Senior Agent, Customer Service (Turkish Speaker)
İstanbul, Türkiye
Full time
Office
Compensation is not specified
Role
Customer service
Description
Responsibilities:
- Addressing inquiries and issues from customers worldwide across various channels such as email, chat, voice, and social media.
- Collaborating with internal and external stakeholders like product managers and the marketing team to manage complaints and feedback regarding websites, products, platforms, and services.
- Maintaining a strong understanding of company products to effectively engage with customers.
- Establishing and nurturing relationships with company partners and external stakeholders.
- Escalating unresolved queries or issues to supervisors or Level 2 as guided by operations management.
Qualifications:
- Hold a Bachelor's Degree.
- At least 1 year of experience in roles such as social media agent or customer service.
- Proficient in spoken and written English; proficiency in multiple languages is a bonus.
- Capable of working independently in a fast-paced setting.
- Flexibility to adhere to schedules supporting 24x7 operations.
- Strong interpersonal skills and ability to handle challenging situations with composure.
- Solution-oriented, with a dedicated focus on finding the best resolution for customers efficiently.
- Excellent time management skills, adept at managing multiple tasks while prioritizing customer issue resolution.
Skills Required

OKX
Website
www.okx.comCompany size
Not specified
Location
United States
Description
Not specified