Customer Success Associate
About Figure
Figure is revolutionizing the financial services industry with blockchain technology. In its impressive six-year journey, Figure has introduced pioneering fintech solutions using the Provenance blockchain in various sectors such as loan origination, equity management, private fund services, banking, and payments, delivering enhanced speed, efficiency, and cost savings both to consumers and institutions. Figure stands as a global unicorn, with a track record of creating substantial value in the FinTech space.
Our quest necessitates a nurturing work environment that values creativity, teamwork, and support, encouraging every individual to perform at their peak. The Figure team comprises ambitious, innovative, collaborative, and inquisitive professionals with a passion for developing cutting-edge technologies. We seek individuals who embody an entrepreneurial mindset, eagerly embracing our culture of continuous innovation.
Every day at Figure is an opportunity for ongoing learning while remaining committed to impactful task completion. Join a cadre of accomplished leaders who have collectively generated billions in value in the FinTech realm.
About the Role
We are seeking proactive, customer-focused team players with a keen interest in innovative blockchain technology and financial services. In the role of Customer Support Associate (CSA), you will immerse yourself in Figure's operations by delivering product, technical, and educational support to both potential and existing customers.
Your strong communication skills, problem-solving abilities, and meticulous attention to detail will contribute to critical objectives, ensuring the success of ongoing business initiatives, fostering brand engagement, and guaranteeing customer satisfaction. By troubleshooting issues and providing informed and empathetic solutions, you will uphold Figure's commitment to its customers.
Responsibilities
- Act as the primary contact and advocate for customers.
- Address customer queries through various communication channels and provide exceptional customer service in processing applications.
- Educate customers on Figure's products with expertise and enthusiasm.
- Enhance brand loyalty and recognition by delivering unparalleled support to customers via phone, chat, and email interactions.
- Gather insights to support product and service enhancements and their impact on customer experience.
- Offer technical support and troubleshooting for various issues.
- Conduct meticulous video notary sessions and coordinate with multiple vendors as required.
- Engage in new training and licensing programs to extend the team's expertise.
- Cultivate a vibrant and dynamic office environment.
Required Qualifications
- Bachelor's degree preferred, along with at least 1 year of customer-facing experience.
- Demonstrated reliability and team player qualities.
- Adaptability to evolving processes and structures.
- Excellent communication skills characterized by confidence, friendliness, and empathy.
- Ability to become a licensed e-notary post background checks.
- Completion of mandatory compliance trainings.
- Positive, solution-oriented approach to customer service.
- Ability to build trust and rapport with customers.
- Strong organizational skills with a process-driven mindset.
- Aptitude for quick learning and mastering new technologies.
Benefits
- Competitive salary based on experience and skills.
- Performance-based bonuses.
- Equity stock option incentives.
- Generous paid time off and flexible vacation policy.
- Comprehensive health, vision, and dental insurance.
- Various employee benefits like FSA, 401k, and commuter benefits.
- Additional perks and benefits.
Note: For residents of certain states like CO, NY, CA, and WA, hourly rates may differ with additional bonus and equity structures. Compensation variations may occur based on individual experience and location.
Operation Manager (Crypto)
Bitcastle is a cryptocurrency exchange and Forex (FX)platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-TimeOperation Manager (Crypto) to join our team.
About the Role:
We are looking for an Operations Manager to join the Bitcastle team. In this role, you will design, implement, and maintain efficient operational frameworks for our cryptocurrency trading platform. You will optimize existing operations processes, manage daily platform activities, ensure compliance with regulatory requirements, and support the smooth functioning of overall operations.
Design, implement, and maintain an efficient and effective operational framework for the crypto platform
Optimize existing operations processes to improve operational efficiency
Conduct data analysis and forecasting to support operational decisions
Manage platform transactions and daily activities, working closely with finance and customer support teams
Conduct client due diligence and screenings, and oversee KYC tools and processes
Ensure adherence to legal and compliance requirements, including coordination and communication with internal and external auditors and stakeholders as appropriate
Requirements:
At least 1 year of operations experience in crypto exchanges trading platforms (relevant experience in tech platforms will also be considered)
Knowledge and expertise in KYC and AML regulations
Strong analytical skills and high attention to detail
Preferred Qualification:
Deep knowledge and interest in Crypto (knowledge of crypto or blockchain is an advantage)
Japanese Language (good to have)
Experience as an Operations Manager or in a senior operations role
UI/UX Designer
Job Summary:
We're building ClearTrack, a lightweight SaaS tool for tracking tasks and performance in remote teams. We're looking for a UI/UX designer to design 6–8 clean, modern dashboard screens (desktop + mobile).
Scope of Work:
1. Design dashboard UI (Task List, Time Tracker, Reports, Settings)
2. Create responsive mockups in Figma
3. Deliver clickable prototype + style guide
4. Collaborate with our developer for smooth handoff
Budget:
Fixed: $800–$1200 (negotiable based on experience)
Requirements:
1. SaaS/dashboard UI design experience
2. Proficiency in Figma
3. Strong communication & fast turnaround
To Apply:
If you're interested, please:
1. Send a short proposal letter explaining why you're a good fit
2. Share your portfolio (SaaS/dashboard preferred)
3. Include your email address
4. Mention your availability and estimated delivery time
Bonus if you have:
Experience designing admin panels or productivity tools
Part-Time Support in Brazil
Online Customer Support
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, or Persian will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Member Service Representative
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.