unique ecosystem.
🌟 Passionate About Sports & Innovation – A love for pickleball, blockchain, and futuristic sports ecosystems is a plus!
🌟 Excellent Communicator – Can pitch, negotiate, and secure deals with C-suite executives and marketing teams.
Why Join Us?
🔥 Be Part of a Sports Revolution – Help shape the future of pickleball and blockchain-driven sports funding.
🔥 High-Earning Potential – Competitive base + generous commission on sponsorship deals.
🔥 Work with a Global Vision – Collaborate with an innovative team passionate about sports, tech, and decentralization.
🔥 Travel & Networking – Represent Utopos Pickleball Society at elite tournaments, conferences, and corporate meetings.
How to Apply
Send your resume highlighting your sponsorship experience and vision for pickleball partnerships to [Your Contact Email] with the subject: Sponsorship Director – Utopos Pickleball Society.
🚀 Join us in shaping the future of professional pickleball!
Check us out
www.utopospickleball.org
https://x.com/upbsociety
Payment in Crypto
Iron Key Capital
Venture Fellow
Full time
Remote
Venture Fellow (Part-Time, Remote) - Iron Key Capital
Location: Remote (Global)
About Iron Key Capital:
Iron Key Capital is an investment firm specializing in liquid and venture opportunities in the crypto space. We invest in pre-seed and seed-stage Web3 startups focused on enterprise adoption of utility-driven digital assets. Additionally, we operate a blockchain innovation lab and incubate startups within the Web3 infrastructure sector. Backed by 200+ LPs globally, Iron Key deploys over $1M annually.
Role Overview:
The Venture Fellow program is an 8-week, part-time, remote opportunity designed for individuals eager to develop their skills in venture capital and angel investing. Fellows will gain hands-on experience in early-stage investing, including deal sourcing, due diligence, and pitching investment opportunities.
This program is ideal for aspiring investors, founders, or professionals exploring a career shift into venture capital. Fellows will work closely with seasoned venture capitalists and gain access to Iron Key’s investor community to learn best practices in the field.
Key Responsibilities:
Identify and evaluate early-stage investment opportunities in the Web3 ecosystem.
Conduct market research and due diligence on potential investments.
Collaborate with the Iron Key team on deal sourcing and portfolio management.
Engage with investors and team members to develop investment strategies.
Contribute to thought leadership on topics related to venture capital and Web3 innovation.
Qualifications:
Strong analytical and problem-solving skills to evaluate investment opportunities.
Excellent communication and interpersonal skills for engaging with team members and stakeholders.
Experience in Web3, AI, or related technologies is preferred.
Involvement in startups, entrepreneurial ecosystems, or Web3 communities is a plus.
Aspiring to transition into venture capital or professionalize angel investing skills.
Bonus: Previous experience as a founder or working within early-stage startups.
Program Details:
Duration: 8 weeks (part-time)
Location: Remote
Compensation: Competitive, based on experience
How to Apply:
Submit your application through humaira@ironkeycapital.com
Additional Information:
This program is designed to take the guesswork out of breaking into venture capital or professionalizing angel investing. Successful Fellows may have opportunities to advance into Venture Partner or Core Contributor roles at Iron Key.
Location: Remote (Global)
About Iron Key Capital:
Iron Key Capital is an investment firm specializing in liquid and venture opportunities in the crypto space. We invest in pre-seed and seed-stage Web3 startups focused on enterprise adoption of utility-driven digital assets. Additionally, we operate a blockchain innovation lab and incubate startups within the Web3 infrastructure sector. Backed by 200+ LPs globally, Iron Key deploys over $1M annually.
Role Overview:
The Venture Fellow program is an 8-week, part-time, remote opportunity designed for individuals eager to develop their skills in venture capital and angel investing. Fellows will gain hands-on experience in early-stage investing, including deal sourcing, due diligence, and pitching investment opportunities.
This program is ideal for aspiring investors, founders, or professionals exploring a career shift into venture capital. Fellows will work closely with seasoned venture capitalists and gain access to Iron Key’s investor community to learn best practices in the field.
Key Responsibilities:
Identify and evaluate early-stage investment opportunities in the Web3 ecosystem.
Conduct market research and due diligence on potential investments.
Collaborate with the Iron Key team on deal sourcing and portfolio management.
Engage with investors and team members to develop investment strategies.
Contribute to thought leadership on topics related to venture capital and Web3 innovation.
Qualifications:
Strong analytical and problem-solving skills to evaluate investment opportunities.
Excellent communication and interpersonal skills for engaging with team members and stakeholders.
Experience in Web3, AI, or related technologies is preferred.
Involvement in startups, entrepreneurial ecosystems, or Web3 communities is a plus.
Aspiring to transition into venture capital or professionalize angel investing skills.
Bonus: Previous experience as a founder or working within early-stage startups.
Program Details:
Duration: 8 weeks (part-time)
Location: Remote
Compensation: Competitive, based on experience
How to Apply:
Submit your application through humaira@ironkeycapital.com
Additional Information:
This program is designed to take the guesswork out of breaking into venture capital or professionalizing angel investing. Successful Fellows may have opportunities to advance into Venture Partner or Core Contributor roles at Iron Key.