Customer Success Officer
Join Swyftx, a fintech scaleup at the forefront of transforming Australia's digital currency industry. With a rapidly growing user base exceeding 800,000, we are on a mission to become the country's most trusted cryptocurrency trading platform and elevate to a billion-dollar success story.
As a Customer Success Officer at Swyftx, you'll play a crucial role in shaping the customer experience. Your responsibilities extend beyond routine tasks to make a lasting impact on a pioneering company. You'll deliver impeccable service to customers, ensuring a seamless and personalized interaction on our platform.
Key Responsibilities:
- Customer Engagement: Proactively connect with customers, offering guidance through outbound and inbound calls to showcase platform features.
- Relationship Building: Establish strong relationships with customers via phone, email, and live chat to enhance satisfaction.
- Issue Resolution: Identify and resolve customer concerns swiftly to guarantee a positive customer journey on Swyftx.
- Documentation: Maintain accurate records of all customer interactions and inquiries in the CRM system.
- Feedback Gathering: Collect and share customer feedback to contribute to ongoing improvements with the Product and Marketing teams.
- Continuous Development: Stay informed about Swyftx product enhancements to improve customer support and engagement.
Required Skills:
- Experience in cryptocurrency and a solid comprehension of financial markets.
- Proficiency in outbound and inbound calling with the ability to build rapport effectively over the phone.
- Excellent verbal and written communication skills tailored to handle diverse situations and personalities.
- Strong analytical capabilities to identify customer needs efficiently.
- Exceptional multitasking and prioritization skills to thrive in a high-pressure environment.
Perks and Benefits:
- Access to unlimited fee-free trading.
- Career advancement opportunities, training, and mentorship programs.
- Enjoy social activities, game breaks, and recognition awards.
- Well-stocked kitchen with breakfast and lunch foods, fresh fruit, snacks, and kombucha.
- Weekly catered lunches to bring the team together.
Salary Range:
$70,000 - $75,000 per year
Swyftx values diversity and inclusivity, recognizing and celebrating the unique contributions of each team member. We are dedicated to fostering an environment where everyone feels respected, valued, and empowered to excel in their work. If you are committed to excellence, integrity, and driving impact, apply now.
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