Senior Agent, Customer Service (Turkish Speaker)

İstanbul, Türkiye
Full time
Office
Compensation is not specified
Role
Customer service
Description

Responsibilities:

  • Addressing inquiries and issues from customers worldwide across various channels such as email, chat, voice, and social media.
  • Collaborating with internal and external stakeholders like product managers and the marketing team to manage complaints and feedback regarding websites, products, platforms, and services.
  • Maintaining a strong understanding of company products to effectively engage with customers.
  • Establishing and nurturing relationships with company partners and external stakeholders.
  • Escalating unresolved queries or issues to supervisors or Level 2 as guided by operations management.

Qualifications:

  • Hold a Bachelor's Degree.
  • At least 1 year of experience in roles such as social media agent or customer service.
  • Proficient in spoken and written English; proficiency in multiple languages is a bonus.
  • Capable of working independently in a fast-paced setting.
  • Flexibility to adhere to schedules supporting 24x7 operations.
  • Strong interpersonal skills and ability to handle challenging situations with composure.
  • Solution-oriented, with a dedicated focus on finding the best resolution for customers efficiently.
  • Excellent time management skills, adept at managing multiple tasks while prioritizing customer issue resolution.
Skills Required
Avatar
OKX
Company size
Not specified
Location
United States
Description
Not specified

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